122 Dealing With Difficult Customers courses in Cardiff

Negotiation Skills - Professional 1 Day Workshop in Cardiff

Recruitment Skills 1 Day Workshop in St Davids

Managing Performance 1 Day Workshop in St Davids

Communication Strategies 1 Day Workshop in St Davids

Negotiation Skills - Professional 1 Day Workshop in St Davids

Managing Performance 1 Day Workshop in Newport

Recruitment Skills 1 Day Workshop in Newport

Communication Strategies 1 Day Workshop in Newport

Negotiation Skills - Professional 1 Day Workshop in Newport

In the modern work environment, managers and leaders must treat all colleagues with respect, including those who are challenging. Understanding the causes of difficult behaviour and being self-aware are crucial for creating a fair and inclusive workplace. This training session equips participants with the knowledge and communication tools to manage and overcome difficult behaviours effectively. This course is available to book for delivery in-house for your organisation and people exclusively, for either a half or full days training workshop. Prices are dependent on size of group ranging from a minimum of 4 to a maximum of 12 delegates. If you have a smaller number of delegates the Puritas 1:1 Leadership Coaching Programme is recommended.