394 Dealing With Difficult Customers courses

Description Aviation Insurance Law Diploma Embarking on a journey through the Aviation Insurance Law Diploma online course propels students into the intricate world of legal frameworks, liabilities, and cutting-edge issues permeating the aviation insurance sector. The comprehensive course marvellously intertwines various aspects of aviation insurance with the associated legal theories and practical applications, ensuring an enriched learning experience specifically designed for the digital space. The Aviation Insurance Law Diploma opens the doors to an incisive exploration of the foundational principles underlying aviation insurance law. From the get-go, participants encounter a meticulously curated curriculum, which leads them through the multifaceted realms of legal frameworks that govern aviation insurance, providing a robust knowledge base from which to navigate the complexities of the subject. It initiates with a profound understanding of aviation insurance law, introducing students to the critical legal concepts, terminologies, and principles that play a pivotal role in shaping the practices within the aviation insurance industry. From exploring the diverse types of coverages available to dissecting the labyrinthine legal texts, the course ensures students acquire a firm grip on the theoretical underpinnings of the subject. The immersion into the legal framework for aviation insurance provides an in-depth look into the statutes, regulations, and international agreements that scaffold the global and national aviation insurance sectors. This segment empowers participants with the knowledge to proficiently navigate through the regulatory landscapes, ensuring compliance while safeguarding interests in an ever-evolving industry. A critical aspect that the Aviation Insurance Law Diploma effectively addresses lies in unraveling the multifarious risks and liabilities in aviation. Here, students explore a myriad of scenarios, analysing the breadth and depth of risks from diverse vantage points and understanding how they mould the insurance requirements and liabilities of the involved entities. Underwriting and pricing in aviation insurance come under scrutiny next, providing students with profound insights into the methodologies, strategies, and practicalities that drive the financial aspects of insurance provision. This segment delves into the world of financial risk assessment, pricing policies, and underwriting practices, ensuring participants emerge with a savvy understanding of the economic underpinnings within the aviation insurance domain. The handling of claims within aviation insurance forms another pivotal axis of the course, spotlighting the procedures, challenges, and legal considerations entwined with claims management. Here, students engage with real-world scenarios, analysing and crafting viable strategies for proficiently navigating through the claims process while adhering to pertinent legal norms. Furthermore, the notion of reinsurance in aviation insurance unfolds, dissecting its imperative role in safeguarding insurance providers against cataclysmic losses and enhancing financial stability within the sector. Through meticulous exploration, students become adept at discerning the various reinsurance structures, strategies, and legal considerations permeating this crucial domain. The course also addresses the impact of technological innovations and climate change on aviation insurance, reflecting on the future-readiness of the participants. These sections illuminate the challenges and opportunities that arise from technological advancements and changing global climates, ensuring students are well-versed in mitigating risks while capitalising on novel prospects. A thorough examination of dispute resolution strategies in aviation insurance provides students with the acumen to effectively navigate through conflicts, ensuring resolution in manners that are legally sound and strategically viable. Through various case studies and scenarios, the course crafts proficient negotiators and problem solvers, ensuring aptitude in dealing with disputes and litigation. The trajectory of the curriculum naturally progresses to a contemplation on the future of aviation insurance law. In this juncture, participants engage with emerging trends, potential regulatory shifts, and innovative practices, preparing them to adeptly traverse future pathways in aviation insurance with legal astuteness and strategic foresight. In summary, the Aviation Insurance Law Diploma online course meticulously knits together a myriad of critical aspects, ensuring a comprehensive, future-ready learning experience for students. This exploration of aviation insurance law through a digital platform not only facilitates convenience and accessibility but also ensures an immersive, interactive learning experience, expertly tailored for the virtual realm. Consequently, participants will emerge not only with a diploma but with a deeply enriched, multi-faceted understanding of aviation insurance law, fortified by practical insights and strategic proficiency. What you will learn 1:Understanding Aviation Insurance Law 2:Legal Framework for Aviation Insurance 3:Risks and Liabilities in Aviation 4:Underwriting and Pricing in Aviation Insurance 5:Claims Handling in Aviation Insurance 6:Reinsurance in Aviation Insurance 7:The Impact of Technological Innovation on Aviation Insurance 8:Climate Change and Aviation Insurance 9:Dispute Resolution in Aviation Insurance 10:The Future of Aviation Insurance Law Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Production Manager at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Production Manager at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Production Manager at QLS Level 5 course. Due to Production Manager at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Production Manager at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Production Manager at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Production Manager at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Production Manager at QLS Level 5 course. This Production Manager at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Production Manager at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Production Manager at QLS Level 5 course: Module One: Understanding Facilitation Module Two: Process vs. Content Module Three: Laying the Groundwork Module Four: Tuckman and Jensen's Model of Team Development Module Five: Building Consensus Module Six: Reaching a Decision Point Module Seven: Dealing with Difficult People Module Eight: Addressing Group Dysfunction Module Nine: About Intervention Module Ten: Intervention Techniques Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Production Manager at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Production Manager at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Production Manager at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Production Manager