1422 Dealing With Difficult Customers courses

Medical Receptionist: Medical Receptionist Course Online A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist: Medical Receptionist Course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Medical Receptionist: Medical Receptionist Course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist: Medical Receptionist Course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Special Offers of this Medical Receptionist: Medical Receptionist Course This Medical Receptionist: Medical Receptionist Course includes a FREE PDF Certificate. Lifetime access to this Medical Receptionist: Medical Receptionist Course Instant access to this Medical Receptionist: Medical Receptionist Course Get FREE Tutor Support from Monday to Friday in this Medical Receptionist: Medical Receptionist Course Courses are included in this Medical Receptionist: Medical Receptionist Course Course 01: Diploma in Medical Receptionist and Secretary Course 02: Dealing With Difficult People Course 03: Level 5 Diploma in Medical & Clinical Administration Others Included of Medical Receptionist: Medical Receptionist Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Medical Receptionist: Medical Receptionist Course] Medical Receptionist: Medical Receptionist Course Online Industry Experts Designed this Medical Receptionist: Medical Receptionist Course into 13 detailed modules. Detailed course curriculum of the Diploma in Medical Receptionist and Secretary Course: Module 01: The National Health Service Module 02: Patient (Customer) Care Module 03: Communication Module 04: Law, Ethics and Medicine Module 05: Health & Safety in a Clinical Environment Module 06: Practical Reception Skills in General Practice Module 07: The Hospital Service Module 08: Private Medicine Module 09: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine Assessment Method of Medical Receptionist Course After completing each module of the Medical Receptionist: Medical Receptionist Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Medical Receptionist Course After completing the MCQ/Assignment assessment for this Medical Receptionist: Medical Receptionist Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Receptionist: Medical Receptionist Course Online This Medical Receptionist: Medical Receptionist Course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Medical Receptionist: Medical Receptionist Course Online Students who intend to enrol in this Medical Receptionist: Medical Receptionist Course must meet the following requirements: Medical Receptionist: Good command of the English language. Medical Receptionist: Must be vivacious and self-driven Medical Receptionist: Basic computer knowledge. Medical Receptionist: A minimum of 16 years of age is required Career path Medical Receptionist: Medical Receptionist Course Online After completing this Medical Receptionist: Medical Receptionist Course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities. Certificates Certificate of completion Digital certificate - Included

Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Level 2 Interview Skillscourse will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Level 2 Interview Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Level 2 Interview Skills course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Level 2 Interview Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 2 Interview Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Level 2 Interview Skills Bundle Course Course 01: Level 2 Interview Skills Course 02: Workplace Stress Management Course 03: Dealing With Difficult People ***Other Benefits of Level 2 Interview Skills Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Interview Skills course] Course Curriculum of Level 2 Interview Skills Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- Assessment Method After completing each module of the Level 2 Interview Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Interview Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 2 Interview Skills course is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Level 2 Interview Skills course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Family Support Worker Diploma Online Learn new skills and expand your professional knowledge with our Family Support Worker Diploma course, which you can complete from the comfort of your own home at your own speed. The Family Support Worker Course has been skillfully created for you to complete through distance e-learning and achieve a professional certificate without ever leaving your house! Learning Outcomes After completing the Family Support Worker Diploma course, you will be able to: Describe the fundamentals of a family support worker. Know the theoretical basis for family support. Know legislation, policy, and guidance. Help parents, children and young people with mental health problems. Identify the use of Alcohol and Other Drugs. Know comprehensive family assessment. Solve family issues. Help children and families dealing with divorce and separation. Describe the fundamentals of safeguarding. Explain the building blocks of healthy family relationships. The Family Support Worker Diploma will teach you the legislation that underlies many of family support workers' responsibilities and the interpersonal skills required to make a difference in this field. By the end of this course, you will