376 Dealing With Difficult Customers courses delivered Online

Diversity and Equality in Workplace courses train you to ensure a healthy environment for your employees who come from different backgrounds. Maintaining unity in diversity is a must to maximise the output of your company. This course allows you to know the tricks to keep equity in the workplace. Diversity and Equality in Workplace courses will also help you to train your staff to ensure a peaceful environment. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Diversity and Equality in Workplace Module One - Getting Started 01:00:00 Module Two - Understanding Diversity 01:00:00 Module Three - Understanding Stereotypes 01:00:00 Module Four - Breaking Down the Barriers 00:30:00 Module Five - Verbal Communication Skills 00:30:00 Module Six - Non-Verbal Communication Skills 01:00:00 Module Seven - Being Proactive 00:30:00 Module Eight - Coping with Discrimination 01:00:00 Module Nine - Dealing with Diversity Complaints as a Person 01:00:00 Module Ten - Dealing with Diversity Complaints as a Manager 01:00:00 Module Eleven - Dealing with Diversity Complaints as an Organization 01:00:00 Module Twelve - Wrapping Up 00:15:00 Diversity and Equality Why Promote Equality and Diversity? 00:15:00 The Equality and Diversity Jigsaw Pieces 00:15:00 Integrating Equality and Diversity into Planning and Delivery 00:15:00 Building Equality into Teaching and Learning 00:15:00 Dealing with Harassment and Bullying 00:15:00 Diversity in Workplace: Disability Defining Terms 00:15:00 Dissecting Labels 00:30:00 Accessibility 00:15:00 The Cornerstones of Diversity 00:15:00 Encouraging Diversity by Hiring 00:30:00 Using the STOP Technique 00:15:00 Communication Essentials for Disability Awareness 00:30:00 Communication Styles 00:15:00 Critical Conversations 00:15:00 Activities Diversity and Equality in Workplace Level 3- Activities 00:00:00 Recommended Reading Recommended Reading : Level 3 Diploma in Diversity and Equality in Workplace 00:00:00 Mock Exam Mock Exam - Diversity and Equality in Workplace Diploma 00:20:00 Final Exam Final Exam - Diversity and Equality in Workplace Diploma 00:20:00 Assignment Assignment - Diversity and Equality in Workplace Diploma 3 weeks, 3 days Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

