711 Courses in Cardiff delivered Live Online

ChatGPT for Marketing and Productivity with AI Tools Course Overview: This course provides an in-depth exploration of ChatGPT and other AI tools in the context of marketing and productivity. Designed for individuals keen on integrating AI into their business strategies, it covers essential techniques and applications to enhance marketing efforts and streamline work processes. Learners will gain insights into leveraging AI for targeted campaigns, content creation, and automation, while also learning how to increase personal and team productivity using AI tools. By the end of the course, learners will have a clear understanding of how to apply AI-driven solutions to achieve measurable results in marketing and productivity. Course Description: In this course, learners will explore the dynamic field of AI-powered marketing and productivity tools. Key topics include the AI Marketing Playbook, which introduces learners to the fundamentals of using AI in marketing, followed by strategies for utilising ChatGPT and other AI tools for content creation, social media campaigns, and customer engagement. Additionally, learners will discover various AI tools designed to optimise productivity, including project management, data analysis, and communication tools. This course provides a comprehensive approach, equipping learners with the knowledge to harness AI’s capabilities in improving both marketing efforts and workplace efficiency. ChatGPT for Marketing and Productivity with AI Tools Curriculum: Module 01: The AI Marketing Playbook Module 02: How to Use ChatGPT and AI for Marketing Module 03: Productivity with AI Tools (See full curriculum) Who is this course for? Individuals seeking to enhance their marketing efforts with AI. Professionals aiming to boost their productivity using AI-driven tools. Beginners with an interest in AI technologies and marketing. Business owners looking to streamline marketing and productivity. Career Path: Digital Marketing Specialist Marketing Automation Expert AI Solutions Specialist Productivity Consultant Marketing Manager

Basic Business Communication Skills Course Overview This course on Basic Business Communication Skills is designed to equip learners with essential communication techniques for effective interaction in the business world. Covering key areas such as written communication, verbal communication, and non-verbal cues, it ensures that learners understand the importance of clarity, tone, and professionalism in business settings. By the end of the course, participants will be able to communicate more confidently and effectively with colleagues, clients, and stakeholders, enhancing their overall career prospects. Course Description The Basic Business Communication Skills course delves deeper into the foundations of business communication, focusing on email etiquette, telephone communication, meetings, and presentations. Learners will explore various communication channels and how to adapt their style for different audiences, whether in a formal or informal setting. By engaging with practical examples and scenarios, learners will develop the ability to express ideas clearly and professionally, strengthen relationships, and improve team dynamics. This course is invaluable for anyone looking to improve their ability to communicate effectively in a professional environment. Basic Business Communication Skills Curriculum: Module 01: Introduction to Business Communication Module 02: Effective Written Communication Module 03: Telephone and Digital Communication Etiquette Module 04: Non-Verbal Communication and Body Language Module 05: Communicating in Meetings and Presentations Module 06: Communicating Across Cultures Module 07: Conflict Resolution and Difficult Conversations (See full curriculum) Who is this course for? Individuals seeking to enhance their communication skills in the workplace. Professionals aiming to improve their career prospects through stronger communication. Beginners with an interest in business communication. Those looking to refine their interpersonal communication abilities. Career Path Office Administrator Customer Service Representative HR Assistant Project Coordinator Marketing Specialist Sales Executive

