Name: Business Writing 1 Day Workshop in Livingston
Price: 595 GBP
Availability: InStock

Edinburgh

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Course Overview:</span></h1><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Topics:</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualities of an Effective Leader</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leader or Manager?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">That Vision Thing</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Your Team Goals</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Motivation</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Motivates?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Being Consistently Different</strong>&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dealing With Difficult Team Members</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Using a simple method of coaching, including action plans.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Three Key Skills of Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at the skills required to be an effective coach.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Instant Results Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Coaching in a hurry!</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can Do Coaching Practice</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Putting the learning into practice</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Feature:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">By the end of this training you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Once after the training you receive course completion certificate from Mangates</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who can Attend?</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Anybody who is interested in learning Effective Skills to Lead a Team.</span></p>

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Lunch and Beverages are included in a classroom session
Course Delivery: Classroom | Virtual Live
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Mangates

Communication

Coaching Skills

Communication Skills 1 Day Training in Edinburgh









































The sale ends 10 days before the event starts.

Early Bird Fee

The sale ends 5 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

10 Soft Skills You Need 1 Day Training in Edinburgh

Building Better Careers with Soft Skills: 1-Day Workshop in Edinburgh

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Learning Objectives:
Inside This Training, You'll Learn
Completely remove your stage fear and become a dynamic speaker
Raise your confidence up to a level you never thought to be possible!
Deeper insights into group dynamics
Presentation design, skills & styles
Tools to get your audience to say yes to you
Advanced new behavior patterns required for public speaking
Control time for effective training
Secrets of mind control techniques
Develop your personal winning style
Agenda:
Module One: Identifying Your Audience
Performing a Needs Analysis
Creating an Audience Profile
Identifying Key Questions and Concerns
Module Two: Creating a Basic Outline
Outlining the Situation
Identifying the Task That Had to Be Performed
Listing the Actions You Took
Revealing the Results
Module Three: Organizing the Program
Making Organization Easy
Organizational Methods
Classifying and Categorizing
Module Four: Fleshing It Out
Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations
Module Five: Putting It All Together
 Writing Your Presentation
Adding a Plan B
Reviewing, Editing, and Rewriting
Module Six: Being Prepared
Checking Out the Venue
Gathering Materials
A 24 Hour Checklist
Module Seven: Overcoming Nervousness
A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques
Appearing Confident in Front of the Crowd (Even If You Donâ€™t Feel That Way)
Module Eight: Delivering Your Speech (I)
Starting Off on the Right Foot
Using Visual Aids
Checking the Volume of Your Voice
Module Nine: Delivering Your Speech (II)
Adjusting on the Fly
Gauging Whether Breaks Are Required
Wrapping Up and Winding Down
Module Ten: Questions and Answers
Ground Rules
Answering Questions That Sound Like an Attack
Dealing with Complex Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Public Speaking Skills

Public Speaking 1 Day Training in Edinburgh

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Edinburgh

Boost Customer Satisfaction: Join us 1 Day Training in Edinburgh

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Edinburgh

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Learning Objectives:

By the end of this course you will be able to: 

Identify, relate to, and put into practice the four characteristics of highly effective managers.
Plan, prioritize and delegate effectively.
Understand how to manage performance in such a way as to get the very best from your people.
Use a range of strategies for managing and developing a highly motivated and effective team.
Recognise the need for change in today’s business reality and be able to manage change.
Engaging and understanding others using a range of techniques.

Agenda:

Module One: Grooming a New Manager
Set Specific Goals
Authority (What They Can and Can"t Do)
Create a Shared Vision
The More they Learn, the More Responsibility They Get
Case Study
Module One: Review Questions

Module Two: Measuring Performance
Staying Within Their Budget
Setting Measurable Objectives
Skip Level Feedback
Collaborate on Criteria to be Evaluated
Case Study
Module Two: Review Questions

Module Three: Motivating Managers
Provide the Needed Resources
Bonuses and Incentives
Give Credit for Good Work
Keep Them Challenged
Case Study
Module Three: Review Questions

Module Four: Signs of Poor Management
Missed Deadlines
Team Turnover
Losing Customers
Little or No Growth
Case Study
Module Four: Review Questions

Module Five: Trust Your Team of Managers
Do Not Micromanage
Promote Open and Honest Communication
Reward Initiative
Trust, But Verify
Case Study
Module Five: Review Questions

Module Six: When an Employee Complains about their Manager
Keep the Information Confidential
Gather Information from Both Sides
Coach or Delegate the Solution
Follow-up with the Manager or Employee
Case Study
Module Six: Review Questions

Module Seven: Coaching and Mentoring (I)
Writing Performance Reviews
Provide Clear and Timely Feedback
Praise in Public, Criticize in Private
Make Sure Your Door is Always Open
Case Study
Module Seven: Review Questions

Module Eight: Coaching and Mentoring (II)
Offer Advice, Not the Solution
Create a Supportive Environment
Building Ownership
360 Degree Feedback
Case Study
Module Eight: Review Questions

Module Nine: When Do You Step In?
Unsafe or Dangerous Events
Legal Ramifications
Severe Financial Costs
Repeated Failures after Coaching Has Occurred
Case Study
Module Nine: Review Questions

Module Ten: Remember These Basic Qualities
Express Confidence in Their Abilities
Practice What you Preach
Have an Open Door
Their Success is Your Success
Case Study
Module Ten: Review Questions

Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Target Audience:

Anybody who is interested in learning Manager Management Skills

Manager Management 1 Day Training in Edinburgh

Manager Management 1 Day Training Edinburgh

Dunfermline

Manager Management 1 Day Training in Dunfermline

Manager Management 1 Day Training Dunfermline

Livingston

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Contents:

In a survey carried out amongst experienced, middle and senior executives, designed to determine the things that they feared most, public speaking came out as number one. Death was eighth on the list! So, most of us would rather die than stand up and present!
This session will provide you with the ideas and techniques to help them feel more confident about presenting, and will help you to become an effective presenter.

Course Topics:

Problems and fears with Presentations – Looking at the past problems delegates have felt and seen with presentations. What their fears are and their likes and dislikes of presenting.

Qualities of an Effective Presenter – Identifying what makes a presenter good and analysing the skills required.