master the skill set needed to assist all types of families in overcoming their problems. Enrol in our Family Support Worker Diploma Course today to gain access to high-quality training modules that will cover the important topics you need to thrive in your chosen field and help you get closer to your ideal career! Main Course - Family Support Worker Diploma Free courses Course 02: Mental Health Support Worker Course 03: Social Worker: Social Work Diploma [ Note: Free PDF certificate as soon as completing the Family Support Worker Diploma course ] Family Support Worker Diploma Course Curriculum of Family Support Worker Diploma Module 01: A Quick Overview of Family Support Work Module 02: A Theoretical Basis for Family Support Module 03: Understanding the Legislation, Policy and Guidance Module 04: Parents and Mental Health Module 05: Identifying Alcohol and Other Drug Use Module 06: Comprehensive Family Assessment Module 07: Solving Family Issues Module 08: Helping Children and Families Deal With Divorce and Separation Module 09: Safeguarding - Assessing Need and Providing Help: Part-1 Module 10: Safeguarding - Assessing Need and Providing Help: Part-2 Module 11: The Building Blocks of Healthy Family Relationships Assessment Method of Family Support Worker Diploma After completing each module of the Family Support Worker Diploma Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Family Support Worker Diploma After completing the MCQ/Assignment assessment for this Family Support Worker Diploma course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Family Support Worker Diploma The Family Support Worker Diploma course is ideal for people who want to get a head start in this field or are aspiring professionals. Requirements Family Support Worker Diploma Students who intend to enrol in this Family Support Worker Diploma course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Family Support Worker Diploma After successfully completing the Family Support Worker Diploma course, you can gain expertise in a variety of healthcare environments or professions, including: Family support worker Mental health support worker Safeguarding officer Family support and adult care centre Public health sectors Volunteer Certificates Certificate of completion Digital certificate - Included

<< Recruitment Consultant Diploma >> Do you want to start a career in recruitment, or do you want to advance your recruitment skills? Then this Recruitment Consultant Diploma course will help you get one step closer to your professional goals by developing your recruitment skills and knowledge for a rewarding career. Acquire the recruitment skills and credentials that employers value. This Recruitment Consultant Diploma course will teach you the theory of effective recruitment practice and provide you with the necessary skills, confidence, and competence to help you succeed in the recruitment industry. You will gain a thorough understanding of the core competencies needed to propel a successful recruitment career. With this course, you can expand your knowledge and develop the skills you need to succeed as a professional in any workplace. The Recruitment Consultant Diploma course is ideal for those who want to be the best in their fields. The course is designed to build your professional skill set and enable you to do the best job possible. Learning Outcomes After completing this Recruitment Consultant Diploma course, the learner will be able to: Understand the fundamentals of recruitment. Gain a solid understanding of Sales & Marketing. Understand the concept of key performance indicators for the recruitment industry. Understand the importance of recruitment and selection. Know candidate interview processes. Gain in-depth knowledge about Client Acquisition. Know how to manage clients assertively. Know how to start and run a successful recruiting service. Why Choose This Recruitment Consultant Diploma Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. >> Courses are included in this Recruitment Consultant Diploma Course Course 01: Recruitment Consultant Diploma Course 02: Dealing With Difficult People Course 03: Anger Management >> Other Benefits of This Recruitment Consultant Diploma Course << Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Recruitment Consultant Diploma course ] >> Recruitment Consultant Diploma << Course Curriculum of Recruitment Consultant Diploma Module 01: Introduction to Recruitment Module 02: Recruitment Industry: At a Glance Module 03: Recruitment: Legal Procedures in The UK Module 04: Sales & Marketing Strategies for Recruiters Module 05: Recruitment and Selection Module 06: Relevant Key Performance Indicators Module 07: Attracting Candidates for Recruitment Module 08: Managing Candidates Module 09: Interview Processes for the Candidate Module 10: Obtaining Client Module 11: Client Strategy Module 12: Managing Clients Module 13: How to Start and Run a Recruiting Service Effectively >>------------------------<< Assessment Method After completing each module of the Recruitment Consultant Diploma Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Recruitment Consultant Diploma course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Recruitment Consultant Diploma course is suitable for people who want to start a new career in human resources or recruitment, as well as those who want to improve their skills and advance their career in HR management. Requirements >> Recruitment Consultant Diploma << There are no specific requirements for this Recruitment Consultant Diploma course because it does not require any advanced knowledge or skills. Career path This Recruitment Consultant Diploma is a valuable qualification to have and would be useful for any profession or career in any industry. Certificates Certificate of completion Digital certificate - Included

