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Coaching workshop for managers who want to use their coaching capabilities to improve the business performance of their coachees.

Unlock the power of effective negotiation. Gain essential skills to navigate complex deals, build lasting partnerships, and achieve optimal outcomes. Course overview Duration: 1 day (6.5 hours) This course is designed for those who need to understand and be able to use essential negotiation skills to make them more effective in their role. Externally you maybe negotiating with suppliers, customers, regulatory authorities and other organisations. Internally you will be negotiating with stakeholders, colleagues, and team members which could be for resources, time, budget or facilities. Being able to negotiate agreements that are acceptable to all parties requires skill and is essential to maintain healthy, functional relationships. This will be a facilitated workshop designed to be flexible to achieve the desired outcome. We will achieve the objectives through a mixture of facilitated discussion, interactive exercises designed to give insight and facilitator input. During the day we will deal with the stages of a negotiation from preparation to closing. Individuals will get the opportunity to practice the skills needed to create win-win outcomes through a number of generic but realistic scenarios. Objectives By the end of the course you will be able to: State the principles of effective negotiation Prepare effectively for different types of negotiation Set negotiation objectives and identify what can be ‘traded’ Explain how assertiveness and influencing skills can affect outcomes Deploy appropriate strategies and tactics to achieve the best results Use different techniques to deal with difficult customers and difficult situations Content Influencing Seek first to understand, and then be understood The importance of understanding the other party’s position and how to do it The power of non-verbal communication Dealing with difficult customers and difficult situations whilst maintaining a positive relationship How to approach negotiations Identifying potential negotiations and preparing for potential outcomes Aiming for results which deliver win/win outcomes Developing a win/win mindset and behaviours Rights and responsibilities of negotiators Setting Negotiation Objectives Clarifying essential, desirable and ideal objectives Assessing the most favoured, realistic target and walk away positions The Negotiation Process The importance of preparation Creating an opening proposal Where to pitch the opening proposal Bargaining/Trading - Gaining Momentum Knowing your parameters – what can be traded? Choosing a strategy and tactics Dealing with questionable tactics and ploys Building rapport – the communication process Asking the right questions and active listening Being assertive, demanding your rights and ensuring you meet your responsibilities Closing Techniques Trial and actual closing techniques Signalling Summarising and documenting the agreement Follow up and implementation of the deal

🗓 Date: Wednesday 24th September ⏰ Time: 10:45am – 11:45am 📍 Location: Hatch 1, The Hat Factory, Luton 🎯 Level: Advanced Got a website but struggling to get visitors? This advanced workshop will help you understand how Search Engine Optimisation (SEO) works—and what you can do to boost your visibility on Google without paying for ads. Whether you're launching a new site or want to improve an existing one, this session gives you actionable insights into how search engines work and what they look for. What You’ll Learn: The key factors Google considers when ranking websites What to avoid: common SEO mistakes and outdated tactics Practical on-page SEO techniques to improve your content and structure How to find and use keywords that your audience is actually searching for Simple tools to help you track your progress and measure success Great for entrepreneurs and small business owners ready to start growing their online traffic the smart way.

