Family Support Worker Online Training Latest Updates (March 2024) Learn new skills and expand your professional knowledge with our Family Support Worker: Family Support Worker course, which you can complete from the comfort of your own home at your own speed. The Family Support Worker Course has been skillfully created for you to complete through distance e-learning and achieve a professional certificate without ever leaving your house! The Family Support Worker: Family Support Worker course will teach you the legislation that underlies many of family support workers' responsibilities and the interpersonal skills required to make a difference in this field. By the end of this Family Support Worker course, you will master the skill set needed to assist all types of families in overcoming their problems. Being a Family Support Worker, you will provide practical assistance as well as emotional support to families. Typically, as a family support worker will work for local governments' social services. A family support worker's primary responsibility is to provide hands-on support to service users, reducing problems and risks. Also, a family support worker assisting in ensuring that children can remain with their families. Learning Objectives After completing the Level 5 Diploma in Family Support Worker course, the learner will be able to: Understand the fundamentals of a family support worker. Understand the theoretical basis for family support. Know legislation, policy, and guidance. Help parents, children and young people with mental health problems. Know the use of Alcohol and Other Drugs. Understand comprehensive family assessment. Solve family issues. Help children and families dealing with divorce and separation. Understand the building blocks of healthy family relationships. Explain the fundamentals of safeguarding. Main Course: Family Support Worker Gift Courses Course 01: Adult Support Worker Course 02: Mental Health Support Worker Course 03: Safeguarding Vulnerable Adults Course 04: Level 6 Diploma in Health and Social Care Management [ Note: Free PDF certificate as soon as completing the Family Support Worker: Family Support Worker course] Family Support Worker Training Industry Experts Designed this Family Support Worker course into 11 detailed modules. Course Curriculum of Level 5 Diploma in Family Support Worker Module 1: A Quick Overview of Family Support Work Module 2: A Theoretical Basis for Family Support Module 3: Understanding the Legislation, Policy and Guidance Module 4: Parents and Mental Health Module 5: Identifying Alcohol and Other Drug Use Module 6: Comprehensive Family Assessment Module 7: Solving Family Issues Module 8: Helping Children and Families Deal With Divorce and Separation Module 9: Safeguarding - Assessing Need and Providing Help: Part-1 Module 10: Safeguarding - Assessing Need and Providing Help: Part-2 Module 11: The Building Blocks of Healthy Family Relationships Course Curriculum of Adults Support Worker Module 01: Introduction to Adults Support Worker Module 02: Introduction to Psychology of Older Age - Part I Module 03: Psychology of Older Age - Part II Module 04: Impact of Mental Health in the Old Age Module 05: Dealing with Life Module 06: Enhancing Health And Wellbeing Course Curriculum of Mental Health Support Worker Module 01: An Overview of Mental Health Module 02: Mental Health Support Worker Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treating Mental Illness with Medication and Therapy Module 11: Laws Related to Mental Health Module 12: Mental Health System Module 13: The Participation of the Service User Course Curriculum of Safeguarding Vulnerable Adults Training Module 1: Basic Knowledge of Safeguarding Vulnerable Adults Module 2: Vulnerability Module 3: Abuse of Vulnerable Adult Module 4: Responding To Concerns in Adult Safeguarding Module 5: Whistleblowing on Safeguarding Adult Module 6: Reporting & Procedure After Reporting and more... Assessment Method of Family Support Worker Course After completing each module of the Family Support Worker Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Family Support Worker Course After completing the MCQ/Assignment assessment for this Family Support Worker Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Family Support Worker Training This Level 5 Diploma in Family Support Worker course is ideal for anyone who wants to work as a family support worker. This Level 5 Diploma in Family Support Worker course is also suitable for anyone who is already working in this field and wants to expand their knowledge about this subject. Requirements Family Support Worker Training Students who intend to enrol in this Family Support Worker: Family Support Worker course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Family Support Worker Training By completing the Level 5 Diploma in Family Support Worker, you will be equipped to pursue a variety of rewarding career paths, including: Family Support Worker Social Services Assistant Community Outreach Coordinator Child and Youth Worker Parent Educator Certificates Certificate of completion Digital certificate - Included
The only way for you to succeed is to learn how to improve your self and this course will be able to help you with that. In this course, you will learn more about the importance of improving your self-esteem to boost personal development. Mastering the Self Esteem and Assertiveness Training- Level 2 lets you explore your own abilities that you can utilize for your personal success. This course will surely help you become more motivated and confident in facing the real world challenges. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Self Esteem and Assertiveness Training- Level 2 has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Self Esteem and Assertiveness Training- Level 2 is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £15,000. The sky really is the limit. Course Curriculum Development of Self Esteem INTRODUCTION 01:00:00 LOW SELF-ESTEEM? Why It Occurs? 01:00:00 YOUR LACK OF SELF-ESTEEM 01:00:00 SELF ESTEEM - GETTING TO THE Root OF THE ISSUE 01:00:00 SELF-ESTEEM AND THE INNER VOICE 01:00:00 YOU GET WHAT YOU PROJECT 01:00:00 SELF-ESTEEM BUILDING EXERCISES 01:00:00 WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM 01:00:00 CONCLUSION 00:30:00 Being Assertive Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Self Esteem and Assertiveness Skills Course- Activities 00:00:00 Development of the Self Self Development through Visualization and Affirmation 01:00:00 Hints in Affirmation and Visualization 01:00:00 Development for Affirmation and Visualization 00:45:00 How to Build Critical Thinking Skills 01:00:00 Visualizing Problems with Affirmations 00:30:00 Development Evaluation in Affirmation and Visualization 00:30:00 Practice Development through Visualization and Affirmation 01:00:00 Self-Development Procedures through Visualization 01:00:00 Development thru Visualization of Problems in Affirmation 01:00:00 Process of Affirmation through Development Visualization 01:00:00 Sense of Development thru Affirmation and Visualization 01:00:00 Natural Development thru Affirmation and Visualization 01:00:00 Visualization through Development Affirmation 01:00:00 Choices in Development thru Affirmation and Visualization 01:00:00 Development thru Argument Affirmation and Visualization 01:00:00 Visualization in Development of Affirmation 01:00:00 Revolutionary Development thru Visualization and Affirmation 00:30:00 Focus for Development thru Visualization and Affirmation 01:00:00 Visualization Music thru Affirmation Development 01:30:00 Energy Development thru Visualization and Affirmation 01:00:00 Relax with Development thru Affirmative Visualization 01:00:00 New Age Development in Affirmative Visualization 01:00:00 Conclusion 00:15:00 Recommended Reading Recommended Reading : Level 2 Certificate in Self Esteem & Self Development 00:00:00 Mock Exam Mock Exam - Level 2 Certificate in Self Esteem & Self Development 00:30:00 Final Exam Final Exam - Level 2 Certificate in Self Esteem & Self Development 00:30:00
