If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list
Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list
Course Information Who should attend? This course is a refresher course for people who work in the care sector and have experience in moving and positioning and are required to have knowledge and understanding of how to move and position individuals safely, and in a way that promotes their independence, dignity and functional mobility. Also the importance of risk assessments and the potential hazards involved, along with the key legislation relevant to moving and handling. Course delivery Classroom Training (Face to face) This course is delivered in 1/2 day of classroom training led by a professional instructor to cover the all course elements. Manual Handling Safe use of Equipment Practical Assessment Effective Communication Assessing Risk Understanding Responsibilities Legislation Ergonomics Dignity Availability Private bookings available, contact us for more information Public course dates appear in our training calendar This is a CPD Accredited Course Pentagon Skills is a Skills for Care endorsed training provider
Why Learn Rhino 3d and V-ray for Rhino Basic to Intermediate Training Course? Course Link Learn Rhino 3D and V-Ray for Rhino Basic to Intermediate Training Course. Designed for beginners and experienced users, this course empowers you with essential modeling and rendering techniques. Choose between in-person or live online sessions. Duration: 16 hrs. Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking hours of your choice, available from Mon to Sat between 9 am and 7 pm. London Design Training Course Certified tutors for Rhino 3D and Vray Training - Online, On-Site, or In-Class one to one. Choose from a diverse range of Rhino courses conducted by expert trainers with extensive production experience. Rhino 3D and V-Ray Comprehensive Training Course Duration: 16 hours Course Overview: Learn Rhino 3D and V-Ray with our Basic to Intermediate Training Course. Perfect for beginners, this course equips you with the skills to navigate Rhino's interface, create captivating 3D models, apply textures, and utilize V-Ray for stunning renders. Course Outline: I. Introduction to Rhino 3D and V-Ray (1 hour) Get familiar with Rhino 3D and V-Ray interfaces and essential tools Master viewport navigation with expert controls Understand units and tolerance for precise designs Customize your workspace for seamless workflow II. Creating Basic 3D Objects (3 hours) Craft captivating 3D shapes and objects Edit objects and work with curves for refined designs Explore surfaces and solids for advanced modeling Utilize transformations and copying techniques for enhancements III. Materials and Textures (2 hours) Unleash the power of materials and textures on your designs Apply stunning materials to bring your creations to life Enhance your designs with custom materials for an aesthetic boost IV. Basic Lighting Techniques in V-Ray (2 hours) Discover the magic of lighting with V-Ray for impactful renders Utilize V-Ray lights and HDRI maps for striking lighting effects Adjust lighting settings for impeccable results V. Enhancing Renders with V-Ray Settings (3 hours) Optimize V-Ray render settings for the best output Adjust global illumination and reflection settings for desired looks Elevate renders with dynamic effects like depth of field and motion blur VI. Advanced Modeling Techniques (2 hours) Master advanced modeling tools for intricate shapes Refine curve and surface creation and editing skills Handle solids with Boolean operations and trimming techniques VII. Advanced Lighting Techniques in V-Ray (2 hours) Create and adjust artificial lights for perfect illumination Utilize V-Ray's Sun and Sky system for realism Craft custom HDR images for enhanced lighting VIII. Exporting and Importing (1 hour) Learn file formats for seamless sharing and collaboration Prepare models for 3D printing with best practices Integrate models from other software for a unified workflow IX. Conclusion and Next Steps (30 minutes) Recap course knowledge and highlights Access valuable tips and resources for continuous learning Engage in interactive Q&A for feedback and support Resources: Explore V-Ray with a free trial at: https://www.chaosgroup.com/vray/sketchup/free-trial Access material library at: https://www.vray-materials.de/ Discover textures at: https://textures.com/ Downloads: Download Rhino 7 for Windows for a full 90-day evaluation at: https://www.rhino3d.com Experience Rhino 7 for Mac Evaluation with a user-friendly interface and seamless performance for 90 days. Upon completing the Rhino 3D and V-Ray Basic to Intermediate Training Course, participants can expect to achieve the following learning outcomes: Proficiency in Rhino 3D and V-Ray: Develop a comprehensive understanding of Rhino 3D and V-Ray interfaces, tools, and functionalities, enabling participants to navigate and utilize the software effectively. 