Planning a Presentation – Key considerations when planning a presentation and planning around the audience.

Structuring Your Presentation – Considering the attention span of an audience and structuring the session around this. Using the ‘Communicating to Convince’ model to structure the presentation.

Opening Attention Grabbers – How to start a session with a bang.

Using Visual Aids – The do’s and don’ts regarding visual aids and making them effective.

Presentation Models and Tools – Identifying alternatives to PowerPoint.

Presentation style – Considering their style, including; mannerisms, gestures, eye contact, voice and nerves.

Presentation Practice – A chance to test their presenting skills and provide feedback in a safe environment.

Course Feature:

At the end of this presentation skills training course you will be able to:

Plan a presentation keeping the audience in mind
Develop clear objectives for their presentation
Use ‘attention grabbers’ to enhance their opening
Develop effective visual aids
Use several different methods and tools for presenting
Use positive presentation style behaviours
Practice their skills of presenting

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Anybody who is interested in learning Presentation Skills.

Presentation Skills 1 Day Workshop in Livingston

Manager Management 1 Day Training in Livingston

Manager Management 1 Day Training Livingston

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Writing is a key method of communication for most people, and it"s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important in the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

The Business Writing workshop will give you a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing.

Learning Objectives:

After completing this course, delegates will be able to: 

Write business documents to a professional standard and conforming to acceptable formats
Present information in an organised, structured way so as to achieve a specific objective
Use a business-like style and vocabulary, while displaying sensitivity to different levels of reader expertise
Express ideas with confidence and clarity, supporting persuasive and logical arguments

Agenda:

Module One: Working with Words
Spelling
Grammar
Creating a Cheat Sheet

Module Two: Constructing Sentences
Parts of a Sentence
Punctuation
Types of Sentences

Module Three: Creating Paragraphs
The Basic Parts
Organization Methods

Module Four: Writing Meeting Agendas
The Basic Structure
Choosing a Format
Writing the Agenda

Module Five: Writing Emails
Addressing Your Message
Grammar and Acronyms

Module Six: Writing Business Letters
The Basic Structure
Choosing a Format
Writing the Letter

Module Seven: Writing Proposals
The Basic Structure
Choosing a Format
Writing the Proposal

Module Eight: Writing Reports
The Basic Structure
Choosing a Format
Writing the Report

Module Nine: Other Types of Documents
Requests for Proposals
Projections
Executive Summaries
Business Cases

Module Ten: Proofreading and Finishing
A Proofreading Primer
How Peer Review Can Help
Printing and Publishing

Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Certification:

Once after the training you receive course completion certificate from Mangates.

Target Audience:

Anybody who is interested in learning Business Writing Skills.

