376 Dealing With Difficult Customers courses delivered Online

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 4 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, 21% of employees feel they have been discriminated against at work based on a protected characteristic? What can we do to create a more inclusive and respectful workplace for everyone? This Equality & Diversity Bundle explores these questions and equips you with the skills and knowledge to promote fairness and celebrate diversity. This comprehensive bundle equips you with a strong foundation in equality and diversity principles. You'll gain a clear understanding of human rights legislation, explore cross-cultural awareness to navigate diverse situations effectively. The bundle delves into unconscious bias training to identify and overcome personal prejudices. You'll also learn strategies to prevent and address workplace harassment and maintain confidentiality. This Equality & Diversity at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Equality & Diversity course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Equality & Diversity Bundle Package includes: Main Course: Certificate in Equality & Diversity at QLS Level 3 10 Additional CPD Accredited Premium Courses related to Equality & Diversity: Course 01: Human Rights Course 02: Cross-Cultural Awareness Training Course 03: Unconscious Bias Training Course Course 04: Workplace Harassment Course 05: Workplace Confidentiality Course 06: Youth Work & Leadership Course 07: Dealing With Difficult People Training Course Course 08: Social Anxiety Therapy Course 09: Self Confidence & Self Esteem Course 10: Motivation Skills Whether you're a manager, HR professional, or someone who simply wants to create a more inclusive environment, this Equality & Diversity Bundle is your key to unlocking a successful career. Enrol today and take the first step towards building a more equitable and diverse future. Learning Outcomes of Equality & Diversity Develop a comprehensive understanding of equality and diversity principles. Gain insights into human rights and anti-discrimination laws. Learn cross-cultural communication and unconscious bias awareness. Understand harassment prevention and workplace confidentiality practices. Enhance skills in youth work, leadership, and conflict resolution. Build self-confidence, motivation, and social anxiety management strategies. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Equality & Diversity Get a free student ID card with Equality & Diversity Training program (£10 postal charge will be applicable for international delivery) The Equality & Diversity is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Equality & Diversity course materials The Equality & Diversity comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Main Course: Certificate in Equality & Diversity at QLS Level 3 Module 01: Introduction to Equality, Diversity and Discrimination Module 02: Equality & Diversity Legislation Module 03: Integrating Equality & Diversity into Policy Module 04: Human Rights Module 05: Promoting Diversity and Social Inclusion Module 06: Equality Analysis Module 07: Links between Values, Attitudes and Beliefs Module 08: Basics of Discrimination Module 09: Stereotypes, Prejudice, Discrimination and Bias Module 10: Institutional Discrimination Module 11: Unconscious Bias Module 12: Affirmative Action Module 13: Monitoring Equality & Diversity Course 01: Human Rights Module 01: Basic Concept Of Freedom And Human Rights Module 02: Classification Of Human Rights Module 03: Women's And Children's Right Module 04: Various Aspects Of Freedom Module 05: Various International Human Rights Organisations Course 02: Cross-Cultural Awareness Training Module 01: Introduction To Cross-Cultural Awareness Module 02: Cross-Cultural Communication Module 03: Corporate Cross-Cultural Awareness Module 04: Cross-Cultural Design Module 05: Cross-Cultural Competency Module 06: Cultural Values Module 07: Working With And Managing A Culturally Diverse Team =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £89) CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Equality & Diversity course is perfect for anyone interested in creating a more equal and inclusive society, including: Human rights activists Equality and diversity officers HR professionals Community workers Social workers Anyone interested in social justice and equality Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this Equality & Diversity course, you are to start your career or begin the next phase of your career. HR & EDI Manager: £42,000 - £45,000 per year Team Leader Facilities: £30,151 - £32,020 per year Diversity & Inclusion Manager: £24.04 - £46.17 hourly Equality, Diversity and Inclusion Advisor: £25,000 - £35,000 per year Certificates Certificate in Equality & Diversity at QLS Level 3 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Description Aviation Insurance Law Diploma Embarking on a journey through the Aviation Insurance Law Diploma online course propels students into the intricate world of legal frameworks, liabilities, and cutting-edge issues permeating the aviation insurance sector. The comprehensive course marvellously intertwines various aspects of aviation insurance with the associated legal theories and practical applications, ensuring an enriched learning experience specifically designed for the digital space. The Aviation Insurance Law Diploma opens the doors to an incisive exploration of the foundational principles underlying aviation insurance law. From the get-go, participants encounter a meticulously curated curriculum, which leads them through the multifaceted realms of legal frameworks that govern aviation insurance, providing a robust knowledge base from which to navigate the complexities of the subject. It initiates with a profound understanding of aviation insurance law, introducing students to the critical legal concepts, terminologies, and principles that play a pivotal role in shaping the practices within the aviation insurance industry. From exploring the diverse types of coverages available to dissecting the labyrinthine legal texts, the course ensures students acquire a firm grip on the theoretical underpinnings of the subject. The immersion into the legal framework for aviation insurance provides an in-depth look into the statutes, regulations, and international agreements that scaffold the global and national aviation insurance sectors. This segment empowers participants with the knowledge to proficiently navigate through the regulatory landscapes, ensuring compliance while safeguarding interests in an ever-evolving industry. A critical aspect that the Aviation Insurance Law Diploma effectively addresses lies in unraveling the multifarious risks