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Do you know how to maintain a safe and a respectful space at work? Is it accurate to say that you are missing leadership opportunities since you're sending the wrong message to others? Making everybody in your work environment feel welcome comes down to approaching everybody with respect. Enrol in this course and foster a safe & respectful workplace by learning how to treat everyone equally. Description: Equality and diversity exist to guarantee a comprehensive work environment, one where 'difference' is never an obstacle to landing a position or advancing in your profession. With the world ending up being more mobile and diverse, diversity has a vital importance in the work environment. This course will enable students to comprehend what diversity is all about, and how they can help make a more diverse world at work and home. So enrol! Who is the course for? Managers, supervisors and staff from various types of organisations who want to navigate workplace differences Students and business professionals who are interested in knowing more about the field of health and safety. Team leaders. Individuals who look forward to taking in leadership roles. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diversity and Equality in Workplace Level 3 course will be very beneficial and helpful, especially to the following careers: Diversity program specialist. Diversity program officer. Policy analyst. Diversity and Equality in Workplace Module One - Getting Started 01:00:00 Module Two - Understanding Diversity 01:00:00 Module Three - Understanding Stereotypes 01:00:00 Module Four - Breaking Down the Barriers 00:30:00 Module Five - Verbal Communication Skills 00:30:00 Module Six - Non-Verbal Communication Skills 01:00:00 Module Seven - Being Proactive 00:30:00 Module Eight - Coping with Discrimination 01:00:00 Module Nine - Dealing with Diversity Complaints as a Person 01:00:00 Module Ten - Dealing with Diversity Complaints as a Manager 01:00:00 Module Eleven - Dealing with Diversity Complaints as an Organization 01:00:00 Module Twelve - Wrapping Up 00:15:00 Diversity and Equality Why Promote Equality and Diversity? 00:15:00 The Equality and Diversity Jigsaw Pieces 00:15:00 Integrating Equality and Diversity into Planning and Delivery 00:15:00 Building Equality into Teaching and Learning 00:15:00 Dealing with Harassment and Bullying 00:15:00 Diversity in Workplace: Disability Defining Terms 00:15:00 Dissecting Labels 00:30:00 Accessibility 00:15:00 The Cornerstones of Diversity 00:15:00 Encouraging Diversity by Hiring 00:30:00 Using the STOP Technique 00:15:00 Communication Essentials for Disability Awareness 00:30:00 Communication Styles 00:15:00 Critical Conversations 00:15:00 Activities Diversity and Equality in Workplace Level 3- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diversity and Equality in Workplace Level 3 00:20:00 Final Exam Final Exam- Diversity and Equality in Workplace Level 3 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Diversity Training It is estimated that diverse companies are 35% more likely to outperform their less diverse counterparts. In an age where inclusivity and diversity are essential business practices, our Diversity Training course is a great resource for professionals seeking to foster a more inclusive workplace.  This comprehensive Diversity Training course dives into the complex fabric of workplace diversity, equipping you with the knowledge and skills to navigate and enrich diverse environments. It is especially important in today's globalised world, where understanding and embracing diversity is key to personal and organisational success. The curriculum begins with an introduction to the concept of diversity, exploring its multi-sided nature and the various factors that contribute to a diverse workplace. As the course progresses, it addresses critical issues such as prejudice, stereotyping, and discrimination and uncovers the often-overlooked realm of unconscious biases. By offering insights into these complex areas, the Diversity Training course prepares you to actively participate in creating more inclusive and harmonious work environments. Beyond theoretical knowledge, the Diversity Training course offers practical guidance on avoiding unconscious biases at work, adapting to new paradigms in workplace diversity, and understanding the limitations of diversity training. The final module focuses on effective strategies for dealing with diversity, ensuring that you are well-equipped to lead and thrive in diverse settings. So what are you waiting for? Enrol today! What Will You Learn? After completing this Diversity Training course, you will be able to: Understand the fundamentals and importance of diversity in the modern workplace. Identify various factors that contribute to a diverse work environment. Recognise and address prejudice, stereotyping, and discrimination. Uncover and mitigate unconscious biases in professional settings. Implement strategies to avoid unconscious biases in the workplace. Adapt to new paradigms and practices in workplace diversity. Understand the limitations of diversity training and how to overcome them. Develop skills to effectively manage and embrace diversity in the workplace. Who is This Course For? This Diversity Training course is ideal for: Professionals seeking to enhance their understanding and management of diversity in the workplace. Human Resources personnel aiming to implement effective diversity and inclusion policies. Team leaders and managers dedicated to creating inclusive and dynamic team environments. Anyone interested in personal growth and enhancing their interpersonal skills in diverse settings. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Diversity Introduction to Diversity 00:36:00 Module 02: Factors that Create Diversity Factors that Create Diversity 00:33:00 Module 03: Prejudice, Stereotyping & Discrimination Prejudice, Stereotyping & Discrimination 00:32:00 Module 04: Unconscious Biases Unconscious Biases 00:43:00 Module 05: Avoiding Unconscious Biases at the Workplace Avoiding Unconscious Biases at the Workplace 00:35:00 Module 06: New Paradigms in Workplace Diversity New Paradigms in Workplace Diversity 00:34:00 Module 07: Diversity Training & Its Limitations Diversity Training & Its Limitations 00:33:00 Module 08: Dealing with Diversity Dealing with Diversity 00:32:00

Register on the Diversity Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Diversity Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Diversity Training Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Diversity Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Diversity Introduction to Diversity 00:36:00 Module 02: Factors that Create Diversity Factors that Create Diversity 00:33:00 Module 03: Prejudice, Stereotyping & Discrimination Prejudice, Stereotyping & Discrimination 00:32:00 Module 04: Unconscious Biases Unconscious Biases 00:43:00 Module 05: Avoiding Unconscious Biases at the Workplace Avoiding Unconscious Biases at the Workplace 00:35:00 Module 06: New Paradigms in Workplace Diversity New Paradigms in Workplace Diversity 00:34:00 Module 07: Diversity Training & Its Limitations Diversity Training & Its Limitations 00:33:00 Module 08: Dealing with Diversity Dealing with Diversity 00:32:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This course intends to introduce the factors which affect the proper undertaking of a meeting and explains what to do before, during and after meetings to get the desired outcomes rather than more meetings. In this course, you will understand the value of meetings as a management tool and identify the crucial planning steps that make the meetings more effective as well as productive. The modules include essential, proven tactics for dealing with disruptions and handling common obstacles related to meetings that mostly appear in workplaces. You will also discover foolproof tips that will enable you to consider a variety of meeting-related issues and design solutions to each. In just 2 Hours, 55 Minutes, you will: Understand the planning and preparation needed for setting up the meeting space Determine the roles and responsibilities of the participants Lead meetings efficiently and make the most of your meetings Be able to create useful minutes of meetings Obtain the maximum effectiveness, gain the desired goals in the minimum possible time Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Minute Takers Secretaries Receptionists Managers Leaders Office Executives Assistant Managers Office Administrators Employees Course Content Meeting Management - Updated Version Planning and Preparation 00:17:00 Online Meeting Platforms Part - 01 01:04:00 Online Meeting Platforms Part - 02 00:44:00 Meeting Etiquette and Tips 00:15:00 Meeting Management - Old Version Meeting Management Module - One Getting Started 00:10:00 Module Two - Planning and Preparing (I) 00:10:00 Module Three - Planning and Preparing (II) 00:15:00 Module Four - Setting up the Meeting Space 00:15:00 Module Five - Electronic Options 00:10:00 Module Six - Meeting Roles and Responsibilities 00:10:00 Module Seven - Chairing a Meeting (I) 00:10:00 Module Eight - Chairing a Meeting (II) 00:10:00 Module Nine - Dealing with Disruptions 00:10:00 Module Ten - Taking Minutes 00:10:00 Module Eleven - Making the Most of Your Meeting 00:15:00 Module Twelve - Wrapping Up 00:10:00 Activities Meeting Management - Activities 00:00:00 Mock Exam Mock Exam - Meeting Management 00:20:00 Final Exam Final Exam - Meeting Management 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Management Skills Bundle Course for Teachers The demand for highly skilled educators has never been higher in the United Kingdom. To excel in the dynamic world of education, teachers need more than just subject knowledge - they require a holistic set of management skills to foster an enriching learning environment. That's where