2382 Customer Service courses delivered Online

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Enhance your professional skills to a whole new level with the best-selling and award-winning Customer Experience Manager course! Expand your expertise with high-quality training - study and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 5 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes of : Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the Customer Experience Manager course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Customer Experience Manager course materials. Then, from any internet-enabled device, access the Customer Experience Manager course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Customer Experience Manager Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Customer Experience Manager program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Here is the curriculum breakdown of Customer Experience Manager course: ***Customer Experience Manager*** Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Establishing Your Attitude Module 04: Introduction to Customer Relationship Management (CRM) Module 05: CRM Fundamentals Module 06: CRM Strategies Module 07: Deepening Customer Relationship Module 08: Handling Customer Complaints Module 09: Identifying and Addressing Customer Needs Module 10: In-Person Customer Service Module 11: Customer Service Communication Strategies Module 12: Aspects of Phone Etiquette Module 13: Building Rapport Over the Phone Module 14: Active Listening and Managing Tough Callers Show off Your New Skills with a Certification of Completion The learners have to successfully complete the course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Customer Experience Manager Course Right for You? Anyone interested in learning more about this subject should take this Customer Experience Manager course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Customer Experience Manager program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path After completing this Customer Experience Manager Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.

Welcome to the dynamic world of Business Management, where strategic vision meets operational excellence. In this course, We set out on a journey to explore the fundamental principles, innovative strategies, and essential skills that drive successful businesses. Unleash the power of strategic thinking and elevate your career with our Level 7 Advanced Diploma in Business Management. Dive deep into the heart of Business Management through 21 meticulously crafted modules that seamlessly weave together the intricacies of business strategy, operations, analysis, and leadership. Take advantage of a comprehensive programme that places a strong emphasis on mastering key skills to fully immerse yourself in the dynamic world of business. From Operations Management to Quality Management, each module is meticulously designed to provide a profound understanding of Business Management, redefining your approach to organizational challenges. Our innovative course goes beyond conventional wisdom, fostering a robust foundation in planning, forecasting, performance management, and more. Elevate your professional prowess as you explore the nuances of Human Resource Management, Conflict Management, and Customer Service. Level 7 Advanced Diploma in Business Management Course Learning Outcomes Learn the nuances of product scope and strategic analysis. Gain sophisticated organisational and business process management abilities. Gain a thorough understanding of risk and recovery management. Develop your negotiating skills to ensure clear and concise communication. Proficient in motivational techniques, counselling approaches, and human resource management. Develop a strategic attitude to succeed in succession planning and business development. Level 7 Advanced Diploma in Business Management Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 7 Advanced Diploma in Business Management Business Strategy Analyst Operations Manager Business Analyst Project Manager Quality Management Specialist Human Resources Manager Requirements Level 7 Advanced Diploma in Business Management To enrol in this Level 7 Advanced Diploma in Business Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 7 Advanced Diploma in Business Management Business Analyst: Average Salary: £35,000 to £60,000 per year Marketing Manager: Average Salary: £40,000 to £70,000 per year Human Resources Manager: Average Salary: £45,000 to £75,000 per year Operations Manager: Average Salary: £40,000 to £65,000 per year Financial Analyst: Average Salary: £35,000 to £55,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Description Vehicle Selling Professional Diploma Introducing the Vehicle Selling Professional Diploma, an online course tailored for those aspiring to make their mark in the lucrative vehicle sales industry. This comprehensive course is designed to empower individuals with the knowledge, skills, and strategies essential for a thriving career in vehicle sales. The course kicks off with an 'Introduction to Vehicle Selling', laying a solid foundation for learners to grasp the nuances of this dynamic industry. Recognising that communication is at the heart of any successful sale, 'Mastering the Art of Communication' takes centre stage as the second module. Here, learners will grasp essential communication skills to engage, convince, and convert potential customers. Navigating through the 'Vehicle Sales Process' is integral. This section ensures that participants understand the step-by-step methodology of making a sale, from the first interaction to handing over the keys. Given the digital age we live in, 'Digital Marketing for Vehicle Sales' is incorporated to equip learners with tools and techniques to effectively use online platforms for sales and promotions. This digital edge can significantly enhance their reach and conversion rates. A strong inventory is the backbone of vehicle sales. 'Building a Strong Inventory' teaches learners how to curate and manage a range of vehicles to cater to various customer preferences and needs. This ensures they can always provide options and solutions, enhancing their sales potential. At its core, vehicle selling is not just about the transaction, but the overall experience. 'Customer Service Excellence' focuses on the pivotal role of providing unparalleled service, ensuring that customers don't just buy a vehicle, but become loyal patrons and brand ambassadors. Financial elements play a crucial role in vehicle sales. 