93 Courses in Cardiff delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for Individuals involved in IT development, IT operations or IT service management; Those whose role is touched by DevOps and continuous delivery, such as the following IT roles: DevOps engineers, Product owners Integration specialists, Operations managers, Incident & change managers, System administrators, Network administrators, Business managers, Automation architects, Enterprise architects, Testers Overview Know the emergence of DevOps Know the core concepts and principles of DevOps Know what DevOps means for you as professional and for your organization Know the essence of a DevOps culture Understand the key elements of a DevOps culture Know the important aspects when creating a DevOps culture Know the Operational models of DevOps Understand the need for autonomous teams Understand the impact of DevOps on Architecture with respect to deployment Understand governance within DevOps teams Understand Agile, Scrum and Kanban and how these practices relate to one another Understand how ITSM processes relate to practices in a DevOps culture Understand how lean is used to optimise processes Know how to provide a Value Stream Map for a given process Understand the way to harvest new and innovative ideas Know the impact of automation on Software Delivery processes Understand the benefits and core principles of Continuous Delivery Describe the key cloud principles for DevOps organisations Know the relevance of monitoring and logging DevOps This course is designed to provide the core education necessary to build your DevOps vocabulary and to understand its principles and practices. With the help of key DevOps concepts and terminology, real-life case studies, examples and interactive group discussions and extensive exercises in each module you will acquire a fundamental understanding of DevOps. Introduction Let?s Get to Know Each Other Overview Course Objectives Mapping of the Competence Model with the Course Modules Course Agenda Type of Activities Exam Course Book Technical Glossary Group Activity Module Summary DevOps Introduction Module Objectives Module Topics Emergence of DevOps Core Concepts of DevOps DevOps Agile Skills Association (DASA) Module Summary Module End Questions Culture Module Objectives Module Topics Essence of a DevOps Culture Key Elements of DevOps Implementation of a DevOps Culture Module Summary Module End Questions Organization Module Objectives Module Topics Organizational Model Autonomous Teams Architecting for DevOps Governance Module Summary Module End Questions Processes Module Objectives Module Topics Process Basics DevOps in Relation to ITSM Agile and Scrum 12 Principles of the Agile Manifesto Optimizing Processes Using Lean Business Value Optimization and Business Analysis Using Story Mapping Module Summary Module End Questions Automation Module Objectives 6A Automation Concepts Automation for Delivery of Software Continuous Delivery Core Concepts Continuous Delivery Automation Concepts Continuous Delivery Automation Focus Topics 6B Data Center Automation Emergence of Cloud Technology and Principles Cloud Services Concepts in a DevOps Organization Automated Provisioning Concepts Platform Product Characteristics and Application Maturity Module Summary Module End Questions Measure and Improvement Module Objectives Module Topics Importance of Measurement Choosing the Right Metrics Monitoring and Logging Module Summary Module End Questions

Duration 5 Days 30 CPD hours This course is intended for The skills covered in this course converge on four areas-software development, IT operations, applied math and statistics, and business analysis. Target students for this course should be looking to build upon their knowledge of the data science process so that they can apply AI systems, particularly machine learning models, to business problems. So, the target student is likely a data science practitioner, software developer, or business analyst looking to expand their knowledge of machine learning algorithms and how they can help create intelligent decisionmaking products that bring value to the business. A typical student in this course should have several years of experience with computing technology, including some aptitude in computer programming. This course is also designed to assist students in preparing for the CertNexus Certified Artificial Intelligence (AI) Practitioner (Exam AIP-210) certification Overview In this course, you will develop AI solutions for business problems. You will: Solve a given business problem using AI and ML. Prepare data for use in machine learning. Train, evaluate, and tune a machine learning model. Build linear regression models. Build forecasting models. Build classification models using logistic regression and k -nearest neighbor. Build clustering models. Build classification and regression models using decision trees and random forests. Build classification and regression models using support-vector machines (SVMs). Build artificial neural networks for deep learning. Put machine learning models into operation using automated processes. Maintain machine learning pipelines and models while they are in production Artificial intelligence (AI) and machine learning (ML) have become essential parts of the toolset for