713 Customer Relationship Management courses delivered Online

🡆 Are you struggling to keep your most important clients satisfied? 🡆 Do you find it challenging to manage the complexities of large accounts? If you answered yes to either of these questions, then our Key Account Management course is perfect for you. Through this course, you will gain the knowledge and skills required to effectively manage your key accounts and develop long-lasting relationships with your most valuable customers. Learning Outcomes: Understand the purpose of key account management Learn how to effectively manage key accounts Develop strategies for building and delivering value to key accounts Develop key relationships with customers Create a successful key account plan Improve record-keeping practices for key accounts Course Curriculum: Module 01: Introduction to Key Account Management In this module, you will learn about the basics of key account management, including its definition and purpose. Module 02: Purpose of Key Account Management This module covers the purpose and objectives of key account management, including its impact on the overall business strategy. Module 03: Understanding Key Accounts In this module, you will learn about the characteristics of key accounts and how to identify them. You will also learn about the differences between transactional and strategic accounts. Module 04: Elements of Key Account Management This module covers the key elements of effective key account management, including account segmentation, customer needs analysis, and value proposition development. Module 05: What Makes a Good Key Account Manager In this module, you will learn about the key traits and skills required to be a successful key account manager, including relationship building, strategic thinking, and communication skills. Module 06: Building and Delivering Value to Key Accounts This module covers the process of building and delivering value to key accounts, including customer value creation, competitive advantage, and value communication. Module 07: Key Account Planning In this module, you will learn about the process of key account planning, including account analysis, account planning, and account performance evaluation. Module 08: Business Customer Marketing and Development This module covers the concept of business customer marketing and development, including key account marketing strategies and tactics, and relationship management. Module 09: Developing Key Relationships In this module, you will learn about the importance of building and maintaining relationships with key stakeholders, including customers, suppliers, and partners. Module 10: The Importance of Record Keeping for Key Account Management This module covers the importance of record keeping for key account management, including data collection and analysis, metrics, and reporting. Module 11: Internal KAM Aspects In this module, you will learn about the internal aspects of key account management, including cross-functional collaboration, team building, and leadership. Module 12: The Value Proposition This module covers the development of a value proposition for key accounts, including value proposition design, testing, and refinement. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales person looking to increase their revenue from strategic accounts Account managers seeking to improve their account management skills Business development managers looking to develop and execute effective account strategies Executives interested in building stronger customer relationships and driving business growth through key accounts Career path Key Account Manager: £40,000-£60,000 per year Business Development Manager: £35,000-£55,000 per year Sales Director: £70,000-£100,000 per year Customer Success Manager: £30,000-£45,000 per year

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

Lean Six Sigma is a methodology used by project managers worldwide to streamline the business process. It works by breaking down the workflow into manageable stages, improving quality of service, reducing waste and optimising resources. In the Six Sigma and Lean Process, you will learn how to apply the Lean Six framework for your organisation, with step-by-step guidance. In this Lean Six Sigma training program, you will be introduced to improvement tools and techniques that are designed to help you plan and problem-solve more efficiently. Whether you are an aspiring Project Manager or want to take your expertise to the next level, our experienced instructor will walk you through key methodologies proven to drive business performance and enhance customer value in no time. Who is this Course for? This Six Sigma and Lean Process course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Course Curriculum Six Sigma and Lean Process - Updated Version Module 1: Understanding Lean 00:24:00 Module 2: The Lean Culture 00:20:00 Module 3: The Five Principles of Lean 00:11:00 Module 4: Value and Waste 00:20:00 Module 5: Value Stream Mapping (VSM) 00:20:00 Module 6: The Principles