Dealing with Angry or Rude Customers Course Description Copyright Ross Maynard 2021 Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful. Key Learning Points On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers. Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points Pre-Course Requirements There are no pre-course requirements Additional Resources Copy of customer behaviour policy Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel
At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control
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Medical Receptionist: Medical Receptionist Course Online Learn all the skills required to work as a Medical Secretary through our Receptionist: Medical Receptionist Course. The medical profession is a challenging field, requiring discretion, patience, sensitivity, and an unwavering eye for detail. This Receptionist: Medical Receptionist Course will teach you all the essential skills you require to act as a link between patient and doctor. This Receptionist: Medical Receptionist Course will provide you a thorough understanding of the roles and responsibilities of a medical secretary. Through this Receptionist: Medical Receptionist Course, you will also learn various medical secretary skills, including an effective — Filing system, Medical transcription, Medical writing, Maintaining medical records, An appointment system, and more. Furthermore, this Receptionist: Medical Receptionist Course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Courses are included in this Medical Receptionist: Medical Receptionist Course Course 01: Medical Receptionist - Course Course 02: Dealing With Difficult People [ Note: Free PDF certificate as soon as completing the Medical Receptionist: Medical Receptionist Course] Medical Receptionist: Medical Receptionist Course Online This Diploma in Medical Secretary & Receptionist course consists of 13 modules. Assessment Method of Receptionist: Medical Receptionist Course After completing Receptionist: Medical Receptionist Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Receptionist: Receptionist Course After completing the Receptionist: Medical Receptionist Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Receptionist: Medical Receptionist Course Online This Receptionist: Receptionist Course is suitable for Health Care Professionals who work and want to work in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Receptionist: Medical Receptionist Course Online To enrol in this Receptionist: Medical Receptionist Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Receptionist: Medical Receptionist Course. Be energetic and self-motivated to complete our Receptionist: Medical Receptionist Course. Basic computer Skill is required to complete our Receptionist: Medical Receptionist Course. If you want to enrol in our Receptionist: Medical Receptionist Course, you must be at least 15 years old. Career path Receptionist: Medical Receptionist Course Online After completing this Receptionist: Medical Receptionist Course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including — Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator
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Airport Management: Airport Management Course Online Airport Management: Airport Management Course are critical components of any airport, as they are responsible for the upkeep of terminals, runways, and other buildings, as well as ensuring that everything within the airport is in good working order. The role of an airport manager is extensive, and airport managers are in high demand. This Airport Management: Airport Management Course will teach you everything you need to know to become a successful airport manager. You will learn about the most recent international and national aviation laws and regulations as part of this Airport Management: Airport Management Course. The Airport Management: Airport Management Course will teach you how to meet the unique and dynamic requirements of today's global airport management: airport management environment. This Airport Management: Airport Management Course covers a variety of topics such as airline management, planning and development, route planning, marketing, and safety management. You can add this Airport Management: Airport Management Course in your resume this will increase your weight. Main Course: Airport Management Course Free courses included with Airport Management: Airport Management Course Course 01: Level 5 Personal Development Course 02: Anger Management Course 03: Negotiation Skills Course 04: Communication Skills Course 05: Networking Skills Course 06: Dealing with Difficult People Course 07: Level 2 Award in Babysitting Course 08: Level 5 Photography Course 09: Asbestos Awareness [ Note: Free PDF certificate as soon as completing the Airport Management: Airport Management Course] Airport Management: Airport Management Course Online This Airport Management: Airport Management Course consists of 20 modules. Assessment Method of Airport Management: Airport Management Course After completing Airport Management: Airport Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Airport Management: Airport Management Course After completing the Airport Management: Airport Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Airport Management: Airport Management Course Online This Airport Management: Airport Management Course is appropriate for those newbies who are passionate about building their career in airport management: airport management. Requirements Airport Management: Airport Management Course Online To enrol in this Airport Management: Airport Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Airport Management: Airport Management Course. Be energetic and self-motivated to complete our Airport Management: Airport Management Course. Basic computer Skill is required to complete our Airport Management: Airport Management Course. If you want to enrol in our Airport Management: Airport Management Course, you must be at least 15 years old. Career path Airport Management: Airport Management Course Online After completing this Airport Management: Airport Management Course, you may be able to pursue a career.
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