391 Dealing With Difficult Customers courses delivered Online

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Production Manager at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Production Manager at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Production Manager at QLS Level 5 course. Due to Production Manager at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Production Manager at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Production Manager at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Production Manager at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Production Manager at QLS Level 5 course. This Production Manager at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Production Manager at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Production Manager at QLS Level 5 course: Module One: Understanding Facilitation Module Two: Process vs. Content Module Three: Laying the Groundwork Module Four: Tuckman and Jensen's Model of Team Development Module Five: Building Consensus Module Six: Reaching a Decision Point Module Seven: Dealing with Difficult People Module Eight: Addressing Group Dysfunction Module Nine: About Intervention Module Ten: Intervention Techniques Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Production Manager at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Production Manager at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Production Manager at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Production Manager at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Production Manager at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Self Esteem and Assertiveness Skills at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points)to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Self Esteem at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Self Esteem at QLS Level 5 course. Due to Self Esteem at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Self Esteem at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Self Esteem at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Self Esteem at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Self Esteem at QLS Level 5 course. This Self Esteem at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Self Esteem at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Self Esteem at QLS Level 5 course: Module One: What Does Self-Confidence Mean To You? Module Two: Obstacles to Our Goals Module Three: Communication Skills Module Four: The Importance of Goal Setting Module Five: Feeling the Part Module Six: Looking the Part Module Seven: Sounding the Part Module Eight: Powerful Presentations Module Nine: Coping Techniques Module Ten: Dealing with Difficult Behavior Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Self Esteem and Assertiveness Skills at QLS Level 5 exams. CPD 105 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Self Esteem at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Self Esteem at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Self Esteem and Assertiveness Skills at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Self Esteem and Assertiveness Skills at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Looking to enhance your facilitation skills? Our Facilitation Skills Training course can help you become a proficient facilitator and lead successful meetings with ease. This course is part of a bundle of 11 relevant courses that are CPD-QS accredited, providing you with a competitive edge in the job market. The first course is QLS-endorsed, and you will receive a QLS hardcopy certificate for free with it. This certificate is a great way to showcase your skills and demonstrate your commitment to ongoing professional development. Throughout the course, you will learn how to plan, facilitate, and manage meetings effectively, as well as how to handle difficult situations and build consensus among participants. This course is designed to be interactive and engaging, with real-world examples and exercises to reinforce your learning. If you want to develop your facilitation skills and advance your career, this course is perfect for you. With facilitation skills in demand across a range of industries, this course will equip you with the skills you need to succeed. Enrol Now ! This Facilitation Skills Training Bundle Package includes: Course 01: Award in Facilitation Skills at QLS Level 2 10 Premium Additional CPDQS Accredited Courses - Course 01: Operations Management Training Course 02: Project Management Course Course 03: Strategic Planning Process Course 04: Quality Assurance (QA) Manager Course 05: Lean Process and Six Sigma Training Course Course 06: Workplace Health and Safety Course 07: Compliance Risk and Management Course 08: People Management Skills Course 09: Workplace Stress Management Diploma Course 10: Certificate Course in Creativity and Creative Problem Solving Why Prefer This Facilitation Skills Training Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Facilitation Skills Training bundle courses, you will be able to learn: By the end of this course, you will be able to: Define the role of a facilitator and the key skills required Plan and prepare for effective meetings and workshops Facilitate discussions and manage group dynamics Use effective communication techniques to build consensus and resolve conflicts Apply different facilitation methods to achieve specific outcomes Evaluate the effectiveness of meetings and identify areas for improvement Create an action plan for ongoing personal and professional development ***Curriculum breakdown