of Flow and Pull 00:15:00 Module 7: Overview of Six Sigma 00:12:00 Module 8: The Define Phase 00:19:00 Module 9: The Measure Phase 00:22:00 Module 10: The Analyse Phase 00:23:00 Module 11: The Improve Phase 00:22:00 Module 12: The Control Phase 00:15:00 Six Sigma and Lean Process - Old Version Lean Process Module One - Getting Started 00:30:00 Module Two - Understanding Lean 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Six Sigma Six Sigma Basics 00:15:00 Improvement Tools 00:30:00 Management Tools for Generating Ideas 00:15:00 Continuous Improvement 00:30:00 Customer Relationships 00:30:00 Mock Exam Mock Exam - Six Sigma and Lean Process 00:20:00 Final Exam Final Exam - Six Sigma and Lean Process 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Business Development24-Hour Flash Sale! Prices Reduced Like Never Before!! Did you know 87% of UK businesses fail within their first 5 years? The key to success lies in strategic business development, insightful analysis, and informed investment. The UK business development industry is predicted to provide more than 800,000 employees by 2025. Are you equipped to lead teams, analyse markets, and secure investments as a part of the Business Development team? You will begin this course with an Advanced Diploma in Business Development, learning to drive business growth and increase market reach. Strategic Business Management will teach you to craft, implement, and oversee strategies that outperform competition. Business Analysis covers the techniques for market analysis and business process improvement, while Investment introduces you to the fundamentals of financial portfolios and markets. Finally, Commercial Law provides the legal framework essential for navigating business challenges successfully. The Advanced Diploma in Business Development at QLS Level 7 now comes to you, accompanied by the 5 Premium Courses Bundle. Enrol the Business Development course now & get access to the following additional courses: Free Course 01: Strategic Business Management Free Course 02: Business Analysis Free Course 03: Investment Free Course 04: Commercial Law This comprehensive Business Development course covers the essential aspects of business development, from succession planning and process management to strategic analysis and product scoping. Invest in your future and unlock the full potential of your business with this career-defining Business Development course. Enrol today in Business Development with Business Analysis & Investment Training and take your career to the next level! Learning Outcomes of this Business Development Course: Develop advanced business development strategies to drive growth. Implement strategic management techniques to outperform competitors. Analyse and improve business processes through effective business analysis. Understand investment principles to manage financial portfolios wisely. Navigate the complexities of commercial law in business operations. Enhance your leadership and operational decision-making skills. This Business Development course is endorsed by The Quality License Scheme and accredited by CPD QS (with 180 CPD points) Why Prefer this Business Development Course? Get a Free CPD Accredited Certificate upon completion of Business Development Get a free student ID card with Business Development Training program (£10 postal charge will be applicable for international delivery) The Business Development is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Development course materials The Business Development comes with 24/7 tutor support Start your learning journey straight away with this Business Development course! Course Curriculum Course 01: Advanced Diploma in Business Development at QLS Level 7 Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions Module 16: Analyzing Solutions Module 17: Selecting a Solution Module 18: Negotiation Techniques Module 19: Communication Skills Module 20: Skills of an Effective Administrator Module 21: What is Marketing? Module 22: Common Marketing Types Module 23: Conflict Management Module 24: Talent Management Module 25: Managing Risk and Recovery Module 26: Time Management Module 27: Business Etiquette Course 02: Strategic Business Management Module 01: Introduction to Strategic Management Business Module 02: Corporate Governance Module 03: Industry Analysis Module 04: Strategy Formulation Module 05: Strategy Implementation Module 06: Evaluation and Control Module 07: Building a Brand Module 08: Generating Success from the Customer Relationship Module 09: Social Responsibility and Ethics in Strategic Management Module 10: Getting Ready for Business Improvement Course 03: Business Analysis Module 01: Introduction to Business Analysis Module 02: Business Environment Module 03: Business Processes Module 04: Business Analysis Planning and Monitoring Module 05: Strategic Analysis and Product Scope Module 06: Solution Evaluation Module 07: Investigation Techniques Module 08: Ratio Analysis Module 09: Stakeholder Analysis and Management Module 10: Process Improvement with