'Financing and Insurance Options' offers learners insights into understanding and presenting various financing solutions, ensuring that customers feel secure and comfortable with their investment. Tailored sales techniques can make all the difference, and the 'Sales Techniques and Strategies' module imparts tried-and-tested methods to boost sales figures and customer satisfaction. Understanding that the industry is ever-evolving, 'Continuous Learning and Development' encourages participants to stay updated, adapt, and grow. This ensures that they remain relevant and ahead of the curve, enhancing their career prospects and performance. Lastly, 'Building a Successful Vehicle Sales Career' serves as a capstone, guiding learners on how to carve a niche for themselves, set benchmarks, and achieve their professional aspirations. The Vehicle Selling Professional Diploma is not just a course; it's a pathway to success in the world of vehicle sales. With a blend of practical insights and theoretical knowledge, this online course promises to be an invaluable resource for both beginners and seasoned professionals. Embark on this transformative journey with the Vehicle Selling Professional Diploma and unlock the doors to a rewarding and prosperous career in vehicle sales. What you will learn 1:Introduction to Vehicle Selling 2:Mastering the Art of Communication 3:The Vehicle Sales Process 4:Digital Marketing for Vehicle Sales 5:Building a Strong Inventory 6:Customer Service Excellence 7:Financing and Insurance Options 8:Sales Techniques and Strategies 9:Continuous Learning and Development 10:Building a Successful Vehicle Sales Career Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

24 Hour Flash Deal **25-in-1 Advanced Barista, Coffee Brewing & Waiter Training Mega Bundle** Advanced Barista, Coffee Brewing & Waiter Training Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Advanced Barista, Coffee Brewing & Waiter Training package online with Studyhub through our online learning platform. The Advanced Barista, Coffee Brewing & Waiter Training bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Advanced Barista, Coffee Brewing & Waiter Training course provides complete 360-degree training on Advanced Barista, Coffee Brewing & Waiter Training. You'll get not one, not two, not three, but twenty-five Advanced Barista, Coffee Brewing & Waiter Training courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Advanced Barista, Coffee Brewing & Waiter Training courses are yours for as long as you want them once you enrol in this course This Advanced Barista, Coffee Brewing & Waiter Training Bundle consists the following career oriented courses: Course 01: Barista Course Course 02: Professional Barista : Brew an Amazing Cup of Coffee Course 03: Coffee Training: From Bean to Brew, the Art of Coffee Course 04: Professional Waiter Diploma Course 05: Hospitality and Catering Course 06: Restaurant Management Course 07: Food Safety & Hygiene Course 08: Kitchen Porter Training: Hygiene, Safety, and HACCP Principles Course 09: Food Handlers Certificate Course 10: HACCP Course Course 11: Supervising Food Safety in Catering Course 12: Food Allergen, Food Safeguarding and Kitchen Management Course Course 13: Restaurant Management: Takeaway Business Startup Course Course 14: Customer Service & Environment Course 15: Effective Communication Skills Diploma Course 16: Modern Business Etiquette Mastery Course 17: Public Speaking: Presentations like a Boss Course 18: Diversity Training Course 19: Conflict Resolution Course 20: Customer Relationship Management (CRM) Course 21: Emotional Intelligence and Social Management Diploma Course 22: Food and Beverage Manager Course 23: Chef Training Certificate Course 24: Cleaning Course 25: Phone-Based Customer Service The Advanced Barista, Coffee Brewing & Waiter Training course has been prepared by focusing largely on Advanced Barista, Coffee Brewing & Waiter Training career readiness. It has been designed by our Advanced Barista, Coffee Brewing & Waiter Training specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Advanced Barista, Coffee Brewing & Waiter Training Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Advanced Barista, Coffee Brewing & Waiter Training bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Barista, Coffee Brewing & Waiter Training Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Advanced Barista, Coffee Brewing & Waiter Training Elementary modules, allowing our students to grasp each lesson quickly. The Advanced Barista, Coffee Brewing & Waiter Training course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Advanced Barista, Coffee Brewing & Waiter Training bundle, you really hit the jackpot. Here's what you get: Step by step Advanced Barista, Coffee Brewing & Waiter Training lessons One to one assistance from Advanced Barista, Coffee Brewing & Waiter Training professionals if you need it Innovative exams to test your knowledge after the Advanced Barista, Coffee Brewing & Waiter Training Course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Advanced Barista, Coffee Brewing & Waiter Training courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Advanced Barista, Coffee Brewing & Waiter Training certificate and transcript on the next working day Easily learn the Advanced Barista, Coffee Brewing & Waiter Training skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Advanced Barista, Coffee Brewing & Waiter Training training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Advanced Barista, Coffee Brewing & Waiter Training Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Advanced Barista, Coffee Brewing & Waiter Training course, all you need is - A smart device A secure internet connection And a keen interest in Advanced Barista, Coffee Brewing & Waiter Training Career path You will be able to kickstart your Advanced Barista, Coffee Brewing & Waiter Training career because this course includes various courses as a bonus. This Advanced Barista, Coffee Brewing & Waiter Training is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Advanced Barista, Coffee Brewing & Waiter Training career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Are you ready to embark on an enlightening journey of wisdom with the Customer & Sales Assistant bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Customer & Sales Assistant. Delve into eight immersive CPD Accredited courses, each