Freelancer Masterclass Course Overview The "Freelancer Masterclass" offers a comprehensive introduction to building a successful freelance career, focusing on key skills needed for freelancing in the copywriting field. This course equips learners with the tools to confidently start their freelance journey, from understanding the foundational principles of freelance work to mastering the skills required for copywriting. Learners will gain valuable knowledge in handling clients, improving conversion rates, and navigating the nuances of closing deals. By the end of this course, participants will be well-prepared to enter the freelancing world with the essential skills to thrive in a competitive industry. Course Description This course delves deeper into the specific skills and strategies required to succeed as a freelance copywriter. From learning how to get started, understanding the skills required, to effectively communicating with prospects, the course covers a broad spectrum of essential topics. Learners will explore various niches that use copywriters, learn how to make and close deals, and understand how to build a freelance career that stands out. Throughout the course, students will be guided on how to refine their approach to increasing conversion rates and establishing a solid client base, ensuring they are well-equipped to succeed in a dynamic freelance market. Freelancer Masterclass Curriculum Module 01: Getting Started as a Copywriter Module 02: Skills Needed by a Copywriter Module 03: Communicating With Your Prospect to Improve Conversion Rate Module 04: Making and Closing a Deal Module 05: Niches That Use Copywriters Module 06: Becoming a Freelance Copywriter Module 07: Conclusion (See full curriculum) Who is this course for? Individuals seeking to start a freelance career. Professionals aiming to enhance their copywriting skills. Beginners with an interest in copywriting or freelancing. Aspiring freelance copywriters or content creators. Career Path Freelance Copywriter Content Marketing Specialist Digital Marketing Copywriter Brand Strategist Freelance Content Writer

Email Writing Training Course Overview This Email Writing Training course provides learners with essential skills to compose clear, professional, and impactful emails in various business contexts. It covers fundamental principles of effective email communication, including tone, structure, and etiquette. Learners will develop the ability to manage their email correspondence efficiently, ensuring messages are concise and purposeful. By mastering these techniques, participants will enhance their professional communication, improve workplace collaboration, and present themselves confidently through written digital communication. This course is designed to support career progression by equipping learners with tools to write emails that engage recipients and achieve intended outcomes. Course Description This course delves into the core elements of effective email writing, guiding learners through the art of crafting well-structured messages tailored to different audiences and purposes. Topics include understanding the essentials of email communication, managing inbox organisation, selecting appropriate writing styles, and adopting the correct tone to suit professional settings. Additional advice focuses on avoiding common pitfalls and exercising caution in sensitive or complex correspondence. Throughout the course, learners will acquire the skills needed to produce clear, respectful, and compelling emails that facilitate smooth business interactions and enhance overall communication effectiveness in the workplace. Email Writing Training Curriculum Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution (See full curriculum) Who is this course for? Individuals seeking to improve their professional email communication skills. Professionals aiming to enhance workplace correspondence and career development. Beginners with an interest in mastering business writing techniques. Administrative staff and office workers looking to boost email efficiency. Career Path Administrative Assistant Office Manager Customer Service Representative Executive Assistant Communication Coordinator Sales and Marketing Assistant

Marketing Principles Course Overview This course on Marketing Principles provides learners with a comprehensive understanding of core marketing concepts, strategies, and the integral role marketing plays within an organisation. Through a series of well-structured modules, participants will explore key areas including marketing analysis, planning, and execution. By the end of the course, learners will have a solid foundation in creating and implementing effective marketing strategies, understanding market dynamics, and evaluating marketing performance. The course equips learners with essential marketing knowledge, ideal for enhancing career opportunities in various sectors. Course Description The Marketing Principles course delves into the essential aspects of marketing, covering areas such as situational analysis, microenvironments, and the creation of effective marketing plans. Learners will explore how organisations identify opportunities, assess industry trends, and build marketing strategies that align with business goals. Key topics include analysing market conditions, developing marketing strategies, and executing plans efficiently. Throughout the course, learners will gain a deeper understanding of marketing's role within business structures, enabling them to confidently approach marketing challenges in any industry. By the course's conclusion, participants will have acquired key skills in strategic planning and analysis. Marketing Principles Curriculum Module 01: Marketing And The Firm Module 02: Situational Marketing Analysis Module 03: Microenvironments – Industry And Market Module 04: Formulating A Marketing Plan – Building Components Module 05: Executing The Marketing Plan (See full curriculum) Who is this course for? Individuals seeking to build a strong foundation in marketing. Professionals aiming to enhance their marketing knowledge and skills. Beginners with an interest in pursuing a career in marketing. Business owners and entrepreneurs looking to improve their marketing strategy. Career Path Marketing Manager – Oversee marketing campaigns and strategies. Marketing Analyst – Research market trends and consumer behaviours. Brand Manager – Develop and manage brand strategies. Sales and Marketing Executive – Focus on product promotion and customer outreach. Digital Marketing Specialist – Utilise online platforms to promote brands and services.