our Management Skills Bundle Course for Teachers comes into play! In this course, you will unlock the secrets of effective classroom management. Plus, you will discover proven strategies to engage students, maintain discipline, and create an optimal learning atmosphere. Here, you will master the art of lesson planning and organisation, which will assist you in making lessons that are structured, coherent, and aligned with curriculum standards. Moreover, in this Management Skills Bundle Course for Teachers, you will learn how to assess student progress accurately and fairly. As you move deeper into the Management Skills Bundle Course for Teachers, you will acquire the skills to build strong, positive relationships with both students and colleagues. Furthermore, you will clearly understand the difference between process and content and the ability to build consensus. You will also become familiar with workplace violence and conflict triggers and dynamics, enabling proactive prevention and resolution. Take advantage of this opportunity to boost your teaching career and make a lasting impact on your students. Enrol in our Management Skills Bundle Course for Teachers now and become a more effective, confident, and skilled teacher. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Numeracy and IT Desire for entrepreneurship Over the age of 16 Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Relationship Management in Classroom for Teachers Relationship Management in Classroom for Teachers Developing Healthy Relationships with Students 00:08:00 Communicating Effectively with Parents 00:05:00 Managing Management, How to Deal with the Boss 00:06:00 Psychological Tools for the Champion Teacher 00:05:00 Classroom Management Training for Teachers Introduction to Teach Like a Champion Introduction Teach Like a Champion 00:10:00 Classroom Management How to Avoid Students Disrupting the Class 00:11:00 How to Stop Distruptions Once They Begin 00:09:00 Choosing an Appropriate Seating Arrangement 00:03:00 Choosing the Best Communication System for the Class 00:10:00 Planning The Critical Importance of Planning 00:08:00 How to Plan an Effective Lesson 00:09:00 How to Plan an Effective Units 00:06:00 How to Plan for the Whole Semester 00:05:00 Assessments and Grading Creating Effective Assessments 00:08:00 Efficient Grading Techniques 00:06:00 The Power of Formative Assessment 00:10:00 The Strengths and Weaknesses of Summative Assessment 00:04:00 Relationship Management Developing Healthy Relationships with Students 00:08:00 Communicating Effectively with Parents 00:05:00 Managing Management, How to Deal with the Boss 00:06:00 Psychological Tools for the Champion Teacher 00:05:00 Conclusion Review the Key Ideas of the Course 00:06:00 Facilitation Management Training Module One: Getting Started Facilitation Skills 00:01:00 Module Two: Understanding Facilitation Understanding Facilitation 00:09:00 Understanding Facilitation Case Study 00:01:00 Module Three: Process vs. Content Process vs. Content 00:06:00 Process vs. Content Case Study 00:01:00 Module Four: Laying the Groundwork Laying the Groundwork 00:06:00 Laying the Groundwork Case Study 00:01:00 Module Five: Tuckman and Jensen"s Model of Team Development Tuckman and Jensen's Model of Team Development 00:07:00 Tuckman and Jensen's Model of Team Development Case Study 00:01:00 Module Six: Building Consensus Building Consensus 00:09:00 Building Consensus Case Study 00:01:00 Module Seven: Reaching a Decision Point Reaching a Decision Point 00:04:00 Reaching a Decision Point Case Study 00:01:00 Module Eight: Dealing with Difficult People Dealing with Difficult People 00:03:00 Dealing with Difficult People Case Study 00:01:00 Module Nine: Addressing Group Dysfunction Addressing the Group Dysfunction 00:06:00 Addressing the Group Dysfunction Case Study 00:01:00 Module Ten: About Intervention About Intervention 00:06:00 About Intervention Case Study 00:01:00 Module Eleven: Intervention Techniques Intervention Techniques 00:03:00 Intervention Techniques Case Study 00:01:00 Closing 00:01:00 Leadership Management & Influencing Skills Diploma Getting Started Getting Started 00:03:00 Leadership And Influence 00:01:00 The Evolution of Leadership The Evolution of Leadership 00:08:00 The Evolution of Leadership Case Study 00:01:00 Situational Leadership Situational Leadership 00:05:00 Situational Leadership Case Study 00:01:00 A Personal Inventory A Personal Inventory 00:04:00 A Personal Inventory Case Study 00:01:00 Modelling the Way Modelling the Way 00:04:00 Modelling the Way Case Study 00:01:00 Inspiring a Shared Vision Inspiring a Shared Vision 00:02:00 Inspiring a Shared Vision Case Study 00:01:00 Challenging the Process Challenging the Process 00:05:00 Challenging the Process Case Study 00:01:00 Enabling Others to Act Enabling Others to Act 00:04:00 Enabling Others to Act Case Study 00:01:00 Encouraging the Heart Encouraging the Heart 00:03:00 Encouraging the Heart Case Study 00:01:00 