Business Writing 1 Day Workshop in Livingston

<p data-key="1" fr-original-style=" color: rgb(0, 0, 0);" id="isPasted" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="2" fr-original-style="" style="box-sizing: border-box;">An interactive, engaging and supportive workshop is for parents and carers of children with additional needs. Supporting a child with disabilities can feel like a whole other world. It is a unique kind of parenting rollercoaster which take us to higher highs and lower lows.</span></p><p data-key="3" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="4" fr-original-style="" style="box-sizing: border-box;">This 2-part work shop is based on lived experience and uses evidence and research to navigate the complexities of parenting a child with additional needs.&nbsp;</span></p><p data-key="5" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="6" fr-original-style="" style="box-sizing: border-box;">It covers topics including:</span></p><ul data-key="7" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><ul data-key="8" fr-original-style="" style="box-sizing: border-box;"><li data-key="9" fr-original-style="" style="box-sizing: border-box;"><span data-key="10" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="10:0" fr-original-style="" style="box-sizing: border-box;"><em data-slate-leaf="true" fr-original-style="" style="box-sizing: border-box;">holding complex emotions</em></span></span></li><li data-key="11" fr-original-style="" style="box-sizing: border-box;"><span data-key="12" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="12:0" fr-original-style="" style="box-sizing: border-box;"><em data-slate-leaf="true" fr-original-style="" style="box-sizing: border-box;">living in our own story</em></span></span></li><li data-key="13" fr-original-style="" style="box-sizing: border-box;"><span data-key="14" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="14:0" fr-original-style="" style="box-sizing: border-box;"><em data-slate-leaf="true" fr-original-style="" style="box-sizing: border-box;">dealing with difficult anniversaries</em></span></span></li><li data-key="15" fr-original-style="" style="box-sizing: border-box;"><span data-key="16" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="16:0" fr-original-style="" style="box-sizing: border-box;"><em data-slate-leaf="true" fr-original-style="" style="box-sizing: border-box;">changing relationships</em></span></span></li><li data-key="17" fr-original-style="" style="box-sizing: border-box;"><span data-key="18" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="18:0" fr-original-style="" style="box-sizing: border-box;"><em data-slate-leaf="true" fr-original-style="" style="box-sizing: border-box;">navigating the web of professional input</em></span></span></li><li data-key="19" fr-original-style="" style="box-sizing: border-box;"><span data-key="20" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="20:0" fr-original-style="" style="box-sizing: border-box;"><em data-slate-leaf="true" fr-original-style="" style="box-sizing: border-box;">communicating with practitioners</em></span></span></li><li data-key="21" fr-original-style="" style="box-sizing: border-box;"><span data-key="22" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="22:0" fr-original-style="" style="box-sizing: border-box;"><em data-slate-leaf="true" fr-original-style="" style="box-sizing: border-box;">being an empowered parent</em></span></span></li></ul></ul><p data-key="23" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="24" fr-original-style="" style="box-sizing: border-box;">The workshop will occur at the same time in two consecutive weeks.</span></p><p data-key="25" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="26" fr-original-style="" style="box-sizing: border-box;">Grab a cup of tea or glass of wine it will be great to meet in a safe environment with other parents taking a similar route through life. Normally this workshop costs &pound;20, but please click whichever ticket price option you are most comfortable with, no questions asked.</span></p><p data-key="27" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="28" fr-original-style="" style="box-sizing: border-box;">If you would like to book this event for your team/organisation, please contact us on admin@bornattherighttime.com for a quote for a bespoke package.</span></p><p data-key="29" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="30" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="30:0" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Future workshops</strong></span></span></p><p data-key="31" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="32" fr-original-style="" style="box-sizing: border-box;">***MORE INFORMATION COMING SOON****</span></p><p data-key="33" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="34" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="34:0" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Led by Rachel Wright</strong></span></span></p><p data-key="35" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="36" fr-original-style="" style="box-sizing: border-box;">Rachel Wright is a qualified nurse and unqualified mum of 3, parenting a son with complex disabilities and life-limiting epilepsy. Author (The Skies I&rsquo;m Under), award winning blogger, speaker, trainer and founder of Born at the Right Time.&nbsp;</span></p><p data-key="37" fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="38" fr-original-style="" style="box-sizing: border-box;">She&rsquo;s passionate about effective communication, co-production, community and embracing life&rsquo;s challenges. An expert through lived experience, Rachel works towards bridging the gap between families of children with complex conditions and the practitioners who support them.&nbsp;</span></p><p data-key="39" data-slate-fragment="%7B%22object%22%3A%22document%22%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22An%20interactive%2C%20engaging%20and%20supportive%20workshop%20is%20for%20parents%20and%20carers%20of%20children%20with%20additional%20needs.%20Supporting%20a%20child%20with%20disabilities%20can%20feel%20like%20a%20whole%20other%20world.%20It%20is%20a%20unique%20kind%20of%20parenting%20rollercoaster%20which%20take%20us%20to%20higher%20highs%20and%20lower%20lows.%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22This%202-part%20work%20shop%20is%20based%20on%20lived%20experience%20and%20uses%20evidence%20and%20research%20to%20navigate%20the%20complexities%20of%20parenting%20a%20child%20with%20additional%20needs.%20%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22It%20%20covers%20topics%20including%3A%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22bulleted-list%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22block%22%2C%22type%22%3A%22bulleted-list%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22block%22%2C%22type%22%3A%22list-item%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22holding%20complex%20emotions%22%2C%22marks%22%3A%5B%7B%22object%22%3A%22mark%22%2C%22type%22%3A%22italic%22%2C%22data%22%3A%7B%7D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22list-item%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22living%20in%20our%20own%20story%22%2C%22marks%22%3A%5B%7B%22object%22%3A%22mark%22%2C%22type%22%3A%22italic%22%2C%22data%22%3A%7B%7D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22list-item%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22dealing%20with%20difficult%20anniversaries%22%2C%22marks%22%3A%5B%7B%22object%22%3A%22mark%22%2C%22type%22%3A%22italic%22%2C%22data%22%3A%7B%7D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22list-item%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22changing%20relationships%22%2C%22marks%22%3A%5B%7B%22object%22%3A%22mark%22%2C%22type%22%3A%22italic%22%2C%22data%22%3A%7B%7D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22list-item%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22navigating%20the%20web%20of%20professional%20input%22%2C%22marks%22%3A%5B%7B%22object%22%3A%22mark%22%2C%22type%22%3A%22italic%22%2C%22data%22%3A%7B%7D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22list-item%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22communicating%20with%20practitioners%22%2C%22marks%22%3A%5B%7B%22object%22%3A%22mark%22%2C%22type%22%3A%22italic%22%2C%22data%22%3A%7B%7D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22list-item%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22being%20an%20empowered%20parent%22%2C%22marks%22%3A%5B%7B%22object%22%3A%22mark%22%2C%22type%22%3A%22italic%22%2C%22data%22%3A%7B%7D%7D%5D%7D%5D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22object%22%3A%22leaf%22%2C%22text%22%3A%22The%20workshop%20will%20occur%20at%20the%20same%20time%20in%20two%20consecutive%20weeks%20and%20%20takes%20place%207.00pm-9.00pm%20on%2015th%20March%20and%2022nd%20March%202022.%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%2C%7B%22object%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22data%22%3A%7B%22className%22%3Anull%7D%2C%22nodes%22%3A%5B%7B%22object%22%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fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;"><span data-key="40" fr-original-style="" style="box-sizing: border-box;">To balance out her infatuation for salt &lsquo;n vinegar crisps and hummus, Rachel regularly puts on trainers and goes for a run. Her middle son is writing a book titled, &lsquo;My mum&rsquo;s epic fails&rsquo;. It is likely to have more than one volume.</span></p>

An interactive, engaging and supportive workshop is for parents and carers of children with additional needs. Supporting a child with disabilities can feel like a whole other world. It is a unique kind of parenting rollercoaster which take us to higher highs and lower lows.

This 2-part work shop is based on lived experience and uses evidence and research to navigate the complexities of parenting a child with additional needs. 

It covers topics including:

holding complex emotions
living in our own story
dealing with difficult anniversaries
changing relationships
navigating the web of professional input
communicating with practitioners
being an empowered parent

The workshop will occur at the same time in two consecutive weeks.
Grab a cup of tea or glass of wine it will be great to meet in a safe environment with other parents taking a similar route through life. Normally this workshop costs £20, but please click whichever ticket price option you are most comfortable with, no questions asked.
If you would like to book this event for your team/organisation, please contact us on admin@bornattherighttime.com for a quote for a bespoke package.

Led by Rachel Wright
Rachel Wright is a qualified nurse and unqualified mum of 3, parenting a son with complex disabilities and life-limiting epilepsy. Author (The Skies I’m Under), award winning blogger, speaker, trainer and founder of Born at the Right Time. 
She’s passionate about effective communication, co-production, community and embracing life’s challenges. An expert through lived experience, Rachel works towards bridging the gap between families of children with complex conditions and the practitioners who support them. 
To balance out her infatuation for salt ‘n vinegar crisps and hummus, Rachel regularly puts on trainers and goes for a run. Her middle son is writing a book titled, ‘My mum’s epic fails’. It is likely to have more than one volume.

Born at the Right Time

2-part workshop for parents hosted by Rachel Wright, Founder of Born at the Right Time and author of 'The Skies I'm Under'.