Why Choose Complete Rhino 3D and V-Ray Training Program: Basic to Intermediate? Learn Rhino 3D and V-Ray for Rhino Basic to Intermediate Training Course. Suitable for beginners and experienced users alike, this program equips you with vital modeling and rendering skills. Opt for in-person or live online sessions. Click here for more info: Website Duration: 16 hours. Approach: 1-on-1 Sessions, Customized Content and Flexible Learning. Scheduling Flexibility: Tailor your sessions from Mon to Sat between 9 am and 7 pm. Course Title: Complete Rhino 3D and V-Ray Training Program: Basic to Intermediate - 16 Hours Session 1-2: Introduction to Rhino 3D Basics (2 hours) Understanding Rhino Interface: Navigating toolbars, command line, and properties panel. Basic Geometric Shapes: Creating lines, circles, and polygons with precision. Editing Tools: Mastering move, rotate, scale, and mirror commands. Session 3-4: Advanced Rhino 3D Modeling Techniques (2 hours) Curves and Surfaces: Delving into NURBS curves, creating complex surfaces, and blending techniques. Modeling Aids: Utilizing grids, snaps, and construction planes for accuracy. Organizing with Layers: Managing complex projects efficiently. Session 5-6: Introduction to V-Ray for Rhino (2 hours) V-Ray Interface: Understanding V-Ray toolbar and settings. Basic Lighting: Exploring different light types and their effects on scenes. Materials: Creating realistic materials, understanding diffuse, reflection, and transparency. Session 7-8: Intermediate V-Ray Concepts (2 hours) Advanced Lighting: Mastering HDRI lighting, creating natural outdoor lighting scenarios. Texture Mapping: Understanding UV mapping, applying textures seamlessly. Rendering Optimization: Reducing noise, optimizing settings for quicker, high-quality renders. Session 9-10: Rhino-V-Ray Integration (2 hours) Model Preparation: Optimizing Rhino models for V-Ray rendering. Advanced Material Manipulation: Creating complex materials, incorporating textures. Interactive Rendering: Real-time adjustments for immediate feedback. Session 11-12: Advanced Modeling Techniques in Rhino (2 hours) Advanced Surface Modeling: Creating organic shapes, advanced surfacing techniques. Precision Modeling: Advanced curve editing, filleting, and trimming. Working with 3D Text: Creating custom 3D text for design projects. Session 13-14: Scene Composition and Presentation (2 hours) Camera Settings: Understanding focal length, depth of field, and perspective. Scene Composition: Design principles, rule of thirds, focal points, and balance. Post-Processing: Enhancing renders in Photoshop, adding atmosphere and context. Session 15-16: Final Project and Portfolio Review (2 hours) Final Project Work: Participants apply learned skills to create a complex 3D scene. Instructor-led Critique: Feedback session for final projects. Portfolio Guidance: Tips for selecting the best works for a professional portfolio. By the end of this 16-hour course, participants will have a deep understanding of both Rhino 3D and V-Ray, allowing them to create intricate 3D models and produce high-quality, realistic renders for various applications. Upon completing the Rhino 3D and V-Ray Basic to Intermediate Training Course, participants can expect to achieve the following learning outcomes: Proficiency in Rhino 3D and V-Ray: Develop a comprehensive understanding of Rhino 3D and V-Ray interfaces, tools, and functionalities, enabling participants to navigate and utilize the software effectively. 3D Modeling Skills: Master the art of creating captivating 3D objects and shapes using Rhino 3D, including editing, transforming, and refining designs for diverse applications. Material Application: Acquire the ability to apply and customize materials and textures to enhance the visual appeal and realism of 3D models, elevating the quality of designs. Lighting Techniques: Gain expertise in utilizing V-Ray lighting tools, such as V-Ray lights and HDRI maps, to achieve striking lighting effects in rendered scenes. Rendering Excellence: Learn to optimize V-Ray render settings, control global illumination, and apply dynamic effects like depth of field and motion blur for high-quality and impressive renders. Advanced Modeling: Develop skills in advanced modeling techniques, including handling curves, surfaces, and solids, enabling participants to tackle complex design challenges. Lighting Mastery: Acquire the knowledge and expertise to create and adjust artificial lights, utilize the Sun and Sky system, and craft custom HDR images for realistic lighting setups. Seamless File Management: Understand various file formats for exporting and importing 3D models, facilitating efficient collaboration and preparation for 3D printing. Creative Problem-Solving: Enhance creative thinking and problem-solving abilities through hands-on practice and exploration of diverse design scenarios. Professional Presentation: Learn post-production techniques in Photoshop to enhance renders and create visually appealing design presentations for effective communication. Continuous Learning: Access valuable resources and tips to encourage continuous learning and professional growth in Rhino 3D and V-Ray. Skills You'll Gain: Master Rhino 3D basics: Curves, surfaces, modeling aids, and precision techniques. Explore intermediate V-Ray concepts: Advanced lighting, material manipulation, and texture mapping. Understand Rhino-V-Ray integration for seamless 3D modeling and rendering workflows. Optimize render settings for high-quality output and reduced rendering times. Career Opportunities: Upon completing this program, you'll be prepared for various roles in the design and visualization industry, such as: 3D Modeler: Create detailed 3D models for diverse industries, including architecture and product design. Architectural Visualizer: Produce realistic architectural visualizations for presentations and marketing materials. Product Designer: Develop visually appealing product prototypes and visualizations for marketing and manufacturing. Visualization Specialist: Work in design studios, advertising agencies, or game development companies, creating immersive visual content. Freelance Designer: Offer your skills on platforms like Upwork or Fiverr, providing 3D modeling and rendering services to clients worldwide. Solidify Rhino 3D Expertise: Master foundational modeling skills, including intricate geometries and surface manipulation, establishing a robust foundation for your 3D design journey. Unlock V-Ray for Rhino: Explore the potential of V-Ray for Rhino, learning to create mesmerizing visualizations and achieve lifelike rendering results that bring vitality to your designs. Enhance Visual Appeal: Grasp advanced lighting techniques, material application, and texture methods to elevate the visual allure of your 3D creations, making them more immersive and authentic. Explore Advanced Concepts: Delve into optimizing rendering settings, post-production tactics, and efficient workflows, advancing your design proficiency to higher levels. Hands-On Experience: Engage in practical exercises and real-world projects, applying your skills in practical contexts to enrich your portfolio and showcase your capabilities effectively. Certification of Achievement: Receive a valuable Certificate of Completion, confirming your expertise in Rhino 3D and V-Ray for Rhino, enhancing your professional credibility as a skilled designer. Flexible Learning Paths: In-Person or Live Online: Opt for in-person sessions, fostering collaborative learning, or choose live online classes for convenience and accessibility, tailoring your learning experience to your preferences. Personalized Guidance: Regardless of your chosen format, benefit from tailored instruction and guidance, ensuring optimal learning outcomes and continuous support throughout the course.

