733 Customer Relationship Management courses in Cardiff delivered Online

Overview The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. Learning Outcomes: Develop a strong understanding of the role and importance of customer service in a professional setting. Establish a positive attitude and effective communication skills to meet and exceed customer needs. Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. Develop strategies for handling difficult customers and resolving conflicts professionally. Understand the importance of escalating issues when necessary to ensure customer satisfaction. Why buy this Customer Service Manager Training and Front Desk Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

The Fashion Store Assistant Personal Shopper course provides in-depth training to become a skilled personal shopper in the fashion industry. It covers various aspects such as planning and analysis, understanding consumer behavior, fashion trends, effective communication, customer relationship development, and business marketing. Learning Outcomes: Understand the role and responsibilities of a personal shopper and how to effectively plan and analyze clients' needs. Gain insights into consumer behavior and fashion trends to offer personalized fashion advice and product recommendations. Develop essential communication and customer service skills to build strong relationships with customers and attract potential clients through effective marketing strategies. Why buy this Fashion Store Assistant Personal Shopper? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Fashion Store Assistant Personal Shopper there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Fashion Store Assistant Personal Shopper course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Fashion Store Assistant Personal Shopper does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Fashion Store Assistant Personal Shopper was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Fashion Store Assistant Personal Shopper is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: An Introduction to Personal Shopper An Introduction to Personal Shopper 00:30:00 Module 02: Planning and Analysis Planning and Analysis 00:24:00 Module 03: Factors in Buying Clothes Factors in Buying Clothes 00:35:00 Module 04: Fashion and Trends Fashion and Trends 00:31:00 Module 05: Communication and Protocol Communication and Protocol 00:28:00 Module 06: Understanding Consumer Behaviour Understanding Consumer Behaviour 00:27:00 Module 07: Developing Relationship with Customer Developing Relationship with Customer 00:31:00 Module 08: Attracting Potential Customers Attracting Potential Customers 00:24:00 Module 09: Product Sales Product Sales 00:23:00 Module 10: The Business Plan The Business Plan 00:21:00 Module 11: The Business Marketing The Business Marketing 00:28:00 Assignment Assignment - Fashion Store Assistant Personal Shopper 00:00:00

Embark on a comprehensive journey through the world of sales with this course that focuses on practical techniques for success. From understanding the essentials of sales and sales growth to mastering persuasive sales presentations, negotiations, and communication skills, this course equips you with effective strategies to excel in the sales domain. Learn to handle objections, leverage marketing, and build strong customer relationships while discovering valuable tips and tricks for achieving successful sales outcomes. Learning Outcomes: Grasp the fundamental concepts of sales and its importance. Develop strategies for driving sales growth and expansion. Explore the techniques of sales hypnosis for impactful communication. Master the art of creating compelling sales presentations. Understand the relationship between sales and marketing. Identify the leverage points and limitations within the sales process. Enhance your communication skills for effective customer interactions. Gain insights into successful sales negotiations and objection handling. Why buy this Sales Training: Practical Sales Techniques?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sales Training: Practical Sales Techniques you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Sales Training: Practical Sales Techniques course is ideal for Sales professionals seeking practical strategies to boost performance. Business owners and entrepreneurs looking to enhance their sales skills. Individuals interested in pursuing a career in sales or marketing. Anyone who wants to improve their ability to communicate persuasively and close deals effectively. Prerequisites This Sales Training: Practical Sales Techniques was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Sales Representative - Average Earnings: £20,000 - £30,000 per year. Sales Manager - Average Earnings: £30,000 - £50,000 per year. Business Development Manager - Average Earnings: £30,000 - £50,000 per year. Sales Director - Average Earnings: £50,000 - £80,000+ per year. Chief Sales Officer (CSO) - Average Earnings: £60,000 - £100,000+ per year. Course Curriculum Module 01: Introduction to Sales Introduction to Sales 00:23:00 Module 02: Sales Growth Sales Growth 00:23:00 Module 03: Sales Hypnosis Sales Hypnosis 00:20:00 Module 04: Sales Presentation Sales Presentation 00:18:00 Module 05: Sales and Marketing Sales and Marketing 00:26:00 Module 06: Leverage and Limitations Leverage and Limitations 00:17:00 Module 07: Communication Skills Communication Skills 00:25:00 Module 08: Sales Negotiations Sales Negotiations 00:28:00 Module 09: Dealing with Customers Dealing with Customers 00:27:00 Module 10: Handling Objections Handling Objections 00:15:00 Module 11: Tips and Tricks for Sale Tips and Tricks for Sale 00:18:00 Assignment Assignment - Sales Training: Practical Sales Techniques 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Business Model Canvas for Business Plan Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Business Model Canvas for Business Plan Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Business Model Canvas for Business Plan Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Business Model Canvas for Business Plan Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Business Model Canvas for Business Plan? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Business Model Canvas for Business Plan there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Business Model Canvas for Business Plan course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Business Model Canvas for Business Plan does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Business Model Canvas for Business Plan was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Business Model Canvas for Business Plan is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction Business Model Canvas Brief Introduction 00:11:00 How does it begin and starts 00:10:00 Problems Solving Opportunities 00:08:00 Component of Business Model Customers and Value Proposition 00:07:00 Channels of Distribution and Customer Relationships 00:05:00 Revenue Streams and Key Resources 00:11:00 Key Activities, Partners and Cost 00:07:00 Case Study Business Model of ALIBABA to explain different components 00:19:00 Business Model of IKEA Explained 00:12:00 A Practical Example to Demonstrate how different components work in a business model 00:09:00 Basics of Business Plan Business Plan Component Executive Summary 00:03:00 Business Plan Component Executive Summary Key things 00:04:00 Market Sizing Concepts and Financial Model to Calculate Market Access 00:15:00 Marketing Sizing Method 00:07:00 Rest of Financial Model and B Plan 00:11:00