many organizations. When used effectively, these tools provide actionable insights that drive critical decisions and enable organizations to create exciting, new, and innovative products and services. This course shows you how to apply various approaches and algorithms to solve business problems through AI and ML, all while following a methodical workflow for developing data-driven solutions. Solving Business Problems Using AI and ML Topic A: Identify AI and ML Solutions for Business Problems Topic B: Formulate a Machine Learning Problem Topic C: Select Approaches to Machine Learning Preparing Data Topic A: Collect Data Topic B: Transform Data Topic C: Engineer Features Topic D: Work with Unstructured Data Training, Evaluating, and Tuning a Machine Learning Model Topic A: Train a Machine Learning Model Topic B: Evaluate and Tune a Machine Learning Model Building Linear Regression Models Topic A: Build Regression Models Using Linear Algebra Topic B: Build Regularized Linear Regression Models Topic C: Build Iterative Linear Regression Models Building Forecasting Models Topic A: Build Univariate Time Series Models Topic B: Build Multivariate Time Series Models Building Classification Models Using Logistic Regression and k-Nearest Neighbor Topic A: Train Binary Classification Models Using Logistic Regression Topic B: Train Binary Classification Models Using k-Nearest Neighbor Topic C: Train Multi-Class Classification Models Topic D: Evaluate Classification Models Topic E: Tune Classification Models Building Clustering Models Topic A: Build k-Means Clustering Models Topic B: Build Hierarchical Clustering Models Building Decision Trees and Random Forests Topic A: Build Decision Tree Models Topic B: Build Random Forest Models Building Support-Vector Machines Topic A: Build SVM Models for Classification Topic B: Build SVM Models for Regression Building Artificial Neural Networks Topic A: Build Multi-Layer Perceptrons (MLP) Topic B: Build Convolutional Neural Networks (CNN) Topic C: Build Recurrent Neural Networks (RNN) Operationalizing Machine Learning Models Topic A: Deploy Machine Learning Models Topic B: Automate the Machine Learning Process with MLOps Topic C: Integrate Models into Machine Learning Systems Maintaining Machine Learning Operations Topic A: Secure Machine Learning Pipelines Topic B: Maintain Models in Production

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to: Identify the different types of tools and techniques available Apply change management successfully Review what to look for when applying business case thinking to Root Cause Analysis Develop a process to systematically approach problems Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems. Section 1: RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? What is Root Cause? RCA Benefits and Approaches Event and Casual Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Section Summary and Conclusions Section 2: Enhance use of RCA tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Tool: Cause and Effect Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Tool: Design / Application Review Section 3: Problem Resolution and Prevention Section Objectives The Secret of Solving Problems: -A Note about Statistical Control -A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN): -What is Business Process Modeling Notation (BPMN)? -Benefits of BPMN -Basic Components of BPMN Technique: Business Process Maturity Model Five Levels of Maturity Section 4: Capability Improvement for RCA Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? -Awareness of the need for change -Desire to participate and support the change -Knowledge on how to change -Ability to implement required skills and behaviors -Reinforcement to sustain the change The ADKAR Model: Reinforcement Section 5: Course Summary and Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Resource Guide Questions

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidentsDemonstrate how to collect data through interviews and analysisApply powerful techniques to identify and know the difference between symptoms and root causesLearn to know when to use the appropriate technique in root cause identification Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes Develop a process to identify systemic problem areas In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises. Introduction & Objectives What is a 'Problem?' Why Problems Persist What is A Root Cause? Why Root Causes are important How to Organize for an RCA RCA Roles and Responsibilities Assemble your RCA Team Modes of Communication How to Resolve Conflict Case Study Exercise Select the Problem to Analyze Define the selection criteria Plan and estimate tasks for the team Finalize the plan and gain agreement among your stakeholders Case Study Exercise Define the Problem What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU) Developing your problem statement Refining the problem specification Case Study Exercise Identify the Source of the Problem Discuss when to use the appropriate analysis technique to determine the problem source Process Diagram Forms & Checklists Statistical Sampling Fishbone Diagram Surveys Charts - Line, Scatter, Bar, & Pie Case Study Exercise Solution Options Analysis & Selecting the 'Best Fit' How to approach different solution options