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist: Medical Receptionist Course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Medical Receptionist: Medical Receptionist Course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist: Medical Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this Medical Receptionist: Medical ReceptionistCourse, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist: Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Medical Receptionist: Medical Receptionist Course. **Courses are included in this Course Course 01: Medical Receptionist - Course Course 02: Dealing With Difficult People Course 03: Communication Skills Course ***Others Included of Medical Receptionist: Medical Receptionist Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Medical Receptionist: Medical Receptionist Course course] Detailed course curriculum of the Medical Receptionist: Medical Receptionist Course: Module 1: The National Health Service Module 2: Patient (Customer) Care Module 3: Communication Module 4: Law, Ethics and Medicine Module 5: Health & Safety in a Clinical Environment Module 6: Practical Reception Skills in General Practice Module 7: The Hospital Service Module 8: Private Medicine Module 9: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine Assessment Method: Medical Receptionist After completing each module of the Medical Receptionist: Medical Receptionist Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification: Medical Receptionist: Medical Receptionist After completing the MCQ/Assignment assessment for this Medical Receptionist: Medical Receptionist Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Receptionist: Medical Receptionist This Medical Receptionist: Medical Receptionist Course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Medical Receptionist: Medical Receptionist There are no specific requirements for this Medical Receptionist: Medical Receptionist Course because it does not require any advanced knowledge or skills. Career path Medical Receptionist: Medical Receptionist After completing this Medical Receptionist: Medical Receptionist Course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities. Certificates Certificate of completion Digital certificate - Included

Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Level 2 Award in Job Search and Interview Skills course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Level 2 Award in Job Search and Interview Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Level 2 Award in Job Search and Interview Skills course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Level 2 Award in Job Search and Interview Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Level 2 Award in Job Search and Interview Skills Bundle Course Course 01: Level 2 Award in Job Search and Interview Skills Course 02: Level 5 Proofreading & Copy Editing Course 03: Dealing With Difficult People ***Other Benefits of Level 2 Award in Job Search and Interview Skills Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Award in Job Search and Interview Skills course] Course Curriculum of Level 2 Award in Job Search and Interview Skills Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- Assessment Method After completing each module of the Level 2 Award in Job Search and Interview Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Award in Job Search and Interview Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 2 Award in Job Search and Interview Skills course is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Level 2 Award in Job Search and Interview Skills course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Our Time Management course comprises a series of easy-to-digest, in-depth modules designed to provide you with a detailed, expert level of information. Thecourse is designed to provide learners with transferable skills that are required in any workplace. It covers fundamental approaches and tactics for successfully scheduling time, increasing productivity, and lowering work-related stress. If you want to start a career as a manager or improve your knowledge and abilities in time management but do not know where to start. In that case, this course will provide you with the necessary knowledge and skills to take your professionalism to the next level. Enrol in our Time Management course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your career development. This can help you equip yourself with the skills you will need to land your dream job. Learning Outcomes After completing the course, you will be able to: Increase workplace productivity by implementing key time management techniques. Prioritise workload and plan your time effectively. Respect other people's time and keep your team and boss focus. Manage meetings more effectively and complete important tasks on time. Improve work performance by setting smart daily goals and planning each working day. Live a value centred life. Why Choose Time Management