Parenting a Child with Complex Needs Workshop 

£20 - General Admission 

£15 ticket

£10 ticket

£5 ticket

Free ticket

<p>Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example.</p><h3>Learning Objectives</h3><p>Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example.
Learning Objectives
Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Chart Learning Solutions

Difficult Situations: Dealing with Difficult Customers

General Admission

<div><h2> About Course</h2><div><h6>Master the art of Retail business with this comprehensive online course on Retail Management and Merchandising</h6>  <p><strong>Retail Management Online course</strong> will teach you the basics to start a potential career or business in the promising field of the Retail Industry.</p> Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. Over the last couple of decades, total retail sales numbers in the United States have grown considerably, from just under 3 trillion U.S. dollars in 2000 to almost 6.6 trillion U.S. dollars in 2021. So it is definitely promising to start a business or career in the Retail industry. This Retail management online course will help individuals who are looking to start their career in the Retail management profession, or thinking about starting a business in this industry,
 
This beginner's level course will be your stepping stone into the industry, and with a high level of professionalism, experience, and skills that it will enable, you have the potential to be en route to becoming a successful professional in the Retail industry. The retail Management online course is strategically divided into 9 modules to cover the key professional elements related to the Retail industry. It is designed in a way that not it will help the job seekers in this field but also the individuals with some experience who want to start a business. The course will help you learn from scratch and reach a higher level of professionalism. As you may know, organisational skills are important because good organisational skills establish trust and professionalism in the workplace. So, if you are looking to join the various Retail Management and organisational skills, then this Retail Management is your most desired course.</div></div> <div><h3> What Will You Learn?</h3><ul><li> <span></span> <span>Develop skills required for successful Retail Management and Merchandising</span></li><li> <span></span> <span>Enhance communication skills for relationship selling and networking in retail management.</span></li><li> <span></span> <span>Learn effective strategies for dealing with difficult customers and suppliers.</span></li><li> <span></span> <span>Gain knowledge about stock management, including warehouse activities, aims of warehousing, material handling, and packaging.</span></li></ul></div><div><h3> Course Content</h3><div><div><h4> Introduction to Retail Management</h4></div><div><h4> Productivity Techniques for Maximum Selling</h4></div><div><h4> Communication Skills for Relationship Selling</h4></div><div><h4> The Selling Process, Theories and Sales Promotions</h4></div><div><h4> The Importance of Consumer Behavior</h4></div><div><h4> Dealing with difficult customers</h4></div><div><h4> Dealing with Suppliers</h4></div><div><h4> Dealing with the management of stock</h4></div><div><h4> Retail Merchandising</h4></div><div><h4> Concluding Remarks</h4></div></div></div>A course by  Xpert Learning  RequirementsLearners with no prior Retail Management knowledge can enroll in this Retail Management course. Audience  Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability.  Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions.  Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry.<h3> Audience</h3><ul><li> <span></span> <span>Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability.</span></li><li> <span></span> <span>Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions.</span></li><li> <span></span> <span>Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry.</span></li></ul>

 About Course
Master the art of Retail business with this comprehensive online course on Retail Management and Merchandising
Retail Management Online course will teach you the basics to start a potential career or business in the promising field of the Retail Industry.
Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. Over the last couple of decades, total retail sales numbers in the United States have grown considerably, from just under 3 trillion U.S. dollars in 2000 to almost 6.6 trillion U.S. dollars in 2021. So it is definitely promising to start a business or career in the Retail industry. This Retail management online course will help individuals who are looking to start their career in the Retail management profession, or thinking about starting a business in this industry, This beginner's level course will be your stepping stone into the industry, and with a high level of professionalism, experience, and skills that it will enable, you have the potential to be en route to becoming a successful professional in the Retail industry. The retail Management online course is strategically divided into 9 modules to cover the key professional elements related to the Retail industry. It is designed in a way that not it will help the job seekers in this field but also the individuals with some experience who want to start a business. The course will help you learn from scratch and reach a higher level of professionalism. As you may know, organisational skills are important because good organisational skills establish trust and professionalism in the workplace. So, if you are looking to join the various Retail Management and organisational skills, then this Retail Management is your most desired course.
 What Will You Learn?
Develop skills required for successful Retail Management and Merchandising
Enhance communication skills for relationship selling and networking in retail management.
Learn effective strategies for dealing with difficult customers and suppliers.
Gain knowledge about stock management, including warehouse activities, aims of warehousing, material handling, and packaging.
 Course Content
Introduction to Retail Management Productivity Techniques for Maximum Selling Communication Skills for Relationship Selling The Selling Process, Theories and Sales Promotions The Importance of Consumer Behavior Dealing with difficult customers Dealing with Suppliers Dealing with the management of stock Retail Merchandising Concluding Remarks
A course by Xpert Learning RequirementsLearners with no prior Retail Management knowledge can enroll in this Retail Management course. Audience Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability. Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions. Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry.
 Audience
Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability.
Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions.
Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry.