a standalone course: Sales Training NLP For Sales, Persuasion & Influence Sales & Negotiation Skills Creating Highly Profitable Sales Funnels Customer Relationship Management Win Customers Efficiently: Customer Service Diploma Know the Selling Strategies that Boost Customer Acquisition Sales Analysis in Excel Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Customer & Sales Assistant bundle illuminate your path to wisdom. The Customer & Sales Assistant bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Customer & Sales Assistant package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Customer & Sales Assistant bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Customer & Sales Assistant community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Customer & Sales Assistant bundle. Establish robust bases across each course nestled within the Customer & Sales Assistant bundle. Decipher intricate concepts through the articulate content of the Customer & Sales Assistant bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Customer & Sales Assistant bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Customer & Sales Assistant bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Customer & Sales Assistant bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Customer & Sales Assistant bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Customer & Sales Assistant bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Customer & Sales Assistant journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Customer & Sales Assistant bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Customer & Sales Assistant bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Unlock new possibilities with our 30 hours Learning Course Bundle: Travel & Tourism, Events Management, Travel Writing, and Photography. Explore, organize, write, and capture as you dive into these dynamic subjects. Expand your skills, ignite your passion, and embark on a transformative learning journey. Embark on a thrilling journey through the world of travel and tourism with our comprehensive course bundle. The Travel and Tourism course offers a comprehensive overview of the industry, covering topics such as destination marketing, hospitality management, and customer service.  The Events Management Advanced course immerses participants in the exciting world of event planning and organization. From corporate conferences to music festivals and everything in between, this course covers the fundamentals of event management, including budgeting, marketing, logistics, and vendor coordination. Unleash your creativity with the Travel Writing course, where you'll learn the art of crafting captivating travel narratives. This course covers various writing techniques, storytelling methods, and the essentials of travel journalism. Students will discover how to capture the essence of destinations, create engaging travel articles, and evoke emotions through their writing.  Capture the beauty of the world with the Photography course, designed to unleash your visual storytelling skills. From stunning landscapes to vibrant cultures, participants will learn how to compose captivating images and master the technical aspects of photography. This course covers camera settings, lighting techniques, composition principles, and post-processing basics.

What if you could charm any audience, express your ideas clearly, and build lasting relationships with everyone you encounter? Communication is a vital skill that can enhance your personal and professional life, and this Level 3 Certificate in Effective Communication Skills is designed to help you achieve that goal. Dive deep into the art of communication and watch as your abilities flourish into powerful tools for personal and professional growth. Throughout this comprehensive Effective Communication Skills course, you'll discover the secrets behind impactful dialogue, learn to navigate the intricacies of human interaction, and master the art of conveying your thoughts with clarity and conviction. Communication Skills aren't just words; they're the key to unlocking endless opportunities and building meaningful connections. Join us on this transformative journey with our Effective Communication Skills course, where every word you speak becomes a stepping stone towards greatness. Ready to unlock your potential? Enrol now and embark on a transformative journey with our Level 3 Certificate in Effective Communication Skills. Let your words become the bridge to success and meaningful connections. Take the first step today! Course Learning Outcomes: Master fundamental communication principles and models. Craft impactful messages that resonate with your audience. Sharpen your active listening skills to build deeper connections. Navigate conflict and misunderstandings with confidence. Harness the power of positive self-talk and persuasive language. Gain the communication skills to excel in professional and personal settings. Certificate in Effective Communication Skills at QLS Level 3 Module 1: Introduction To Communication - Goals & Benefits Module 2: Key Principles Of Communication Module 3: We Are ALWAYS Communicating Module 4: Fundamentals Of Communication - Part 1 Module 5: Fundamentals Of Communication - Part 2 Module 6: Great Communication Tips - Part 1 Module 7: Great Communication Tips - Part 2 Module 8: Self-Talk & Powerful Language Module 9: Miscommunication Module 10: Still MORE Great Tips! Part 1 Module 11: Still MORE Great Tips! Part 2 Module 12: Still MORE Great Tips! Part 3 Module 13: Final Thoughts and Suggestions Module 14: PROMO Communication (BEST) Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Effective Communication Skills at QLS Level 3 Who is this course for: The Level 3 Certificate in Effective Communication Skills is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Communication Skills like - Communication Specialist Public Relations Coordinator Marketing Manager Human Resources Consultant Sales Representative Corporate Trainer Customer Service Manager Requirements Certificate in Effective Communication Skills at QLS Level 3 To enrol in this Certificate in Effective Communication Skills at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Effective Communication Skills at QLS Level 3 Career Path: Communications Coordinator Public Relations Assistant Marketing Assistant Social Media Coordinator Content Writer Customer Service Representative Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each