at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Production Manager at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Self Esteem and Assertiveness Skills at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points)to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Self Esteem at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Self Esteem at QLS Level 5 course. Due to Self Esteem at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Self Esteem at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Self Esteem at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Self Esteem at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Self Esteem at QLS Level 5 course. This Self Esteem at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Self Esteem at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Self Esteem at QLS Level 5 course: Module One: What Does Self-Confidence Mean To You? Module Two: Obstacles to Our Goals Module Three: Communication Skills Module Four: The Importance of Goal Setting Module Five: Feeling the Part Module Six: Looking the Part Module Seven: Sounding the Part Module Eight: Powerful Presentations Module Nine: Coping Techniques Module Ten: Dealing with Difficult Behavior Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Self Esteem and Assertiveness Skills at QLS Level 5 exams. CPD 105 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Self Esteem at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Self Esteem at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Self Esteem and Assertiveness Skills at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Self Esteem and Assertiveness Skills at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Looking to enhance your facilitation skills? Our Facilitation Skills Training course can help you become a proficient facilitator and lead successful meetings with ease. This course is part of a bundle of 11 relevant courses that are CPD-QS accredited, providing you with a competitive edge in the job market. The first course is QLS-endorsed, and you will receive a QLS hardcopy certificate for free with it. This certificate is a great way to showcase your skills and demonstrate your commitment to ongoing professional development. Throughout the course, you will learn how to plan, facilitate, and manage meetings effectively, as well as how to handle difficult situations and build consensus among participants. This course is designed to be interactive and engaging, with real-world examples and exercises to reinforce your learning. If you want to develop your facilitation skills and advance your career, this course is perfect for you. With facilitation skills in demand across a range of industries, this course will equip you with the skills you need to succeed. Enrol Now ! This Facilitation Skills Training Bundle Package includes: Course 01: Award in Facilitation Skills at QLS Level 2 10 Premium Additional CPDQS Accredited Courses - Course 01: Operations Management Training Course 02: Project Management Course Course 03: Strategic Planning Process Course 04: Quality Assurance (QA) Manager Course 05: Lean Process and Six Sigma Training Course Course 06: Workplace Health and Safety Course 07: Compliance Risk and Management Course 08: People Management Skills Course 09: Workplace Stress Management Diploma Course 10: Certificate Course in Creativity and Creative Problem Solving Why Prefer This Facilitation Skills Training Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Facilitation Skills Training bundle courses, you will be able to learn: By the end of this course, you will be able to: Define the role of a facilitator and the key skills required Plan and prepare for effective meetings and workshops Facilitate discussions and manage group dynamics Use effective communication techniques to build consensus and resolve conflicts Apply different facilitation methods to achieve specific outcomes Evaluate the effectiveness of meetings and identify areas for improvement Create an action plan for ongoing personal and professional development ***Curriculum breakdown of Facilitation Skills Training*** Module One: Understanding Facilitation Module Two: Process vs. Content Module Three: Laying the Groundwork Module Four: Tuckman and Jensen's Model of Team Development Module Five: Building Consensus Module Six: Reaching a Decision Point Module Seven: Dealing with Difficult People Module Eight: Addressing Group Dysfunction Module Nine: About Intervention Module Ten: Intervention Techniques How is the Facilitation Skills Training Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders who want to improve their facilitation skills HR professionals who need to facilitate workshops and meetings Project managers who need to lead effective meetings and workshops Trainers and coaches who want to enhance their facilitation skills Anyone who wants to develop their facilitation skills for personal or professional reasons Career path Operations Manager: £40,000 - £60,000 per year Project Manager: £35,000 - £70,000 per year Quality Assurance Manager: £30,000 - £50,000 per year Health and Safety Manager: £25,000 - £45,000 per year Compliance Manager: £35,000 - £60,000 per year HR Manager: £30,000 - £50,000 per year Training and Development Manager: £30,000 - £50,000 per year Certificates Award in Facilitation Skills at QLS Level 2 Hard copy certificate - Included After successfully completing the Course, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality License Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Step into a realm where understanding meets action, where perceptions are reshaped, and where inclusivity thrives. Welcome to the Level 3 Certificate in Equality & Diversity in the Workplace, where the heartbeat of progress pulsates through every module. Embark on a journey with our Level 3 Certificate in Equality & Diversity in Workplace which transcends mere comprehension, delving deep into the essence of diversity, breaking barriers, and fostering an environment where every voice resonates harmoniously. Here, knowledge isn't just power; it's the catalyst for transformative change. Join us and become the architect of a workplace that celebrates differences, empowers individuals, and champions equality through Level 3 Certificate in Equality & Diversity in Workplace course. This transformative Level 3 Certificate in Equality & Diversity in Workplace course delves deeper than just ticking compliance boxes. Level 3 Certificate in Equality & Diversity in Workplace equips you with the knowledge, skills, and confidence to be a beacon of inclusion, fostering a thriving environment where everyone can reach their full potential. Level 3 Certificate in Equality & Diversity in Workplace course Learning Outcomes: Explore the intricate tapestry of diversity within the workplace. Challenge stereotypes and dismantle barriers with insight and empathy. Hone effective verbal and non-verbal communication skills. Proactively foster an environment of inclusion and acceptance. Navigate