of Facilitation Skills Training*** Module One: Understanding Facilitation Module Two: Process vs. Content Module Three: Laying the Groundwork Module Four: Tuckman and Jensen's Model of Team Development Module Five: Building Consensus Module Six: Reaching a Decision Point Module Seven: Dealing with Difficult People Module Eight: Addressing Group Dysfunction Module Nine: About Intervention Module Ten: Intervention Techniques How is the Facilitation Skills Training Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders who want to improve their facilitation skills HR professionals who need to facilitate workshops and meetings Project managers who need to lead effective meetings and workshops Trainers and coaches who want to enhance their facilitation skills Anyone who wants to develop their facilitation skills for personal or professional reasons Career path Operations Manager: £40,000 - £60,000 per year Project Manager: £35,000 - £70,000 per year Quality Assurance Manager: £30,000 - £50,000 per year Health and Safety Manager: £25,000 - £45,000 per year Compliance Manager: £35,000 - £60,000 per year HR Manager: £30,000 - £50,000 per year Training and Development Manager: £30,000 - £50,000 per year Certificates Award in Facilitation Skills at QLS Level 2 Hard copy certificate - Included After successfully completing the Course, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality License Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

The Care Certificate (Standards 1–15) Complete Health Care Preparation & Career Guide Course is your all-in-one gateway to understanding the essential knowledge expected in the UK health and social care sector. Whether you're new to care or looking to refresh your awareness, this course delivers a clear, structured approach to all 15 standards—no fluff, no filler. It's designed for those keen to gain a solid grasp of professional care responsibilities, values, and expectations, all from the comfort of your own space. This course is ideal for those serious about building a future in care without sifting through jargon or going round in circles. Every module is built with clarity, relevance, and focus, helping you learn what matters most. With an eye on quality and detail, it’s a straight-talking, no-nonsense route through the foundational pillars of care, while still being approachable and engaging. Whether you're looking to build confidence or take a smarter step forward in your understanding, this course has the insight and structure to guide your way. Job Responsibilities for Care worker in the UK: Providing personal care and assistance to individuals in need. Supporting patients with daily activities such as dressing, bathing, and feeding. Monitoring and recording vital signs and health conditions. Administering medication as prescribed and following proper procedures. Assisting in mobility and physical exercises. Offering emotional support and companionship to patients. Communicating effectively with healthcare professionals and family members. Maintaining a clean and safe environment for patients. Following care plans and documenting patient progress. Skills Needed to Be Successful Empathy and compassion for individuals in need of care. Excellent communication and interpersonal skills. Ability to work well in a team and collaborate with healthcare professionals. Patience and understanding in dealing with diverse patient needs. Attention to detail for accurate recording and documentation. Ability to follow instructions and adhere to healthcare protocols. Flexibility and adaptability in responding to changing patient requirements. Problem-solving skills to address patient needs and challenges. Key Features CPD Accredited Care Certificate Courses Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Care Certificate Courses Details Course 01: The Care Certificate Preparation This comprehensive course provides a detailed understanding of the care sector and the key roles within it, covering essential knowledge and skills to achieve a professional certificate. Course 02: Safeguarding Children - Level 2 Designed for professionals working with children, this course provides comprehensive training on safeguarding laws, policies, and procedures to ensure the welfare of children. Course 03: Safeguarding Vulnerable Adults Training Ideal for professionals working with vulnerable adults, this training course covers the necessary knowledge and skills to prevent and address abuse and ensure the well-being of vulnerable adults. Course 04: Understanding Autism Level 3 This course introduces learners to different types of autism and equips them with the skills to effectively support individuals with autism. Course 05: Mental Health & Social Care Gain a comprehensive understanding of mental health and social care through this training course, covering important concepts and roles within the field. Course 06: Risk Management in Health & Social Care This course provides aspiring professionals with the tools and knowledge to identify and manage risks and hazards in health and social care settings. Course 07: Manual Handling Training Learn safe manual handling techniques and comply with health and safety legislation in this comprehensive training course designed for various industries. Course 08: Paediatric First Aid Training Develop the necessary skills to provide first aid to children and infants in this practical training course for individuals responsible for their welfare. Course 09: First Aid This course covers the fundamentals and advanced aspects of first aid, providing knowledge and skills to respond to various