Experts at <a href="https://mastersassignmenthelp.com/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Masters Assignment Help</a> are PhD graduates who have spent years of their lives researching and writing papers and Dissertations. They have multiple Thesis to their names themselves. Thus, you can gauge that they are pro at researching. They research with ruthless efficiency and pick up the best resources and papers to include in the reference<div bis_skin_checked="1" fr-original-style="" style="box-sizing: border-box;"> </div><div bis_skin_checked="1" fr-original-style="" style="box-sizing: border-box;">Once they have understood the assignments, they would start researching by skimming the academic library and reading hundreds of papers on the topic only to handpick a few quality research-backed literature to reference. This boosts the quality of your paper instantly, as your paper includes top-quality references and fact-backed research.</div>

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Are you facing difficulties in writing assignments for your Higher National Diploma? Seek <a href="https://www.newassignmenthelp.co.uk/hnd-assignment-help" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">HND Assignment Writing Services</a> from our team of UK-based academic writing experts. The team of experts will deliver you 100% original content and is available 24/7 at your service. Getting help from experts is easy online, just log in to our website or directly call the executives. They will guide you towards writing a high-scoring assignment.

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Learn to drive a CLASS C+E Vehicle straight from car&nbsp;Pass in a week we offer 1-1 TutionWe are the cehapest in Yorkshire&nbsp;We have 1 training course available on Monday the 24th of July to Thursday the 27th your &nbsp;test will be on Thursday the 27th of July. The next training courses are the middle of September&nbsp;&nbsp;Please call us on 01904651776 or 07787850516Please call us for Prices.

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We are the cehapest in Yorkshire 
We have 1 training course available on Monday the 24th of July to Thursday the 27th your test will be on Thursday the 27th of July. The next training courses are the middle of September 
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Supporting learners of all ages, and all levels, to develop within a new work role. Learning Mentor Level 3 Course Duration / 12 Months Level 3Apprenticeship Standard <img src="https://images.cademy.co.uk/8437303d-c70e-43f3-8a7c-178bc2c2f25e/e372fa92-e2c1-45a2-8f17-f4d4b5705277/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"><img src="https://images.cademy.co.uk/8437303d-c70e-43f3-8a7c-178bc2c2f25e/3b4f7965-0d69-4e08-9749-cabea4a45cad/original.png" style="width: 696px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 696px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable">

Supporting learners of all ages, and all levels, to develop within a new work role.


Learning Mentor Level 3

Course Duration / 12 Months Level 3
Apprenticeship Standard







Rachel Hood

Supporting learners of all ages, and all levels, to develop within a new work role.

Learning Mentor Level 3

Identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirements of the business brief. Recruitment Resourcer Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewA recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities. Typical responsibilities for a recruitment resourcer are:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Research, identify attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief.</li><li fr-original-style="" style="box-sizing: border-box;">Identify new business opportunities through a variety of means and refer these opportunities to the recruiter.</li><li fr-original-style="" style="box-sizing: border-box;">Meet all procedures and carry out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.</li></ul>A career in recruitment as a recruitment resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout industry as a whole. Recruitment Resourcer Level 2Course Content KnowledgeThe recruitment resourcer will need to understand.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The candidate attraction and selection processes</li><li fr-original-style="" style="box-sizing: border-box;">The legal, regulatory and ethical requirements and appropriate codes of practice when resourcing</li><li fr-original-style="" style="box-sizing: border-box;">Recruitment sales techniques and processes and how to support them</li><li fr-original-style="" style="box-sizing: border-box;">Market rates and conditions within their sector</li><li fr-original-style="" style="box-sizing: border-box;">How to initiate, build and maintain relationships with candidates</li><li fr-original-style="" style="box-sizing: border-box;">The recruitment industry and the principles of the recruitment models</li><li fr-original-style="" style="box-sizing: border-box;">Employee rights and responsibilities including equality, diversity and inclusion</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Research, identify and attract candidates using all appropriate methods to satisfy job requirements</li><li fr-original-style="" style="box-sizing: border-box;">Write, place and update adverts in line with company procedures</li><li fr-original-style="" style="box-sizing: border-box;">Monitor responses/applications received and make sure that candidate&rsquo;s applications are processed efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Qualify, shortlist and present suitable candidates against defined job vacancies</li><li fr-original-style="" style="box-sizing: border-box;">Assist in the recruitment and selection processes by effectively liaising with the candidates and internal teams</li><li fr-original-style="" style="box-sizing: border-box;">Initiate, manage and develop candidate relationships</li><li fr-original-style="" style="box-sizing: border-box;">Identify and progress leads as required</li><li fr-original-style="" style="box-sizing: border-box;">Contribute to the development of a recruitment resourcing plan</li><li fr-original-style="" style="box-sizing: border-box;">Proactively and consistently strive to identify new candidate and client opportunities</li><li fr-original-style="" style="box-sizing: border-box;">Provide pre-employment and compliance checks in line with company policy and relevant legislation</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Someone who takes independent action to fulfil work tasks</li><li fr-original-style="" style="box-sizing: border-box;">Someone who continues to make effective candidate resourcing contacts despite initial setbacks</li><li fr-original-style="" style="box-sizing: border-box;">An individual who is clear on their personal objectives and plans accordingly</li><li fr-original-style="" style="box-sizing: border-box;">Someone who can plan workloads and undertake tasks systematically. If no clear opportunity is found then they will seek help</li><li fr-original-style="" style="box-sizing: border-box;">Someone who can seek new ways to achieve tasks</li><li fr-original-style="" style="box-sizing: border-box;">Someone who has good attention to detail</li></ul>

Identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirements of the business brief.


Recruitment Resourcer Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
A recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities. Typical responsibilities for a recruitment resourcer are:
Research, identify attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief.
Identify new business opportunities through a variety of means and refer these opportunities to the recruiter.
Meet all procedures and carry out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.
A career in recruitment as a recruitment resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout industry as a whole.


Recruitment Resourcer Level 2
Course Content


Knowledge
The recruitment resourcer will need to understand.
The candidate attraction and selection processes
The legal, regulatory and ethical requirements and appropriate codes of practice when resourcing
Recruitment sales techniques and processes and how to support them
Market rates and conditions within their sector
How to initiate, build and maintain relationships with candidates
The recruitment industry and the principles of the recruitment models
Employee rights and responsibilities including equality, diversity and inclusion


Skills
Research, identify and attract candidates using all appropriate methods to satisfy job requirements
Write, place and update adverts in line with company procedures
Monitor responses/applications received and make sure that candidate’s applications are processed efficiently
Qualify, shortlist and present suitable candidates against defined job vacancies
Assist in the recruitment and selection processes by effectively liaising with the candidates and internal teams
Initiate, manage and develop candidate relationships
Identify and progress leads as required
Contribute to the development of a recruitment resourcing plan
Proactively and consistently strive to identify new candidate and client opportunities
Provide pre-employment and compliance checks in line with company policy and relevant legislation


Behaviours
Someone who takes independent action to fulfil work tasks
Someone who continues to make effective candidate resourcing contacts despite initial setbacks
An individual who is clear on their personal objectives and plans accordingly
Someone who can plan workloads and undertake tasks systematically. If no clear opportunity is found then they will seek help
Someone who can seek new ways to achieve tasks
Someone who has good attention to detail

HR (Human Resources)

Identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirements of the business brief.

Recruitment Resourcer Level 2

Managing teams and projects in line with a private, public or voluntary organisation&#39;s&nbsp;operational or departmental strategy. Operations/Departmental Manager Level 5 Course Duration / 30 Months Level 5Apprenticeship Standard Course OverviewAn operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.They are accountable to a more senior manager or business owner.Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers. Operations/Departmental Manager Level 5Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.</li><li fr-original-style="" style="box-sizing: border-box;">Understand business finance: how to manage budgets, and financial forecasting.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.</li><li fr-original-style="" style="box-sizing: border-box;">Understand interpersonal skills and different forms of communication and techniques (verbal, written, nonverbal, digital) and how to apply them appropriately.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Able to input into strategic planning and create plans in line with organisational objectives.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Able to communicate organisational vision and goals and how these to apply to teams.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Able to build trust, and use effective negotiation and influencing skills and manage conflict.</li></ul>Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Able to reflect on own performance, working style and its impact on others.</li><li fr-original-style="" style="box-sizing: border-box;">Able to create a personal development plan. Use of time management and prioritisation techniques.</li><li fr-original-style="" style="box-sizing: border-box;">Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques.</li><li fr-original-style="" style="box-sizing: border-box;">Drive to achieve in all aspects of work. Demonstrates resilience and accountability.</li><li fr-original-style="" style="box-sizing: border-box;">Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.</li></ul>

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.


Operations/Departmental Manager Level 5

Course Duration / 30 Months Level 5
Apprenticeship Standard


Course Overview
An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.
They are accountable to a more senior manager or business owner.
Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.


Operations/Departmental Manager Level 5
Course Content


Knowledge
Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement.
Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
Understand business finance: how to manage budgets, and financial forecasting.
Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
Understand interpersonal skills and different forms of communication and techniques (verbal, written, nonverbal, digital) and how to apply them appropriately.


Skills
Able to input into strategic planning and create plans in line with organisational objectives.
Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.
Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.
Able to communicate organisational vision and goals and how these to apply to teams.
Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.
Able to build trust, and use effective negotiation and influencing skills and manage conflict.
Behaviours
Able to reflect on own performance, working style and its impact on others.
Able to create a personal development plan. Use of time management and prioritisation techniques.
Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques.
Drive to achieve in all aspects of work. Demonstrates resilience and accountability.
Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.



Operations Management

Operations

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Operations/Departmental Manager Level 5

A professional for direct customer support within all sectors and organisation types. Customer Service Specialist Course Duration / 15 Months Level 4Apprenticeship Standard Course OverviewThe main purpose of a customer service specialist is to be a &lsquo;professional&rsquo; for direct customer support within all sectors and organisation types.You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.&nbsp;You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation&rsquo;s products and/or services, you share knowledge with your wider team and colleagues.You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point. Customer Service SpecialistCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the impact your service provision has on the wider organisation and the value it adds.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to analyse, use and present a range of information to provide customer insight</li><li fr-original-style="" style="box-sizing: border-box;">Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your business environment and culture and the position of customer service within it.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to find and use industry best practice to enhance own knowledge.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.</li><li fr-original-style="" style="box-sizing: border-box;">Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.</li><li fr-original-style="" style="box-sizing: border-box;">Maintain a positive relationship even when you are unable to deliver the customer&rsquo;s expected outcome.</li><li fr-original-style="" style="box-sizing: border-box;">When managing referrals or escalations take into account historical interactions and challenges to determine next steps.</li><li fr-original-style="" style="box-sizing: border-box;">Make recommendations based on your findings to enable improvement.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Proactively keep your service, industry and best practice knowledge and skills up-to-date.</li><li fr-original-style="" style="box-sizing: border-box;">Consider personal goals related to service and take action towards achieving them.</li><li fr-original-style="" style="box-sizing: border-box;">Exercises proactivity and creativity when identifying solutions to customer and organisational issues.</li><li fr-original-style="" style="box-sizing: border-box;">Make realistic promises and deliver on them.</li><li fr-original-style="" style="box-sizing: border-box;">Work effectively and collaboratively with colleagues at all levels to achieve results.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise colleagues as internal customers.</li><li fr-original-style="" style="box-sizing: border-box;">Ensure your personal presentation, in all forms of communication, reflects positively on your organisation&rsquo;sbrand.</li></ul>

A professional for direct customer support within all sectors and organisation types.


Customer Service Specialist

Course Duration / 15 Months Level 4
Apprenticeship Standard


Course Overview
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. 
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues.
You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point.


Customer Service Specialist
Course Content


Knowledge
Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.
Understand the impact your service provision has on the wider organisation and the value it adds.
Understand how to analyse, use and present a range of information to provide customer insight
Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.
Understand your business environment and culture and the position of customer service within it.
Understand how to find and use industry best practice to enhance own knowledge.


Skills
Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.
Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.
Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
When managing referrals or escalations take into account historical interactions and challenges to determine next steps.
Make recommendations based on your findings to enable improvement.


Behaviours
Proactively keep your service, industry and best practice knowledge and skills up-to-date.
Consider personal goals related to service and take action towards achieving them.
Exercises proactivity and creativity when identifying solutions to customer and organisational issues.
Make realistic promises and deliver on them.
Work effectively and collaboratively with colleagues at all levels to achieve results.
Recognise colleagues as internal customers.
Ensure your personal presentation, in all forms of communication, reflects positively on your organisation’sbrand.

A professional for direct customer support within all sectors and organisation types.

Customer Service Specialist Level 3

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications Customer Service PractitionerCourse Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThe role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer&rsquo;s own locality.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">You may be the first point of contact and work in any sector or organisation type.</li><li fr-original-style="" style="box-sizing: border-box;">Your actions will influence the customer experience and their satisfaction with your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.</li><li fr-original-style="" style="box-sizing: border-box;">You provide service in line with the organisation&rsquo;s customer service standards and strategy and within appropriate regulatory requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.</li></ul> Customer Service PractitionerCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand who your customers are and the difference between internal and external customers.</li><li fr-original-style="" style="box-sizing: border-box;">Know the purpose of the business and what "brand promise" means and culture.</li><li fr-original-style="" style="box-sizing: border-box;">Know your appropriate legislation and regulatory requirements that affect your business.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to use systems, equipment and technology to meet the needs of your customers.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your role and responsibility within your.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how establishing the facts enable you to create a customer focused experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the products or services that are available from your organisation and keep up-to-date.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.</li><li fr-original-style="" style="box-sizing: border-box;">Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or</li><li fr-original-style="" style="box-sizing: border-box;">Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate patience and calmness.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopts an approachable and friendly manner, interacting with customer in the styles of the business.</li><li fr-original-style="" style="box-sizing: border-box;">Takes an active interest in the range of products and services offered.</li><li fr-original-style="" style="box-sizing: border-box;">Works with integrity in an honest and trustworthy manor.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrates adaptability and flexibility in own performance</li><li fr-original-style="" style="box-sizing: border-box;">Shows an organised and committed approach, with a positive attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Takes ownership and responsibility for own performance, is diligent and accurate.</li><li fr-original-style="" style="box-sizing: border-box;">Supports equality and diversity in the workplace.</li><li fr-original-style="" style="box-sizing: border-box;">Uses appropriate personal, protective equipment and operates machinery safety and effectively.</li></ul>

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications


Customer Service Practitioner
Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation.
You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.


Customer Service Practitioner
Course Content


Knowledge
Understand who your customers are and the difference between internal and external customers.
Know the purpose of the business and what "brand promise" means and culture.
Know your appropriate legislation and regulatory requirements that affect your business.
Know how to use systems, equipment and technology to meet the needs of your customers.
Understand your role and responsibility within your.
Understand how establishing the facts enable you to create a customer focused experience.
Understand the products or services that are available from your organisation and keep up-to-date.


Skills
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.


Behaviours
Adopts an approachable and friendly manner, interacting with customer in the styles of the business.
Takes an active interest in the range of products and services offered.
Works with integrity in an honest and trustworthy manor.
Demonstrates adaptability and flexibility in own performance
Shows an organised and committed approach, with a positive attitude.
Takes ownership and responsibility for own performance, is diligent and accurate.
Supports equality and diversity in the workplace.
Uses appropriate personal, protective equipment and operates machinery safety and effectively.

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications

Customer Service Practitioner Level 2

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations. Supply Chain Logistics Operative Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThis is an entry-level apprenticeship which provides the foundation knowledge skills &amp; experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation.They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations.Supply Chain Operators communicate and come into contact with a wide range of people and customers, and have a passion to meet customers&rsquo; expectations by providing a quality service that encourages repeat business, showing drive and energy even when challenges arise.Individuals in this role are highly competent in using industry-recognised systems and associated services within their industry sector, and are able to work under pressure to tight deadlines, with excellent time management skills.They are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing. Supply Chain Logistics Operative Level 2Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to communicate effectively with customers/colleagues (including those working remotely, third party carriers, agencies and other organisations) appropriately in line with situation and organisational style/culture.</li><li fr-original-style="" style="box-sizing: border-box;">Structure of the industry, the methods and modes of transport, the roles available within the sector in general and in relation to their own career aspirations.</li><li fr-original-style="" style="box-sizing: border-box;">Importance of delivering excellent customer service to customers and colleagues, including identifying customer/colleague needs and responding appropriately in line with situation and organisational style.</li><li fr-original-style="" style="box-sizing: border-box;">Vision, objectives and brand of the organisation; the importance of organisation reputation and what can affect it; how their own performance can contribute to organisational success and support or impact on others.</li><li fr-original-style="" style="box-sizing: border-box;">Proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation&rsquo;s reputation where relevant.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc)with customers and colleagues in line with organisational standards.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects.</li><li fr-original-style="" style="box-sizing: border-box;">Work well in a team; support colleagues and contribute to achieving objectives or goals.</li><li fr-original-style="" style="box-sizing: border-box;">Seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant.</li><li fr-original-style="" style="box-sizing: border-box;">Adapt to new technology and accept the need for change.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role.</li><li fr-original-style="" style="box-sizing: border-box;">Take ownership and responsibility for their own safety and that of others at all times; do the right thing and report any issues or concerns to a relevant person</li><li fr-original-style="" style="box-sizing: border-box;">Pay attention to the safe and effective use of equipment and machinery when carrying out activities</li><li fr-original-style="" style="box-sizing: border-box;">Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change.</li></ul>

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.


Supply Chain Logistics Operative Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.
Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation.
They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations.
Supply Chain Operators communicate and come into contact with a wide range of people and customers, and have a passion to meet customers’ expectations by providing a quality service that encourages repeat business, showing drive and energy even when challenges arise.Individuals in this role are highly competent in using industry-recognised systems and associated services within their industry sector, and are able to work under pressure to tight deadlines, with excellent time management skills.
They are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing.


Supply Chain Logistics Operative Level 2
Course Content


Knowledge
How to communicate effectively with customers/colleagues (including those working remotely, third party carriers, agencies and other organisations) appropriately in line with situation and organisational style/culture.
Structure of the industry, the methods and modes of transport, the roles available within the sector in general and in relation to their own career aspirations.
Importance of delivering excellent customer service to customers and colleagues, including identifying customer/colleague needs and responding appropriately in line with situation and organisational style.
Vision, objectives and brand of the organisation; the importance of organisation reputation and what can affect it; how their own performance can contribute to organisational success and support or impact on others.
Proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role.


Skills
Establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation’s reputation where relevant.
Communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc)with customers and colleagues in line with organisational standards.
Demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects.
Work well in a team; support colleagues and contribute to achieving objectives or goals.
Seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant.
Adapt to new technology and accept the need for change.


Behaviours
Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role.
Take ownership and responsibility for their own safety and that of others at all times; do the right thing and report any issues or concerns to a relevant person
Pay attention to the safe and effective use of equipment and machinery when carrying out activities
Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change.

Supply Chain Management

Supply chain management (SCM)

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.

Supply Chain Logistics Operative Level 2

Rotherham

Leeds

Peterborough

Milton Keynes 

Paisley

Derby

Liverpool 

<div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">INTRAMUSCULAR, INTRADERMAL &amp; SUBCUTANEOUS INJECTION COURSE (GPT601) CLASSROOM or VIRTUAL CLASSROOM (with online theory)</h2></div><section fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-testid="columns" fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-mesh-id="comp-kl8214n52inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214n52inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learn how to administer vaccines or injections ...&nbsp;</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Nationally Recognised Qualification</li><li fr-original-style="" style="box-sizing: border-box;">Includes IM, ID and Sub-Cut Injection methods</li><li fr-original-style="" style="box-sizing: border-box;">OCN Accredited - Level 4 (Foundation Degree - FDSc)</li><li fr-original-style="" style="box-sizing: border-box;">Covers all steps to safely perform a vaccination</li><li fr-original-style="" style="box-sizing: border-box;">Use same techniques and skills for aesthetic therapies</li><li fr-original-style="" style="box-sizing: border-box;">Includes B12, Vitamin C and other treatments</li><li fr-original-style="" style="box-sizing: border-box;">Essential qualification for all injections</li><li fr-original-style="" style="box-sizing: border-box;">Basic understanding of English language required</li><li fr-original-style="" style="box-sizing: border-box;">OPEN TO ALL APPLICANTS</li></ul><div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;">About this course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learning Outcomes</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">After the course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">PART 1 - Theory: complete online at home or work and download a certificate of completionPART 2 - Skills and Practical Development: Attend in the Classroom or Virtual ClassroomVaccination - all essential vaccines including Covid-19, Flu and other annual vaccinesInjections - Aesthetics - B12, Vit C etc.78 UK &amp; Eire training locationsOCN Accredited at Level 4 (FDSc)Medical training standards throughoutSkills for Health &amp; WHO compliantLearning Outcomes<div data-mesh-id="comp-kl8214o43inlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214o43inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Train up to point of first vaccination or injection&nbsp;All theory and practical skills required to perform a safe procedureCovers all essential theory and skill-set development to meet medical standardsUnderstand the procedures used to set up &nbsp;a manage and administer a vaccinePost-injection management and how to avoid critical complicationsCorrect client care and aftercareIncludes legal, consent and documentationAfter the course<div data-mesh-id="comp-kl8214oainlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214oainlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Safely and competently administer a vaccine or drug treatment (ie. B12)Correct client management before, during injection and safe after-careUnderstanding equipment types and appropriate choicesUnderstand vaccine management controlAppreciate legal and professional responsibilitiesOffer injection therapies to clients - vitamin supplementsAdminister in hospitals, GP Surgeries and Outreach Centres</div></div></div></div></div></div></div></div></div></div></div></section>

INTRAMUSCULAR, INTRADERMAL & SUBCUTANEOUS INJECTION COURSE (GPT601)
CLASSROOM or VIRTUAL CLASSROOM (with online theory)
Learn how to administer vaccines or injections ... 
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
About this course
Learning Outcomes
After the course
PART 1 - Theory: complete online at
home or work and download a certificate of completion
PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom
Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines
Injections - Aesthetics - B12, Vit C etc.
78 UK & Eire training locations
OCN Accredited at Level 4 (FDSc)
Medical training standards throughout
Skills for Health & WHO compliant
Learning Outcomes
Train up to point of first vaccination or injection 
All theory and practical skills required to perform a safe procedure
Covers all essential theory and skill-set development to meet medical standards
Understand the procedures used to set up a manage and administer a vaccine
Post-injection management and how to avoid critical complications
Correct client care and aftercare
Includes legal, consent and documentation
After the course
Safely and competently administer a vaccine or drug treatment (ie. B12)
Correct client management before, during injection and safe after-care
Understanding equipment types and appropriate choices
Understand vaccine management control
Appreciate legal and professional responsibilities
Offer injection therapies to clients - vitamin supplements
Administer in hospitals, GP Surgeries and Outreach Centres

Geopace Training

Immunisation & Vaccination

Immunisation

Allied Health

Allied Health Professions (AHP)

Injection

Vaccination

Vaccinator

Medicine & Nursing

Learn how to administer vaccines or injections ...

    Nationally Recognised Qualification

    Includes IM, ID and Sub-Cut Injection methods

    OCN Accredited - Level 4 (Foundation Degree - FDSc)

    Covers all steps to safely perform a vaccination

    Use same techniques and skills for aesthetic therapies

    Includes B12, Vitamin C and other treatments

    Essential qualification for all injections

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Vaccination / Injection Course (GPT601)

General Admission

‘Collage is a metaphor for any discovering, gathering ad reweaving of energy bits already formed and present in the universe. A new and personal creation can be made from the ever-present divine chaos of images all around us. Just choose, assemble, name and then inhabit your SoulCollage® cards’
-Seena Frost. Originator/birther of SoulCollage®

When we come together to make SoulCollage® in community, amazing things happen. 
There is a magic in the paradoxes built into this journey  that only requires you coming along with your curiosity and imagination.
No artistic genius recquired whatsoever. Just your presence!

Images have things to say to us. 
They can call us through our hearts, our instinctual knowing, and our open intuitive minds. 
In this sense, images offer us potals and openings to a deep wisdom stream.
All you need to do is be open to the images that are asking for your attention. Then you make a collage, then you listen to what it wants you to know. It is simple, and prodound. 


Saturday offerings of SoulCollage® at The Soul Shed are a new online offering this year, following on from my other online offerings: A three part Soulcollage® primer and SoulCollage®  with a friend. 

This one in March is the first to pair Soulcollage® with the wisdom teachings of the enneagram. It is ideal for both beginners in both who would like to try SoulCollage®and discover the enneagram, and experienced SoulCollagers who would like a boost of community creative energy to their practice !  

Heres what the session will hold for you

Guided breathwork practice
Content to explore the enneagram and orient you to SoulCollage
Time to collage, journal and share within your own comfort.

It also will pair beautifully with the lunar-monthly New Moon offering at The Soul Shed - Sunday Openings. 

If you would like a collaging  pack of 50 mixed images and six blank cards, please add on at the check out! (If you are overseas, I will need to quote and  bill you via paypal for a bit of additional p&p). 

All you will need to bring to the session is your pack, a dry gue stick, scissors, glue and a candle.



Because SoulCollage® is a transformational experience, it is hard to convery this in writing. Here are some things past participants have said: 


"Loved this workshop, from start to finish it made my heart sing.  It was a feast for the soul with words and images that were crafted into something rich and deep for me" -J.E

"What stood out for me was how it just happened ....one thing alchemised into another thing” - L.B

"I'd describe it as a good way to reconnect with your creative side, relax and maybe gain insight into what is happening inside you" - D.F.


I look forward to creating with you soon. If you would like to be on
The Soul Shed mailing list and my  Substack, please click through the links.

The Soul Shed

When we come together to make SoulCollage® in community, amazing things happen. 



There is a magic in the paradoxes built into this journey  that only requires you coming along with your curiosity and imagination.



No artistic genius recquired whatsoever. Just your presence!




The wonder of gentle Mirrors: A Saturday space for exploring SoulCollage® and the enneagram at The Soul Shed 

Southend on Sea

Droitwich Spa

Southampton

Portsmouth

Manchester

Bingley

Newport

Dartford

Birmingham

Luton

Hull

Northampton

Berkshire

Bedford

Swansea

Essex

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Key Facts:


COURSE 1: PERIPHERAL I.V. CANNULATION COURSE (GPT008)



ONLINE STUDY - In your own time (approx. 5-6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.

 
Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)
Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.





Key Facts:


COURSE 2: VACCINATION / INJECTION COURSE (GPT601)



ONLINE STUDY - In your own time (approx. 5-6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)


Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (FDSc Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)



SUITABLE FOR:
- MEDICAL / HEALTHCARE (trainees and professionals)
- AESTHETIC THERAPISTS (all levels)

 
This Vaccination / Injection Course is a nurse or paramedic-led half-day session covering all essential theory and practical skill-sets required to deliver effective Intramuscular, Intradermal and Subcutaneous injections / vaccinations.
 
PART 1 - THEORY (online)
Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and safely administer a vaccine or injection, conforming to WHO and Skills for Health recommended standards.
 
Itinerary:
M01 Course Overview and brief history
M02 Infection Protection Control
M03 Professionalism and Effective Communication
M04 Understanding injection procedures
M05 Why do we vaccinate?
M06 The immune system and how vaccines work. Vaccine types and composition.
M07 The National Vaccine Policy & Schedule
M08 Vaccine preventable diseases
M08A – Covid-19 Update
M09 Vaccines - understanding the reconstitution process
M10 Storage and Handling – understanding correct procedures and protocols
M11 Equipment – Syringes and Syringe Types, Needles and Needle Types, SDV (Single-Dose Vials), MDV (Multi-Dose Vials), Pre-Filled Syringes, Gloves and PPE.
M12 Vaccination sites, techniques and anatomical site selection
i) Intramuscular (IM) Injection
ii) Subcutaneous (SubCut) Injection
iii) Intradermal (ID) Injection
M13 Legal requirements, Consent and Standard Operating Procedures
M14 Adverse Reactions and Basic Life Support Guidance
M15 Record keeping & Documentation
 
PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING
PART 2 - CLASSROOM (am, pm or evening sessions)
3 - 4 hours skill-set development with practical demonstrations and hands-on experience performing Intramuscular, Intradermal and Subcutaneous Injections.
 


How do I attend?

EITHER -
CLASSROOM OPTION - Complete your theory training online at home or work, then attend one of our scheduled classroom locations, completing your Peripheral IV Cannulation Course and your Injection Course on the same day.
Our Peripheral IV Cannulation Course and Injection Course training kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available for you to add at time of booking. Training kits mirror the same equipment and supplies used in the classroom and both include detailed video instructions, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for your one full day to complete your cannulation and injection course training.

Our Virtual Classroom option includes two very comprehensive training kits - one for your cannulation course and one for your injection course. Kits are included at no charge (normally £79.95 and £39.95 respectively) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Additional Courses suitable for Aesthetic Therapists:
Our popular Introduction to Phlebotomy Course also trains you to perform venepuncture at Advanced Level. We offer both classroom and virtual classroom options for this course and a comprehensive Practise@Home Training Kit is provided for our virtual classroom option. Both options are accredited at Advanced Level.
If you already have phlebotomy skills (or decide to enroll on our phlebotomy training course) then you will be able to offer your clients Platelet-Rich Plasma (PRP) Treatments, also known as Vampire Facials. Our PRP (Vampire Facials) Course trains you in the harvesting, preparation and treatment of PRP for application to your clients as required. We offer both classroom and virtual classroom options for this course and a comprehensive Practise@Home Training Kit is provided for our virtual classroom option. Both options are accredited at Foundation Degree Level.

If you would like to "mix and match" your training dates and/or locations or would like to build your own package of courses then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are dually accredited and are Skills for Health & WHO compliant.

Medical Aesthetics

Platelet-rich plasma (PRP)

Intravenous Cannulation

Aesthetic Practitioner

Facial Aesthetics

THIS COURSE PACKAGE INCLUDES:
1: PERIPHERAL I.V. CANNULATION - IV THERAPIES COURSE (GPT008)
2: VACCINATION / INJECTION COURSE (GPT601)

Learn how to administer injectables and intravenous therapies ...

FAST-TRACK YOUR AESTHETICS TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% Multi-Course Discount

    Cover all stages from Level 1 through to Level 4 (FDSc)

    Cover your theory training online

    Complete your advanced practical training in 1 day

    Practical training in Classroom or Virtual Classroom

    Comprehensive Practise@Home training kits for VC

    Awards 2 accredited qualifications

    Dual Accreditations for all courses

    Covers all steps required to safely perform injectables

    Covers all steps required to safely perform IV therapies

    Practise IV on artificial arm with fake blood

    Practise injection techniques on realistic injection pads

    Learn beginner to advanced skills and techniques

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Aesthetic Therapy Training - Beginner to Advanced PACKAGE

Kingston upon Hull

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours) Awarding Body:&nbsp;Open College Network (OCN) Credit for LearningAward Level:&nbsp;Level 3 (Advanced Level) - Ireland Level 5CPD Certified:&nbsp;Yes (CPD Accreditation)Minimum Age:&nbsp;18 (16 with parental consent)Entry requirements:&nbsp;None. (English Level 2 desirable)Training Locations:&nbsp;Study online + Classroom&nbsp;OCN Accredited at UK Level 3 (Ireland Level 5) &nbsp;PART 1 - Theory:&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc. PART 2 - Skills and Practical Development: Safely and competently set up and maintain a Peripheral IV Infusion. Attend a classroom location to complete your practical training. <div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"> Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above. </div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">Course Itinerary:</div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"> </div>PART 1 - THEORY (ONLINE) M1 - Peripheral IV Cannulation - Introduction: Definitions - understanding terminology relating to PIVC. IV Therapy and NMC guidelines. M2 - Legal &amp; Professional Responsibilities: Legal Obligations and Accountability. Criminal, Civil and Contractual law in Healthcare. Vicarious Liability and your Duty of Care. M3 - Anatomy &amp; Physiology: Sites appropriate to IV cannulation. Hand vs. arm. Advantages and disadvantages of relevant veins. An overview of Homeostasis and Fluid Balance. M4 - Hygiene and Infection Prevention &amp; Control (IPC): Reducing healthcare-associated infections. Keeping Safe. Bloodborne Pathogens and Work Practice Controls. Standard Precautions. Waste Disposal. Needle-stick injuries. M5 - Indications and Advantages: When to cannulate, infusion types and benefits over alternative infusion routes. Continuous and intermittent infusion. Prophylactic use before procedures and in unstable patients. Contraindications. M6 - Equipment: Cannula types, sizes and colour coding. How to select appropriate size. Equipment overview for total procedure. M7 - Vein Choice for Cannulation: Correct vein selection. Which veins to avoid. How to manage an unsuccessful cannulation. M8 - Procedures: Full procedure for cannulation including correct documentation. M8: Guide to Cannulation - revision M8: Video - Recap with full procedure M9 - Contraindications: When inappropriate to cannulate including patients with specific health conditions. M10 - Complications: A detailed look at potential complications during and after cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions. PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED BEFORE JOINING US FOR YOUR PRACTICAL TRAINING PART 2 (CLASSROOM: 1 - Welcome, introductions and overview: Classroom - registration and introductions. Virtual Classroom - audio/visual checks and registration. 2 - Legal &amp; Professional Responsibilities: Overview and discussion. 3 - Anatomy - key points (appropriate to PIVC): Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites. 4 - Cannulae - selection and types: A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD. 5 - Complications: Complications of pVAD insertion including examples of infiltration, haematoma, extravasation and transfixation. 6 - VIP Score: Understanding and using the Visual Infusion Phlebitis score. 7 - Equipment - overview: We take a look at all essential equipment required for PIVC. 8 - PRACTICAL SESSIONS: Multiple practical sessions throughout the session. 9 - Fluids: The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products. 10 - Infusion Rates: Calculating infusion rates and drops per minute. This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.&nbsp;<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</div></div>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Aesthetics

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

This eLearning programme is accompanied by synchronised training Live on Zoom on the 15th and 16th of March 2025. 
In this workshop, we focus on how hypnotherapy provides comprehensive support tailored to women's unique needs. Specifically, in the realm of natural fertility, hypnotherapy addresses anxiety and promotes emotional well-being, potentially enhancing the chances of conception. Join us as we delve into the transformative power of hypnotherapy in promoting women's health and well-being at every stage of life.
We also focus on using hypnotherapy to manage peri and post menopausal symptoms and promote emotional balance. We'll explore how hypnotherapy harnesses the mind-body connection to address challenges such as hot flashes and insomnia. Through practical techniques and empowering insights, participants will learn to navigate menopause with greater ease and vitality, fostering overall women's health and empowerment. Discover the transformative potential of hypnotherapy in embracing this stage of life with confidence and well-being.
You'll learn how hypnotherapy provides holistic support by targeting menstrual cycle difficulties. Through relaxation techniques and stress reduction methods, hypnotherapy offers effective relief from stress and pain associated with the menstrual cycle. Don't miss this opportunity to empower yourself with tools to enhance your well-being and experience greater comfort throughout your menstrual cycle journey.

The Northern College Of Clinical Hypnotherapy

Fertility

Menopause

Join our eLearning program with live Zoom training on March 15th and 16th, 2025, to explore how hypnotherapy supports women's health. This workshop focuses on natural fertility, menopause management, and menstrual cycle relief. Learn techniques to reduce anxiety, alleviate symptoms like hot flashes and insomnia, and promote emotional well-being. Empower yourself with holistic tools for enhanced vitality at every stage of life.

Woman's Wellbeing Weekend Workshop

Hypnotherapy and Tribe community discount 


Join our next Open Programme
This programme is designed with management success and performance in mind.  It will provide the most benefit to people who are currently employed in a management role.
The ‘Mastering Management Fundamentals Open Programme’ enables anybody, at any level of management, to reflect upon and develop their people management skill-set, in an immersive and refreshingly different development format.
Including a personality assessment, personalised report, access to a management expert, being part of a diverse cohort of managers and achieving actionable improvement.  This programme gives you the practical tools and insight to be able to make changes and directly improve your people management skills.

Covering Mastery of 5 Core Areas of Management

Personal Management
Team Management
Team Development
Performance Management
Management Communication


DCo - The Development Company UK Ltd

Managerial

Performance Management

Leadership

Team Management

People Management

Business & Management

Management Skills

The ‘Mastering Management Fundamentals Open Programme’ is a 5 module online course that is designed to improve your management success and performance. It will give you the practical tools and insight to be able to make changes and directly improve your management skills over a 5-6 month period. 

Mastering Management Fundamentals

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

The Temporary Works Coordinator course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
The need for a temporary works co-ordinator
The day-to-day roles of others involved in the temporary works procedures
Risk assessments and method statements
Best procedures as stated in BS 5975:2019
Course Content:
The content covered by the CITB course includes:
Various groups and types of Temporary Works
Case studies, procedures and policies of Temporary Works
BS5975:2019
CDM Regulations
Legislation and relevant Codes of Practice
Register for Temporary Works, design requirements and checks
Standard solutions and guidance design documents
Temporary works Co-ordinator – job role and responsibilities
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Coordinator courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

Temporary Works Coordinator (TWC) - 2 Day Course

Real Estate AnalystThe Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.Create flexible real estate investment focused financial models in Excel. Case studies focus on core, core plus and value add property investments. This course shows you how to model income producing property with both annual and quarterly discounted cash flows, build rent functions, model costs and calculate returns. It also shows you how to interpret and analyse the results. On this course, you will&hellip;<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Learn how to structure an investment cash flow from first principles and how to value and appraise property investments</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Build annual and quarterly discounted cash flows</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Look in depth at modelling tenancy schedules: rent reviews, upward-only, break options, lease expiry</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Build OPEX and CAPEX into your cash flow</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analyse risk using sensitivity tables and charts</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Employ best practice and find solutions to common modelling problems</li></ul> Who will benefit from this course?<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Real Estate Investors</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Surveyors</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Portfolio Analysts</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Investment Managers</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Asset Managers</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Real Estate professionals at any level with exposure to real estate financial models on a frequent basis</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Mid-level to senior Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members</li><li value="9" fr-original-style="" style="box-sizing: border-box;">APC candidates who would like the opportunity to consolidate their competencies by understanding how theory and variables interact within the precision context of a financial model.</li></ul> Day OneKnow how to build a property asset cash flow, analyse geared, and un-geared IRRs.<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Term &amp; Reversion and Layer Method Valuation (Intro to Excel)</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Equivalent Yield (Solver, Scenario and Goal Seek functions)</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Single-Let Discounted Cash Flow</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analysis and use of date series</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Internal Rate of Return (IRR) and Net Present Value (NPV)</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Comparing Value, Price and Worth</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Adding borrowing and analysing geared returns</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Introducing Rent Reviews and other &lsquo;events&rsquo; into cash flows</li><li value="10" fr-original-style="" style="box-sizing: border-box;">The &lsquo;Rent Function&rsquo; concept and Logic functions (IF,OR,AND)</li><li value="11" fr-original-style="" style="box-sizing: border-box;">Sensitivity analysis</li></ul> Day TwoKnow how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">The &lsquo;Rent Function&rsquo; and Multi-let cash flows</li><li value="2" fr-original-style="" style="box-sizing: border-box;">The &lsquo;date problem&rsquo; and assumptions in property asset cash flows</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Reducing the rent function, intermediate calculations and modelling theory</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Modelling lease expiries, break clauses, voids, and upward only covenants</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Incorporating time-varying rental growth rates</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Analysing multi-let cash flows to see if the leases are sufficiently diversified</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Further IRR analysis (XIRR, MIRR)</li></ul> Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">CPD Accredited Certificate &amp; LinkedIn Proficiency Badge</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Course Files</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the Real Estate Analyst such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



Real Estate Analyst
The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.
Create flexible real estate investment focused financial models in Excel. Case studies focus on core, core plus and value add property investments. This course shows you how to model income producing property with both annual and quarterly discounted cash flows, build rent functions, model costs and calculate returns. It also shows you how to interpret and analyse the results.


On this course, you will…
Learn how to structure an investment cash flow from first principles and how to value and appraise property investments
Build annual and quarterly discounted cash flows
Look in depth at modelling tenancy schedules: rent reviews, upward-only, break options, lease expiry
Build OPEX and CAPEX into your cash flow
Analyse risk using sensitivity tables and charts
Employ best practice and find solutions to common modelling problems


Who will benefit from this course?
Real Estate Investors
Surveyors
Portfolio Analysts
Investment Managers
Asset Managers
Real Estate professionals at any level with exposure to real estate financial models on a frequent basis
Mid-level to senior Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
APC candidates who would like the opportunity to consolidate their competencies by understanding how theory and variables interact within the precision context of a financial model.


Day One
Know how to build a property asset cash flow, analyse geared, and un-geared IRRs.
Term & Reversion and Layer Method Valuation (Intro to Excel)
Equivalent Yield (Solver, Scenario and Goal Seek functions)
Single-Let Discounted Cash Flow
Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)
Analysis and use of date series
Internal Rate of Return (IRR) and Net Present Value (NPV)
Comparing Value, Price and Worth
Adding borrowing and analysing geared returns
Introducing Rent Reviews and other ‘events’ into cash flows
The ‘Rent Function’ concept and Logic functions (IF,OR,AND)
Sensitivity analysis


Day Two
Know how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.
The ‘Rent Function’ and Multi-let cash flows
The ‘date problem’ and assumptions in property asset cash flows
Reducing the rent function, intermediate calculations and modelling theory
Modelling lease expiries, break clauses, voids, and upward only covenants
Incorporating time-varying rental growth rates
Analysing multi-let cash flows to see if the leases are sufficiently diversified
Further IRR analysis (XIRR, MIRR)


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Analyst such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Financial Modelling

Professional Development

Property & Real Estate Photography

Continuous Professional Development (CPD)

The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.

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