Xpert Learning

Retail Management

Online Course Marketing

Online Course Creation

Merchandising

Marketing Management

Sales Management

Retail Management and Merchandising

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			<p>Engaging in art licensing is a perfect opportunity to improve your passive earnings. The Art Licensing: Sell Your First Piece of Artwork Online course is packed with actionable tips that will help you create your first online sale of artwork and improve your revenue if you're already selling.
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				<div>
					<div>
																					</div>
				</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Learn to articulate the distinctions between basic and complicated PTSD (C-PTSD) and describe the unique problems involved with C-PTSD evaluation, recovery preparation, rehabilitation and care.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Understand C-PTSD neurobiology and how repeated sensitivity to dangerous conditions.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the applicability of Porges' Polyvagal Principle to C-PTSD therapy; especially the significance of establishing and using safe connections of commitment to improve recovery.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn abreactions/flashbacks; severe 'depression-like' shutdown and avoidance; dissociation;</span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn about relational difficulties and challenges; chronic emotional and somatic dysregulation; chronic pain; and psychotic symptoms. </span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
				<div>
			<div>
					<div>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
																					</div>
				</div>
				</div>
				<div>
				<div>
			<h2>Requirements</h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Learners will need regular access to a computer with an internet connection.</span>
									</li>
								<li>
											<span>
													</span>
										<span>High speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.</span>
									</li>
								<li>
											<span>
													</span>
										<span>This course is available to all learners, of all academic backgrounds.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<h2>Why should I take this course?</h2>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>A premium quality video course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>15 hours of content</span>
									</li>
								<li>
											<span>
													</span>
										<span>Course completion certificate</span>
									</li>
								<li>
											<span>
													</span>
										<span>Renowned accredited qualification</span>
									</li>
								<li>
											<span>
													</span>
										<span>Unlimited access to resources.</span>
									</li>
								<li>
											<span>
													</span>
										<span>24/7 support</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<h2>Requirements</h2>
				</div>
				<div>
				<div>
					<div><p>This discussion of trauma Treatment, supporting materials on the nature and impact of life and health throughout the lifespan.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Outstanding Customer Service Skills for Managers</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>WHY Customer Service Is CRITICAL To Your Business!</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Good Isn't Good Enough!</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>We Are ALL in the 'Helping Field'</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Providing 'Concierge' Level Of Service</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>The 5 Tenets Of TQM00</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How To Boost Customer Satisfaction</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How To Avoid The 10 Deadly Sins Of Customer Service!00</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>More Money $$$ - Through Customer Retention</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How Much Is A Customer Worth? $$$</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Do You Understand Your Customer?</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Dealing With Difficult Customers</td><td><span>🕐 00:19:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>'LEAP' Into Customer Service!</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Exceptional Phone Service</td><td><span>🕐 00:17:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>WHY Customers Buy From YOU! $$$</td><td><span>🕐 00:17:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td><td><span>🕐 00:17:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Description
Engaging in art licensing is a perfect opportunity to improve your passive earnings. The Art Licensing: Sell Your First Piece of Artwork Online course is packed with actionable tips that will help you create your first online sale of artwork and improve your revenue if you're already selling.

Learning outcome
Learn to articulate the distinctions between basic and complicated PTSD (C-PTSD) and describe the unique problems involved with C-PTSD evaluation, recovery preparation, rehabilitation and care.
Understand C-PTSD neurobiology and how repeated sensitivity to dangerous conditions.
You will learn the applicability of Porges' Polyvagal Principle to C-PTSD therapy; especially the significance of establishing and using safe connections of commitment to improve recovery.
You will learn abreactions/flashbacks; severe 'depression-like' shutdown and avoidance; dissociation;
Learn about relational difficulties and challenges; chronic emotional and somatic dysregulation; chronic pain; and psychotic symptoms.
Requirements
Learners will need regular access to a computer with an internet connection.
High speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.
This course is available to all learners, of all academic backgrounds.
Why should I take this course?
A premium quality video course.
15 hours of content
Course completion certificate
Renowned accredited qualification
Unlimited access to resources.
24/7 support
Requirements
This discussion of trauma Treatment, supporting materials on the nature and impact of life and health throughout the lifespan.
Course Curriculum
Outstanding Customer Service Skills for Managers			
▶	WHY Customer Service Is CRITICAL To Your Business!	🕐 00:05:00
▶	Good Isn't Good Enough!	🕐 00:03:00
▶	We Are ALL in the 'Helping Field'	🕐 00:10:00
▶	Providing 'Concierge' Level Of Service	🕐 00:06:00
▶	The 5 Tenets Of TQM00	🕐 00:03:00
▶	How To Boost Customer Satisfaction	🕐 00:08:00
▶	How To Avoid The 10 Deadly Sins Of Customer Service!00	🕐 00:15:00
▶	More Money $$$ - Through Customer Retention	🕐 00:05:00
▶	How Much Is A Customer Worth? $$$	🕐 00:08:00
▶	Do You Understand Your Customer?	🕐 00:07:00
▶	Dealing With Difficult Customers	🕐 00:19:00
▶	'LEAP' Into Customer Service!	🕐 00:18:00
▶	Exceptional Phone Service	🕐 00:17:00
▶	WHY Customers Buy From YOU! $$$	🕐 00:17:00
▶	BONUS LECTURE!!! FINAL TIPS!!!	🕐 00:07:00
▶	BONUS LECTURE!!! FINAL TIPS!!!	🕐 00:17:00

Skill Up

Customer Service

Professional Selling Skills (PSS)

Professional Skills

Counselling Skills

Dealing With Difficult Customers

Description Engaging in art licensing is a perfect opportunity to improve your passive earnings. The Art Licensing: Sell Your First

Outstanding Customer Service Skills for Managers

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p><span>In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company. </span></p>
<p><span>What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course.</span></p>
<h3><strong>What You'll Learn</strong></h3>
<ul>
<li><span>STOP Losing Money Due to Poor or Average Customer Service! $$$</span></li>
<li><span>Make MORE Money from Each Customer! $$$</span></li>
<li><span>SAVE a Fortune in Advertising Dollars! $$$</span></li>
<li><span>Get MORE Referrals! $$$</span></li>
<li><span>Solve Problems FAST!</span></li>
<li><span>Retain Existing Customers!</span></li>
<li><span>Learn How to Create an Outstanding Customer Service Experience</span></li>
<li><span>Learn the 5 Tenets of TQM</span></li>
<li><span>Avoid the 10 Deadly Sins of Customer Service!</span></li>
<li><span>How to Handle Difficult Customers like a PRO!</span></li>
<li><span>... and MUCH More!!!</span></li>
</ul>
<h3><strong>Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide'</strong></h3>
<ul>
<li><span>Access from all types of devices with internet access and optimum screen size</span></li>
<li><span>2.5 hours of video lessons</span></li>
<li><span>1 full-length</span></li>
<li><span>1 resource to download</span></li>
<li><span>A CPD-accredited certificate of completion</span></li>
<li><span>Opportunity to download PDF certification promptly after successful completion of the course.</span></li>
<li><span>Learning the ways of minimizing loss due to average or poor customer service</span></li>
<li><span>Understanding how to handle difficult customers</span></li>
<li><span>Learning to create an excellent customer service experience</span></li>
<li><span>Avoiding the mistakes and errors in customer service</span></li>
<li><span>Gaining knowledge of handling customers for retention</span></li>
</ul>
<h3><strong>Who Is This Course For?</strong></h3>
<p><span>The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course.</span></p>
<h3><strong>Requirements</strong></h3>
<div>
<ul>
<li>Basic / Simple Computer Skills</li>
<li>Basic English</li>
</ul>
</div>
<h3><strong>Career Path</strong></h3>
<p><span>With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company.</span></p><table>				<tbody><tr>
					<td colspan="4">Outstanding Customer Service - The Ultimate Guide!</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHY Customer Service Is CRITICAL To Your Business!</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Isn't Good Enough!</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>We Are ALL in the 'Helping Field'</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing 'Concierge' Level Of Service</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The 5 Tenets Of TQM</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How To Boost Customer Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How To Avoid The 10 Deadly Sins Of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>More Money $$$ - Through Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Much Is A Customer Worth? $$$</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Do You Understand Your Customer?</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>'LEAP' Into Customer Service!</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Exceptional Phone Service</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHY Customers Buy From YOU! $$$</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
				</tbody></table>