medical situations. Course 10: Health and Safety Level 2 Gain an in-depth understanding of health and safety regulations for various work settings, including procedures, risk assessment, and personal protective equipment. Course 11: Health and Social Care This comprehensive course provides a detailed understanding of the health and social care sector, covering essential knowledge and roles within the field. Course 12: Drugs Awareness Develop a comprehensive understanding of drugs and their impact through this course, equipping learners with essential knowledge for relevant professions. Course 13: End of Life Care Learn about end-of-life care and the skills needed to provide compassionate support to individuals in their final stages of life. Course 14: Child Care Designed for those working with children, this course covers various areas of child care and promotes the development, health, and safety of children. Course 15: Carer Gain comprehensive knowledge and skills related to the role of a carer through this training course, covering important aspects of caregiving. Course 16: Palliative Care This course provides a detailed understanding of palliative care, focusing on providing compassionate support to individuals with life-limiting illnesses. Course 17: Observation Skills for Carers Develop essential observation skills for effective caregiving through this comprehensive training course. Course 18: Medication Gain a detailed understanding of medication and its administration in health and social care settings through this training course. Course 19: Youth Work Training Ideal for those interested in working with young people, this course explores the opportunities and skills needed for a successful career in youth development. Course 20: Personal Development Skills Develop essential personal development skills for professional growth through this comprehensive training course. Course 21: Coronavirus (COVID-19) Awareness Course Stay updated with the latest information and health and safety guidelines regarding COVID-19 through this course. Accreditation These bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Care Certificate course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive Online Course is ideal for individuals associated with the sector, such as: Healthcare Assistant Support worker Paediatric Nurse Child Support Worker Child & Adolescent Psychologist Dementia Carer Requirements No prior degree or experience is required to enrol in this course. Career path This course will help you to explore a variety of career paths in the related industry, including: Healthcare Assistant Support Worker Care Assistant, Coordinator Senior Healthcare Assistant Registered Nurse Social Worker Residential Worker Domiciliary Worker Mental Health Support Worker Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Discrimination is a big deal. Regardless if you are the one being discriminated against, the one doing the discriminating, or if you are seeing it happen around you, discrimination is real and it can be a serious problem. In Dealing with Discrimination in the Workplace, you will learn the steps to: 1. Help you recognize when discrimination is occurring, 2. Identify how to acknowledge the situation, and then 3. Know how to proceed to eliminate the problem. Through the use of application exercises and a rich multimedia process, you will gain the skills you need to truly identify, address, and deal with discrimination.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Teacher Training at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Teacher Training at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Teacher Training at QLS Level 3 course. Due to Teacher Training at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Teacher Training at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Teacher Training at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Teacher Training at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Teacher Training at QLS Level 3 course. This Teacher Training at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Teacher Training at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Teacher Training at QLS Level 3 course: Module 01: Understanding Training and Facilitation Module 02: Gathering Materials Module 03: Creating a Lesson Plan Module 04: Choosing Activities Module 05: Preparing for the Workshop Module 06: Getting Off on the Right Foot Module 07: Delivery Tips and Tricks Module 08: Keeping it Interactive Module 09: Dealing With Difficult Participants Module 10: Tackling Tough Topics Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Teacher Training at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Teacher Training at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Teacher Training at QLS Level 3 No prior background or expertise is required. Career path The Teacher Training at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Teacher Training at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Teacher Training at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Step into a realm where understanding meets action, where perceptions are reshaped, and where inclusivity thrives. Welcome to the Level 3 Certificate in Equality & Diversity in the Workplace, where the heartbeat of progress pulsates through every module. Embark on a journey with our Level 3 Certificate in Equality & Diversity in Workplace which transcends mere comprehension, delving deep into the essence of diversity, breaking barriers, and fostering an environment where every voice resonates harmoniously. Here, knowledge