713 Customer Relationship Management courses delivered Online

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on Lead Generation with Attraction Marketing for Business will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Lead Generation with Attraction Marketing for Business comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Lead Generation with Attraction Marketing for Business. It is available to all students, of all academic backgrounds. Requirements Our Lead Generation with Attraction Marketing for Business is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 9 sections • 39 lectures • 02:32:00 total length •Introduction: 00:06:00 •Lead Generation Marketing: 00:04:00 •Lead Generation Processs: 00:04:00 •Aligning content to your lead's goals: 00:04:00 •Managing your lead generation Process: 00:03:00 •Why Is Lead Generation Important?: 00:04:00 •Difference Between Inbound and Outbound Lead Generation: 00:04:00 •What is Attraction Marketing?: 00:03:00 •5 tips to run a successful attraction marketing campaign: 00:05:00 •5 strategies for strong attraction marketing: 00:03:00 •The Benefits And Advantages Of Attraction Marketing: 00:03:00 •Tools To Use For Attraction Marketing: 00:05:00 •4 Ways I Use Attraction Marketing: 00:04:00 •Strategies for Lead Generation: 00:03:00 •Create a value-packed newsletter: 00:03:00 •Host an event: 00:04:00 •Use a live chat on your website: 00:04:00 •Optimize your Website to Promote Your Lead Magnet: 00:04:00 •Target top-of-funnel keywords: 00:04:00 •Using Customer Relation Management(CRM) for Relationship Building: 00:04:00 •5 Ways CRM Systems Improve Customer Experience: 00:04:00 •Why building customer relationships is so important: 00:04:00 •10 Ways to Build Long Standing Customer Relationships: 00:04:00 •How Customer Relationships Can Improve Your Business Brand: 00:04:00 •8 Tips to Build Customer Relationships with Social Media: 00:04:00 •Using Social Media for Lead Generation: 00:04:00 •How to Get More Leads on Social Media: 00:04:00 •Social Media Lead Generation Tips: 00:05:00 •How to Use Social Media for Lead Generation: 00:03:00 •How to Generate B2B Leads With Social Media Ads: 00:04:00 •3 Foolproof Ways to Generate Leads with Social Media: 00:06:00 •Using Pay per Click(PPC) for Lead Generation: 00:05:00 •How to Generate Quality Leads From Your PPC Campaigns: 00:03:00 •Who PPC Lead Generation Works For: 00:03:00 •Using PPC for Lead Generation Offers a few Notable Benefits: 00:04:00 •Keyword tools for PPC lead generation: 00:03:00 •How to Plan your Google Ads Budget: 00:05:00 •Review: 00:05:00 •Assignment - Lead Generation with Attraction Marketing for Business: 00:00:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.

Overview This comprehensive course on Strategic Business Management will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This Strategic Business Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Strategic Business Management. It is available to all students, of all academic backgrounds. Requirements Our Strategic Business Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 06:36:00 total length •Introduction to Strategic Management Business: 00:43:00 •Corporate Governance: 00:37:00 •Industry Analysis: 00:32:00 •Strategy Formulation: 00:48:00 •Strategy Implementation: 00:45:00 •Evaluation and Control: 00:40:00 •Building a Brand: 00:38:00 •Generating Success from the Customer Relationship: 00:40:00 •Social Responsibility and Ethics in Strategic Management: 00:39:00 •Getting Ready for Business Improvement: 00:34:00

Overview This comprehensive course on Business Model Canvas for Business Plan will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Model Canvas for Business Plan comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Model Canvas for Business Plan. It is available to all students, of all academic backgrounds. Requirements Our Business Model Canvas for Business Plan is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 4 sections • 15 lectures • 02:19:00 total length •Business Model Canvas Brief Introduction: 00:11:00 •How does it begin and starts: 00:10:00 •Problems Solving Opportunities: 00:08:00 •Customers and Value Proposition: 00:07:00 •Channels of Distribution and Customer Relationships: 00:05:00 •Revenue Streams and Key Resources: 00:11:00 •Key Activities, Partners and Cost: 00:07:00 •Business Model of ALIBABA to explain different components: 00:19:00 •Business Model of IKEA Explained: 00:12:00 •A Practical Example to Demonstrate how different components work in a business model: 00:09:00 •Business Plan Component Executive Summary: 00:03:00 •Business Plan Component Executive Summary Key things: 00:04:00 •Market Sizing Concepts and Financial Model to Calculate Market Access: 00:15:00 •Marketing Sizing Method: 00:07:00 •Rest of Financial Model and B Plan: 00:11:00