Gap Analysis Module 11: Documenting and Managing Requirements Module 12: Business Development and Succession Planning Module 13: Planning & Forecasting Operations Module 14: Business Writing Skills =========>>>>> And 2 More Courses <<<<<========= Assessment Process Once you have completed all the modules on the Business Development course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This Business Development bundle is ideal for: Aspiring business leaders Strategic managers Business analysts Investment advisors Legal consultants Entrepreneurial individuals Requirements You will not need any prior background or expertise to enrol in this Business Development course. Career path After completing this Business Development bundle, you are to start your career or begin the next phase of your career. Business Development Manager: £30,000 - £70,000 Strategic Business Manager: £35,000 - £78,000 Business Analyst: £30,000 - £60,000 Investment Advisor: £28,000 - £65,000 Commercial Lawyer: £50,000 - £100,000 Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed Certificate Accredited by CPD QS Digital certificate - £12.99 Upon passing the Business Development course, you need to order to receive a Digital Certificate for each of the courses inside this package as proof of your new skills that are accredited by CPD QS. Advanced Diploma in Business Development at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After completing the Advanced Diploma in Business Development at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery Certificate Accredited by CPD QS Upon finishing the Business Development course, you need to order to receive a Certificate Accredited by CPD QS that is accepted all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

The Sales Coaching and Training gives sales managers the skills and framework they need to coach sales teams to success, helping them develop mutually beneficial, long-lasting customer relationships. You'll learn how to use collaborative techniques to hold coaching conversations and develop a culture that supports high-performing sales teams. You'll learn a Developmental Sales Coaching Framework to effectively open a coaching dialogue, probe for perceptions and needs, uncover obstacles, create a solution, and close. The course covers building and managing sales teams, basic forecasting and budgeting, setting targets, designing Key Performance Areas for success, compensation designs, managing poor performance, coaching, motivating sales professionals, enabling tools for efficiencies and productivity ramp, drafting and optimizing sales processes, and much more. In addition, the course can be adapted for professional selling skills, consultative and solution selling. Who is this course for? Sales Coaching and Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Sales Coaching and Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Coaching Salespeople Getting Started 00:05:00 What Is a Coach? 00:20:00 Coaching 00:20:00 Process 00:15:00 Inspiring 00:20:00 Authentic Leadership 00:20:00 Best Practices 00:15:00 Competition 00:20:00 Data 00:20:00 Maintenance Strategies 00:20:00 Avoid Common Mistakes 00:15:00 Wrapping Up 00:05:00 Sales Module One: Getting Started 00:05:00 Module Two: Effective Traits 00:20:00 Module Three: Know Clients 00:30:00 Module Four: Product 00:30:00 Module Five: Leads 00:20:00 Module Six: Authority 00:30:00 Module Seven: Build Trust 00:20:00 Module Eight: Relationships 00:30:00 Module Nine: Communication 00:30:00 Module Ten: Self-Motivation 00:20:00 Module Eleven: Goals 00:20:00 Module Twelve: Wrapping Up 00:05:00 Sales Training Getting Started 00:05:00 In-Person Sales 00:15:00 Examples of In-Person Sales 00:25:00 Sales Funnel 00:20:00 Prepare 00:25:00 Presentation 00:20:00 Engage 00:20:00 Commitment 00:20:00 Sale 00:20:00 Loyalty 00:25:00 Expand 00:15:00 Wrapping Up 00:10:00 Psychology of Sales How to Make More Money Through Sales Psychology 00:08:00 Why Sales Could be the Most Profitable Skill in the World 00:04:00 How to Reduce the Number of Times You Hear the Word 'No' 00:08:00 One of the Most Powerful Weapons in the Professional Sales Person's Arsenal 00:06:00 The Secret of Why 'Always Be Closing' Works 00:07:00 How to Use the Powerful and Subtle Technique of 'Assuming the Sale' 00:12:00 The Most Powerful Negotiating Tool Ever 00:07:00 How to Never Overcome an Objection Again 00:07:00 A Little Known Sales Secret Used by Only the Top 1% of Sales People 00:07:00 Sales Success Secrets How to Succeed Without Relying On 'Techniques' 00:06:00 How the Psychology of Sales SAVES You Money in Your Everyday Life 00:06:00 How to Make Prospects Like You 00:09:00 How to Be Persistent Without Irritating the Prospect 00:11:00 How to Avoid EVER Being Annoying! 