Description

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Learning Objectives:

By the end of this course you will be able to:

Identify, relate to, and put into practice the four characteristics of highly effective managers.

Plan, prioritize and delegate effectively.

Understand how to manage performance in such a way as to get the very best from your people.

Use a range of strategies for managing and developing a highly motivated and effective team.

Recognise the need for change in today’s business reality and be able to manage change.

Engaging and understanding others using a range of techniques.

Agenda:

Module One: Grooming a New Manager

Set Specific Goals

Authority (What They Can and Can"t Do)

Create a Shared Vision

The More they Learn, the More Responsibility They Get

Case Study

Module One: Review Questions

Module Two: Measuring Performance

Staying Within Their Budget

Setting Measurable Objectives

Skip Level Feedback

Collaborate on Criteria to be Evaluated

Case Study

Module Two: Review Questions

Module Three: Motivating Managers

Provide the Needed Resources

Bonuses and Incentives

Give Credit for Good Work

Keep Them Challenged

Case Study

Module Three: Review Questions

Module Four: Signs of Poor Management

Missed Deadlines

Team Turnover

Losing Customers

Little or No Growth

Case Study

Module Four: Review Questions

Module Five: Trust Your Team of Managers

Do Not Micromanage

Promote Open and Honest Communication

Reward Initiative

Trust, But Verify

Case Study

Module Five: Review Questions

Module Six: When an Employee Complains about their Manager

Keep the Information Confidential

Gather Information from Both Sides

Coach or Delegate the Solution

Follow-up with the Manager or Employee

Case Study

Module Six: Review Questions

Module Seven: Coaching and Mentoring (I)

Writing Performance Reviews

Provide Clear and Timely Feedback

Praise in Public, Criticize in Private

Make Sure Your Door is Always Open

Case Study

Module Seven: Review Questions

Module Eight: Coaching and Mentoring (II)

Offer Advice, Not the Solution

Create a Supportive Environment

Building Ownership

360 Degree Feedback

Case Study

Module Eight: Review Questions

Module Nine: When Do You Step In?

Unsafe or Dangerous Events

Legal Ramifications

Severe Financial Costs

Repeated Failures after Coaching Has Occurred

Case Study

Module Nine: Review Questions

Module Ten: Remember These Basic Qualities

Express Confidence in Their Abilities

Practice What you Preach

Have an Open Door

Their Success is Your Success

Case Study

Module Ten: Review Questions

Module Eleven: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

Target Audience:

Anybody who is interested in learning Manager Management Skills

Course Images

Manager Management 1 Day Training Airdrie

By Mangates

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