and liabilities in aviation. Here, students explore a myriad of scenarios, analysing the breadth and depth of risks from diverse vantage points and understanding how they mould the insurance requirements and liabilities of the involved entities. Underwriting and pricing in aviation insurance come under scrutiny next, providing students with profound insights into the methodologies, strategies, and practicalities that drive the financial aspects of insurance provision. This segment delves into the world of financial risk assessment, pricing policies, and underwriting practices, ensuring participants emerge with a savvy understanding of the economic underpinnings within the aviation insurance domain. The handling of claims within aviation insurance forms another pivotal axis of the course, spotlighting the procedures, challenges, and legal considerations entwined with claims management. Here, students engage with real-world scenarios, analysing and crafting viable strategies for proficiently navigating through the claims process while adhering to pertinent legal norms. Furthermore, the notion of reinsurance in aviation insurance unfolds, dissecting its imperative role in safeguarding insurance providers against cataclysmic losses and enhancing financial stability within the sector. Through meticulous exploration, students become adept at discerning the various reinsurance structures, strategies, and legal considerations permeating this crucial domain. The course also addresses the impact of technological innovations and climate change on aviation insurance, reflecting on the future-readiness of the participants. These sections illuminate the challenges and opportunities that arise from technological advancements and changing global climates, ensuring students are well-versed in mitigating risks while capitalising on novel prospects. A thorough examination of dispute resolution strategies in aviation insurance provides students with the acumen to effectively navigate through conflicts, ensuring resolution in manners that are legally sound and strategically viable. Through various case studies and scenarios, the course crafts proficient negotiators and problem solvers, ensuring aptitude in dealing with disputes and litigation. The trajectory of the curriculum naturally progresses to a contemplation on the future of aviation insurance law. In this juncture, participants engage with emerging trends, potential regulatory shifts, and innovative practices, preparing them to adeptly traverse future pathways in aviation insurance with legal astuteness and strategic foresight. In summary, the Aviation Insurance Law Diploma online course meticulously knits together a myriad of critical aspects, ensuring a comprehensive, future-ready learning experience for students. This exploration of aviation insurance law through a digital platform not only facilitates convenience and accessibility but also ensures an immersive, interactive learning experience, expertly tailored for the virtual realm. Consequently, participants will emerge not only with a diploma but with a deeply enriched, multi-faceted understanding of aviation insurance law, fortified by practical insights and strategic proficiency. What you will learn 1:Understanding Aviation Insurance Law 2:Legal Framework for Aviation Insurance 3:Risks and Liabilities in Aviation 4:Underwriting and Pricing in Aviation Insurance 5:Claims Handling in Aviation Insurance 6:Reinsurance in Aviation Insurance 7:The Impact of Technological Innovation on Aviation Insurance 8:Climate Change and Aviation Insurance 9:Dispute Resolution in Aviation Insurance 10:The Future of Aviation Insurance Law Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Production Manager at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Production Manager at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Production Manager at QLS Level 5 course. Due to Production Manager at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Production Manager at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Production Manager at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Production Manager at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Production Manager at QLS Level 5 course. This Production Manager at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Production Manager at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Production Manager at QLS Level 5 course: Module One: Understanding Facilitation Module Two: Process vs. Content Module Three: Laying the Groundwork Module Four: Tuckman and Jensen's Model of Team Development Module Five: Building Consensus Module Six: Reaching a Decision Point Module Seven: Dealing with Difficult People Module Eight: Addressing Group Dysfunction Module Nine: About Intervention Module Ten: Intervention Techniques Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Production Manager at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Production Manager at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Production Manager at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Production Manager at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Production Manager at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Self Esteem and Assertiveness Skills at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points)to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Self Esteem at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Self Esteem at QLS Level 5 course. Due to Self Esteem at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Self Esteem at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Self Esteem at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Self Esteem at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Self Esteem at QLS Level 5 course. This Self Esteem at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Self Esteem at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Self Esteem at QLS Level 5 course: Module One: What Does Self-Confidence Mean To You? Module Two: Obstacles to Our Goals Module Three: Communication Skills Module Four: The Importance of Goal Setting Module Five: Feeling the Part Module Six: Looking the Part Module Seven: Sounding the Part Module Eight: Powerful Presentations Module Nine: Coping Techniques Module Ten: Dealing with Difficult Behavior Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Self Esteem and Assertiveness Skills at QLS Level 5 exams. CPD 105 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Self Esteem at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Self Esteem at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Self Esteem and Assertiveness Skills at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Self Esteem and Assertiveness