00:08:00 The Most Important Idea in Sales 00:10:00 How to Create a Powerful Self Image in the Eyes of the Prospect 00:08:00 The True Power of Psychology in Sales 00:03:00 A Summary of These Powerful Techniques and Ideas 00:08:00 Mock Exam Mock Exam- Sales Coaching and Training 00:30:00 Final Exam Final Exam- Sales Coaching and Training 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! As the hotel and hospitality industry continues to evolve, the role of the Concierge has become vital. A Concierge desk serves the crucial function of accommodating guests to enhance the overall standard of the organisation. Concierges aim to promote a property's marketable value and reputation, and hence it's very challenging. So, if you're ready to take the challenge and build an enchanting career opportunity ahead, then this Concierge is the right choice for you! Enrol now and start thriving. This Certificate in Concierge at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS to make your skill development and career progression related to Concierge substantial and easier than ever! In addition, this course will give you a solid understanding of delivering concierge services to customers, including agreement, sequence, complaints, and opportunities. Besides principles, standards, and skills, this course will educate about concierge workplace etiquette and workplace safety. So, join us today and gear up for excellence! What will I learn from this course? Explore various services and standards Understand the necessary skills required like telephone etiquette, networking, customer service, etc. Understand the concierge services business principles and models Acknowledge the sequence to deliver customer service Methodologies of workplace safety and emergency measurements Take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Module 01: Understanding the Service Module 02: Types Module 03: Necessary Skills Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Work Environment and Etiquettes Module 07: Emergency Measures Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Concierge at QLS Level 3 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any academic background can enrol on this course. However, this course is preferable for: Baggage Porters and Bellhops Hotel Desk Clerk Travel Agent Tour Guide Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on this course can lead you to the following career paths: Front Office Manager General Manager Assistant General Manager Customer Relationship Officer Hotel Manager Floor Supervisor And many more! Certificates CPDQS Accredited Certificate Digital certificate - £10 Certificate in Concierge at QLS Level 3 Hard copy certificate - £89 After successfully completing the Certificate in Concierge at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! The phrase "know your customer" (KYC) refers to a strategic method of locating, confirming, and identifying clients in order to determine their sincerity. Before allowing customers access to their services or products, businesses must perform background checks on them. What techniques can you employ to successfully confirm a customer's identity? You'll learn about the idea of KYC (Know Your Customer) as well as how to confirm customers' identities and stop fraud. This Diploma in KYC (Know Your Customer) at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? Our unique KYC (Know Your Customer) course might help you get there! Expand your expertise with high-quality training - study the KYC (Know Your Customer) course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the KYC (Know Your Customer) online training course. The KYC (Know Your Customer) course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the KYC (Know Your Customer) course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this KYC (Know Your Customer) course. This KYC (Know Your Customer) training can help you to accomplish your ambitions and prepare you for a meaningful career. So, enrol on this KYC (Know Your Customer) course today and gear up for excellence! Take a step toward a brighter future! Why Prefer Us? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content Free Assessments 24/7 Tutor Support *** Course Curriculum *** Here is the curriculum breakdown of the KYC (Know Your Customer) course: Module 1: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Know Your Customer (KYC) at QLS Level 3exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this KYC (Know Your Customer) course. This course is open to everybody. Disclaimer: Please note that this course provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management. Career path Enrolling on this KYC (Know Your Customer)Course can lead you to the following career opportunities: AML Advisor Analyst Compliance Specialist Compliance Officer Digital Marketer Customer Relationship Manager And many more! Certificates Certificate Accredited by CPDQS Digital certificate - £10 Diploma in Know Your Customer (KYC) at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After completing the Diploma in Know Your Customer (KYC) at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery Certificate Accredited by CPDQS Upon finishing the Know Your Customer - KYC course, you need to order to receive a Certificate Accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Start feeling in