112 Dealing With Difficult Customers courses in Glasgow

Time Management 1 Day Training in Glasgow

Report Writing 1 Day Training in Glasgow

Conflict Management 1 Day Training in Paisley

Event Planning 1 Day Training in Paisley

Anger Management 1 Day Training in Paisley

Emotional Intelligence 1 Day Training in Paisley

Report Writing 1 Day Training in Paisley

Time Management 1 Day Training in Paisley

In the modern work environment, managers and leaders must treat all colleagues with respect, including those who are challenging. Understanding the causes of difficult behaviour and being self-aware are crucial for creating a fair and inclusive workplace. This training session equips participants with the knowledge and communication tools to manage and overcome difficult behaviours effectively. This course is available to book for delivery in-house for your organisation and people exclusively, for either a half or full days training workshop. Prices are dependent on size of group ranging from a minimum of 4 to a maximum of 12 delegates. If you have a smaller number of delegates the Puritas 1:1 Leadership Coaching Programme is recommended.

Summary This half day course is designed to help managers and supervisors understand the causes of poor behaviour and look at different strategies for dealing with this. The course can be run as a one-off session or can be incorporated into a series of sessions on managing staff. Alternatively it could be increased to a day-long course with participant’s role playing different scenarios in the afternoon. For voluntary and community organisation participants the course could include dealing with difficult volunteers as well as paid staff.