2249 Courses

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

Rhino Basic to Intermediate Training Course

Employee Assistance Programme Training

Why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) This workshop is designed for those who deal on a regular basis with fellow employees, suppliers or customers from different cultural backgrounds. The workshop will focus on understanding why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships. The one day session will use professional actors in the afternoon so that you can practice real-life situations involving intercultural challenges. Objectives  By the end of the course you will be able to: Understand what makes us different from people from other cultures Appreciate why we form impressions of other cultures Use strategies to communicate effectively with those from different cultural backgrounds Build trust with those we work with from a different cultural background Content Intercultural Challenges What challenges do you face with dealing with people from different cultures? Why do these challenges exist? Understanding Culture What is culture? Trompenaars’ Model of Culture – what determines our understanding of different cultures Cultural theories Hall and Hall:Three Systems of TimeThe Importance of Context – Data vs Dialogue Hofstede – 6 Cultural Dimensions Trompenaars – 7 Cultural Dimensions Chart your intercultural business relationships against these dimensions Strategies and Intercultural Management Trompenaar’s 3 step approach – Recognise, Respect, Reconcile How to foster and maintain trust Effective intercultural communication strategies Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

EA/PA Excellence Workshop Live from London on the 25th of April 2024. Featuring Keynote speaker Reggie Love, former Special Assistant to 44th President of the USA, Barrack Obama. Panel featuring Sophie Chapman, assistant to Steven Bartlett entrepreneur, author, host of the diary of a CEO and youngest ever dragon on BBC's Dragon's Den, Victoria Wratten, CEO of the Executive & Personal Assistants Association. The workshop contains, panel talk, keynote talk and facilitation over key topics from Kate Wood over the course of the day.

Medicine Journey: Women's Ceremony There is something powerful that happens when women gather together to heal. We live in a world that constantly asks us to speed up, toughen up, and disconnect from ourselves and from each other. This ceremony is a chance to slow down and come back to who you were before a lifetime of conditioning. Through a guided inner journey with the medicine, you’ll reconnect with your body’s wisdom, your own rhythm, and the deeper truth that’s been there all along. What Makes This Different: Harness the Power of the Feminine: By journeying as part of a small group, you’ll discover how connection and mutual support amplify the transformative potential of your journey. This ceremony is designed for women, by a woman. The space holds what we’re often not given room for in daily life: emotional truth, embodied wisdom, and the depth that comes from being fully met. Empower Yourself: By becoming your own healer. We will give you the tools, insights, and confidence to navigate your healing path long after the ceremony itself. Be Part of a Framework for Growth: You’ll connect with other women from the community and find support that extends beyond the ceremony, offering support, accountability, and resources to keep you grounded, inspired and moving forward. What’s Included: Pre-Ceremony Guidance You’ll receive a clear, practical guide to help you prepare physically, emotionally, and mentally. From setting your intention to creating the right environment around you, we'll help you arrive feeling ready. Personalised Dose Consultation Before the ceremony, Melissa will speak with you to determine the right dose for your body and where you are in your journey. The Ceremony This is a quiet, powerful space where you can focus on your intention and go inwards. Melissa will guide the day with care and clarity, creating the conditions for you to meet yourself fully. Integration Support After the ceremony, you’ll receive a written guide to help you process and apply what’s come through. You’ll also be invited to an online integration call to reflect, share, and take your next steps with intention. Booking Details: Total cost: £300 (balance payable two weeks before the ceremony). £30 non-refundable deposit to reserve your spot. Upcoming Ceremony Dates: Sunday 18th May, 12–6pm (max group 5 - 2 spots left) Group Call Dates:* Integration - Tuesday 27th May, 7-8.30pm *Please note, if you are unable to make the call, you can still join, and will still have access to the same resources. Spaces are intentionally limited to keep the group intimate. If you’re ready, you can book your spot today.

Detailing day for the experienced hyper-enthusiast. Our 201 Enthusiast detailing day was created for the hyper enthusiast who wants to correct and enhance their own vehicle, rather than just care for it. If you've attended our 101 Enthusiast, you're all covered skills-wise for the prior knowledge element, but for all others to benefit from this event you will need a solid knowledge of preparation work and wash procedure, as this is mostly focused on what comes after - namely paint correction. This is an intensive one-day group course, and there is time allotted at the end of the session to inspect your own vehicles if you need advice on particular issues. Our 201 Enthusiast detailing day was created for the hyper-enthusiast who wants to correct and enhance their own vehicle, rather than just care for it. If you've attended our 101 Enthusiast, you're all covered skills-wise for the prior knowledge element, but for all others to benefit from this event you will need a solid knowledge of preparation work and wash procedure, as this is mostly focused on what comes after - namely paint correction. During the day we will be covering: Compound types and chemistry. Paint types and how to approach them. Pre-work decon wash, including clay and clay pads, decon pros/cons. Masking and surface protection tips. Lighting and inspection technique. Machine work, including Dual Action and Forced Rotation polishers, to correct and enhance the paint surface. Deeper defect removal, scratch hand sanding. Coatings, including ceramic and polymer, and their application. The day concludes with a Q&A session with a walk around your vehicles to advise on any issues. This is quite an intense enthusiast detailing day, as we are trying to fit so much in, so we will be running from 9.30 am until 16:00 with a break for lunch. You will have hands-on experience all day and will be working your way through all steps of a full correction, it will then be up to you to build on the knowledge you have gained by practising on your own vehicle, with ongoing support if needed. The course is run from our fully equipped studio in the heart of Gloucestershire, with easy access to the M4/M5, and under an hour and a half to the M25. Course Length 1 Day (0930-1600) Group Size One-to-One, Up to 6 people Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Refreshments or Lunch Refreshments included Experience / Qualification 101 Competent, Open to all

Strategic/Structural Therapy changes the structure of the relationship and the dynamics between partners to solve problems. This therapy focuses on modifying interactions to create a healthier and more functional relationship.   Key areas: relationship structure, interaction modification, problem-solving, healthy dynamics, functional relationships 3 x 1 hour sessions