control and not controlled by your emotions with our Emotional Intelligence course. Build deeper connections, navigate challenges with grace, and empower your surroundings with this Emotional Intelligence course. Use our Emotional Intelligence course as a roadmap and unlock your full potential! This Emotional Intelligence course is perfectly constructed for your personal growth. So, start your journey with this Emotional Intelligence course today and watch your life transform, along with the lives of those you love! This Emotional Intelligence Bundle Includes 4 Exclusive Courses: Course 01: Emotional Intelligence Course 02: Behaviour Management Course 03: Resilience Training Course 04: Body Language Masterclass Skills You Will Gain in this Emotional Intelligence Course Develop the excellent ability to control impulse feelings Understanding how to regulate Emotional Intelligence Develop excellent social skills Excellent understanding of own thoughts, and behaviour Ability to implement emotional intelligence in the workplace Why Prefer This Emotional Intelligence Course? Emotional Intelligence FREE certificate on Emotional Intelligence accredited by CPDQS Get instant access to this Emotional Intelligence course. Learn Emotional Intelligence from anywhere in the world Emotional Intelligence is affordable and simple to understand Lifetime access to the Emotional Intelligence course materials Emotional Intelligence comes with 24/7 tutor support Free assessments available with Emotional Intelligence Get a free student ID card! (£10 postal charge will be applicable for international delivery) with Emotional Intelligence Course Key Topics to Be Covered by This Emotional Intelligence Course: Module 01: What is Emotional Intelligence? Introduces the concept of emotional intelligence (EI), its components, and its significance in personal and professional settings, emphasizing self-awareness, self-regulation, motivation, empathy, and social skills. Module 02: Skills Focuses on the key skills associated with emotional intelligence, including emotional awareness, accurate self-assessment, and self-confidence, essential for effective interpersonal interactions. Module 03: Verbal Communication Skills Enhances verbal communication skills, emphasizing the importance of clear, empathetic, and assertive communication in building strong relationships and managing emotions effectively. Module 04: Non-Verbal Communication Skills Explores the impact of non-verbal communication, such as body language, facial expressions, and gestures, on conveying emotions and understanding others' emotional states. Module 05: Social Management and Responsibility Covers the principles of social management and responsibility, including building positive relationships, social awareness, and managing social dynamics responsibly. Module 06: Tools to Regulate Your Emotions Provides practical tools and techniques for regulating emotions, such as mindfulness, stress management, and cognitive restructuring, to maintain emotional balance and resilience. Module 07: Gaining Control Focuses on strategies to gain control over one's emotions, including developing self-discipline, impulse control, and effective coping mechanisms for stressful situations. Module 08: Business Practices (I) Discusses the application of emotional intelligence in business practices, including leadership, teamwork, and customer relations, to enhance organizational effectiveness. Module 09: Business Practices (II) Continues exploring EI in business, focusing on conflict resolution, negotiation, and creating a positive workplace culture that fosters emotional well-being. Module 10: Making an Impact Teaches how to leverage emotional intelligence to make a significant impact in personal and professional environments, enhancing influence, decision-making, and leadership capabilities. The emotional intelligence course aims to equip individuals with a deep understanding of emotions, enabling them to enhance their communication skills & emotional intelligence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: What is Emotional Intelligence? 09:19 1: What is Emotional Intelligence? Preview 09:19 Module 02: Skills 02:59 2: Skills in Emotional Intelligence 02:59 Module 03: Verbal Communication Skills 02:49 3: Verbal Communication Skills 02:49 Module 04: Non-Verbal Communication Skills 02:24 4: Non-Verbal Communication Skills 02:24 Module 05: Social Management and Responsibility 02:48 5: Social Management and Responsibility 02:48 Module 06: Tools to Regulate Your Emotions 02:58 6: Tools to Regulate Your Emotions 02:58 Module 07: Gaining Control 04:04 7: Gaining Control 04:04 Module 08: Business Practices (I) 03:30 8: Business Practices (I) 03:30 Module 09: Business Practices (II) 03:16 9: Business Practices (II) 03:16 Module 10: Making an Impact 04:35 10: Making an Impact 04:35 Order Your Certificate 02:00 11: Order Your CPD Certificate 01:00 12: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Emotional Intelligence Anyone interested in learning more about the topic is advised to take this Emotional Intelligence course. Requirements Emotional Intelligence Career path Emotional Intelligence Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed Certificate of completion Digital certificate - £10 Certificate of completion Hard copy certificate - £29 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