Course Overview: Winston Churchill, whose powerful speeches during World War II rallied the British nation and inspired hope amidst the darkest times. His ability to choose words wisely and deliver them with conviction exemplified the transformative power of eloquence. So, let's unlock the power of your voice and embark on a transformative journey with our Eloquence Course: Discover Your Confident and Powerful Voice. Effective communication skills have become paramount for personal and professional success in today's fast-paced world. Through this comprehensive course, you will delve into the art of eloquence, learning how to captivate your audience, build relationships, and master the nuances of tone and body language. Developed by a team of experts with a deep understanding of the power of persuasive speech, this course offers a carefully crafted curriculum designed to transform your communication style. Key Features of the Course: CPD Certificate upon completion, enhancing your professional credentials 24/7 Learning Assistance from our dedicated support team, ensuring you receive guidance every step of the way Engaging and interesting learning materials, including videos, exercises, and quizzes, to keep you motivated and actively involved throughout the course Who is This Course For? This Eloquence Course: Discover Your Confident and Powerful Voice, is ideal for anyone looking to enhance their communication skills and gain confidence in expressing themselves effectively. What You Will Learn: In this Eloquence Course: Discover Your Confident and Powerful Voice, you will embark on a journey of self-discovery and develop essential skills through our meticulously designed modules. Let's take a closer look at what you will learn: Modules 1 and 2: Impress and Hook Your Audience Discover techniques to grab your audience's attention from the very beginning and leave a lasting impression. Modules 3 to 5: Choose Your Words Wisely Master the art of selecting the right words to convey your message effectively and persuasively. Modules 6 to 10: Build Relationships and Master Your Tone of Voice Learn how to forge meaningful connections with your audience and harness the power of tone in your delivery. Modules 11 and 12: Convince with Your Voice and Command with Your Body Develop the ability to persuade and influence others through the power of your voice and body language. Module 13: Answer Any Question Learn the art of confidently responding to questions, even in challenging situations. Why Enrol in This Course: Our Eloquence Course: Discover Your Confident and Powerful Voice, has received top reviews from previous learners, who have praised its effectiveness in transforming communication skills. We have meticulously updated the course to include the latest communication techniques and strategies, ensuring you receive the most relevant and up-to-date knowledge. Requirements: To fully engage in this Eloquence Course: Discover Your Confident and Powerful Voice, you only need a willingness to learn and a desire to enhance your communication skills. There are no specific prerequisites or prior experience required. Career Path: Upon completing this Eloquence Course: Discover Your Confident and Powerful Voice, you will be equipped with highly valuable skills to propel you towards various professions. Some of the career paths you can explore include: Public Speaker - Average UK Salary: £50,000 per year Sales Executive - Average UK Salary: £30,000 per year Marketing Manager - Average UK Salary: £45,000 per year Human Resources Manager - Average UK Salary: £40,000 per year Media Presenter - Average UK Salary: £35,000 per year Team Leader - Average UK Salary: £35,000 per year Customer Relationship Manager - Average UK Salary: £30,000 per year Certification: Upon completing the Eloquence Course: Discover Your Confident and Powerful Voice, you will receive a CPD (Continuing Professional Development) certificate, adding credibility to your newly acquired skills and enhancing your professional profile. Course Curriculum 1 sections • 13 lectures • 03:34:00 total length •Module 01: Introduction: 00:18:00 •Module 02: Impress Hook Your Audience: 00:26:00 •Module 03: Eloquence Choose Your Word Wisely Part 01: 00:18:00 •Module 04: Eloquence Choose Your Word Wisely Part 02: 00:20:00 •Module 05: Eloquence Choose Your Word Wisely Part 03: 00:14:00 •Module 06: Impress Build Relationships: 00:10:00 •Module 07: Eloquence Master Your Tone of Voice Part 01: 00:19:00 •Module 08: Eloquence Master Your Tone of Voice Part 02: 00:14:00 •Module 09: Eloquence Master Your Tone of Voice Part 03: 00:17:00 •Module 10: Eloquence Master Your Tone of Voice Part 04: 00:14:00 •Module 11: Impress Convince with Your Voice: 00:19:00 •Module 12: Impress Command with Your Body: 00:16:00 •Module 13: Impress Answer Any Question: 00:09:00