Develop true expertise with our DMI Specialist, Learn social strategy, research and content from industry Skills Experts. Get the latest platform knowledge and strategies including Tik-Tok, Twitch and WeChat. Course Overview Develop true expertise and learn every aspect of Social Media Marketing across 10 modules of interactive content such as Facebook, LinkedIn, Snapchat, YouTube and Instagram. Gain relevant and deep knowledge of social strategy, research and content from industry skills experts. Become a certified social media marketing specialist: Join over 200,000 members around the world, working for some of the world’s top companies using DMI to keep their careers and skills relevant. 81% of our members have been promoted upon completion of one of our courses and 53% have got a salary increase. Get certified with the DMI SPECIALIST digital marketing certification and become a professional digital marketer. Get world class, specialist knowledge and insight: Develop true expertise with our DMI Specialist, Learn social strategy, research and content from industry Skills Experts. Get the latest platform knowledge and strategies including Tik-Tok, Twitch and WeChat. With 10 modules focused on every aspect of social media marketing, DMI Specialist is the most comprehensive Social Media Course available anywhere. Program learning outcomes and content: What Will I Learn? Get the know-how, experience and the insights to be able to work and speak with authority in this face-paced industry. In short, you’ll be a skilled digital marketer, capable of building digital marketing strategies from scratch. We’ve added 8 new soft skill lessons to give you the most industry ready certification available, anywhere. Who is this for? The DMI Specialist Social is for individuals who are responsible for social media marketing campaigns. This includes: • Digital marketing generalists • Marketing Specialists • Marketing Managers • Content creators • Social media consultants • Individuals pursuing profession in social media marketing. • Anyone who wants a career change Course Content: Social Research: Just who are your audience? What do they do, think, feel, eat, love, hate and ‘like’? And what do they think about you? Knowledge is power. And both knowledge and power are fascinating. This module gives you the research techniques to know your audience, and cultural and industry trends. Every day the very people you want to reach throw up gigantic amounts of data. Without the right tools and thinking, it’s a critical mass of meaningless banality. With the right tools and thinking, you have insight deep into hearts and souls. Delve into these tools and put them to use, including the new Google Analytics 4 platform. Social Content: Facebook kittens. Twitter debates. Instagram filters. People can’t get enough content on social media – so better content means better opportunities. So, what does your audience want to see, like and share? With streamlined planning, clever strategy and targeted scheduling, putting the right content in front of the right people is no longer a shot in the dark! Now, you can create amazing content formats that capture the attention of audiences across all social platforms. You can strategize and plan using cutting-edge tools that make your channels stand out from all the others. This module covers the various content formats across platforms, the power and practice of scheduling content and how you can bring it all together with super strategies. Facebook, Instagram and Pinterest: Facebook, Instagram and Pinterest are powerhouses of the social media world. They provide you and your brand with the chance to interact with your customers across the globe at scale. But, each of them has unique features, analytics, and quirks. The module gives you a deep understanding of how these platforms work, how to make your brand stand out in these different spaces, and why you need a spread of messaging across each to succeed. • Build an active, engaged and captive community across each channel. • Create compelling and clever ads that target your audience at the right time. • Use analytics to understand what your audience is doing. Then tweak your content to resonate in all the right ways. • Master the key features of each channel to advertise, strategize and optimize. • Manage each platform so you get the best reach and results. • Reach billions of social loving people every day! Twitter: Twitter marches to its own drum in the social media world – less post and wait, more what’s happening right now. It’s a platform that allows your audience to see, report and comment on world events in almost real-time. It’s also a place where the audience is young, wealthy and educated. Twitter literally challenges you to be ‘more clever’, and this module shows you how. • What a successful Twitter account looks and acts like. • How to use Twitter Ads Manager to advertise effectively. • The right Twitter Ad format for your campaign. • Using Twitter Analytics to react and connect better. • How to create more Tweet-friendly content – snappy, shareable and short. • When to post for maximum impact and engagement. LinkedIn: This module will introduce