Booking options
£595
£595
Delivered Online
All levels
Courses are also delivered as Instructor-led training online. Instructors deliver training in a classroom format, as an interactive workshop, demonstrating with the opportunity for learners to practice, virtually, using video-conferencing tools. The instructors have facilitation and teaching skills, where they use different methods to engage learners and embrace different learning styles. Please contact us if you would discuss this further. Contact Us.
During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your desk.
Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail, for example, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course, these problems can limit productivity and even cost the company money or other resources.
These are just some of the many reasons why it is important to have competent secretaries attending to your top officers. Becoming a top PA is so important that this role must be recognised and further developed. Good quality and effective business administration courses, secretarial courses and PA courses are what is needed with a focus on secretarial pa development.
What you will learn:
During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your desk.
The knowledge and practical skills you will learn include:
Planning & Organisation
Management Skills
Communication Skills
Meetings and Presentations
Departmental Improvement Suggestions
During the course you cover:
During this interactive, linked and practical secretary/PA development course you will learn:
Planning & Organisation
Time management skills
Using a time management matrix
Planning & prioritising workloads
Managing workloads to meet timelines
Eliminating time wasters
Setting SMART objectives
Motivate yourself to use time creatively and productively
Management Skills
Managing self and others
Effective delegation
Performance management
Building relationships
Managing day to day situations
Action plans based on planning, organising and management skills
Communication Skills
Spoken communication – overview of telephone, face to face, body language, tone & words
Written communication – overview of business writing, composing professional emails, faxes, memos, letters
Assertiveness Skills
Being assertive and not aggressive in the workplace
Saying no assertively
Understanding assertiveness
Meetings
Meeting preparation
Overview of successful minute taking
Preparing and delivering presentations
Action plans linked to communication, assertiveness and meetings
Departmental Improvement Suggestions
Taylor Mason Training delivers professional and accredited training & development solutions to a wide range of...