isn't just power; it's the catalyst for transformative change. Join us and become the architect of a workplace that celebrates differences, empowers individuals, and champions equality through Level 3 Certificate in Equality & Diversity in Workplace course. This transformative Level 3 Certificate in Equality & Diversity in Workplace course delves deeper than just ticking compliance boxes. Level 3 Certificate in Equality & Diversity in Workplace equips you with the knowledge, skills, and confidence to be a beacon of inclusion, fostering a thriving environment where everyone can reach their full potential. Level 3 Certificate in Equality & Diversity in Workplace course Learning Outcomes: Explore the intricate tapestry of diversity within the workplace. Challenge stereotypes and dismantle barriers with insight and empathy. Hone effective verbal and non-verbal communication skills. Proactively foster an environment of inclusion and acceptance. Navigate instances of discrimination with resilience and poise. Equip yourself with the tools to address diversity complaints at all levels. Level 3 Certificate in Equality & Diversity in Workplace Module 01 : Understanding Diversity Module 02 : Understanding Stereotypes Module 03 : Breaking Down the Barriers Module 04 : Verbal Communication Skills Module 05 : Non-Verbal Communication Skills Module 06 : Being Proactive Module 07 : Coping with Discrimination Module 08 : Dealing with Diversity Complaints as a Person Module 09 : Dealing with Diversity Complaints as a Manager Module 10 : Dealing with Diversity Complaints as an Organization Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Equality & Diversity in Workplace Who is this course for: Human Resource Professionals Managers and Supervisors Diversity and Inclusion Officers Legal Compliance Officers Business Owners Requirements Level 3 Certificate in Equality & Diversity in Workplace To enrol in this Level 3 Certificate in Equality & Diversity in Workplace course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Equality & Diversity in Workplace Career Paths: Diversity Officer: £25,000 - £45,000 HR Manager: £30,000 - £60,000 Training and Development Specialist: £25,000 - £50,000 Legal Compliance Manager: £35,000 - £70,000 Organizational Development Consultant: £30,000 - £55,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Secretary & Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Bundle Course Course 01: Secretary : Medical Secretary & Receptionist Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 4 Time Management Course Course 05: Level 5 Negotiation Skills Course Course 06: Level 5 Report Writing Course Course 07: Level 1 Certificate in Well-being Course 08: Level 2 Customer Service Course 09: Mental Health Support Worker Course 10: Workplace Stress Management Course 11: Level 2 Award in Job Search and Interview Skills ***Others Included of Medical Secretary & Receptionist Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Secretary & Receptionist: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 1 Certificate in Well-being*** Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness ------------------- ***Dealing With Difficult People*** Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Mental Health Support Worker*** ------------------- ***Workplace Stress Management*** ------------------- ***Level 2 Award in Job Search and Interview Skills*** ------------------- Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Secretary & Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

🚀 Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! 🚀 Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario. Why Choose Difficult Workplace Conversation Level 2? Master the Art of Communication 🎨 Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all. Build Stronger Relationships 🤝 In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams. Boost Your Professional Confidence 💼 Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance. Stay Ahead in Your Career 📈 In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth. Who is this for? Professionals at all Levels: Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career. Team Leaders and Managers: Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success. Human Resources Professionals: HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment. Career Path Entry-Level Professionals: Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey. Mid-Level Managers: Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization. Senior Executives: Lead by example and cultivate a culture of open communication and collaboration to drive organizational success. Frequently Asked Questions (FAQ) Q: Can I take this course if I have no prior experience in difficult workplace conversations? A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills. Q: Is there ongoing support available after completing the course? A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course. Unlock Your Potential Today! Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace! Course Curriculum Module 1 Difficult Workplace Conversations. Difficult Workplace Conversations. 00:00 Module 2 Empathy and Managing Emotions. Empathy and Managing Emotions. 00:00 Module 3 Constructive Communication and Conflict Resolution. Constructive Communication and Conflict Resolution. 00:00 Module 4 Mediation and Communication Strategies. Mediation and Communication Strategies. 00:00 Module 5 Productive Work Environment and Team Building. Productive Work Environment and Team Building. 00:00

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