1886 Dealing With Difficult Customers courses

Salon Management: Salon Management Course Online Our Salon Management: Salon Management Course teaches the art of running a beauty therapy salon. For effective beauty therapy salon management, qualified beauticians in the Salon Management: Salon Management industry must also have some managerial skills. This Salon Management: Salon Management Course is designed for learners who are interested in running or starting a business of salon. This Salon Management: Salon Management Course provides candidates a thorough understanding of salon management: salon management. This Salon Management: Salon Management Course will teach you how to hire and train employees, deal with clients, build effective relationships with employees and clients, motivate employees, understand client psychology, and manage your time effectively. In addition, the course teaches you how to effectively market and advertise your salon services, as well as how to acquire new clients. Expand your knowledge with high-quality training, enrol in our Salon Management: Salon Management Course for an expertly designed, great-value training experience. Through this Salon Management: Salon Management Course, you can learn from industry experts and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. Main Course: Salon Management Course Course Free courses included with Salon Management Course Course Course 01: Level 5 Personal Development Course 02: Anger Management Course 03: Negotiation Skills Course 04: Communication Skills Course 05: Networking Skills Course 06: Dealing with Difficult People Course 07: Level 2 Award in Babysitting Course 08: Level 5 Photography Course 09: Asbestos Awareness Special Offers of this Salon Management: Salon Management Course: This Salon Management: Salon Management Course includes a FREE PDF Certificate. Lifetime access to this Salon Management: Salon Management Course Instant access to this Salon Management: Salon Management Course 24/7 Support Available to this Salon Management: Salon Management Course [ Note: Free PDF certificate as soon as completing Salon Management: Salon Management Course] Salon Management: Salon Management Course Online This Salon Management: Salon Management Course consists of 10 modules. Course Curriculum of Salon Management: Salon Management Course Module 01: An Overview of Salon Management Module 02: Fundamental Steps of Salon Management Module 03: The Principles of Health and Safety in the Salon Module 04: Maintaining Health and Safety Requirements Within the Salon Module 05: Attracting Salon Clients Module 06: Marketing, Advertising and Promotion Module 07: Understanding Body Language Module 08: Formula for Success Module 09: Promoting the Business Further Module 10: Building Relationships for Success in Sales Assessment Method of Salon Management: Salon Management Course After completing Salon Management: Salon Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Salon Management: Salon Management Course After completing the Salon Management: Salon Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Salon Management: Salon Management Course Online The Salon Management: Salon Management Course is ideal for those who are interested in beauty therapy and salon management: salon management. Professional men and women working in beauty salons can benefit from this course by expanding their knowledge and skills. Requirements Salon Management: Salon Management Course Online To enrol in this Salon Management: Salon Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Salon Management: Salon Management Course. Be energetic and self-motivated to complete our Salon Management: Salon Management Course. Basic computer Skill is required to complete our Salon Management: Salon Management Course. If you want to enrol in our Salon Management: Salon Management Course, you must be at least 15 years old. Career path Salon Management: Salon Management Course Online After completing the Salon Management: Salon Management Course, learners can advance to the next level of salon management: salon management courses. This Salon Management: Salon Management Course also allows learners to start their own beauty therapy and salon management: salon management businesses.

Personal Development: Personal Development Course Would you prefer to concentrate on your own development? Increased self-awareness, identity, knowledge, and desires are the goals of our Level 5 Personal Development course. With the help of this Level 5 Personal Development course, you may create a foundation for an effective organisational system. You can shape your personal development and corporate behaviour development throughout the Level 5 Personal Development course. Understanding body language and handling workplace stress are also covered in the Level 5 Personal Development course. Your research abilities, executive presence, and communication abilities will advance to new levels by the end of the Level 5 Personal Development course course. If you want to improve your emotional intelligence or self-esteem, enrol in this Level 5 Personal Development course! Main Course: Level 5 Personal Development Course Free Courses are including with this Personal Development: Personal Development Course Along with The Personal Development Course, We Offer a free Level 4 Time Management Course Along with The Personal Development Course, We Offer a free Anger Management Course Along with Personal Development Course, We Offer a free Dealing With Difficult People Course Special Offers of this Personal Development: Personal Development Course This Personal Development Course includes a FREE PDF Certificate. Lifetime access to this Personal Development Course Instant access to this Personal Development Course Get FREE Tutor Support to this Personal Development Course Personal Development: Personal Development Course The goal of personal development is to examine oneself and try to concentrate on ways to get better. Personal Development: A course in personal development raises one's sense of identity, self-awareness, knowledge, and desires. The domains of personal development are mental, social, spiritual, and emotional. There are many benefits to personal development. Personal Development: Although the course on personal development is difficult, the benefits will make the effort worthwhile. Who is this course for? Personal Development: Personal Development Course Those who desire to improve both personally and professionally are advised to take this Level 5 Personal Development course. Requirements Personal Development: Personal Development Course To enrol in this Personal Development: Personal Development Course, students must fulfil the following requirements. To join in our Personal Development: Personal Development Course, you must have a strong command of the English language. To successfully complete our Personal Development: Personal Development Course, you must be vivacious and self driven. To complete our Personal Development: Personal Development Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Personal Development: Personal Development Course. Career path Personal Development: Personal Development Course You could be able to explore a number of attractive employment prospects after completing this Level 5 Personal Development course, including coaching, mentoring, professional development, and many others.