To keep a workplace healthy, happy, relevant and productive; the presence of diversity and equality is something to be encouraged and aimed for. This training course guides you in the best methods of employing that practise and ensuring that employees come from different backgrounds and have different beliefs and lifestyles. The tutorials are designed to break down barriers and understand stereotyping, as well as teaching you how to deal with discrimination and complaints that may stem from that. Learning Outcomes: Understand the notion of diversity and dismiss stereotypes Cope with discrimination and unsustainable complaints Developing communication skills and build confidence Work to accommodate disability and the associated challenges Deal with harassment and bullying Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is This Course for?  The course is designed for those embedded in HR management and administration, and in a position to influence a movement towards more employee diversity and equality.  Requirements This Workplace Diversity Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path The course is suitable for those in the roles of HR Manager Business Manager Head of Department Team Leader Office Administration Course Content Diversity and Equality in Workplace Module One - Getting Started 01:00:00 Module Two - Understanding Diversity 01:00:00 Module Three - Understanding Stereotypes 01:00:00 Module Four - Breaking Down the Barriers 00:30:00 Module Five - Verbal Communication Skills 00:30:00 Module Six - Non-Verbal Communication Skills 01:00:00 Module Seven - Being Proactive 00:30:00 Module Eight - Coping with Discrimination 01:00:00 Module Nine - Dealing with Diversity Complaints as a Person 01:00:00 Module Ten - Dealing with Diversity Complaints as a Manager 01:00:00 Module Eleven - Dealing with Diversity Complaints as an Organization 01:00:00 Module Twelve - Wrapping Up 00:15:00 Diversity and Equality Why Promote Equality and Diversity? 00:15:00 The Equality and Diversity Jigsaw Pieces 00:15:00 Integrating Equality and Diversity into Planning and Delivery 00:15:00 Building Equality into Teaching and Learning 00:15:00 Dealing with Harassment and Bullying 00:15:00 Diversity in Workplace: Disability Defining Terms 00:15:00 Dissecting Labels 00:30:00 Accessibility 00:15:00 The Cornerstones of Diversity 00:15:00 Encouraging Diversity by Hiring 00:30:00 Using the STOP Technique 00:15:00 Communication Essentials for Disability Awareness 00:30:00 Communication Styles 00:15:00 Critical Conversations 00:15:00 Activities Diversity and Equality in Workplace Level 3- Activities 00:00:00 Recommended Reading Recommended Reading : Level 3 Diploma in Diversity and Equality in Workplace 00:00:00 Assignment Assignment - Workplace Diversity 3 weeks, 3 days Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Do you wish to know the facilitation adequetely and what tools are needed to facilitate and organize? This course will truly help you discover the tools and skills you need for facilitation. Description: Facilitation skill has to be learned and developed to be able to demonstrate it effectively to any organisation. You will learn these skills when you understand its definition, purpose, and benefits that are the main purpose of this module. Through this course, you will learn differentiation process and content. The importance of group discussions and how to prepare for it will be emphasised. Also, you will be provided with the guidelines in dealing with challenges in groups. They know what and how interventions work to be able to facilitate it well. Who is the course for? Facilitators or anyone from the management team that needs to learn about facilitation skills training. People who need to know how to facilitate and train people in their organisation. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Facilitation Skill Training Course would be beneficial for the following careers: Businessmen Executive Management Members Team Facilitator Team Leader. Facilitation Skills Training Module One - Getting Started 01:00:00 Module Two - Understanding Facilitation 00:30:00 Module Three - Process vs. Content 01:00:00 Module Four - Laying the Groundwork 00:30:00 Module Five - Tuckman and Jensen's Model of Team Development 01:00:00 Module Six - Building Consensus 00:30:00 Module Seven - Reaching a Decision Point 01:00:00 Module Eight - Dealing with Difficult People 01:00:00 Module Nine - Addressing Group Dysfunction 01:00:00 Module Ten - About Intervention 00:30:00 Module Eleven - Intervention Techniques 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Facilitation Skills Training- Activities 00:00:00 Mock Exam Mock Exam- Facilitation Skills Training 00:20:00 Final Exam Final Exam- Facilitation Skills Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Elevate your telesales prowess with our comprehensive training program - 'Telesales Executive Training: Art of Persuasive Selling.' Master prospecting, sales techniques, call preparation, and closing strategies. Acquire the skills to navigate difficult situations, impeccable telephone etiquette, and decode sales metrics. Join us for a transformative experience in honing your sales skills and achieving unparalleled success in the world of telesales.

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At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00