Skills at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Looking to enhance your facilitation skills? Our Facilitation Skills Training course can help you become a proficient facilitator and lead successful meetings with ease. This course is part of a bundle of 11 relevant courses that are CPD-QS accredited, providing you with a competitive edge in the job market. The first course is QLS-endorsed, and you will receive a QLS hardcopy certificate for free with it. This certificate is a great way to showcase your skills and demonstrate your commitment to ongoing professional development. Throughout the course, you will learn how to plan, facilitate, and manage meetings effectively, as well as how to handle difficult situations and build consensus among participants. This course is designed to be interactive and engaging, with real-world examples and exercises to reinforce your learning. If you want to develop your facilitation skills and advance your career, this course is perfect for you. With facilitation skills in demand across a range of industries, this course will equip you with the skills you need to succeed. Enrol Now ! This Facilitation Skills Training Bundle Package includes: Course 01: Award in Facilitation Skills at QLS Level 2 10 Premium Additional CPDQS Accredited Courses - Course 01: Operations Management Training Course 02: Project Management Course Course 03: Strategic Planning Process Course 04: Quality Assurance (QA) Manager Course 05: Lean Process and Six Sigma Training Course Course 06: Workplace Health and Safety Course 07: Compliance Risk and Management Course 08: People Management Skills Course 09: Workplace Stress Management Diploma Course 10: Certificate Course in Creativity and Creative Problem Solving Why Prefer This Facilitation Skills Training Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Facilitation Skills Training bundle courses, you will be able to learn: By the end of this course, you will be able to: Define the role of a facilitator and the key skills required Plan and prepare for effective meetings and workshops Facilitate discussions and manage group dynamics Use effective communication techniques to build consensus and resolve conflicts Apply different facilitation methods to achieve specific outcomes Evaluate the effectiveness of meetings and identify areas for improvement Create an action plan for ongoing personal and professional development ***Curriculum breakdown of Facilitation Skills Training*** Module One: Understanding Facilitation Module Two: Process vs. Content Module Three: Laying the Groundwork Module Four: Tuckman and Jensen's Model of Team Development Module Five: Building Consensus Module Six: Reaching a Decision Point Module Seven: Dealing with Difficult People Module Eight: Addressing Group Dysfunction Module Nine: About Intervention Module Ten: Intervention Techniques How is the Facilitation Skills Training Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders who want to improve their facilitation skills HR professionals who need to facilitate workshops and meetings Project managers who need to lead effective meetings and workshops Trainers and coaches who want to enhance their facilitation skills Anyone who wants to develop their facilitation skills for personal or professional reasons Career path Operations Manager: £40,000 - £60,000 per year Project Manager: £35,000 - £70,000 per year Quality Assurance Manager: £30,000 - £50,000 per year Health and Safety Manager: £25,000 - £45,000 per year Compliance Manager: £35,000 - £60,000 per year HR Manager: £30,000 - £50,000 per year Training and Development Manager: £30,000 - £50,000 per year Certificates Award in Facilitation Skills at QLS Level 2 Hard copy certificate - Included After successfully completing the Course, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality License Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Step into a realm where understanding meets action, where perceptions are reshaped, and where inclusivity thrives. Welcome to the Level 3 Certificate in Equality & Diversity in the Workplace, where the heartbeat of progress pulsates through every module. Embark on a journey with our Level 3 Certificate in Equality & Diversity in Workplace which transcends mere comprehension, delving deep into the essence of diversity, breaking barriers, and fostering an environment where every voice resonates harmoniously. Here, knowledge isn't just power; it's the catalyst for transformative change. Join us and become the architect of a workplace that celebrates differences, empowers individuals, and champions equality through Level 3 Certificate in Equality & Diversity in Workplace course. This transformative Level 3 Certificate in Equality & Diversity in Workplace course delves deeper than just ticking compliance boxes. Level 3 Certificate in Equality & Diversity in Workplace equips you with the knowledge, skills, and confidence to be a beacon of inclusion, fostering a thriving environment where everyone can reach their full potential. Level 3 Certificate in Equality & Diversity in Workplace course Learning Outcomes: Explore the intricate tapestry of diversity within the workplace. Challenge stereotypes and dismantle barriers with insight and empathy. Hone effective verbal and non-verbal communication skills. Proactively foster an environment of inclusion and acceptance. Navigate instances of discrimination with resilience and poise. Equip yourself with the tools to address diversity complaints at all levels. Level 3 Certificate in Equality & Diversity in Workplace Module 01 : Understanding Diversity Module 02 : Understanding Stereotypes Module 03 : Breaking Down the Barriers Module 04 : Verbal Communication Skills Module 05 : Non-Verbal Communication Skills Module 06 : Being Proactive Module 07 : Coping with Discrimination Module 08 : Dealing with Diversity Complaints as a Person Module 09 : Dealing with Diversity Complaints as a Manager Module 10 : Dealing with Diversity Complaints as an Organization Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Equality & Diversity in Workplace Who is this course for: Human Resource Professionals Managers and Supervisors Diversity and Inclusion Officers Legal Compliance Officers Business Owners Requirements Level 3 Certificate in Equality & Diversity in Workplace To enrol in this Level 3 Certificate in Equality & Diversity in Workplace course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Equality & Diversity in Workplace Career Paths: Diversity Officer: £25,000 - £45,000 HR Manager: £30,000 - £60,000 Training and Development Specialist: £25,000 - £50,000 Legal Compliance Manager: £35,000 - £70,000 Organizational Development Consultant: £30,000 - £55,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each