1330 Dealing With Difficult Customers courses

Through the Self Esteem and Assertiveness Skills you will learn techniques to build self-esteem, think positive thoughts and ignore negative ones. This course teaches how to set goals, stick to them and enjoy the rewards. You'll learn to recognise the signs of unhelpful, unreal thoughts that undermine your confidence. As you recognise them, you'll also learn ways to replace them with thoughts and actions that support you in getting what you really want. This course will teach you to discover your own personal worth, how to use effective body language, how to express disagreement in a positive manner, how to speak with confidence, how to say 'no' without offending and much more. Who is this course for? Self Esteem and Assertiveness Skills is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Self Esteem and Assertiveness Skills is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Self Esteem and Assertiveness Skills Course Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Mock Exam Mock Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Final Exam Final Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Join our Equality & Diversity course and gain the skills and knowledge to promote diversity and inclusion in your workplace. From understanding diversity and stereotypes to coping with discrimination and dealing with diversity complaints, you'll learn how to become an ally and advocate for diversity. This Equality & Diversity course is designed to provide you with an in-depth understanding of the concept of diversity and how to promote inclusion in the workplace. You will learn about understanding stereotypes and breaking down the barriers that prevent diversity. Additionally, you will gain knowledge of verbal and non-verbal communication skills, being proactive in promoting diversity, and coping with discrimination. You will also learn how to deal with diversity complaints as a person, a manager, and an organisation. After completing this Equality & Diversity course, you will be able to: Understand and promote diversity in the workplace. Break down stereotypes and barriers that prevent diversity. Communicate effectively with people from diverse backgrounds. Be proactive in promoting diversity and inclusion. Deal with discrimination and diversity complaints. Understand the role of managers and organisations in promoting diversity. What will make you stand out? Upon completion of this online Equality & Diversity course, you will gain the following: CPD QS Accredited Equality & Diversity course. Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the Equality & Diversity course at your own pace. Study for the Equality & Diversity course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Equality & Diversity is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enrolling in this course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Equality & Diversity and explore the key topics. Therefore, reinforce your knowledge and furnish your skills by enrolling in our Equality & Diversity course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion Once you complete the Equality & Diversity course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction to Diversity 15:59 1: Understanding Diversity Preview 15:59 Module 02: Exploring Stereotypes 03:09 2: Understanding Stereotypes 03:09 Module 03: Breaking Down the Barriers 05:50 3: Breaking Down the Barriers 05:50 Module 04: Oral Communication Abilities 08:48 4: Verbal Communication Skills 08:48 Module 05: Non-Verbal Interaction Abilities 05:04 5: Non-Verbal Communication Skills 05:04 Module 06: Taking Initiative 08:33 6: Being Proactive 08:33 Module 07: Managing Discrimination Challenges 10:19 7: Coping with Discrimination 10:19 Module 08: Addressing Diversity Concerns Individually 03:46 8: Dealing with Diversity Complaints as a Person 03:46 Module 09: Addressing Diversity Concerns in a Managerial Role 03:30 9: Dealing with Diversity Complaints as a Manager 03:30 Module 10: Addressing Diversity Concerns as an Organisational Entity 07:11 10: Dealing with Diversity Complaints as an Organization 07:11 Who is this course for? This Equality & Diversity course is ideal for: Those who are interested in working in an inclusive and diverse environment. Individuals who are looking for a career change. Those who are looking to improve their skills and knowledge in promoting diversity and inclusion. Those who are interested in working in a fast-paced and dynamic environment. Individuals who are looking to develop their communication and problem-solving skills. Requirements Without any formal requirements, you can delightfully enrol in this Equality & Diversity course. Career path Upon completing this Equality & Diversity course, you may pursue the following career paths: Diversity and Inclusion Officer (£30,000 - £45,000 per year) Equality and Diversity Consultant (£35,000 - £50,000 per year) Human Resources (HR) Manager (£35,000 - £55,000 per year) Diversity and Inclusion Trainer (£40,000 - £60,000 per year) Diversity and Inclusion Advisor (£45,000 - £70,000 per year)

Equip yourself with essential skills in teacher training and teaching assistance with this comprehensive course. Learn about effective communication, safeguarding, teaching methodologies, and supporting children with special educational needs. Perfect for aspiring teaching assistants and those interested in education fundamentals.

The demand for highly skilled educators has never been higher in the United Kingdom. To excel in the dynamic world of education, teachers need more than just subject knowledge – they require a holistic set of management skills to foster an enriching learning environment. That's where our Management Skills Bundle Course for Teachers comes into play!