instances of discrimination with resilience and poise. Equip yourself with the tools to address diversity complaints at all levels. Level 3 Certificate in Equality & Diversity in Workplace Module 01 : Understanding Diversity Module 02 : Understanding Stereotypes Module 03 : Breaking Down the Barriers Module 04 : Verbal Communication Skills Module 05 : Non-Verbal Communication Skills Module 06 : Being Proactive Module 07 : Coping with Discrimination Module 08 : Dealing with Diversity Complaints as a Person Module 09 : Dealing with Diversity Complaints as a Manager Module 10 : Dealing with Diversity Complaints as an Organization Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Equality & Diversity in Workplace Who is this course for: Human Resource Professionals Managers and Supervisors Diversity and Inclusion Officers Legal Compliance Officers Business Owners Requirements Level 3 Certificate in Equality & Diversity in Workplace To enrol in this Level 3 Certificate in Equality & Diversity in Workplace course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Equality & Diversity in Workplace Career Paths: Diversity Officer: £25,000 - £45,000 HR Manager: £30,000 - £60,000 Training and Development Specialist: £25,000 - £50,000 Legal Compliance Manager: £35,000 - £70,000 Organizational Development Consultant: £30,000 - £55,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Discrimination is a big deal. Regardless if you are the one being discriminated against, the one doing the discriminating, or if you are seeing it happen around you, discrimination is real and it can be a serious problem. In Dealing with Discrimination in the Workplace, you will learn the steps to: 1. Help you recognize when discrimination is occurring, 2. Identify how to acknowledge the situation, and then 3. Know how to proceed to eliminate the problem. Through the use of application exercises and a rich multimedia process, you will gain the skills you need to truly identify, address, and deal with discrimination.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Teacher Training at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Teacher Training at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Teacher Training at QLS Level 3 course. Due to Teacher Training at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Teacher Training at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Teacher Training at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Teacher Training at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Teacher Training at QLS Level 3 course. This Teacher Training at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Teacher Training at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Teacher Training at QLS Level 3 course: Module 01: Understanding Training and Facilitation Module 02: Gathering Materials Module 03: Creating a Lesson Plan Module 04: Choosing Activities Module 05: Preparing for the Workshop Module 06: Getting Off on the Right Foot Module 07: Delivery Tips and Tricks Module 08: Keeping it Interactive Module 09: Dealing With Difficult Participants Module 10: Tackling Tough Topics Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Teacher Training at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Teacher Training at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Teacher Training at QLS Level 3 No prior background or expertise is required. Career path The Teacher Training at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Teacher Training at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Teacher Training at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Secretary & Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Bundle Course Course 01: Secretary : Medical Secretary & Receptionist Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 4 Time Management Course Course 05: Level 5 Negotiation Skills Course Course 06: Level 5 Report Writing Course Course 07: Level 1 Certificate in Well-being Course 08: Level 2 Customer Service Course 09: Mental Health Support Worker Course 10: Workplace Stress Management Course 11: Level 2 Award in Job Search and Interview Skills ***Others Included of Medical Secretary & Receptionist Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Secretary & Receptionist: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 1 Certificate in Well-being*** Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness ------------------- ***Dealing With Difficult People*** Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Mental Health Support Worker*** ------------------- ***Workplace Stress Management*** ------------------- ***Level 2 Award in Job Search and Interview Skills*** ------------------- Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Secretary & Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Fall into Savings. Enjoy the biggest price fall this Autumn! 14 in 1 "Practical Leadership Skills Training" Bundle only at £79 Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now! Tired of browsing and searching for a Practical Leadership Skills Training course you are looking for? Can't find the complete Training package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive Practical Leadership Skills Training bundle that has everything you need to succeed in Practical Leadership Skills Training and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one bundle has been designed by industry experts. We prioritised what learners were looking for in a complete Practical Leadership Skills Training package and developed this in-demand Practical Leadership Skills Training course that will enhance your skills and prepare you for the competitive job market. This Bundle Consists of the following Premium courses: Course 01: Leadership and Management Training Course Course 02: Diploma in Lean Leadership and Change Management Course 03: Leadership & Management Diploma Course 04: Interpersonal Skills in Management Course 05: Delegation Skills Course 06: Giving and Receiving Feedback Course 07: Motivational Interviewing Course 08: Dealing With Difficult People Training Course Course 09: Success- The 7 Skills To Success, Confidence & Achievement Course 10: Workplace Confidentiality Course 11: Personal and Networking Skills Course 12: Influencing and Negotiating Course 13: Decision Making and Critical Thinking Course 14: Time Management Enrol now to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Training bundle: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Course 01: Leadership and Management Training Course Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training Certificate: PDF Certificate: Free (Previously it was £6*14 = £84) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Practical Leadership Skills Training bundle Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Leadership and Management Skills Complete Diploma) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Leadership and Management Skills Complete Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.