The Handyman: Starting Own Business for Handyperson Training Level 3 course provides comprehensive training for individuals aspiring to become skilled handypersons and start their own business. Participants will learn various handyman skills, including electrical work, plumbing, carpentry, painting, and more. The course also covers essential aspects of starting and managing a successful handyman business. Learning Outcomes: Understand the role and responsibilities of a handyperson and the essential tools and equipment needed for various tasks. Acquire practical skills in electrical work, plumbing, appliance repair, carpentry, and general maintenance to handle a wide range of home improvement projects. Learn how to effectively work on walls, floors, and surfaces, including painting and decorating, tiling, drilling, and welding. Develop expertise in handling construction projects, including planning, execution, and problem-solving in various building tasks. Comprehend the importance of health and safety in handyperson work and learn best practices to ensure a safe working environment. Gain knowledge of starting and running a successful handyman business, including marketing, pricing, customer relations, and legal considerations. Learn to manage and schedule projects, handle client expectations, and provide professional and efficient services. Understand the financial aspects of running a business, including budgeting, cost estimation, and managing expenses. Develop communication and interpersonal skills to effectively interact with clients, suppliers, and other professionals in the industry. Acquire problem-solving and troubleshooting skills to address a variety of challenges that may arise during handyman projects. Why buy this Handyman: Starting Own Business for Handyperson Training Level 3? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Handyman: Starting Own Business for Handyperson Training Level 3 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Handyman: Starting Own Business for Handyperson Training Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Handyman: Starting Own Business for Handyperson Training Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Handyman: Starting Own Business for Handyperson Training Level 3 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Handyperson Introduction to Handyperson 00:22:00 Module 02: Basic Tools and Equipment Basic Tools and Equipment 00:22:00 Module 03: Electrical Work Electrical Work 00:23:00 Module 04: Plumbing Skills Plumbing Skills 00:19:00 Module 05: Appliances Appliances 00:18:00 Module 06: General Carpentry General Carpentry 00:26:00 Module 07: Basic Maintenance Skills Basic Maintenance Skills 00:14:00 Module 08: Walls and Floors Walls and Floors 00:19:00 Module 09: Painting and Decorating Painting and Decorating 00:17:00 Module 10: Drilling, Tiling and Welding Drilling, Tiling and Welding 00:22:00 Module 11: Construction Projects Construction Projects 00:16:00 Module 12: Health and Safety at Work Health and Safety at Work 00:27:00 Module 13: Starting Own Business for Handyperson Starting Own Business for Handyperson 00:27:00 Assignment Assignment - Handyman: Starting Own Business for Handyperson Training Level 3 00:00:00