3D Modeling Skills: Master the art of creating captivating 3D objects and shapes using Rhino 3D, including editing, transforming, and refining designs for diverse applications. Material Application: Acquire the ability to apply and customize materials and textures to enhance the visual appeal and realism of 3D models, elevating the quality of designs. Lighting Techniques: Gain expertise in utilizing V-Ray lighting tools, such as V-Ray lights and HDRI maps, to achieve striking lighting effects in rendered scenes. Rendering Excellence: Learn to optimize V-Ray render settings, control global illumination, and apply dynamic effects like depth of field and motion blur for high-quality and impressive renders. Advanced Modeling: Develop skills in advanced modeling techniques, including handling curves, surfaces, and solids, enabling participants to tackle complex design challenges. Lighting Mastery: Acquire the knowledge and expertise to create and adjust artificial lights, utilize the Sun and Sky system, and craft custom HDR images for realistic lighting setups. Seamless File Management: Understand various file formats for exporting and importing 3D models, facilitating efficient collaboration and preparation for 3D printing. Creative Problem-Solving: Enhance creative thinking and problem-solving abilities through hands-on practice and exploration of diverse design scenarios. Professional Presentation: Learn post-production techniques in Photoshop to enhance renders and create visually appealing design presentations for effective communication. Continuous Learning: Access valuable resources and tips to encourage continuous learning and professional growth in Rhino 3D and V-Ray.
Vray for 3ds max face to face training customised and bespoke.
Book Your Place Now for This Unique Opportunity to Learn LIVE From the Founder Of Quantum Human Design™ Dr. Karen Curry Parker Introduction to Quantum Human Design™ by Dr. Karen Curry Parker nr Glastonbury. UK Join us for an exciting in-person event where you'll dive into the fascinating world of Quantum Human Design™ with renowned International Teacher and Author Dr. Karen Curry Parker. Discover how this revolutionary system can unlock your true potential and help you align with your unique life purpose. Date: Friday 5th April 2024 - 9 am til 12:30 pm Location: EarthSpirit Centre, Peak Lane, Compton Dundon, Somerton, UK 5 miles from Glastonbury Centre. In this engaging workshop, Karen will guide you through the fundamentals of Quantum Human Design™, providing valuable insights into your energy type, strategy, and authority. Learn how to navigate life's challenges and make decisions that align with your authentic self. You'll Learn About: ★ Quantum Creativity ★ Quantum Human Design™ beginnings ★ The 5 Quantum Energy Types ★ The 6 Quantum Lines of the Profiles ★ How Emotional Themes impact communication ★ Your Aura Type and how to activate the archetypal codes that can enhance your ability to stay in a state of coherence and expand your aura. ★ Strategy and Authority Spaces are limited, so secure your spot today! Warm drinks will be provided at the workshop. Free Parking Quantum Human Design will give you the words – the story – of Who You Truly Are. If you’re going to create an authentic life – a life that is yours – you’ve got to start with knowing Who You Are and what you need to do to start living the story you were born to live. Your personal Quantum Human Design™ Chart can reveal your strengths, weaknesses, and, perhaps most importantly, your potential. It helps you prepare for repetitive difficulties that you might encounter throughout your life and embrace the opportunity to grow as you understand your personal Human Design Strategy.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.
Overcome social awkwardness and social anxiety the fast, fun and easier way. DO YOU find yourself drying up or going blank when under pressure, or get tongue-tied when someone makes a smart remark? One of the reasons that you dry up or get tongue-tied – is because you are programmed to go into your head and try to think of something to say. Most of us have become left-brain dominant because of the way we’ve been educated and we don’t know how to activate our powerful and more creative right-brain. This is why the "I Don't Know what to Say" Improvisation Course is so effective at overcoming social difficulties. It gives you access to your spontaneous right-brain, and in fact, enables you to operate from both right and left-brain together. It is probably one of the fastest and most effective ways of building verbal confidence as well as liberating you on all sorts of levels.