This Leisure management course will teach you how to manage and maintain a leisure facility, including a six-stage facility life cycle, benchmarking, quality management, asset management, operations, and activities. Furthermore, with modules packed with in-depth knowledge, this leisure management course lets you become acquainted with travel and tourism features. This Level 4 Leisure Management course is endorsed by The Quality Licence Scheme and accredited by CPD,(with 120 CPD points) to make your skill development and career progression related to Leisure Management substantial and easier than ever! After finishing this leisure management course, you will learn about managing hotels and accommodations as well as making choices to ensure the efficient running of the firm. In addition, after completing this leisure management course, you will have a better grasp of how to use human resources in the leisure business and how to apply leisure management or tourism marketing tactics. This leisure management course provides the learners with the knowledge of: Leisure industry and its management Discussion of the hotel and lodging sector and how to manage it Leadership skills in the leisure business to their full potential leisure industry's health and safety aspects The methods for managing and maintaining a recreational facility The essential characteristics of high-quality travel, tourist, and leisure facilities How to run a hotel or lodging business The fundamentals of leisure service planning Human Resource Management in the leisure industry leisure and recreation marketing Procedures for health and safety in recreational activities Why Prefer This Leisure Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS after completing this course Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. ****Course Curriculum**** Here is the curriculum breakdown of this course: Module 01: Introduction In this module, we will cover the following topics: Origin of Leisure in History Leisure in the 21st Century Understanding the Leisure Sector Tourism, Heritage and LeisureThe Environment, Countryside and Open SpaceThe Arts, Museums and LibrariesSport, Physical Recreation and Physical Activity Management Functions in Leisure Sector Career Opportunities in Leisure Sector Module 02: Managing and Maintaining a Leisure Facility In this module, we will cover the following topics: Six-Stage Facility Life-Cycle Benchmarking Steps of Benchmarking Customer Service: Expectations and Perceptions Customer Evaluation Criteria Quality Management Facility Asset Management Goals of Facility Asset Management Operations and Maintenance Sustainable Design Module 03: Travel, Tourism and Leisure In this module, we will cover the following topics: Characteristics of the Tourism Industry Core Industry SectorsTourism Business Factors Affecting Travel and Tourism EconomyPolitics and Government PoliciesSocio-Cultural ConflictsEnvironmentTechnology Tourism Destinations Elements of Influence in Destination Selection The Economic Significance of Tourism Module 04: Managing Hotel and Lodging In this module, we will cover the following topics: Classifications of Hotel Properties Hotels Classified by PriceHotels Classified by FunctionHotels Classified by LocationHotels Classified by Market Segment Major Functional Departments The Front OfficeHousekeepingSecuritySales and MarketingAccountingHuman ResourcesEngineering The Economics of the Hotel Business Dimensions of the Hotel Investment DecisionHotel Cycles and Financial Performance Module 05: Planning for Leisure Services In this module, we will cover the following topics: Planning In Organisations Some Planning Concepts Goal Setting Characteristics of Well-Thought-Out GoalsGoal CongruenceGoals and Policies Planning in Operations Strategic IssuesFrom Strategy to Tactics Individual Worker as Planner Planning as a Personal Process Long-Range Planning Tools Return on InvestmentCost-Benefit Analysis Module 06: Leadership in Leisure Industry In this module, we will cover the following topics: Characteristics of an Ideal Leader Deciding How to Lead Team Leading Goals and Skills Decision Making The Decision-Making Process Coaching, Mentoring and Motivational Leadership Motivational Leadership Module 07: Human Resource Management in Leisure Industry In this module, we will cover the following topics: Importance of HRM Tourism and HRM Human Resource Development Strategy Training Types and Levels of TrainingFuture Training Needs Rewards, Bonus, and Compensation Human Resource Information System Module 08: Marketing of Leisure and Recreation In this module, we will cover the following topics: Understanding the Marketing Process Understanding the Marketplace and Customer