Booking options
£105
£105
On-Demand course
19 hours
All levels
Turn your skills into a competitive advantage that is recognised globally and endorsed for quality by QLS, the UK's most reputable high-quality course auditor.
Know how to get one-time visitors into devoted customers by mastering effective techniques! Fill in the gaps for better efficiency and productivity. Learn and develop more advanced skills to become a confident Customer Service Advisor. Enrol now to help make or break companies with your incredible skills because people remember how a company treated them more vividly than their products.
This premium QLS endorsed course comes with intensive study modules, dedicated tutor assistance, flexible learning opportunity and a globally recognised Customer Service certification all-together. Thus, successful completion of our course will give you limitless opportunities anywhere and everywhere, since the value of QLS endorsed courses are quite high, to say the least!!
What's more, the quality of our first-class of this course is uncompromising for both you and us. You will be taught the richest of materials from this exquisite course, enabling you to open up a vast world of this opportunities for you to grasp and gain success from. For the price point, this course is actually an absolute steal! It's an investment you absolutely do not want to miss out on!
So, why delay any longer? Benefit your career progression by joining us today and distinguish yourself as, unquestionably, the most skilled one in your workplace!
Why Learn Customer Service with us:
We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression.
Our Service for the course Includes:
Intensive Study Notes
Tutor Support
Assignment Help
QLS Endorsed Advisor Certificate
24/7 Learning Portal Access
Widely Compatible Study Materials
Course Curriculum
Module :01
Understanding Customer Service
Identifying Customer Expectations
Providing Excellent Customer Service
Module: 02
Focusing on Your Customer
Customer Service and the Telephone
Handling Complaints
Enduring Stress during Customer Service
Module: 03
Communication Skills in Customer Service
Dealing With Challenges Assertively
Dealing With Difficult People
Dealing With Stress in Customer Service
Meeting Expectations
Setting Goals in Customer Service
Seven Steps to Customer Problem Solving
Telephone Techniques
The Fifth Critical Element - Measure It
The Fourth Critical Element - Be a Problem Solver
The Second Critical Element - Defined in Your Organization
The Sixth Critical Element - Reinforce It
The Third Critical Element - Given Life by the Employees
What is Customer Service
Who Are Your Customers?
Module: 04
Six Critical Elements in Customer Service
Understanding Leadership in Customer Service
Five Practices of Leadership in Customer Service
Module: 05
Asking the Right Questions
Close with Vocals
Closing Down the Voice
Cold and Warm Calls in Customer Service
Developing a Script
Did You Hear Me?
It's More Than Just a Phase
Negotiation Techniques in Customer Service
News from Within
Perfecting the Script in Customer Service
Phone Tag and Getting the Call Back
Sales by Phone
Saying No in Customer Service
Staying Out of Voice Mail Jail
Stress Busting
Taking Messages
This is My Mentor
To Serve and Delight in Customer Service
Verbal Communication Techniques
What's Missing in Telephone Communication?
Who are Your Customers?
Module: 06
Building the Future in Customer Service
Checklist for Success
Considerations in Tool Selection
Customer Relationship Management
Evaluating and Reviewing Your Program
Homegrown vs. Application Service Provider
Requirement Driven Product Selection
Strategies for Customer Retention
The Development Team
What CRM Is and Who It Serves
Module: 07
Getting Started
It Starts at the Top
Peer Training in Customer Service
How to Build Rapport
Learn to Listen
Manners Matter - Etiquette & Customer Service (I)
Manners Matter - Etiquette & Customer Service (II)
Handling Difficult Customers
Getting the Necessary Information
Performance Evaluations
Training Doesn't Stop
Wrapping Up
Assessment & Certification
Learners must submit a comprehensive summerised assignment on all the units that will be assessed by our expert tutor if all the learning outcomes are met as per the standard set by QLS. After the quality check, learner will be provided with the Advisor Course certificate.
Endorsed Certificate of Achievement from the Quality Licence Scheme
An endorsed certificate will be issued to learners at the end of the course as recognition of course completion. Provided that learner completes all the assessment of Customer Service can claim for certificate.
Endorsement:
QLS endorsed this certified course as a highly qualified, non-regulated provision and training programme. There will be a trainer to answer all your questions including your progression routes into further higher education.
15 CPD hours / points Accredited by CPD Quality Standards
Our course is open for everyone. This course is ideal for those who aspire to gain in-depth knowledge & efficient skill to embark into the relevant sector as a promising Customer Service potential.
There are no formal requirements needed for this course. So learners do not require any prior qualifications to enrol in this Customer Service course.