Time Management: Time Management Would you like to acquire time management skills to improve your life? If so then you can check out the time management course. The goal of the entire Time Management course is to help you demonstrate that you understand this Time Management: Time Management course. Our time management course is separated into various sections. You will comprehend how to allocate your time based on importance. With this Time Management: Time Management course, you will also learn how to manage your time and use it effectively. You will get knowledge on time management in the workplace with this Time Management course. You will learn about time management software in this Time Management: Time Management course. You will be able to develop a value-based time management plan once you have finished this Time Management course. If you're eager to visualise yourself in a fulfilling work, enrol in our Time Management: Time Management course right away! Main Course: Level 4 Time Management Free Courses are including with this Level 4 Time Management Course Along with The Time Management: Level 4 Time Management Course, We Offer a free Level 5 Personal Development Along with The Time Management: Level 4 Time Management Course, We Offer a free Self Esteem & Assertiveness Skill Course Along with The Time Management: Level 4 Time Management Course, We Offer a free Workplace Stress Management Along with The Time Management: Level 4 Time Management Course, We Offer a free Dealing with Difficult People Along with The Time Management: Level 4 Time Management Course, We Offer a free Level 7 Project Management Special Offers of this Time Management: Time Management Course This Time Management Course includes a FREE PDF Certificate. Lifetime access to this Time Management Course Instant access to this Time Management Course Get FREE Tutor Support to this Time Management Course Time Management: Time Management By the end of this Time Management: Time Management - Course, you will have the skills and knowledge necessary to take control of your time, increase your productivity, and achieve your goals. Don't put off taking the first step toward a more efficient and fulfilling life. Sign up for our Time Management: Time Management course right now! Who is this course for? Time Management: Time Management Those who are looking for online time management classes, we have created this Time Management: Time Management course for them. Requirements Time Management: Time Management To enrol in this Time Management: Level 4 Time Management Course, students must fulfil the following requirements. To join in our Time Management: Level 4 Time Management Course, you must have a strong command of the English language. To successfully complete our Time Management: Level 4 Time Management Course, you must be vivacious and self driven. To complete our Time Management: Level 4 Time Management Course, you must have a basic understanding of computers. Career path Time Management: Time Management You can use our Time Management: Time Management course to help you get hired for the employment you want.

Customer Service: Customer Service Course Online Are you looking to enrich your telephone etiquette skills? Join our Customer Service: Customer Service Course to master the art of useful contact over the phone. This Customer Service Course teaches all the aspects of phone etiquette and using proper phone language. The Customer Service: Customer Service Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Customer Service Course. Through the Customer Service Course, handling rude or angry callers. Moreover, Customer Service Course describes handling interoffice calls and voicemail messages. This Customer Service Course is helpful for correcting poor telephone etiquette and wrapping up. Enrol this Customer Service: Customer Service Course to empower your skills and expertise! Learning Outcomes of Customer Service: Customer Service Course After completing this Customer Service: Customer Service Course, you will be able to: Understand various aspects of phone etiquette via Customer Service Course. This Customer Service Course describes how to use proper phone language. Customer Service Course explains how to handle inbound and outbound calls. You can learn how to eliminate phone distractions through the Customer Service Course. Know how to handle rude or angry callers and much more with the help of this Customer Service Course. Main Course: Telephone-Etiquette Course Free Courses are including with this Customer Service: Customer Service Course Customer Service Course, We Offer a free Close Protection Course Special Offers of this Customer Service: Customer Service Course This Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service Course Instant access to this Customer Service Course Get FREE Tutor Support to this Customer Service Course Customer Service: Customer Service Course Online Giving students a solid understanding of the foundations of first-rate customer service is the aim of the Customer Service: Customer Service course. This customer service course provides guidance on how to resolve complaints, win back customers, and deal with challenging circumstances. By enrolling in this Customer Service: Customer Service course, you will also learn how to control your stress when dealing with difficult clients. After completing the Customer Service: Customer Service course, you'll know more about how to effectively communicate with clients and comprehend their needs. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is perfect for students, business experts or stay-at-home parents. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements. To join in our Customer Service: Customer Service Course, you must have a strong command of the English language. To successfully complete our Customer Service: Customer Service Course, you must be vivacious and self driven. To complete our Customer Service: Customer Service Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Customer Service: Customer Service Course. Career path Customer Service: Customer Service Course Online After completing this Customer Service: Customer Service Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

This course will provide you with all the fundamental skills that will enable you to become a smart leader who can lead any group successfully.

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

Advance your teaching career with our Level 5 Diploma. Gain expert skills and knowledge to excel in educational leadership and innovative teaching strategies.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

If you feel that your confidence needs developing, or that you are low in self-esteem, we can support you to build your self-esteem and confidence in just a few simple steps that ultimately take your overall skills to the next level. This course aims at providing reliable, helpful and easy-to-absorb information on the most obvious emotional challenges faced by people today. In this course, you will go through an array of valuable lessons demonstrating tips and tricks to improve your self-esteem, the common obstacles to our goals, the importance of goal setting in life, and the effective ways of developing communication skills. You will also discover how to confer powerful presentations, and deal with stressful behaviour and situations. On successful completion of this course, your background level of confidence and self-esteem will highly raise, almost without you realising how it is happening. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This Self Esteem and Confidence Building Course is ideal for those wanting to improve their basic skills in office administration, those who want to start working as a receptionist, office administrator, office manager, administrative assistant or secretary, and those who want to become a legal secretary.