NeedsDesigning Customer Value-Driven Marketing StrategyPreparing an Integrated Marketing PlanBuilding Customer RelationshipsCapturing Value from Customers Developing Marketing Opportunities and Strategies Gaining Knowledge about the Marketing EnvironmentManaging Customer Information to Gain Customer InsightsConsumer Markets and Consumer Buying BehaviourOrganisational Buyer Behaviour Developing the Marketing Value-Driven Strategy and Mix Designing and Managing Products and BrandsInternal MarketingPricingDistribution Channels Delivering Customer ValueEngaging Customers and Communicating Customer Value and AdvertisingPromoting Products Managing Leisure and Tourism Marketing Marketing Tourism DestinationsCommunicating with the Tourist MarketOrganising and Managing Tourism Marketing Module 09: Health, Safety and Welfare In this module, we will cover the following topics: Health and Safety for Leisure Activities The Purpose of the Health and Safety Regulations The Basics of Health and Safety in an Organisation Health and Safety Law for Leisure Activities Health and Safety Law for Swimming Pools Health and Safety Law for Sports Club Organisers Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Travel Agency Owner Airline customer service agent Tourist information centre assistant Care escort Requirements The Leisure Management software does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path Travel agent (£18,000 to £27,000) Travel agency manager (£20,000 to £40,000) Tourist guide (£18,000 to £30,000) Tour manager (£16,000 to £30,000) Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Leisure Management at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Leisure Management at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

24 Hours Left! Don't Let this Deal Slip Away - Enrol in the Sales and Marketing - QLS Endorsed Course Now! Do you understand what your consumers want? Is it essential to attempt another Sales and Marketing strategy for your brand? The answers to all these questions lie in this Sales and Marketing course. In the UK, the sales and marketing industry is a driving force, contributing over £240 billion to the economy annually. Do you want to gain expertise in strategic planning, market research, branding, and customer engagement? The Diploma in Sales and Marketing will provide you with a comprehensive understanding of the sales and marketing process, from market research and strategic planning to developing effective marketing campaigns and closing deals. You'll learn about consumer and business buying behavior, product and brand strategy, pricing tactics, and the various channels used to reach your target audience. The course also covers essential communication skills for both advertising and sales, as well as the latest trends in digital marketing. Courses Are Included In this Diploma in Sales and Marketing (Online) Training: Course 01: Diploma in Sales and Marketing (Online) Course 02: Strategic Planning and Analysis Course 03: Digital Marketing - Growth Hacking Techniques Course 04: Telemarketing & Sales Training Course 05: Diploma in Business Analysis This Diploma in Sales and Marketing at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 200 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes of Sales and Marketing Apply effective sales techniques to achieve targets. Develop a marketing plan to reach target audiences. Implement strategies to build and manage customer relationships. Analyse market research data to inform marketing decisions. Evaluate and select appropriate marketing channels. Develop and deliver persuasive sales presentations. Invest in your professional growth and embark on a rewarding career path that blends creativity, strategic thinking, and a deep understanding of customer needs. Sign up today and take the first step towards achieving your career goals! Why Choose Our Sales and Marketing Course: Get instant access to this Sales and Marketing course. Learn Sales and Marketing from anywhere in the world Our Sales and Marketing is affordable and simple to understand Sales and Marketing course is entirely online, with interactive lessons with voiceover audio Lifetime access to the Sales and Marketing course materials Sales and Marketing comes with 24/7 tutor support The profitability or failure of a business is determined by the functionality of the Sales and Marketing department. Sales and marketing is the process used to develop and sustain demand, relevance, brand, competitiveness, and other factors of sales and marketing. Without sales and marketing, your brand would be prone to failure due to a lack of sales and revenue. This Sales and marketing training entails a deep dive into consumer perceptions, buyer personas, communication, analytics, and so much more. Assessment Process of Sales and Marketing Assignment and MCQ-Based 60% Marks to pass Instant Assessment Certificates Offered in Sales and Marketing QLS-endorsed certificate CPD-Approved Certificate CPD 200 CPD hours / points Accredited by CPD Quality Standards Module 01: Basics 28:51 1: Basics of Marketing 28:51 Module 02: The Process 35:56 2: The Marketing Process 35:56 Module 03: Strategic Planning 50:32 3: Strategic Marketing 50:32 Module 04: Market Environment 21:19 4: Marketing Environment 21:19 Module 05: Market Segmentations 39:53 5: Market Segmentations 39:53 Module 06: Consumer Buying Behaviour 57:33 6: Consumer Buying Behaviour 57:33 Module 07: Business Markets and Buying Behaviour 37:41 7: Business Markets and Buying Behaviour 37:41 Module 08: Market Research 38:52 8: Marketing Research 38:52 Module 09: Product Strategy 43:22 9: Product Strategy 43:22 Module 10: Branding Strategy 31:59 10: Branding Strategy 31:59 Module 11: Product Life Cycle 23:50 11: Product Life Cycle 23:50 Module 12: Pricing Strategy 1:00:21 12: Pricing Strategy 1:00:21 Module 13: Channels 53:31 13: Marketing Channels 53:31 Module 14: Integrated Communications 47:57 14: Integrated Marketing Communications 47:57 Module 15: Advertising and Sales Promotion 48:08 15: Advertising and Sales Promotion 48:08 Module 16: Personal Selling and Public Relations 1:00:48 16: Personal Selling and Public Relations 1:00:48 Module 17: Direct and Digital Marketing 47:07 17: Direct and Digital Marketing 47:07 Assessment (Optional) 02:00 18: Assignment On - Advanced Diploma in Marketing at QLS Level 7 02:00 Order Your Certificate 02:00 19: Order Your CPD Certificate 01:00 20: Order Your QLS Endorsed Certificate 01:00 Course Completion 01:00 21: Course Completion 01:00 Free Course No 01: Strategic Planning and Analysis 1:55:03 22: Module 01: An Introduction to Strategic Planning 08:25 23: Module 02: Development of a Strategic Plan 15:12 24: Module 03: Strategic Planning for Marketing 08:01 25: Module 04: Strategic and Marketing Analysis 09:25 26: Module 05: Internal Analysis 15:54 27: Module 06: External Analysis 15:03 28: Module 07: Market Segmentation, Targeting and Positioning 11:55 29: Module 08: Approaches to Customer Analysis 15:09 30: Module 09: Approaches to Competitor Analysis 15:59 Free Course No 02: Digital Marketing - Growth Hacking Techniques 2:53:20 31: Module 01: Fundamentals of Digital Marketing 18:15 32: Module 02: Growth Hacking 12:36 33: Module 03: Customer Journey 12:57 34: Module 04: Content Marketing 13:20 35: Module 05: SEO (Search Engine Optimisation) 15:47 36: Module 06: E-Mail Marketing 19:02 37: Module 07: Facebook Marketing 17:56 38: Module 08: Instagram Marketing 20:22 39: Module 09: Twitter Marketing 13:43 40: Module 10: Youtube Marketing 15:27 41: Module 11: Mobile Marketing 13:55 Free Course No 03: Telemarketing & Sales Training 1:47:40 42: Module 01: Introduction to Tele Sales Executive Training 06:42 43: Module 02: All About Telemarketing 04:40 44: Module 03: Elevate Sales on Telephone 06:46 45: Module 04: Prospective Telephone-Sales Expert 06:21 46: Module 05: The Right Words and Phrases to Use on a Sales Call 05:36 47: Module 06: Preparing the Call 06:32 48: Module 07: Opening the Call 07:54 49: Module 08: Structuring the Call 06:20 50: Module 09: Verbal Communication Skills 12:11 51: Module 10: Dealing with Objections 12:11 52: Module 11: Closing the Sale/ Gaining Commitment 09:16 53: Module 12: Dealing with Rejection 06:58 54: Module 13: Close a Sale Call 06:43 55: Module 14: Increasing your Earnings by Expanding Sales 09:30 Free Courses No 04: Diploma in Business Analysis 3:08:23 56: Module 01: Introduction to Business Analysis 11:20 57: Module 02: Business Processes 26:35 58: Module 03: Business Analysis Planning and Monitoring 17:11 59: Module 04: Strategic Analysis and Product Scope 19:17 60: Module 05: Solution Evaluation 16:49 61: Module 06: Investigation Techniques 27:05 62: Module 07: Ratio Analysis 16:18 63: Module 08: Stakeholder Analysis and Management 15:10 64: Module 09: Process Improvement with Gap Analysis 12:55 65: Module 10: Documenting and Managing Requirements 16:07 66: Module 11: Career Prospect as a Business Analyst in the UK 09:36 Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is ideal for: Career changers Business owners Marketing professionals Sales representatives After completing this course, anyone can later enrol in these courses: NCFE Level 3 Diploma in Skills for Business: Sales and Marketing Level 4 Diploma in Sales and Marketing Management (RQF) Level 2 Award in Underage Sales Prevention (RQF) Level 5 Certificate in Sales (RQF) Level 4 Diploma in Sales and Marketing Management (RQF) Level 2 Award in Underage Sales Prevention (RQF) Level 5 Certificate in Sales (RQF) Requirements There are no requirements for enroling in this Sales and Marketing course. Career path Take this Sales and Marketing training to broaden your career opportunities. Sales Manager Marketing Manager Account Executive Business Development Entrepreneur Certificates Certificate Accredited by CPDQS Digital certificate - Included Free for the title course only. Advanced Diploma in Marketing at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the course, you need to order to receive a Certificate Accredited by CPDQS that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)