The Handyman Certification Course Online provides comprehensive training in various handyman skills, enabling participants to become proficient in a wide range of household tasks and basic maintenance. From basic tools and equipment usage to electrical work, plumbing skills, carpentry, painting, and more, this course equips learners with the knowledge and expertise to handle a variety of home improvement and repair projects. Learning Outcomes: Acquire a foundational understanding of the handyman profession and the roles and responsibilities it entails. Identify and utilize various basic tools and equipment required for performing common household tasks and maintenance. Gain proficiency in electrical work, including wiring, circuit installation, and troubleshooting common electrical issues. Develop essential plumbing skills, such as pipe installation, repair, and dealing with common plumbing problems. Learn about appliance maintenance, repair, and troubleshooting techniques for common household appliances. Master general carpentry skills, including measuring, cutting, and assembling various materials for repair and construction projects. Acquire basic maintenance skills for maintaining household systems and equipment in optimal condition. Understand techniques for working with walls and floors, including patching, plastering, and fixing common wall and floor issues. Learn painting and decorating skills, including surface preparation, painting techniques, and applying decorative finishes. Develop proficiency in drilling, tiling, and welding for various repair and renovation tasks. Explore construction project management, including planning, budgeting, and executing small-scale construction projects. Understand the importance of health and safety at work, adhering to safety regulations and practices while performing handyman tasks. Gain insights into starting and managing one's own handyman business, including marketing, customer relations, and financial aspects. Why buy this Caretaker / Handyman Certification Course Online? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Caretaker / Handyman Certification Course Online there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Caretaker / Handyman Certification Course Online course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Caretaker / Handyman Certification Course Online does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Caretaker / Handyman Certification Course Online was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Caretaker / Handyman Certification Course Online is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Handyman Introduction to Handyman 00:22:00 Module 02: Basic Tools and Equipment Basic Tools and Equipment 00:22:00 Module 03: Electrical Work Electrical Work 00:23:00 Module 04: Plumbing Skills Plumbing Skills 00:19:00 Module 05: Appliances Appliances 00:18:00 Module 06: General Carpentry General Carpentry 00:26:00 Module 07: Basic Maintenance Skills Basic Maintenance Skills 00:14:00 Module 08: Walls and Floors Walls and Floors 00:19:00 Module 09: Painting and Decorating Painting and Decorating 00:17:00 Module 10: Drilling, Tiling and Welding Drilling, Tiling and Welding 00:22:00 Module 11: Construction Projects Construction Projects 00:16:00 Module 12: Health and Safety at Work Health and Safety at Work 00:27:00 Module 13: Starting Own Business for Handyperson Starting Own Business for Handyman 00:27:00 Assignment Assignment - Handyman Certification Course Online 00:00:00