Brainstorming Weighted Evaluation Selecting the appropriate option Hold an Retrospective on your approach Planning the proposal Case Study Exercise Putting RCA into Practice Create a Root Cause Analysis program within your organization How to develop appropriate recommendations to address root causes at various levels to avoid future incidents Additional course details: Nexus Humans BA10 - Understanding Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA10 - Understanding Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Course Overview The DeepSeek Masterclass: A Complete DeepSeek Zero to Hero! provides a comprehensive exploration of the DeepSeek AI ecosystem, designed to guide learners from fundamental understanding to advanced applications. This course equips individuals with the knowledge to navigate the capabilities of DeepSeek across various domains such as software development, business analysis, and education. Whether you're looking to stay current in a rapidly evolving technological landscape or explore how AI transforms diverse sectors, this course offers a structured pathway. By the end of the programme, learners will be able to understand DeepSeek’s architecture, apply its tools across multiple contexts, and critically evaluate its potential within both technical and professional settings. Course Description This course delves into the foundational principles and progressive applications of DeepSeek, starting from basic concepts in artificial intelligence through to its tailored use in education, business, and software environments. Learners will explore how to configure and interpret DeepSeek outputs, understand the structure of AI decision-making, and evaluate its integration across various workflows. Key modules address the needs of developers, educators, students, and professionals seeking efficient AI-driven solutions. Throughout the course, learners will be introduced to scenario-based uses of DeepSeek, helping them build a contextual understanding of its functions. The curriculum is designed to support strategic thinking, digital literacy, and informed adoption of AI tools in both academic and professional environments. Course Modules Module 01: Getting Started Module 02: Foundations of Artificial Intelligence (AI) Module 03: Setting up DeepSeek AI for Beginners Module 04: DeepSeek for Software Developers Module 05: DeepSeek for Business Professionals Module 06: DeepSeek Smart Solutions for Students Module 07: The Power of DeepSeek Module 08: DeepSeek for Teaching Professionals (See full curriculum) Who is this course for? Individuals seeking to build an informed understanding of DeepSeek and AI. Professionals aiming to implement AI solutions within their field. Beginners with an interest in artificial intelligence and its uses. Educators, students, and technologists exploring innovative learning and working tools. Career Path AI Integration Analyst Business Intelligence Associate Education Technology Consultant Software Solution Strategist Digital Transformation Specialist AI Literacy Educator

Duration 2 Days 12 CPD hours This course is intended for This course is a must-have for the Business Analyst, Business Systems Analyst, Systems Analyst, and Requirements Engineer. The Business Sponsor and the Project Manager who are actively involved with specifying requirements for their project will also benefit from this workshop. Overview Describe the planning, techniques, and partnerships that are vital to the success of requirements elicitationIdentify and differentiate between the different types of requirements that need to be elicitedDescribe the importance of documenting business objectives and project scope before eliciting requirementsUtilize a context diagram to scope the requirementsUtilize a process, techniques, and templates for stakeholder identification and analysisApply industry best practices to common issues with Stakeholders during requirements elicitationPlan and conduct a good InterviewIntroduce standards in process modelingPlan and develop a prototype to elicit requirements In this interactive 2-day course, you will learn how to enhance and refine your elicitation skills. Working in small groups, you will practice new techniques and discuss strategies that your organization should be using to better define stakeholder needs. Day 1 Unit 1: Course Introduction Unit 2: Fundamentals of Requirements Elicitation Unit 3: Understanding the Project Objectives and Scope Unit 4: Identifying and Analyzing Your Stakeholders Unit 5: Interviewing Techniques Day 2 Unit 6: Facilitation Techniques Unit 7: Process Modeling Unit 8: Prototyping Unit 9: Document Analysis, Interface analysis, and Reverse Engineering Unit 10: Course Summary Additional course details: Nexus Humans BA26 - Requirements Elicitation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA26 - Requirements Elicitation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Diploma in Data Analysis Fundamentals Course Overview The Diploma in Data Analysis Fundamentals provides a comprehensive introduction to the core principles and techniques used in data analysis. Throughout this course, learners will explore various data analysis tools and methods, such as Pareto charts, histograms, and control charts, to gain insights into processes and performance. By focusing