Do you know how to maintain a safe and a respectful space at work? Is it accurate to say that you are missing leadership opportunities since you're sending the wrong message to others? Making everybody in your work environment feel welcome comes down to approaching everybody with respect. Enrol in this course and foster a safe & respectful workplace by learning how to treat everyone equally. Description: Equality and diversity exist to guarantee a comprehensive work environment, one where 'difference' is never an obstacle to landing a position or advancing in your profession. With the world ending up being more mobile and diverse, diversity has a vital importance in the work environment. This course will enable students to comprehend what diversity is all about, and how they can help make a more diverse world at work and home. So enrol! Who is the course for? Managers, supervisors and staff from various types of organisations who want to navigate workplace differences Students and business professionals who are interested in knowing more about the field of health and safety. Team leaders. Individuals who look forward to taking in leadership roles. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diversity and Equality in Workplace Level 3 course will be very beneficial and helpful, especially to the following careers: Diversity program specialist. Diversity program officer. Policy analyst. Diversity and Equality in Workplace Module One - Getting Started 01:00:00 Module Two - Understanding Diversity 01:00:00 Module Three - Understanding Stereotypes 01:00:00 Module Four - Breaking Down the Barriers 00:30:00 Module Five - Verbal Communication Skills 00:30:00 Module Six - Non-Verbal Communication Skills 01:00:00 Module Seven - Being Proactive 00:30:00 Module Eight - Coping with Discrimination 01:00:00 Module Nine - Dealing with Diversity Complaints as a Person 01:00:00 Module Ten - Dealing with Diversity Complaints as a Manager 01:00:00 Module Eleven - Dealing with Diversity Complaints as an Organization 01:00:00 Module Twelve - Wrapping Up 00:15:00 Diversity and Equality Why Promote Equality and Diversity? 00:15:00 The Equality and Diversity Jigsaw Pieces 00:15:00 Integrating Equality and Diversity into Planning and Delivery 00:15:00 Building Equality into Teaching and Learning 00:15:00 Dealing with Harassment and Bullying 00:15:00 Diversity in Workplace: Disability Defining Terms 00:15:00 Dissecting Labels 00:30:00 Accessibility 00:15:00 The Cornerstones of Diversity 00:15:00 Encouraging Diversity by Hiring 00:30:00 Using the STOP Technique 00:15:00 Communication Essentials for Disability Awareness 00:30:00 Communication Styles 00:15:00 Critical Conversations 00:15:00 Activities Diversity and Equality in Workplace Level 3- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diversity and Equality in Workplace Level 3 00:20:00 Final Exam Final Exam- Diversity and Equality in Workplace Level 3 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Diversity Training It is estimated that diverse companies are 35% more likely to outperform their less diverse counterparts. In an age where inclusivity and diversity are essential business practices, our Diversity Training course is a great resource for professionals seeking to foster a more inclusive workplace.  This comprehensive Diversity Training course dives into the complex fabric of workplace diversity, equipping you with the knowledge and skills to navigate and enrich diverse environments. It is especially important in today's globalised world, where understanding and embracing diversity is key to personal and organisational success. The curriculum begins with an introduction to the concept of diversity, exploring its multi-sided nature and the various factors that contribute to a diverse workplace. As the course progresses, it addresses critical issues such as prejudice, stereotyping, and discrimination and uncovers the often-overlooked realm of unconscious biases. By offering insights into these complex areas, the Diversity Training course prepares you to actively participate in creating more inclusive and harmonious work environments. Beyond theoretical knowledge, the Diversity Training course offers practical guidance on avoiding unconscious biases at work, adapting to new paradigms in workplace diversity, and understanding the limitations of diversity training. The final module focuses on effective strategies for dealing with diversity, ensuring that you are well-equipped to lead and thrive in diverse settings. So what are you waiting for? Enrol today! What Will You Learn? After completing this Diversity Training course, you will be able to: Understand the fundamentals and importance of diversity in the modern workplace. Identify various factors that contribute to a diverse work environment. Recognise and address prejudice, stereotyping, and discrimination. Uncover and mitigate unconscious biases in professional settings. Implement strategies to avoid unconscious biases in the workplace. Adapt to new paradigms and practices in workplace diversity. Understand the limitations of diversity training and how to overcome them. Develop skills to effectively manage and embrace diversity in the workplace. Who is This Course For? This Diversity Training course is ideal for: Professionals seeking to enhance their understanding and management of diversity in the workplace. Human Resources personnel aiming to implement effective diversity and inclusion policies. Team leaders and managers dedicated to creating inclusive and dynamic team environments. Anyone interested in personal growth and enhancing their interpersonal skills in diverse settings. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Diversity Introduction to Diversity 00:36:00 Module 02: Factors that Create Diversity Factors that Create Diversity 00:33:00 Module 03: Prejudice, Stereotyping & Discrimination Prejudice, Stereotyping & Discrimination 00:32:00 Module 04: Unconscious Biases Unconscious Biases 00:43:00 Module 05: Avoiding Unconscious Biases at the Workplace Avoiding Unconscious Biases at the Workplace 00:35:00 Module 06: New Paradigms in Workplace Diversity New Paradigms in Workplace Diversity 00:34:00 Module 07: Diversity Training & Its Limitations Diversity Training & Its Limitations 00:33:00 Module 08: Dealing with Diversity Dealing with Diversity 00:32:00

Register on the Diversity Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Diversity Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Diversity Training Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Diversity Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Diversity Introduction to Diversity 00:36:00 Module 02: Factors that Create Diversity Factors that Create Diversity 00:33:00 Module 03: Prejudice, Stereotyping & Discrimination Prejudice, Stereotyping & Discrimination 00:32:00 Module 04: Unconscious Biases Unconscious Biases 00:43:00 Module 05: Avoiding Unconscious Biases at the Workplace Avoiding Unconscious Biases at the Workplace 00:35:00 Module 06: New Paradigms in Workplace Diversity New Paradigms in Workplace Diversity 00:34:00 Module 07: Diversity Training & Its Limitations Diversity Training & Its Limitations 00:33:00 Module 08: Dealing with Diversity Dealing with Diversity 00:32:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.