Basic Influencing Skills Basic Influencing Skills 00:05:00 Basic Influencing Skills Case Study 00:01:00 Setting Goals Setting Goals 00:04:00 Setting Goals Case Study 00:01:00 Time Management Diploma Identifying Goals Identifying Goals 00:11:00 Effective Energy Distribution Energy Distribution 00:10:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox Building Your Toolbox 00:11:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Level 2 Certificate in Crisis Management Training Module One: Getting Started Crisis Management 00:01:00 Getting Started 00:01:00 Module Two: Crisis Crisis 00:04:00 Crisis Case Study 00:01:00 Module Three: Workplace Violence Workplace Violence 00:04:00 Workplace Violence Case Study 00:01:00 Module Four: Myths Myths 00:04:00 Myths Case Study 00:01:00 Module Five: Escalation Escalation 00:05:00 Escalation Case Study 00:01:00 Module Six: Concerning Behaviors Concerning Behaviours 00:04:00 Concerning Behaviours Case Study 00:01:00 Module Seven: Domestic Violence Indicators Domestic Violence Indicators 00:04:00 Domestic Violence Indicators Case Study 00:01:00 Module Eight: Triggers of Workplace Violence Triggers of Workplace Violence 00:04:00 Triggers of Workplace Violence Case Study 00:01:00 Module Nine: Conflict Dangers Conflict Dangers 00:04:00 Conflict Dangers Case Study 00:01:00 Module Ten: Response Response 00:05:00 Response Case Study 00:01:00 Module Eleven: Strategies Strategies 00:05:00 Strategies Case Study 00:01:00 Closing 00:01:00

The Assertiveness Skills Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Assertiveness Skills Course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 1: Double Your Assertiveness, Confidence & Communication Skills What You Will Learn 00:03:00 What Is Assertiveness Part 1 00:04:00 What Is Assertiveness Part 2 00:05:00 Your Rights And Beliefs 00:07:00 Assertive Body Language 00:07:00 Assertiveness Feedback Cards 00:03:00 Express Yourself: Speak Up, Share Your Ideas & Opinions, Express W 00:16:00 Provide Helpful Feedback To Others 00:07:00 Receive Negative Feedback, React & Defend Yourself When Criticized 00:10:00 Learn To Say No 00:06:00 Deal With Conflicts, Deal With Confrontation, Challenging Situations 00:11:00 Reduce Negative Emotions & Discomfort When Talking To People 00:09:00 Module 2: What Does Self-Confidence Mean To You? What Does Self-Confidence Mean To You 00:14:00 Module 3: Obstacles to Our Goals Obstacles to Our Goals 00:06:00 Module 4: Communication Skills Communication Skills 00:10:00 Module 5: The Importance of Goal Setting The Importance of Goal Setting 00:10:00 Module 6: Feeling the Part Feeling the Part 00:08:00 Module 7: Looking the Part Looking the Part 00:07:00 Module 8: Sounding the Part Sounding the Part 00:08:00 Module 9: Powerful Presentations Powerful Presentations 00:06:00 Module 10: Coping Techniques Coping Techniques 00:07:00 Module 11: Dealing with Difficult Behavior Dealing with Difficult Behavior 00:07:00 Mock Exam Mock Exam - Assertiveness Skills Course 00:20:00 Final Exam Final Exam - Assertiveness Skills Course 00:20:00 Assignment Assignment - Assertiveness Skills Course 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00

Award in Job Search and Interview Skills Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Award in Job Search and Interview Skills course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Award in Job Search and Interview Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Award in Job Search and Interview Skills course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Award in Job Search and Interview Skills Bundle Course Course 01: Award in Job Search and Interview Skills Course 02: Level 4 Copywriting Course 03: Anger Management Course 04: Dealing With Difficult People Course 05: Level 4 Time Management Course Course 06: Communication Skills Course Course 07: Level 5 Negotiation Skills Course Course 08: Workplace Stress Management Other Benefits of Award in Job Search and Interview Skills Bundle Course Free 8 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Award in Job Search and Interview Skills course] Award in Job Search and Interview Skills Course Curriculum of Award in Job Search and Interview Skills Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- Assessment Method After completing each module of the Award in Job Search and Interview Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Award in Job Search and Interview Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Award in Job Search and Interview Skills The Award in Job Search and Interview Skills course is ideal for anyone who wants to learn how to apply for the job they want. Requirements Award in Job Search and Interview Skills There are no specific requirements for this Award in Job Search and Interview Skills course because it does not require any advanced knowledge or skills. Career path Award in Job Search and Interview Skills Certificates Certificate of completion Digital certificate - Included