on key data analysis skills, including identifying variation and interpreting results, this course empowers learners to use data-driven approaches to improve business processes. Upon completion, learners will have the ability to assess and present data effectively, enabling informed decision-making in a wide range of industries. Course Description This course covers essential topics in data analysis, including the principles of process management, tools for data analysis, and methods to interpret and present performance data. Learners will delve into key techniques such as Pareto charts, histograms, run charts, and control charts, focusing on how to use these tools to identify patterns, variations, and areas for improvement. The course also includes a structured approach to performance measurement and provides exercises to reinforce the theoretical knowledge gained. By the end of the course, learners will be equipped with the skills to analyse data, identify trends, and contribute to process improvement initiatives within their organisations. Diploma in Data Analysis Fundamentals Curriculum Module 01: Introduction Module 02: Agenda and Principles of Process Management Module 03: The Voice of the Process Module 04: Working as One Team for Improvement Module 05: Exercise: The Voice of the Customer Module 06: Tools for Data Analysis Module 07: The Pareto Chart Module 08: The Histogram Module 09: The Run Chart Module 10: Exercise: Presenting Performance Data Module 11: Understanding Variation Module 12: The Control Chart Module 13: Control Chart Example Module 14: Control Chart Special Cases Module 15: Interpreting the Control Chart Module 16: Control Chart Exercise Module 17: Strategies to Deal with Variation Module 18: Using Data to Drive Improvement Module 19: A Structure for Performance Measurement Module 20: Data Analysis Exercise Module 21: Course Project Module 22: Test your Understanding (See full curriculum) Who is this course for? Individuals seeking to enhance their data analysis skills. Professionals aiming to improve decision-making through data insights. Beginners with an interest in process improvement and business analysis. Data enthusiasts looking to build a solid foundation in analysis techniques. Career Path Data Analyst Business Intelligence Analyst Process Improvement Specialist Operations Analyst Quality Control Analyst

Business Development Course Overview This Business Development course provides a comprehensive foundation in key areas essential for driving organisational growth and operational excellence. Learners will explore critical topics such as succession planning, process and supply chain management, strategic analysis, and effective communication. The course equips participants with the skills needed to manage projects, lead teams, and optimise retail pricing and procurement strategies. Through a focus on developing negotiation, marketing, and conflict management skills, learners will gain the confidence to represent their organisation effectively and make informed decisions. By the end of this course, participants will be prepared to contribute strategically to business growth, operational planning, and risk management, enhancing their professional capabilities and career prospects. Course Description This detailed course covers a wide spectrum of business development areas designed to enhance learners’ understanding of how to grow and sustain a successful organisation. Topics include planning and forecasting operations, supply chain oversight, quality management, and project coordination. Participants will delve into strategic product scope, analysis, and multi-channel selling techniques, alongside essential soft skills such as negotiation, communication, and business etiquette. The learning experience emphasises the development of management competencies, talent and time management, and approaches to conflict resolution. Learners will also engage with modules on marketing fundamentals and risk management, ensuring a well-rounded grasp of business dynamics. This course is ideal for those wishing to elevate their strategic thinking and leadership skills within diverse professional environments. Business Development Curriculum Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator Module 22: What is Marketing? Module 23: Common Marketing Types (I) Module 24: Common Marketing Types (II) Module 25: Conflict Management Module 26: Talent Management Module 27: Time Management Module 28: Managing Risk and Recovery Module 29: Business Etiquette (See full curriculum) Who Is This Course For? Individuals seeking to enhance their business growth and development skills. Professionals aiming to progress into leadership or management roles. Beginners with an interest in business operations and strategic planning. Team leaders and administrators looking to improve communication and negotiation skills. Career Path Business Development Manager Project Coordinator Supply Chain Analyst Procurement Officer Marketing Executive Operations Manager Sales Manager Team Leader or Supervisor