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company. 
What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course.
What You'll Learn
STOP Losing Money Due to Poor or Average Customer Service! $$$
Make MORE Money from Each Customer! $$$
SAVE a Fortune in Advertising Dollars! $$$
Get MORE Referrals! $$$
Solve Problems FAST!
Retain Existing Customers!
Learn How to Create an Outstanding Customer Service Experience
Learn the 5 Tenets of TQM
Avoid the 10 Deadly Sins of Customer Service!
How to Handle Difficult Customers like a PRO!
... and MUCH More!!!
Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide'
Access from all types of devices with internet access and optimum screen size
2.5 hours of video lessons
1 full-length
1 resource to download
A CPD-accredited certificate of completion
Opportunity to download PDF certification promptly after successful completion of the course.
Learning the ways of minimizing loss due to average or poor customer service
Understanding how to handle difficult customers
Learning to create an excellent customer service experience
Avoiding the mistakes and errors in customer service
Gaining knowledge of handling customers for retention
Who Is This Course For?
The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course.
Requirements
Basic / Simple Computer Skills
Basic English
Career Path
With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company.
Outstanding Customer Service - The Ultimate Guide!			
	WHY Customer Service Is CRITICAL To Your Business!	FREE	00:05:00
	Good Isn't Good Enough!	FREE	00:03:00
	We Are ALL in the 'Helping Field'		00:10:00
	Providing 'Concierge' Level Of Service		00:06:00
	The 5 Tenets Of TQM		00:03:00
	How To Boost Customer Satisfaction		00:08:00
	How To Avoid The 10 Deadly Sins Of Customer Service!		00:15:00
	More Money $$$ - Through Customer Retention		00:05:00
	How Much Is A Customer Worth? $$$		00:08:00
	Do You Understand Your Customer?		00:07:00
	Dealing With Difficult Customers		00:19:00
	'LEAP' Into Customer Service!		00:18:00
	Exceptional Phone Service		00:17:00
	WHY Customers Buy From YOU! $$$		00:17:00
	BONUS LECTURE!!! FINAL TIPS!!!		00:07:00
	BONUS LECTURE!!! FINAL TIPS!!!		00:17:00

iStudy UK

Customer Experience

Customer Care

Customer Success (CS)

Outstanding Customer Service - The Ultimate Guide!

<div>
	<h3><b>Description:</b></h3>
<p><span>Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers..</span></p>
<h3><strong>Assessment:</strong></h3>
<ul>
<li>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</li>
<li>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Certificate in Handling a Difficult Customer </b>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic background.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Certificate in Handling a Difficult Customer</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</p>
		</div><table width="100%">				<tbody><tr>
					<td><i></i></td>
					<td>Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Right Attitude Starts with You</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress Management (Internal Stressors)</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress Management (External Stressors)</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Transactional Analysis</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why are Some Customers Difficult</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with the Customer Over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with the Customer In Person</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sensitivity in Dealing with Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Scenarios of Dealing with a Difficult Customer</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Following up With a Customer Once You Have Addressed Their Issue</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Certificate in Handling a Difficult Customer</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Certificate in Handling a Difficult Customer</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Description:
Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers..
Assessment:
At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Requirements
Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
	Getting Started		00:05:00
	The Right Attitude Starts with You		00:25:00
	Stress Management (Internal Stressors)		00:35:00
	Stress Management (External Stressors)		00:25:00
	Transactional Analysis		00:25:00
	Why are Some Customers Difficult		00:25:00
	Dealing with the Customer Over the Phone		00:35:00
	Dealing with the Customer In Person		00:25:00
	Sensitivity in Dealing with Customers		00:30:00
	Scenarios of Dealing with a Difficult Customer		00:15:00
	Following up With a Customer Once You Have Addressed Their Issue		00:12:00
	Wrapping Up		00:07:00
Mock Exam			
	Mock Exam- Certificate in Handling a Difficult Customer		00:20:00
Final Exam			
	Final Exam- Certificate in Handling a Difficult Customer		00:20:00
Order Your Certificate and Transcript			
	Order Your Certificates and Transcripts		00:00:00

John Academy

Certificate in Further Education & Training (Cert Ed)

Certificate of Completion of Training (CCT)

Certificate of Completion (CCL)

IT Certifications

Certificate in Advanced English (CAE)