LinkedIn Marketing Masterclass Course Overview The LinkedIn Marketing Masterclass provides a comprehensive understanding of using LinkedIn as a powerful marketing tool. This course covers everything from creating an optimised LinkedIn profile to developing advanced content strategies, running targeted ad campaigns, and measuring marketing success. It aims to equip learners with the skills to enhance their personal or business brand, increase engagement, and drive traffic to their services or products. By the end of the course, learners will be confident in navigating LinkedIn’s features and tools to generate quality leads and achieve their marketing goals. Course Description This course delves into a variety of key topics, including building a strong LinkedIn presence, understanding LinkedIn’s algorithm, creating effective posts and articles, and leveraging LinkedIn’s advertising platform. Learners will also explore strategies for growing their network, using LinkedIn Analytics to track performance, and mastering the art of personal branding. Throughout the course, participants will gain expertise in developing LinkedIn-specific content strategies, using advanced targeting options for ads, and building a network that supports career or business objectives. By the end, learners will be equipped to maximise their LinkedIn efforts and achieve measurable results. LinkedIn Marketing Masterclass Curriculum: Module 01: Introduction to LinkedIn Marketing Module 02: Setting Up a Strong LinkedIn Profile Module 03: Building Your Network and Connections Module 04: Creating Compelling LinkedIn Content Module 05: Leveraging LinkedIn for Lead Generation Module 06: Using LinkedIn Ads to Boost Visibility Module 07: Understanding LinkedIn Analytics Module 08: Advanced LinkedIn Strategies for Business Growth (See full curriculum) Who is this course for? Individuals seeking to enhance their personal or business brand on LinkedIn. Professionals aiming to advance their careers or establish authority in their industry. Beginners with an interest in using LinkedIn for marketing or networking. Business owners and marketers wanting to utilise LinkedIn as a marketing channel. Career Path Social Media Manager Digital Marketing Specialist Content Strategist LinkedIn Ad Campaign Manager Brand Manager Business Development Executive

Microsoft Office 2016 Complete Course Course Overview: The "Microsoft Office 2016 Complete Course" is designed to provide learners with comprehensive knowledge and essential skills in the core Microsoft Office applications. This course offers in-depth coverage of Microsoft Word, Excel, PowerPoint, Outlook, and Access, enabling participants to confidently use these programs in professional environments. By the end of the course, learners will be equipped to create, manage, and analyse documents, spreadsheets, presentations, emails, and databases with proficiency. This course is an invaluable resource for those looking to enhance their productivity and improve their digital skills, making them more competitive in the job market. Course Description: The "Microsoft Office 2016 Complete Course" delves into the key functionalities of Microsoft Office, with modules dedicated to each major application. Learners will explore the features of Word for document creation and editing, Excel for data analysis and management, PowerPoint for effective presentations, Outlook for email and calendar management, and Access for database handling. Each module is structured to help learners understand the software’s core functions and how to apply them in real-world scenarios. Upon completion, learners will have developed a strong foundation in using Office 2016, boosting their ability to operate efficiently and effectively in modern workplaces. This course is suitable for individuals seeking to increase their office productivity and streamline their daily tasks. Microsoft Office 2016 Complete Course Curriculum: Module 01: Microsoft Word 2016 Module 02: Microsoft Excel 2016 Module 03: Microsoft PowerPoint 2016 Module 04: Microsoft Outlook 2016 Module 05: Microsoft Access 2016 (See full curriculum) Who is this course for? Individuals seeking to improve their office productivity skills. Professionals aiming to advance in roles requiring Microsoft Office proficiency. Beginners with an interest in data management, communication, and office software. Those wishing to enhance their CV and increase career opportunities in administrative and support roles. Career Path: Office Administrator Executive Assistant Data Analyst Personal Assistant Administrative Support Specialist Project Coordinator