Overview This comprehensive course on Marketing Principles will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Marketing Principles comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Marketing Principles. It is available to all students, of all academic backgrounds. Requirements Our Marketing Principles is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 52 lectures • 01:01:00 total length •Marketing and the Firm: 00:01:00 •Marketing Orientation and Context: 00:01:00 •Creating Value and Competitive Advantage #1: 00:01:00 •Creating Value and Competitive Advantage #2: 00:01:00 •Marketing Definition: 00:01:00 •Marketing Exchange: 00:01:00 •Marketing Interactions #1: 00:01:00 •Marketing Interactions #2: 00:02:00 •BCG's Advantage Matrix Model: 00:01:00 •External Environment - Analysis #1: 00:01:00 •External Environment - Analysis #2: 00:01:00 •External Environment - Analysis #3: 00:01:00 •External Forces Facing Marketing: 00:01:00 •Demographic Shift: 00:01:00 •Demographic Changes: 00:02:00 •Stakeholder Mapping #1: 00:01:00 •Stakeholder Mapping #2: 00:01:00 •Microenvironments - Industry and Market: 00:01:00 •Difference between an Industry and a Sector: 00:02:00 •Common Mistakes #1: 00:02:00 •Common Mistakes #2: 00:01:00 •Market Analysis #1: 00:01:00 •Market Analysis #2: 00:01:00 •Internal Firm Analysis and Environment Analysis: 00:02:00 •Enterprise Value Chain Analysis #1: 00:01:00 •Enterprise Value Chain Analysis #2: 00:01:00 •Enterprise Value Chain Analysis #3: 00:01:00 •Porter's Value Chain: 00:01:00 •Elements in Porter's Value Chain #1: 00:01:00 •Elements in Porter's Value Chain #2: 00:01:00 •SWOT - Gap Analysis: 00:02:00 •TOWS and Building Conversion Strategies: 00:01:00 •Formulating a Marketing Plan - Building Components #1: 00:01:00 •Formulating a Marketing Plan - Building Components #2: 00:02:00 •Formulating a Marketing Plan - Building Components #3: 00:01:00 •Product Life Cycle and Building a Product Strategy: 00:01:00 •Segmentation and Targeting- Geography, Consumer Behaviour and Cultures: 00:01:00 •Positioning Your Market Offering: 00:01:00 •Pricing Your Product for the Market: 00:01:00 •Channels and Distribution: 00:01:00 •Promotion and Brand Advertising: 00:01:00 •Business Development and Customer Relationship Marketing (CRM): 00:01:00 •Hard-selling: 00:01:00 •Sales Funnel: 00:01:00 •Stages in the Sales Funnel: 00:02:00 •Action Planning, Roles and Responsibilities: 00:01:00 •Metrics and Measures: 00:02:00 •Marketing and Information Technology: 00:01:00 •Marketing Information (MIS) Systems: Sorting Data and Reporting: 00:02:00 •Marketing and Information Technology: 00:01:00 •The Marketing Profession and Building the Marketing Team: 00:01:00 •Assignment - Marketing Principles: 00:00:00