Embark on an exploratory voyage through the dynamic landscape with our Travel and Tourism course designed to elevate your understanding and proficiency in this exhilarating industry. The initial module sets the scene, inviting learners to delve into the rich history and current vistas of the sector, providing a sturdy platform from which to soar. As the chapters unfold, you'll navigate through the multifaceted aspects of tourism products and services, gaining insights that will transform the way you perceive travel operations and retailing strategies. The course seamlessly weaves through the intricate tapestry of marketing, vital communication aptitudes, and the art of customer gratification, all while maintaining a steadfast focus on adapting to the shifts in the global travel scene, including the new norms post-pandemic and the nuances brought on by Brexit. By the conclusion, participants will be well-versed in the principles of sustainable tourism, public outreach, and the strategic management of human resources, preparing them for a career that not only spans borders but also bridges cultures. Learning Outcomes Acquire a holistic understanding of travel and tourism operations. Develop strategic marketing and communication competencies. Enhance customer service techniques for optimal visitor satisfaction. Navigate the complexities of transport and crisis management within tourism. Understand the influence of global events and policies on travel dynamics. Why choose this Travel and Tourism course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Travel and Tourism course for? Aspirants forging a path in travel and tourism sectors. Professionals seeking to refine their industry-specific marketing skills. Managers overseeing customer relations and crisis contingencies. Strategists in transport and sustainable tourism development. Analysts and policy-makers understanding Brexit's industry implications. Career path Travel Consultant: £18,000 - £30,000 Tourism Marketing Manager: £25,000 - £50,000 Visitor Attraction Manager: £22,000 - £40,000 Transport Coordinator: £20,000 - £35,000 Sustainable Tourism Advisor: £24,000 - £40,000 HR Manager for Travel Agencies: £30,000 - £55,000 Prerequisites This Travel and Tourism does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Travel and Tourism was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:12:00 Module 02: Tourism Products and Services Tourism Products and Services 00:14:00 Module 03: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:14:00 Module 04: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 05: Developing Communication Skills Developing Communication Skills 00:13:00 Module 06: Customer Service and Satisfaction Customer Service and Satisfaction 00:09:00 Module 07: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:18:00 Module 08: Transport Management Procedure Transport Management Procedure 00:14:00 Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Tourism in the New Normal World/ Post COVID Travel Destinations 00:20:00 Module 10: Sustainable Tourism Sustainable Tourism 00:09:00 Module 11: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 12: Brexit and its Impact on Tourism Industry Brexit and its Impact on Tourism Industry 00:26:00 Module 13: Travel and Tourism Issues to Contend with Travel and Tourism Issues to Contend with 00:18:00 Module 14: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Assignment Assignment - Travel and Tourism 00:00:00

Are you passionate about the culinary arts and dream of running your own restaurant? Our comprehensive Restaurant Management Training course equips you with essential skills and knowledge to succeed in the dynamic hospitality industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Restaurant Management Training course, learners will gain comprehensive skills essential for running a successful restaurant business. They will understand the dynamics of the restaurant industry, from choosing the right location to managing finances and using technology for efficient service. Participants will learn to strategically plan menus and effectively manage drink offerings. The course covers crucial aspects like handling inventory, purchasing, and storage, ensuring smooth operations. Learners will also develop skills in recruiting and training staff, fostering excellent customer relations, and implementing effective marketing strategies. Understanding legal requirements and maintaining a safe, clean environment will be emphasized. By the end of the course, participants will be equipped with the knowledge to manage restaurant layouts efficiently and establish daily routines that promote teamwork and operational excellence. Course Curriculum Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Financing Your Business Module 04: Handling Service Using Technology Module 05: Menu Planning Module 06: Drinks Management Module 07: Purchasing, Receiving, Inventory, and Storage Module 08: Finding, Recruiting, and Training Employees Module 09: Customer Relations and Marketing Policy Module 10: Restaurant Layout Management and Legal Requirements Module 11: Running a Safe and Clean Restaurant Module 12: Teamwork and Daily Routine of a Restaurant Learning Outcomes Understand the restaurant industry's key aspects and operational dynamics. Identify essential considerations when choosing a restaurant concept and location. Explore financing options and strategies for restaurant businesses. Utilise technology effectively for enhancing restaurant service management. Plan and design a diverse and appealing restaurant menu. Manage drink selections and beverage inventory efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Restaurant Management Training 2:27:54 1: Module 01: An Overview of the Restaurant Industry 12:05 2: Module 02: Choosing Your Restaurant 09:17 3: Module 03: Financing Your Business 13:37 4: Module 04: Handling Service Using Technology 13:41 5: Module 05: Menu Planning 11:48 6: Module 06: Drinks Management 08:56 7: Module 07: Purchasing, Receiving, Inventory, and Storage 15:18 8: Module 08: Finding, Recruiting, and Training Employees 12:48 9: Module 09: Customer Relations and Marketing Policy 13:36 10: Module 10: Restaurant Layout Management and Legal Requirements 10:14 11: Module 11: Running a Safe and Clean Restaurant 13:28 12: Module 12: Teamwork and Daily Routine of a Restaurant 12:06 13: CPD Certificate - Free 01:00 Who is this course for? Aspiring restaurant owners and managers. Hospitality students and graduates. Restaurant supervisors seeking advancement. Culinary entrepreneurs. Staff transitioning to management roles. Career path Restaurant Manager Assistant Restaurant Manager Food and Beverage Manager Hospitality Consultant Catering Manager Operations Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.