Medical Secretary & Receptionist

Understand the fundamentals of the National Health Service.

Understand the roles and responsibilities of a medical secretary.

Know how to organise schedules and manage appointment systems.

Gain a clear understanding of the Law, Ethics and Medicine.

Gain a thorough understanding of the effective filing system in medical offices.

Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.

Become skilled at controlling and ordering stocks and supplies.

Gain in-depth knowledge of Medical Terminology and Clinical Aspects.

Know the importance of health and safety in the healthcare sector.

Have a solid understanding of Complementary Medicine

Self-paced course, access available from anywhere.

Easy to understand, high-quality study materials.

Medical Secretary & Receptionist Course developed by industry experts.

MCQ quiz after each module to assess your learning.

Automated and instant assessment results.

24/7 support via live chat, phone call or email.

Free PDF certificate as soon as completing this Course.

Free 10 PDF Certificate

Access to Content - Lifetime

Exam Fee - Totally Free

Free Retake Exam

History

Structure of the NHS

The NHS Plan

Resource Allocation

Delivering Care

Mental Health Services

Public Health

The NHS, the Regions and Devolution

The Medical Receptionist

Putting Patient First

Complaints Within the Health Service

The Complaints Procedure

Patient and Public Involvement

Patient's Rights

Access to Health Care

Total Quality in Medical Practice

Customer Care: Involving Patients and the Public

Report Writing

Electronic Mail & Mobile Phones: Text Messages

Telephone Skills

People Skills - Face to Face

Meeting

Performance Review & Counselling

The Practice Leaflet & Hospital Information Leaflets

Networking

Medical Ethics and Etiquette

Doctor's Duties

Patient's Right

The Regulatory Bodies and Their Role

Legal Aspects

Certification

Health and Safety at Work

First Aid at Work

Hazardous Substances

The NHS National Patient Safety Agency (NPSA)

Hepatitis & AIDS

Fire Precautions

Clinical Risk Management

Coping With Aggression & Violence

Record Keeping and General Administration

Information Technology

The Patient's Route Through the Hospital

Outpatient Appointments

Admissions from the Waiting List

Accident and Emergency Admissions

Home From Hospital Support

Day Cases and Ward Attendees

Hospital Team

Clinical Audit

Star Ratings

What is a Medical Record?

Cases Notes

Master Index

Filing Room or Records Library

Medical Records Procedure for Departments

Retention of Records

Destruction of Medical Records

The Role of the Secretary in the Hospital

Private Clinic or Hospital

The Secretary In Private Practice

Contracting

Finance

Practice Income

Scotland

Wales

Northern Ireland

Computers in General Practice

Electronic Medicine

Computers in Hospitals

Maintaining Security

Pathology and X-ray Examinations

Prescribing and Drugs

Nurse Prescribing

New Developments in Pharmacy

Audit

Health Economics and Cost-effective Medicine

Private Finance Initiative

Clinical Governance

National Institute for Clinical Excellence (NICE)

National Clinical Assessment Service (NCAS)

National Service Framework (NSF)

Patient Surveys

Acupuncture

Alexander Technique

Aromatherapy

Chiropractic

Homoeopathy

Hydrotherapy

Hypnotherapy

Osteopathy

Reflexology

Module 01: Introduction to Communication

Module 02: The Communication Skills

Module 03: Different Types of Communication

Module 04: Different Methods of Communication

Module 05: Styles of Communication

Module 06: Barriers to Communication

Module 07: Assessing Communication Competence: Relevant Criteria

Module 08: Seven Actions for Effective Communication

Module 09: Do's and Don'ts of Effective Communication

Module 01: Introduction to Stress and Stress Management

Module 02: Develop an Awareness of Mental Health

Module 03: Develop an Awareness of Substance Misuse

Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults

Module 05: Dementia Awareness

Module 01: An Overview of Proofreading

Module 02: Use of the Style Guide

Module 03: Spelling and Grammar

Module 04: Paper-based Proofreading

Module 05: On the Screen Proofreading

Module 06: Basics of Copy Editing

Module 07: Copy Editing - the Use of Language

Module 08: Copy Editing - Checking Accuracy and Facts

Module 09: Copy Editing - Legal Checks

Module 10: Career Development

Module 01: Difficult People and Their Difficult Behaviour

Module 02: Communicating With Difficult People

Module 03: Standing Up to Difficult People

Module 04: A Quick Guide to the Seven Classically Difficult Types

Module 05: Dealing with Bosses Who Drive You Barmy

Module 06: Colleagues to Throttle

Module 07: Dealing With Impossible People

Module 08: The Temper Tantrum Type

Module 01: Preparing to Achieve Own Job Goals

Module 02: Promoting Yourself and Preparing for a Job Interview

Module 1: Introduction to Customer Service

Module 2: Understanding the Organisation

Module 3: Prepare to Deliver Excellent Customer Service

Module 4: Communication in the Customer Service Role

Module 5: Understand Customers

Module 01: An Overview of Mental Health

Module 02: Mental Health Support Worker

Module 03: Understanding Childhood and Adolescent Psychiatric Disorders

Module 04: Understanding Stress and Anxiety Disorders

Module 05: Understanding Schizophrenia

Module 06: Understanding Personality Disorders

Module 07: Understanding Mood Disorders

Module 08: Understanding Eating & Sleeping Disorders

Module 09: Understanding Self-Harm and Suicide

Module 10: Treating Mental Illness with Medication and Therapy

Module 11: Laws Related to Mental Health

Module 12: Mental Health System

Module 13: The Participation of the Service User

Module 01: Workplace Stress

Module 02: Rational and Irrational Beliefs

Module 03: The ABC Framework of REBT

Module 04: Cognitive Therapy (CT)

Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace

Module 06: Conclusion

Module 01: Introduction to Anger

Module 02: The Process in Anger

Module 03: Effect of Anger on Our Thinking

Module 04: How to Manage Anger

Good command of the English language

Must be vivacious and self-driven

Basic computer knowledge

A minimum of 16 years of age is required

Medical Receptionist

Medical Secretary

Healthcare Administrator

GP Receptionist

Patient Coordinator