Course from Us Self-paced course, access available from anywhere. This Course Easy to understand, high-quality study materials. This Course developed by industry experts. This Course MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other courses are included with Time Management Course Course 01: Time Management Course 02: Dealing With Difficult People Course 03: Level 4 Copywriting ***Others Included Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum Module 1: Basics of Time Management What is Time Management? Importance of Time Management What are Time Management Skills? How to Improve Time Management Skills? Implications of Poor Time Management Module 2: Prioritize Your Time Managing Time & Goals Prioritizing Making Lists Managing Your Lists & Priorities Getting It Done Module 3: Organize Your Time Scheduling Project Schedules Module 4: Using Your Time Efficiently Managing Distractions Maintaining A Healthy Rhythm Module 5: Time Management in the Workplace Respecting Other People's Time Keeping Your Team Focused Keeping Your Boss Focused Committing to Personal Change Module 6: Time Management for Students Principles of Time Management for Students Module 7: Time Management Software The Future is Here Project Management Software Information Capture, Sharing, and Development Software Collaboration Software Personal Organization Software and To-Do List Managers Module 8: Create a Value-Based Time Management Plan Does the Way You Spend Your Time Truly Reflect Your Values? Are You Mistaken About Your Priorities? Why Aren't You Spending Time on the Important Stuff? Live a Value-Centered Life -------------- Assessment Method After completing each module of the Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Office Managers Teaching Professionals Personal Assistants & Secretaries HR Professionals Administrative Assistants Requirements There are no specific requirements for this Time Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Level 5 Diploma in Family Support Worker Learn new skills and expand your professional knowledge with our Level 5 Diploma in Family Support Worker course, which you can complete from the comfort of your own home at your own speed. The Level 5 Diploma in Family Support Worker Course has been skillfully created for you to complete through distance e-learning and achieve a professional certificate without ever leaving your house! The Family Support Worker will teach you the legislation that underlies many of family support workers' responsibilities and the interpersonal skills required to make a difference in this field. By the end of this course, you will master the skill set needed to assist all types of families in overcoming their problems. Enrol in our Level 5 Diploma in Family Support Worker Course today to gain access to high-quality training modules that will cover the important topics you need to thrive in your chosen field and help you get closer to your ideal career! Learning Outcomes After completing the Level 5 Diploma in Family Support Worker course, you will be able to: Describe the fundamentals of a family support worker. Know the theoretical basis for family support. Know legislation, policy, and guidance. Help parents, children and young people with mental health problems. Identify the use of Alcohol and Other Drugs. Know comprehensive family assessment. Solve family issues. Help children and families dealing with divorce and separation. Describe the fundamentals of safeguarding. Explain the building blocks of healthy family relationships. Level 5 Diploma in Family Support Worker Unlock your potential with our Level 5 Diploma in Family Support Worker course. Gain comprehensive skills and knowledge in family dynamics, counseling, and community support. Elevate your career prospects with our accredited Level 5 Diploma in Family Support Worker. Enroll now and become a certified Level 5 Family Support Worker today! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Level 5 Diploma in Family Support Worker course. Module 01: A Quick Overview of Family Support Work 36:32 1: A Quick Overview of Family Support Work 33:32 2: A Quick Overview of Family Support Work 03:00 Module 02: A Theoretical Basis for Family Support 17:30 3: A Theoretical Basis for Family Support 14:30 4: A Theoretical Basis for Family Support 03:00 Module 03: Understanding the Legislation, Policy and Guidance 30:34 5: Understanding the Legislation, Policy and Guidance 27:34 6: Understanding the Legislation, Policy and Guidance 03:00 Module 04: Parents and Mental Health 10:00 7: Parents and Mental Health 07:00 8: Parents and Mental Health 03:00 Module 05: Identifying Alcohol and Other Drug Use 14:28 9: Identifying Alcohol and Other Drug Use 12:28 10: Identifying Alcohol and Other Drug Use 02:00 Module 06: Comprehensive Family Assessment 52:36 11: Comprehensive Family Assessment 49:36 12: Comprehensive Family Assessment 03:00 Module 07: Solving Family Issues 28:21 13: Solving Family Issues 25:21 14: Solving Family Issues 03:00 Module 08: Helping Children and Families Deal With Divorce and Separation 37:32 15: Helping Children and Families Deal With Divorce and Separation 33:32 16: Helping Children and Families Deal With Divorce and Separation 04:00 Module 09: Safeguarding - Assessing Need and Providing Help: Part-1 32:27 17: Safeguarding - Assessing Need and Providing Help: Part-1 29:27 18: Safeguarding - Assessing Need and