Certificate in Handling a Difficult Customer

<p><strong>Are you someone who wants to be a retail entrepreneur?</strong></p><p><strong>Or do you want to know more about this exciting industry?</strong></p><p>If the answer to any of these questions is a yes, then you've landed in the right place.</p><p>Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. This bundle course is suitable for all people working in Operations, Sales, VM, HR, Logistics etc, who want to enter the retail industry.</p><p>Our <strong>Retail Management</strong> course is ideal for newcomers and existing <strong>Retail</strong> workers alike. With no prior knowledge or experience, this course explores the most important concepts at the heart of successful <strong>retail management.</strong> Learn how to take your communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Enrol today!</p><p><strong>This Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> </strong><strong>Course 01: </strong>Retail Management - Level 5</li><li><strong> </strong><strong>Course 02: </strong>Logistic Management</li><li><strong> </strong><strong>Course 03: </strong>Retail Strategy</li><li><strong> </strong><strong>Course 04: </strong>Basic Product Management</li><li><strong> </strong><strong>Course 05: </strong>Purchasing &amp; Procurement Course - Level 3</li><li><strong> </strong><strong>Course 06: </strong>Level 3 Tax Accounting</li><li><strong> </strong><strong>Course 07: </strong>Introduction to VAT</li><li><strong> </strong><strong>Course 08: </strong>Commercial Law 2021</li><li><strong> </strong><strong>Course 09: </strong>Operations Management</li><li><strong> </strong><strong>Course 10: </strong>Strategic Planning and Analysis for Marketing</li><li><strong> </strong><strong>Course 11: </strong>Sales Negotiation Training</li><li><strong> </strong><strong>Course 12: </strong>Basic Business Finance</li><li><strong> </strong><strong>Course 13: </strong>Diploma in QuickBooks Bookkeeping</li><li><strong> </strong><strong>Course 14: </strong>Customer Service</li></ul><p>Enrol now in the exclusive bundle to advance your career, and use the premium study materials from Apex Learning.</p><p><strong>Learning Outcome of this Bundle from Apex Learning</strong></p><ul><li>Understand the fundamentals of Retail Management.</li><li>Learn the importance of smart selling in a <strong>retail</strong> environment</li><li>How to pre-empt and satisfy customers' expectations</li><li>Techniques for dealing with difficult customers and situations</li><li>Ability to become a more effective personal seller</li><li>The importance of communication skills</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Talented <strong>Retail</strong> managers and leaders are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of <strong>Retail Management</strong> include the following:</p><ul><li>Sales Manager</li><li>Store Manager</li><li>Warehouse Manager</li><li>Retail Management Trainee</li><li>Retail Team Leader</li><li>Service Supervisor</li><li>Team Leader</li></ul><p>These jobs pay between <strong>£32,000 and 125,000 annually.</strong></p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course <strong>(Retail Management - Level 5)</strong> absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>(Retail Management - Level 5</strong><strong>)</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Are you someone who wants to be a retail entrepreneur?
Or do you want to know more about this exciting industry?
If the answer to any of these questions is a yes, then you've landed in the right place.
Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. This bundle course is suitable for all people working in Operations, Sales, VM, HR, Logistics etc, who want to enter the retail industry.
Our Retail Management course is ideal for newcomers and existing Retail workers alike. With no prior knowledge or experience, this course explores the most important concepts at the heart of successful retail management. Learn how to take your communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Enrol today!
This Bundle Consists of the following Premium courses: 
Course 01: Retail Management - Level 5
Course 02: Logistic Management
Course 03: Retail Strategy
Course 04: Basic Product Management
Course 05: Purchasing & Procurement Course - Level 3
Course 06: Level 3 Tax Accounting
Course 07: Introduction to VAT
Course 08: Commercial Law 2021
Course 09: Operations Management
Course 10: Strategic Planning and Analysis for Marketing
Course 11: Sales Negotiation Training
Course 12: Basic Business Finance
Course 13: Diploma in QuickBooks Bookkeeping
Course 14: Customer Service
Enrol now in the exclusive bundle to advance your career, and use the premium study materials from Apex Learning.
Learning Outcome of this Bundle from Apex Learning
Understand the fundamentals of Retail Management.
Learn the importance of smart selling in a retail environment
How to pre-empt and satisfy customers' expectations
Techniques for dealing with difficult customers and situations
Ability to become a more effective personal seller
The importance of communication skills
 CPD 
140 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone from any background can enrol in this bundle.
 Requirements 
Our bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.
 Career path 
Talented Retail managers and leaders are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of Retail Management include the following:
Sales Manager
Store Manager
Warehouse Manager
Retail Management Trainee
Retail Team Leader
Service Supervisor
Team Leader
These jobs pay between £32,000 and 125,000 annually.
 Certificates 
Certificate of completion
 Digital certificate - Included 
You will get the PDF Certificate for the title course (Retail Management - Level 5) absolutely Free!
Certificate of completion
 Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Retail Management - Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Retail Management Courses

<p>Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills.</p><p>The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service.</p><p>Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand.</p><p><strong>Why would you choose the Customer Service course from Compliance Central:</strong></p><ul><li>Lifetime access to Customer Service course materials</li><li>Full tutor support is available from Monday to Friday with the Customer Service course</li><li>Learn Customer Service skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of Customer Service course</li><li>Accessible, informative Customer Service learning modules designed by experts</li><li>Get 24/7 help or advice from our email and live chat teams with the Customer Service</li><li>Study Customer Service in your own time through your computer, tablet or mobile device.</li><li>A 100% learning satisfaction guarantee with your Customer Service Course</li></ul><p><strong> Customer Service </strong></p><p><strong>Curriculum Breakdown of the Customer Service Course</strong></p><ul><li>WHY Customer Service Is CRITICAL To Your Business!</li><li>Good Isn't Good Enough!</li><li>We Are ALL in the 'Helping Field'</li><li>Providing 'Concierge' Level Of Service</li><li>The 5 Tenets Of TQM</li><li>How To Boost Customer Satisfaction</li><li>How To Avoid The 10 Deadly Sins Of Customer Service!</li><li>More Money $$$ - Through Customer Retention</li><li>How Much Is A Customer Worth? $$$</li><li>Do You Understand Your Customer?</li><li>Dealing With Difficult Customers</li><li>'LEAP' Into Customer Service!</li><li>Exceptional Phone Service</li><li>WHY Customers Buy From YOU! $$$<strong><br /></strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Customer Service course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Service.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills.
The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service.
Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand.
Why would you choose the Customer Service course from Compliance Central:
Lifetime access to Customer Service course materials
Full tutor support is available from Monday to Friday with the Customer Service course
Learn Customer Service skills at your own pace from the comfort of your home
Gain a complete understanding of Customer Service course
Accessible, informative Customer Service learning modules designed by experts
Get 24/7 help or advice from our email and live chat teams with the Customer Service
Study Customer Service in your own time through your computer, tablet or mobile device.
A 100% learning satisfaction guarantee with your Customer Service Course
 Customer Service 
Curriculum Breakdown of the Customer Service Course
WHY Customer Service Is CRITICAL To Your Business!
Good Isn't Good Enough!
We Are ALL in the 'Helping Field'
Providing 'Concierge' Level Of Service
The 5 Tenets Of TQM
How To Boost Customer Satisfaction
How To Avoid The 10 Deadly Sins Of Customer Service!
More Money $$$ - Through Customer Retention
How Much Is A Customer Worth? $$$
Do You Understand Your Customer?
Dealing With Difficult Customers
'LEAP' Into Customer Service!
Exceptional Phone Service
WHY Customers Buy From YOU! $$$
 CPD 
10 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work.
 Requirements 
To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection.
 Career path 
The Customer Service course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Service.
 Certificates 
CPD Accredited PDF Certificate
 Digital certificate - Included 
CPD Accredited PDF Certificate
CPD Accredited Hard Copy Certificate
 Hard copy certificate - £10.79 
CPD Accredited Hard Copy Certificate
Delivery Charge:
Inside the UK: Free
Outside of the UK: £9.99 each