Teacher Training Diploma Level 5 course equips learners with essential teaching skills and knowledge to excel in the education sector. It provides comprehensive insights into effective teaching methodologies, psychology in teaching, and strategies for managing diverse classroom situations.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This 20 Keys for Leading a Happy Life course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The 20 Keys for Leading a Happy Life course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to 20 Keys for Leading a Happy Life and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited 20 Keys for Leading a Happy Life course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this 20 Keys for Leading a Happy Life course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The 20 Keys for Leading a Happy Life will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction Introduction 00:01:00 My Promise to You 00:03:00 Section 02: Key to Happiness Key 1 - Environment 00:10:00 Key 2 - Choices 00:07:00 Key 3 - Disappointments 00:11:00 Key 4 - Other People's Opinion 00:05:00 Key 5 - Perfectionism 00:06:00 Key 6 - Be Positive 00:12:00 Key 7 - Perspective 00:07:00 Key 8 - The World Moves On 00:08:00 Key 9 - Scenarios 00:13:00 Key 10 - The '3 Questions' Method 00:04:00 Key 11 - World Ranking 00:05:00 Key 12 - Social Media, Bullying & Dealing With Difficult People 00:11:00 Key 13 - Work 00:16:00 Key 14 - Variety 00:04:00 Key 15- Block Scheme of Happiness 00:02:00 Key 16- Take Care of Your Home 00:04:00 Key 17- Health 00:07:00 Key 18- Dealing With Complainers 00:04:00 Key 19 - People Like to Talk 00:06:00 Key 20 - Comparing Yourself to Others 00:08:00 Section 03: End Thank You 00:03:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Are you looking to enhance your Equality & Diversity in Workplace skills? If yes, then you have come to the right place. Our comprehensive course on Equality & Diversity in Workplace will assist you in producing the best possible outcome by mastering the Equality & Diversity in Workplace skills. The Equality & Diversity in Workplace course is for those who want to be successful. In the Equality & Diversity in Workplace course, you will learn the essential knowledge needed to become well versed in Equality & Diversity in Workplace. Our Equality & Diversity in Workplace course starts with the basics of Equality & Diversity in Workplace and gradually progresses towards advanced topics. Therefore, each lesson of this Equality & Diversity in Workplace course is intuitive and easy to understand. Why would you choose the Equality & Diversity in Workplace course from Compliance Central: Lifetime access to Equality & Diversity in Workplace course materials Full tutor support is available from Monday to Friday with the Equality & Diversity in Workplace course Learn Equality & Diversity in Workplace skills at your own pace from the comfort of your home Gain a complete understanding of Equality & Diversity in Workplace course Accessible, informative Equality & Diversity in Workplace learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Equality & Diversity in Workplace Study Equality & Diversity in Workplace in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Equality & Diversity in Workplace Course Equality & Diversity in Workplace Curriculum Breakdown of the Equality & Diversity in Workplace Course Understanding Diversity Understanding Stereotypes Breaking Down the BarriersVerbal Communication Skills Non-Verbal Communication Skills Being Proactive Coping with Discrimination Dealing with Diversity Complaints as a Person Dealing with Diversity Complaints as a Manager Dealing with Diversity Complaints as an Organization CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Equality & Diversity in Workplace course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Equality & Diversity in Workplace. It is also great for professionals who are already working in Equality & Diversity in Workplace and want to get promoted at work. Requirements To enrol in this Equality & Diversity in Workplace course, all you need is a basic understanding of the English Language and an internet connection. Career path The Equality & Diversity in Workplace course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Equality & Diversity in Workplace. Equality and Diversity Officer: £25,000 to £40,000 per year Human Resources (HR) Manager: £30,000 to £60,000 per year Diversity Consultant: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Equality, Diversity and Inclusion skills? If yes, then you have come to the right place. Our comprehensive course on Equality, Diversity and Inclusion will assist you in producing the best possible outcome by mastering the Equality, Diversity and Inclusion skills. The Equality, Diversity and Inclusion course is for those who want to be successful. In the Equality, Diversity and Inclusion course, you will learn the essential knowledge needed to become well versed in Equality, Diversity and Inclusion. Our Equality, Diversity and Inclusion course starts with the basics of Equality, Diversity and Inclusion and gradually progresses towards advanced topics. Therefore, each lesson of this Equality, Diversity and Inclusion course is intuitive and easy to understand. Why would you choose the Equality, Diversity and Inclusion course from Compliance Central: Lifetime access to Equality, Diversity and Inclusion course materials Full tutor support is available from Monday to Friday with the Equality, Diversity and Inclusion course Learn Equality, Diversity and Inclusion skills at your own pace from the comfort of your home Gain a complete understanding of Equality, Diversity and Inclusion course Accessible, informative Equality, Diversity and Inclusion learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Equality, Diversity and Inclusion bundle Study Equality, Diversity and Inclusion in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Equality, Diversity and Inclusion Course Improve your chance of gaining in demand skills and better earning potential by completing the Equality, Diversity and Inclusion Equality, Diversity and Inclusion Curriculum Breakdown of the Equality, Diversity and Inclusion Course Module 01 : Understanding Diversity Module 02 : Understanding Stereotypes Module 03 : Breaking Down the Barriers Module 04 : Verbal Communication Skills Module 05 : Non-Verbal Communication Skills Module 06 : Being Proactive Module 07 : Coping with Discrimination Module 08 : Dealing with Diversity Complaints as a Person Module 09 : Dealing with Diversity Complaints as a Manager Module 10 : Dealing with Diversity Complaints as an Organization CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Equality, Diversity and Inclusion course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Equality, Diversity and Inclusion. It is also great for professionals who are already working in Equality, Diversity and Inclusion and want to get promoted at work. Requirements To enrol in this Equality, Diversity and Inclusion course, all you need is a basic understanding of the English Language and an internet connection. Career path The Equality, Diversity and Inclusion course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Equality, Diversity and Inclusion. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Do you know about Type -1 diabetes and Type - 2 diabetes? What is the difference between them? What are the symptoms? Well, get enrolled in this Diabetes Care course and learn everything about diabetes so that you can manage your diabetes and lead a healthy and happy life. Diabetes is a lifelong condition when your body can't use insulin properly or doesn't produce enough of it. Too much blood sugar remains in your bloodstream when there is insufficient insulin or when cells cease reacting to insulin. That can eventually lead to major health issues like renal disease, eyesight loss, and heart disease. This course is designed to provide you with all the necessary knowledge you need to live a healthier and happier life with diabetes. You will learn how to manage your diet, exercise, and medications to live the life you want. The information and knowledge delivered in the course will also help you consult anyone dealing with diabetes, thus helping others and creating an opportunity to build a career in the relevant field. Learning Outcome Get acquainted with diabetes and its symptoms know more about who is at risk of developing diabetes learn about the types of diabetes deepen your knowledge of treatment plans for diabetes learn how to manage diabetes and its care Benefits you will enjoy with the course Opportunity to earn a certificate accredited by CPDQS Free Assessments 24/7 Tutor Support This course offers you the necessary information and knowledge you need to learn, delivered via 12 audio-visual modules in a very engaging way. Module 01: What is Diabetes Module 02: The Diabetes Challenge Module 03: The Cost of Diabetes in Social Care Module 04: Type 1 Diabetes Module 05: Type 2 Diabetes Module 06: Type 2 Diabetes Treatments Module 07: Prediabetes Module 08: Gestational Diabetes Module 09: Other Types of Diabetes Module 10: Hypoglycaemia Module 11: Hyperglycaemia and Hyperosmolar Hyperglycaemic State Module 12: Glossary of Diabetes Terms Assessment Process Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Diabetes Care course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Learning Enthusiast Anyone interested in learning about diabetes care Anyone who wants to enhance their knowledge Diabetes Patients Requirements You will not need any prior background or expertise to enrol in this course. Career path Having knowledge about diabetes care will create various opportunities to build your career in the relevant fields. Diabetes care consultant Nurse Health Care Supporter In the UK, the annual salary for these job opportunities is ranging from £35,000 - £40,000 per annum.