you to the platform and show you how to use features such as Company pages and Showcase pages, to create a stellar presence for your company – and gain a deep understanding of what that means on LinkedIn. You will understand the unique advertising features and content formats on offer such as Text ads, Sponsored ads, Sponsored InMails, Display ads, and the aptly named Dynamic ads. See what best practice means on this platform, strategize like a CEO and measure the effectiveness of your campaigns. Linkedin can be a tricky platform to master as the tone is hard to crack. But do Linkedin well and your competitors will be scrambling to copy you! You’ve got this – because we do. YouTube & Social Video: YouTube because you have eyes to see. And a picture speaks a thousand words – and this being social, should inspire a few thousand too. Social video is one of the most awesome tools in your new bag of digital tricks. And video is no longer the preserve of guys with film study degrees. This superpower is now yours, and here we give you all the tech and thought basics to make it happen, including how to set up and manage a YouTube channel and create strategies that don’t treat creativity like a buzzword. Learn how video sits within the rest of your mix across platforms, build your online audience and use advertising and analytics for visual campaigns that mesmerise. • Set up and manage a dynamic YouTube channel. • Get creative with social video strategies that engage and convert. • Learn how video sits within the rest of your social media mix. • Build and develop your online audience in a way that benefits your brand. • Use advertising and analytics to deliver mesmerizing visual. Social Apps: If you’re looking to create a buzz online, then social apps are the place to be. Think fun, engaging, and ‘out of the box’ as that’s what these platforms are made for and audiences flock to them (particularly a young demographic). Discover how to use TikTok, Snapchat, WeChat, WhatsApp, and Twitch to tune into your audience effectively. Take a dive into features and understand how to manage content to make the most of everything you post. You’ll also understand how to advertise on the apps that suit your brand. Plus, take inspiration from the best by seeing what campaigns worked and why, so you can TikTok your way to social success. Social Commerce and Affiliate Marketing: With so many eyes on social media, it pays (literally) to know how to market and sell your products online. Social commerce happens when an astute marketer combines the best of social media with the best of e-commerce. You’ll explore the ins and outs of social commerce along with how to create a successful online shop. The latest tactics and tools will be covered so you can make social buying seamless from the first click to the last. You’ll also explore how to optimize paid commerce activity – including cart abandonment – to get the best results. Looking for a way to earn extra money while you grow? Use your social media to tap into affiliate marketing – a great way to earn commission by promoting another company’s products or brand you admire. When it comes to influencing, social media allows you to think BIG. Tap into the world of social influencers by connecting and collaborating with people that think like you. Or reach out to your influencer crush and shine a light on your brand by getting into their social feed. Social Customer Service: One of the best dynamics of social media is how it manages to be collective – the thoughts of billions – yet also personal (it’s about what I ‘like’). This leaves scope for important personal interaction – meaning social customer service is an opportunity for your brand to stand out. This module examines the customer experience. It looks at how to break your audience down into buyer personas so you know them better – and so serve them better. It shows you which platforms do service best and how. Need a social customer service strategy? – no problem. Want to understand how to manage social customer service effectively? – that’s easy. Not sure how to measure and analyze customer service performance? – well, you will now! This module focuses on your customer’s happiness so you can build a contented online community. An audience that feels connected to your brand, so they’ll tell everyone else how great it really is. Social Strategy: So, you have the skills, tools, followers, know-how, tech, smarts and big ideas. Now learn to tie it all together with cutting-edge social strategies practiced by the world’s leading brands. And work out how your social offering sits with – or carries – the rest of your marketing mix. Here we look at planning a dynamic social media strategy that works for you. We dive into setting objectives and social KPIs so you know what you want and can track how you’re getting there. Social media and content production budgets are also explored so you put your money in the places that work, rather than those that don’t. Turn your social media dream into a reality by crafting a social strategy that lets you and your brand sparkle. DURATION 8-10 Weeks WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate

Discover How to Transform LinkedIn into Your Ultimate Tool for Business Success! Agenda Introduction to LinkedIn's Potential Identifying Your Ideal Customer Profile (ICP) LinkedIn Statistics: Why You Should Be Using LinkedIn Optimising Your LinkedIn Profile Effective Networking Strategies 3 Step Posting Strategy Using LinkedIn Automation (Free system shared within the session) Demonstration of System In Action Key Takeaways Workshop Conclusion About this event Turn LinkedIn into Your Go-To Tool for Business Wins I've been in the business of attracting new customers and boosting sales for nearly 20 years. Through all the challenges, I've learned what really works to make businesses of all sizes thrive. Now, I'm here to share that goldmine of knowledge with you. Why This Masterclass? Things have changed in how we find new business, and we've got to change with them. We're living in a digital world, and it's time to update our methods or we'll be left behind. Success on LinkedIn comes from building true, meaningful connections. This masterclass is your chance to learn from what I've been through and use it to give your business a boost. Unlock Your Potential: What You'll Gain: 💪The Power of LinkedIn: See how LinkedIn can open new doors for your business. 👨‍💼Finding Your Perfect Customer: Learn how to spot and connect with the people who need what you offer. 💻 Why LinkedIn Matters: Real talk on why LinkedIn is essential for your business plan. 💥Making Your Profile Pop: Tips to make sure you catch the eye of potential clients. 👯Networking the Right Way: How to make genuine connections that pay off. 📬My 3-Step Plan for Posts: Learn how to write posts that people want to read and respond to. 🤖 Smart Use of Automation: Find out about free tools that make finding leads easier. 👩‍🏭 Key Lessons to Take Away: Practical advice you can start using right away. 🏁 Wrapping Up: We'll end with a clear plan to make your LinkedIn work harder for you Why Learn from Me? I do LinkedIn differently. Instead of pushing hard sales, I focus on real connections, sharing stories, and planning smart content. This masterclass isn't just about learning; it's about changing how you use LinkedIn. You'll go from just making contacts to really growing your business, all while staying true to yourself. Join the Journey: Redefine how you use LinkedIn to get leads in a way that's true to you. With me guiding you, learn how to turn LinkedIn into a key player for your business success. Spaces always fill up fast with only 5 seats per session! So make sure you reserve your spot and get ready to master LinkedIn and boost your business! Cant wait to meet you! Jodie 💜 Frequently asked questions What experience do you have? I'm a CPD certified business owner with nearly two decades of experience in creating effective strategies for businesses of all sizes, from solo entrepreneurs to SMEs and well-known brands. My expertise lies in generating new business opportunities and driving growth. Who is this masterclass for? This masterclass is designed for anyone looking to leverage LinkedIn to grow their business. Whether you're a beginner unsure where to start or you're already on LinkedIn but not seeing the results you want, this session will provide valuable insights and strategies for success. What will I learn in this masterclass? You'll learn how to optimise your LinkedIn profile, identify and engage your ideal customer, and use strategic content and storytelling to build genuine connections. We'll also cover effective networking strategies, a simple yet powerful posting strategy, AND how to use LinkedIn automation tools. How is this masterclass different from others? What sets this masterclass apart is the focus on authentic relationship-building over hard sales tactics. You'll gain insights from my 20 years of experience in generating business growth, packaged in practical, actionable strategies that respect the authenticity of your brand! What results can I expect from applying what I learn? By applying the strategies and insights from this masterclass, you can expect to see a noticeable improvement in your LinkedIn presence. This includes attracting more of your ideal clients, increasing engagement on your posts, and ultimately, generating more leads and sales opportunities!

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

Communication Skills 1 Day Training in Crewe

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning

Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One An Introduction to Negotiation Assessment of your current sales and negotiation strengths and improvement areas What is negotiation? Identifying objectives and all factors affecting negotiation The negotiation model - the four stages Module Two The Preparation Stage The significance of preparation and why we need to prepare What do you need to prepare? Preparing a set of objectives: yours and theirs Understanding constants and variables Researching the other party Creating a "win-win" situation Preparing yourself for possible set-backs and objections Module Three The Discussion Stage The importance of rapport building Opening the negotiation The power of effective questioning techniques Improving your listening skills Controlling emotions Spotting the signs - non-verbal communication and voice clues Module Four The Proposing Stage Stating your opening position Responding to offers How to deal effectively with adjournments Module Five The Bargaining and Closing Stage Making concessions - the techniques Adopting key bargaining skills Dealing with objections and underhand tactics Closing techniques Confirming the agreement Creating long term, lasting commitment Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.