Providing Help: Part-1 03:00 Module 10: Safeguarding - Assessing Need and Providing Help: Part-2 31:52 19: Safeguarding - Assessing Need and Providing Help: Part-2 27:52 20: Safeguarding - Assessing need and Providing Help: Part-2 04:00 Module 11: The Building Blocks of Healthy Family Relationships 28:08 21: The Building Blocks of Healthy Family Relationships 26:08 22: The Building Blocks of Healthy Family Relationships 02:00 Who is this course for? Level 5 Diploma in Family Support Worker The Level 5 Diploma in Family Support Worker course is ideal for people who want to get a head start in this field or are aspiring professionals. Requirements Level 5 Diploma in Family Support Worker There are no specific requirements for this Level 5 Diploma in Family Support Worker course because it does not require any advanced knowledge or skills. Career path Level 5 Diploma in Family Support Worker Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

End of Life Care: Level 2 Certificate in Principles of End of Life Care This Level 2 Certificate in Principles of End of Life Care course is designed to teach you the essential skills and knowledge to support an individual at their end of life. This Level 2 Certificate in Principles of End of Life Care course will provide you a thorough understanding of care planning, dealing with difficult issues, and applying your knowledge in a practical setting. Understanding Level 2 Certificate in Principles of End of Life Care course will also assist you in developing communication skills and understanding the importance of communicating effectively with your patients and their families. The knowledge you will gain from this End of Life Care: Level 2 Certificate in Principles of End of Life Care course will enable you to always put the best interests of your patients ahead of your own. Why Choose End of Life Care: Level 2 Certificate in Principles of End of Life Care Course from Us Self-paced End of Life Care: Level 2 Certificate in Principles of End of Life Care course, access available from anywhere. End of Life Care: Level 2 Certificate in Principles of End of Life Care Course developed by industry experts. Free PDF certificate as soon as completing this End of Life Care: Level 2 Certificate in Principles of End of Life Care course. Main Course: Level 2 Certificate in Principles of End of Life Care course Free Courses: Course 01: Level 3 Award in Health and Social Care Course 02: Clinical Psychology Diploma Course 03: Adults Support Worker Special Offers of this End of Life Care: End of Life Care Course This Sports of Life Care: End of Life Care Course includes a FREE PDF Certificate. Lifetime access to this End of Life Care: End of Life Care Course Instant access to this End of Life Care: End of Life Care Course Get FREE Tutor Support from Monday to Friday in this End of Life Care: End of Life Care Course [ Note: Free PDF certificate as soon as completing the End of Life Care: End of Life Care Course] End of Life Care: Level 2 Certificate in Principles of End of Life Care Course Curriculum of Level 2 Certificate in Understanding End of Life Care Module 01: Understand how to work in end-of-life Care. Module 02: Understand how to provide support to manage pain and discomfort. Module 03: End-of-life care and dementia Module 04: Understanding the role of the care worker at the time of death. Module 05: Understand loss and grief in end-of-life Care. Assessment Method of End of Life Care After completing each module of the End of Life Care: End of Life Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of End of Life Care After completing the MCQ/Assignment assessment for this End of Life Care: End of Life Care Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? End of Life Care: Level 2 Certificate in Principles of End of Life Care This End of Life Care: Level 2 Certificate in Principles of End of Life Care course is ideal for: Health and social care workers Individuals working in an adult care environment. Carers and caretakers Special Note: Our Level 2 Certificate in Principles of End of Life Care Course is not a regulated course. To get Qualified, you may choose the following options: Level 2 Certificate in Principles of End of Life Care (RQF) Level 3 Certificate in the Principles of End of Life Care (RQF) Certificate in principles of end of life care (QCF) Level 2 Award in Awareness of End of Life Care (QCF) Certificate In Understanding End Of Life Care RQF QCF Level 2 NCFE Level 3 Certificate (RQF) - End of Life Care Requirements End of Life Care: Level 2 Certificate in Principles of End of Life Care Students who intend to enrol in this End of Life Care: Level 2 Certificate in Principles of End of Life Care Course must meet the following requirements: End of Life Care: Good command of the English language End of Life Care: Must be vivacious and self-driven. End of Life Care: Minimum Basic computer knowledge End of Life Care: A minimum of 16 years of age is required. Career path End of Life Care: Level 2 Certificate in Principles of End of Life Care The knowledge you will gain through this Level 2 Certificate in Principles of End of Life Care course may lead you to a variety of career opportunities, such as - Social Care Workers- £28,000 (Approximately) Adult Care Worker £30,000 (Approximately) Healthcare Advisor - £27,500 (Approximately) Certificates Certificate of completion Digital certificate - Included