Duration 2 Days 12 CPD hours This course is intended for This course is intended for SQL professionals, Microsoft Analysis Services cube and report developers, and business intelligence professionals. Overview ?Understand common Analysis Services solutions.?Understand version changes of SSAS from 2008-2014.?Understand Analysis Services installation and architecture.?Understand how to choose the right model.?Understand the Analysis Services tools available.?Understand the multidimensional model.?Utilize data sources and data source views.?Create a cube.?Understand and utilize dimensions.?Understand and utilize attributes.?Understand and utilize relationships.?Understand and utilize hierarchies.?Understand and utilize measures and measure groups.?Understand and utilize calculated members.?Understand and utilize perspectives.?Understand and utilize translations.?Browse perspectives and translations.?Understand and utilize deployment options.?Understand and utilize processing strategies.?Understand and utilize security.?Deploy a multidimensional model.?Understand the tabular model.?Create a tabular project.?Analyze the data using Microsoft Excel.?Create and configure calculated measures and calculated fields.?Backup and Restore. This course is intended for IT professionals who are interested in quickly learning how to utilize an Analysis Services multidimensional or tabular solution. Course Overview Introduction Course Materials Facilities Prerequisites What We'll Be Discussing Lab 1: Course Overview Introduction to Microsoft SQL Server Analysis Services Common Analysis Services Solutions Version Changes of SSAS from 2008-2014 Analysis Services Installation and Architecture: One Product, Two Models Choosing the Right Model Analysis Services Tools Lab 1: Introduction to Microsoft SQL Server Analysis Services The Multidimensional Solution Understanding the Multidimensional Model Utilizing Data Sources and Data Source Views Creating a Cube Lab 1: The Multidimensional Solution Dissecting with Dimensions Developing Dimensions Utilizing Attributes Relating with Relationships Handling Hierarchies Lab 1: Dissecting with Dimensions Managing Measures Measures and Measure Groups Calculated Members Lab 1: Managing Measures Configuring Cube Options Understanding Perspectives Utilizing Translations Browsing Perspectives and Translations Lab 1: Configuring Cube Options Deploying Examining Deployment Options Processing Strategies Exploring Security Lab 1: Deploying The Tabular Solution Understanding the Tabular Model Creating a Tabular Project Deploying Browsing the Model Querying the Solution and Understanding DAX Maintaining and Optimizing Lab 1: The Tabular Solution

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to:Identify the different types of tools and techniques availableApply change management successfullyReview what to look for when applying business case thinking to Root Cause AnalysisDevelop a process to systematically approach problems Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work. RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? Exercise 1a: Why is RCA important What is Root Cause? RCA Benefits and Approaches Exercise 1b: Why are multiple approaches important? Event and Casual Analysis Exercise 1c: Apply Event and Causal Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Exercise 1D: Prepare for Case Study Section Summary and Conclusions Enhance Use of RCA Tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Exercise 2a: Apply Change Analysis Exercise 2b: Change Analysis Worksheet Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Exercise 2b: Apply 5 Why?s Sequence-of-Events Exercise 2b: Worksheet Tool: Cause and Effect Exercise 2c: Apply Cause and Effect Exercise 2c: Cause and Effect Worksheet Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Exercise 2D: Apply Fault Tree Analysis Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Exercise 2E: Apply FMEA Tool: Design / Application Review Exercise 2d: Apply Design/Application Review Section summary & conclusions Problem Resolution & Prevention Section Objectives The Secret of Solving Problems A Note about Statistical Control A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Exercise 3A: Problem as IGOE Exercise 3A: IGOE Template Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Exercise 3B: Apply Lean Six Sigma Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN) What is Business Process Modeling Notation (BPMN)? Benefits of BPMN Basic Components of BPMN Exercise 3C: Use BPMN to Document a Current State Technique: Business Process Maturity Model Five Levels of Maturity Exercise 3D: Appraise Business Process Maturity Level Section Summary and Conclusions Capability Improvement for RCA Section Learning Objectives Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Exercise 4A: Apply RCA to RCA Process Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? Awareness of the need for change Desire to participate and support the change Knowledge on how to change Ability to implement required skills and behaviors Reinforcement to sustain the change Exercise 4C: Create an Ability Checklist The ADKAR Model: Reinforcement Exercise 4D: Find two examples of how ADKAR will be different Section Summary and Conclusions Course Summary & Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Exercise 5A: Creating Action Plans Resource Guide Questions Additional course details: Nexus Humans BA17 - Advanced Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA17 - Advanced Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.