Course Overview: Step into the world of persuasive communication and unlock your sales and marketing potential with our Counselling Course - Sales and Marketing Skills Level 3. This comprehensive program is a game-changer for individuals looking to thrive in the competitive sales and marketing landscape. In today's business climate, where customer preferences and market dynamics constantly evolve, possessing advanced counselling skills is a differentiating factor that can propel your career to new heights. Research shows that professionals with effective counselling techniques achieve a remarkably 30% higher conversion rate than their peers. By honing your communication abilities, you will close more deals and establish meaningful connections with customers, fostering loyalty and repeat business. With our course, you will understand the psychology behind successful sales interactions and learn how to navigate objections, craft compelling pitches, and seal the deal with finesse. Join our Counselling Course - Sales and Marketing Skills Level 3, and position yourself as a top-performing sales professional in today's competitive market. Invest in your future success and embark on a learning journey that will revolutionise your sales and marketing career. Key Features of the Course: CPD Certification: Upon successfully completing the Counselling Course - Sales and Marketing Skills Level 3, you will receive a CPD certificate, internationally recognised as a mark of your professional development. 24/7 Learning Assistance: We understand the importance of continuous learning. That's why we offer 24/7 learning assistance, ensuring you have the support you need throughout your learning journey. Who is This Course For? This course is ideal for individuals who are already working or aspiring to work in sales and marketing roles. Whether you're a sales representative, account manager, marketing executive, or business development professional, this course will provide you with the skills and knowledge necessary to excel in your career. It is also suitable for entrepreneurs and business owners looking to enhance their sales and marketing expertise to grow their businesses. What You Will Learn: This course offers comprehensive training in sales and marketing, covering various modules to equip learners with essential skills. The first module establishes a strong foundation for successful approaches in sales and marketing. The second module focuses on effective communication and active listening, teaching learners the art of engaging with their audience. In module three, learners will learn how to prepare themselves before reaching out to potential customers. Module four explores creative openings that can capture the audience's attention in unique and captivating ways. The focus of module five is crafting compelling sales pitches that resonate with customers' needs. Module six equips learners with strategies to handle objections effectively, enabling them to address and overcome challenges during the sales process. Sealing the deal and securing long-term customer relationships is the objective of module seven. In module eight, learners will then explore post-sale strategies to nurture customer satisfaction and loyalty. Setting realistic and achievable sales targets is covered in module nine, providing learners with the tools to drive their success. Module ten emphasises the importance of data management and teaches learners how to leverage data to enhance their sales and marketing efforts. Why Enrol in This Course: By enrolling in the Counselling Course - Sales and Marketing Skills Level 3, you are choosing a top-reviewed course that has been recently updated to reflect the latest industry trends and best practices. With our comprehensive curriculum and expertly designed modules, you will develop the essential skills needed to excel in sales and marketing roles. Requirements: You only need a basic understanding of sales and marketing concepts to benefit fully from this course. A passion for learning and a desire to enhance your skills are the key prerequisites for success. Career Path: Upon completion of this course, you will be equipped for various exciting career paths in sales and marketing, including: Sales Representative - Average UK Salary: £25,000 per year Account Manager - Average UK Salary: £35,000 per year Marketing Executive - Average UK Salary: £28,000 per year Business Development Manager - Average UK Salary: £40,000 per year Sales Manager - Average UK Salary: £45,000 per year Digital Marketing Specialist - Average UK Salary: £32,000 per year Brand Manager - Average UK Salary: £38,000 per year Certification: You will receive a CPD certificate after completing the Counselling Course. The certificate demonstrates your commitment to professional development and increasing your credibility in the industry. Course Curriculum 1 sections • 12 lectures • 11:00:00 total length •Module One - Getting Started: 01:00:00 •Module Two - Understanding the Talk: 01:00:00 •Module Three - Getting Prepared to Make the Call: 01:00:00 •Module Four - Creative Openings: 01:00:00 •Module Five - Making Your Pitch: 01:00:00 •Module Six - Handling Objections: 01:00:00 •Module Seven - Sealing the Deal: 00:30:00 •Module Eight - Following Up: 01:00:00 •Module Nine - Setting Goals: 01:00:00 •Module Ten - Managing Your Data: 00:30:00 •Module Eleven - Using a Prospect Board: 01:00:00 •Module Twelve - Wrapping Up: 01:00:00

Feeling overwhelmed by spreadsheets and out of the loop on your business finances? Take a deep breath, because the Sage 50 course is here. From Sage 50 training to knowing the payroll process all in one!