Psychological wellbeing practitioners (PWPs) offer counselling and low-intensity therapy to people suffering from common mental health issues. Learn everything you need to know about Psychological Wellbeing Practitioners in this course and unlock your full potential in this profession. Psychological wellbeing practitioner job is suitable for persons who enjoy dealing with people and want a career that entails assisting others in overcoming adversity. If you wish to work as a PWP, enrol now to learn more about the requirements. Throughout the course, you will learn about the required skills for becoming psychological wellbeing practitioner, different types of therapies as well as common mental health difficulties and the way of engaging with the patients. Moreover, you will also understand how to assess the severity of a patient's symptoms, refer them to relevant healthcare practitioners, and provide a number of low-intensity therapy methods to help patients in recovering. Learning Outcomes This course will enable you to: Define the Role of a Psychological Wellbeing Practitioner Understand the concept of behavioural and cognitive behavioural therapy Identify a range of assessment strategies Discuss the proper way of recording the information of patients Describe the way of dealing with distressed clients Why Choose Psychological Wellbeing Practitioner? Opportunity to boost your CV/Resume with CPD accredited proficiency Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Certificates available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance included Please note that this online training does not entitle you to practise as a registered practitioner psychologist. If you are looking for a course to comply with HCPC's requirements, please contact the HCPC or the RCSLT. The Psychological wellbeing practitioner consists of eight modules which will help you to learn the necessary information to become a psychological wellbeing practitioner. At first you will get to know the basic concept of psychotherapy. In addition, this course will also discuss the use of standardised assessment tools. Also you will get to know about the Low Intensity CBT Treatment. Finally, this course will discuss the crisis that a client can face. ****Course Curriculum**** Module-1: Introduction to Psychotherapy Module-2: Skills of a Psychological Wellbeing Practitioner Module-3: Types of Therapies Module-4: Engaging and Assessing the Patients Module-5: Low Intensity CBT Treatment Module-6: Forms of Psychotherapy Module-7: Helping the Client in Crisis Module-8: Crisis Intervention CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in Psychology Anyone who wants to gain knowledge Students Doctors Requirements Enrol on the Psychological Wellbeing Practitioner with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Psychological Wellbeing Practitioner without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the Psychological Wellbeing Practitioner online from your computer, tablet, or smartphone, and learn in a way that suits you. Career path Psychological Wellbeing Practitioner Sonographer Careers adviser Medical herbalist The average salary of a Psychological Wellbeing Practitioner is £23,949 to £32,934 per year. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.