Minute Taking Executive Training Course Overview This Minute Taking Executive Training course equips learners with essential skills to accurately record, organise, and present meeting minutes with professionalism and clarity. Designed to enhance effectiveness in administrative and executive roles, the course covers key concepts including meeting preparation, understanding meeting structure, capturing decisions and actions, and mastering the responsibilities of a minute taker. Learners will gain confidence in their note-taking abilities and discover how to leverage technology to streamline the process. By the end of the course, participants will be capable of producing clear, concise, and well-structured minutes that support organisational efficiency and communication. Course Description This comprehensive training delves into the full scope of minute taking, starting with foundational knowledge on the importance and types of minutes. Learners explore how to prepare thoroughly before meetings and understand different meeting formats and protocols. The course covers how to accurately document discussions, decisions, and assigned actions, while also clarifying the specific duties and ethical considerations of a minute taker. Practical guidance on effective note-taking techniques and strategies for building confidence in minute-taking situations is included. Additionally, learners will examine how digital tools and technology can aid in capturing and distributing minutes efficiently. Throughout, the course emphasises professionalism and accuracy, ensuring participants develop skills that are highly valued across various industries. Minute Taking Executive Training Curriculum Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision and Action Module 05: Roles and Responsibility of Minute Taker Module 06: Tips for Minute Taking Module 07: Technology in Minute Taking Module 08: Building Confidence (See full curriculum) Who Is This Course For? Individuals seeking to enhance their minute-taking skills for professional settings. Professionals aiming to advance their administrative or executive support career. Beginners with an interest in administrative functions and effective communication. Office staff looking to improve meeting documentation accuracy and efficiency. Career Path Executive Assistant Administrative Officer Office Manager Project Coordinator Corporate Secretary Meeting Coordinator

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: System Engineers Network Engineers Technical Architects Technical Support Personnel Channel Partners Resellers Overview Upon completing the course, the learner will be able to meet these overall objectives: Describe Cisco SD-Access and how it relates to Cisco DNA Orchestrate a Cisco SD-Access solution using the Cisco DNA Center™ orchestration platform Use the Network Data Platform to demonstrate the assurance and analytics capabilities of SD-Access The Deploying Cisco SD-Access (ENSDA) v1.0 course is an instructor-led, lab based, hands-on course that teaches students how to successfully deploy the Cisco© Software-Defined Access (SD-Access) solution within their enterprise networks. The course discusses how Cisco SD-Access fits into the Cisco Digital Network Architecture (Cisco DNA?). It covers SD-Access fundamentals, provisioning, policies, wireless integration, border operations, and migration strategies. Module 1: Cisco SD-Access Overview Lesson 1: Exploring Cisco SD-Access Lesson 2: Describing the Cisco SD-Access Architecture Lesson 3: Exploring Cisco DNA Center Lesson 4: Configuring Underlay Automation Module 2: Cisco SD-Access Implementation Lesson 1: ISE Integration in DNA Center Lesson 2: Policy Provisioning Basics Lesson 3: Navigating and Managing the Policy Application Workflows Module 3: Cisco SD-Access Border Operations Lesson 1: Cisco SD-Access Deployment Models Lesson 2: Connecting the Fabric to External Domains Module 4: Wireless Integration Orchestration Lesson 1: Integrating Wireless with the Cisco SD-Access Solution Lesson 2: Workflow of Cisco SD-Access Wireless Lesson 3: Cisco SD-Access Wireless Network Design Lesson 4: Cisco SD-Access Wireless Basic Operation Module 5: Cisco SD-Access Assurance and Migration Lesson 1: Cisco Network Data Platform Lesson 2: Cisco SD-Access Migration Strategies

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist