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392 Courses in Birmingham delivered Live Online

Advanced Phlebotomy - Skills & Techniques (GPT005)

4.6(39)

By Geopace Training

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6) FDSc (Foundation Degree Level) qualification Nationally Recognised certificate Dually accredited: Open College Network and CPD Covers both aspirated and evacuated systems Covers specialised blood collection systems & methods Classroom or Virtual Classroom learning options Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep) Complete your training from beginner to advanced level This course either follows on from our Introduction to Phlebotomy Course or can be combined with our introductory course as part of a course package (see below) Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.

Advanced Phlebotomy - Skills & Techniques (GPT005)
Delivered in Liverpool + 18 more or Online + more
£195

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£445

How to tackle difficult conversations

By Neupauer Ltd

Do you avoid difficult conversations? "When you avoid them you trade short term discomfort for long-term dysfunction." Is it worth it? Join our session to learn how to tackle difficult conversations

How to tackle difficult conversations
Delivered OnlineFlexible Dates
£55

From Conflict to Connection: Transforming Difficult Conversations with Parents/Caregivers (Sep/Oct25)

5.0(1)

By Born at the Right Time

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training.

From Conflict to Connection: Transforming Difficult Conversations with Parents/Caregivers (Sep/Oct25)
Delivered Online
£120

Handling a Difficult Customer

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Handling a Difficult Customer
Delivered OnlineFlexible Dates
Price on Enquiry

All You Need to Know About Complaints Handling and Managing Difficult Clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All You Need to Know About Complaints Handling and Managing Difficult Clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Awareness of First Aid for Mental Health

5.0(50)

By Pochat Training

FAA Level 1 Award In Awareness Of First Aid For Mental Health (RQF) Classroom (4.5 hour course), Virtual (2 x 2 ½ hour sessions) Gives learners a good awareness of Mental Health First Aid Gives learners the skills to start that difficult conversation Course Contents: What is Mental Health? Why people develop mental health conditions What the role of a mental health first aider is Knowing how to provide advice and practical support Knowing how to recognise and manage stress Recognising a range of mental health conditions: Depression Anxiety Psychosis Eating disorders Suicide Self-harm Benefits of this course: 37% of all work-related ill-health is due to mental health problems Problems with mental health cover 45% of all working days lost A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19 602,000 workers suffered from work-related stress, depression or anxiety in 2018/19 One in four people will have a mental health problem at some point during their lives Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees Work-related mental health issues must to be assessed to measure the levels of risk to staff Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable This half day course gives people a good awareness of mental health in the workplace For a more complete introduction, see our full day First Aid for Mental Health or two day Supervising First Aid for Mental Health courses Accredited, Ofqual regulated qualification This Awareness of Mental Health First Aid Course is a nationally recognised, Ofqual regulated qualification accredited by First Aid Awards. This means that you can be rest assured that your Mental Health First Aid Certificates fulfil the upcoming legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff's mental health conditions. The Ofqual Register number for this course is 603/3768/0

Awareness of First Aid for Mental Health
Delivered in Chesterfield or Online + more
£100

Breaking Bad News

By M&K Update Ltd

This workshop is designed to give those who have to give bad news and broach difficult conversations increased confidence. Participants will leave the workshop with the tools and techniques to prepare for a difficult conversation and ensure that they are supporting patients and relatives through a stressful time in their lives.

Breaking Bad News
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Mastering Critical Conversations: In-House Training

By IIL Europe Ltd

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£395

The Art of Negotiation: Virtual In-House Training

By IIL Europe Ltd

The Art of Negotiation: Virtual In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: Virtual In-House Training
Delivered OnlineFlexible Dates
£450

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Talent Engaged Tuition Services

talent engaged tuition services

5.0(11)

Solihull

Rather than just signing you up for tuition, we like to sit down with parents & students to learn more about them. What do you enjoy? What challenges you? Only by understanding these things can we help children develop an organised, efficient and effective learning mentality. Mentoring & advice We understand that making decisions about education and careers can be difficult and stressful. That’s why we’re always happy to offer students advice– especially those studying GCSE and A-Levels — to help them navigate subject and career options. Bespoke syllabus Like private schools, we have dedicated Subject Coordinators building our bespoke syllabus (fully aligned to the National Curriculum and major exam boards like AQA, OCR and Edexcel). This central control allows us to plan lessons for the entire year and cover everything students need to learn for exams. Assessment every 6 weeks After 5 weeks of learning a particular set of topics, students are tested on week 6 to assess how much they’ve learnt. The results show us where the student is successful, but also gives us an idea of where there is room for improvement so that we can reinforce those topics. Homework for every lesson Every student receives approximately 30 minutes worth of homework for each hour of tuition. We find it’s a good amount of work that will keep their brains stimulated outside of school & tuition, without being too stressful. Parent conferences Want regular updates about how your child is progressing? Every 12 weeks we organise a parent conference, allowing parents to catch up with tutors and ask any questions. Qualified & experienced tutors We only use UK qualified and experienced tutors that are either active/experienced school teachers, or industry professionals like trainee doctors, dentists and engineers that are currently working in their respective fields. Small classes Schools can overcrowd classrooms with 25-30 children at one go, making it difficult to give them individual attention. Our centre maintains an average of 6-8 students per class so that everyone gets the support they need to succeed.

Queen Alexandra College

queen alexandra college

4.7(69)

Birmingham

The reason why so many students choose QAC is because it offers a great variety of academic and employment focused courses. This combination with excellent learning and leisure facilities and friendly staff is a winner. During their time at QAC learners are able to develop their academic as well as their social skills, make new friends and enjoy being independent and responsible for their own decisions and actions. “I visited other colleges as well but when I came for an assessment to QAC I had a really good feeling about this place and that helped me to make my final decision about coming to QAC as opposed to other colleges for the visually impaired.” - Natasha “Staff are warm, friendly and accommodating and have always met our child’s needs and addressed our concerns.” “My daughter has gained confidence and has made some new friends. Staff are amazing, very approachable and helpful. My daughter is well supported.” “The residential staff understand my son very well, he has had a difficult year and residential staff have been amazing in how they have supported him.” “Staff and student interaction is excellent. Encouraging environment with plenty of opportunities for the student to grow and learn.” “QAC has given my son confidence, he’s made friends which he struggled with and he’s also doing a course that he enjoys, while giving him some independence.” “We like the commitment that the college has to all its students and the help and support that is given by all the staff.” A parent wrote this letter to QAC (names have been removed): "I am writing to you to tell you how deeply thankful we are to you and your team at QAC for giving us our son back. He has Aspergers Syndrome and we were finding it very difficult to cope with him and his condition. He was happy being alone and secluded from the world outside our home, we were worried about how he would develop when he left mainstream Secondary School and how his life would pan out. Then we were lucky enough to have him accepted by QAC and we have never looked back. He has been there for 9 months now and he is a different person. He has gone from strength to strength with the support and dedication of the residential staff and also the teaching staff. He has really come out of his shell tremendously since meeting his Key Worker - he has worked wonders with our son and now he is on his way to independence and he has made so many friends there too. Our son loves it at QAC and living in his house - because of that, we as his parents have been given our life back. For that we are eternally grateful to you and all your staff."

Location Routes Management

location routes management

Birmingham

We are a UK Film & TV Agency specialising in “on the move” filming. This ranges from a routes library of film-friendly driving routes, consultancy services, training and a talent agency service. For each route through our library, we offer 4K dash cam footage (front & rear footage in day and night views), a digital map and supporting documents for the locations team on the day. We are innovating the way in which we scout for “on the move” locations. We hope to also increase the training offered & level of knowledge in this area among film crew Oliver Laurenson-Gore – Location Manager & Scout set up Location Routes in early 2022 after his experience of working on PIRATES (BFI/BBC Films) back in 2019 & 2020. This roadtrip from North to Central London involving a car being the central aspect of the film. made him understand the challenges of “filming on the move”. He often found from his own experience that it was challenging to show Directors and other creatives involved suitable roads without recording the route. There was also a number of times in his career that he had to change the route last minute which has caused additional stress and wasted shooting time. Why offer this service and is it needed? Think of how many Film & TV shows that have any form of vehicles driving or stunt scenes on roads…it’s most shows! Roads are getting more difficult to find with more lane reduction programmes and cycle lanes in cities and towns across the UK. Location Managers are being asked to find more locations than ever before in tighter turnaround times. Location Routes is here to help