Compliance Central

Service Design Courses (SDC)

Professional Skills Course (PSC)

Certified in Data Protection (CDP)

Continuous Professional Development (CPD)

Level 3 Diploma in Customer Service

Level 2 Diploma in Customer Service

<p><strong></strong><strong> Boost Your Career By Enrolling In This Customer Service Bundle To Overcome Your Challenges!</strong><strong></strong></p><p><strong> 7 </strong><strong>in 1 Customer Service Bundle! </strong><strong></strong></p><p>Improve your knowledge and enhance your skills to succeed with this Customer Service bundle. This Customer Service bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow.</p><p><strong>This Customer Service Bundle Contains 7 </strong><strong>of Our Premium Courses for One Discounted Price:</strong></p><ul><li><strong> Course 01: </strong>Customer Service Training</li><li><strong> Course 02: </strong>Know Your Customer (KYC)</li><li><strong> Course 03: </strong>Customer Relationship Management</li><li><strong> Course 04: </strong>Customer Services Coordinator</li><li><strong> Course 05: </strong>Understanding Excellence In Customer Service For Hospitality</li><li><strong> Course 06: </strong>Business Etiquette and Professional Behavior</li><li><strong> Course 07: </strong>Developing Interpersonal Skills Course</li></ul><p>All the courses under this Customer Service bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Customer Service bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want.</p><p>With this comprehensive Customer Service bundle, you can achieve your dreams and train for your ideal career. This Customer Service bundle covers essential aspects in order to progress in your chosen career.</p><p><strong>Why Prefer Us?</strong></p><ul><li>All-in-one package of <strong>7 </strong>premium courses bundle</li><li>Earn a certificate accredited by</li><li><strong>Get a free student ID </strong>card<strong>! </strong>(£10 postal charge will be applicable for international delivery)</li><li>Globally Accepted Standard Lesson Planning</li><li>Free Assessments</li><li>24/7 Tutor Support.</li></ul> <p>Start your learning journey straightaway!</p><p><strong> Course 01: Customer Service Training</strong></p><ul><li>WHY Customer Service Is CRITICAL To Your Business!</li><li>Good Isn't Good Enough!</li><li>We Are ALL in the 'Helping Field'</li><li>Providing a 'Concierge' Level Of Service</li><li>The 5 Tenets Of TQM</li><li>How To Boost Customer Satisfaction</li><li>How To Avoid The 10 Deadly Sins!</li><li>More Money $$$ - Through Customer Retention</li><li>How Much Is A Customer Worth? $$$</li><li>Do You Understand Your Customer?</li><li>Dealing With Difficult Customers</li><li>'LEAP' Into CS!</li><li>Exceptional Phone Service</li><li>WHY Customers Buy From YOU! $$$</li><li>BONUS LECTURE!!! FINAL TIPS!!!</li></ul><p><strong>Assessment Process</strong></p><p>Once you have completed all the courses in this bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        75 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle is suitable for everyone.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPDQS Accredited Certificate </h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div> <ul><li>Upon passing the Bundle, you need to order to receive a <strong>Hard Copy certificate</strong> for each of the courses inside this bundle as proof.</li></ul><ul><li>If you are an <strong>international student,</strong> then you have to pay an additional <strong>10 GBP</strong> as an international delivery charge.</li></ul> </div>

                        </div>

 Boost Your Career By Enrolling In This Customer Service Bundle To Overcome Your Challenges!
 7 in 1 Customer Service Bundle! 
Improve your knowledge and enhance your skills to succeed with this Customer Service bundle. This Customer Service bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow.
This Customer Service Bundle Contains 7 of Our Premium Courses for One Discounted Price:
Course 01: Customer Service Training
Course 02: Know Your Customer (KYC)
Course 03: Customer Relationship Management
Course 04: Customer Services Coordinator
Course 05: Understanding Excellence In Customer Service For Hospitality
Course 06: Business Etiquette and Professional Behavior
Course 07: Developing Interpersonal Skills Course
All the courses under this Customer Service bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Customer Service bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want.
With this comprehensive Customer Service bundle, you can achieve your dreams and train for your ideal career. This Customer Service bundle covers essential aspects in order to progress in your chosen career.
Why Prefer Us?
All-in-one package of 7 premium courses bundle
Earn a certificate accredited by
Get a free student ID card! (£10 postal charge will be applicable for international delivery)
Globally Accepted Standard Lesson Planning
Free Assessments
24/7 Tutor Support.
Start your learning journey straightaway!
 Course 01: Customer Service Training
WHY Customer Service Is CRITICAL To Your Business!
Good Isn't Good Enough!
We Are ALL in the 'Helping Field'
Providing a 'Concierge' Level Of Service
The 5 Tenets Of TQM
How To Boost Customer Satisfaction
How To Avoid The 10 Deadly Sins!
More Money $$$ - Through Customer Retention
How Much Is A Customer Worth? $$$
Do You Understand Your Customer?
Dealing With Difficult Customers
'LEAP' Into CS!
Exceptional Phone Service
WHY Customers Buy From YOU! $$$
BONUS LECTURE!!! FINAL TIPS!!!
Assessment Process
Once you have completed all the courses in this bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards.
 CPD 
75 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
This bundle is suitable for everyone.
 Requirements 
You will not need any prior background or expertise.
 Career path 
This bundle will allow you to kickstart or take your career in the related sector to the next stage.
 Certificates 
CPDQS Accredited Certificate
 Digital certificate - Included 
CPDQS Accredited Certificate
 Hard copy certificate - £29 
Upon passing the Bundle, you need to order to receive a Hard Copy certificate for each of the courses inside this bundle as proof.
If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

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