695 Customer Relationship Management courses in Cardiff delivered On Demand

The CPD Accredited Travel Agent Course is designed to equip you with the knowledge and expertise needed to succeed in the dynamic world of travel. From understanding the intricacies of booking systems to mastering customer service techniques, this course provides you with the tools to navigate the travel industry with confidence. The flexible, online format allows you to learn at your own pace, meaning you can fit your studies around your lifestyle. With a focus on industry-standard practices and customer relations, this course is perfect for anyone looking to refine their skills or take their travel career to the next level. Whether you're new to the industry or seeking to build upon existing knowledge, this programme is structured to ensure you’re well-versed in everything from travel booking processes to international regulations. All while gaining a CPD accreditation to demonstrate your commitment to professional development. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Travel Agent profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Introduction to Travel and Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Travel Agent - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Travel Agent - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Travel Agent - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Travel Agent - CPD Accredited training.

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Retail Management: Retail Management Course Online Unlock the Power of Retail Management: Retail Management Course: Enrol Now! Retail businesses come in all sizes, from small one-person operations to international corporations. These Retail Management: Retail Management Course retail outlets require well-organized managers to meet the needs of consumers. This advanced Retail Management: Retail Management Course is designed for those who want to work at the top of the ladder in the retail environment. Successful retail managers can find work in almost any major town or city on the planet. Learn how to improve your salesmanship, create strong customer relationships, and reap the rewards of professional-level communication skills. Throughout this Retail Management: Retail Management Course, you will learn how to deal with difficult customers, how to accurately read customer behavior, and how to look at the most important stock management issues. Main Course: Level 5 Diploma in Retail Management course Free courses included with Retail Management: Retail Management Course Along with Retail Management: Retail Management Course you will get free Level 4 Logistics Management course Along with Retail Management: Retail Management Course you will get free Level 5 Diploma in Risk Management Special Offers of this Retail Management: Retail Management Course: This Retail Management: Retail Management Course includes a FREE PDF Certificate. Lifetime access to this Retail Management: Retail Management Course Instant access to this Retail Management: Retail Management Course 24/7 Support Available to this Retail Management: Retail Management Course Retail Management: Retail Management Course Online In the Retail Management: Retail Management Course, you will gain knowledge about retail management: retail management and technology applications. This Retail Management: Retail Management Course will cover topics such as building and maintaining customer relationships, as well as strategic planning. You will learn how to handle common challenges in retail management: retail management and gain a better understanding of the different types of retail customers and how to effectively interact with them. Who is this course for? Retail Management: Retail Management Course Online Learners can take this Retail Management: Retail Management Course even if they have no prior knowledge of Retail Management: Retail Management Course and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management: Retail Management Course. There are no admissions deadlines, and you can start this Retail Management: Retail Management Course at any time. Requirements Retail Management: Retail Management Course Online To enrol in this Retail Management: Retail Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Retail Management: Retail Management Course. Be energetic and self-motivated to complete our Retail Management: Retail Management Course. Basic computer Skill is required to complete our Retail Management: Retail Management Course. If you want to enrol in our Retail Management: Retail Management Course, you must be at least 15 years old. Career path Retail Management: Retail Management Course Online You will gain the ability to manage various tasks upon completing the Retail Management: Retail Management Course, such as Retail Manager, Head of Retail Management, Retail Operations Manager, and Retail Management Manager.

CIPD Level 5 Associate Diploma in People Management: People Management Are you willing to experience theoretical knowledge along with real-world application? Then our level 5 associate diploma in Level 5 Associate Diploma in People Management course is perfect for you. In our Level 5 Associate Diploma in People Management course, students will learn about organisational performance, work culture, professional conduct, and respecting others. Also, our Level 5 Associate Diploma in People Management course explains how to build customer relationships, talent management, and workforce planning. You will be recognised for your performance and contributions throughout our Level 5 Associate Diploma in People Management course. In general, the development of management and leadership skills is aided by this Level 5 Associate Diploma in People Management course. Special Offers of this CIPD Level 5 Associate Diploma in People Management Course: This Level 5 Associate Diploma in People Management Course includes a FREE PDF Certificate. Lifetime access to this Level 5 Associate Diploma in People Management Course Instant access to this Level 5 Associate Diploma in People Management Course 24/7 Support Available to this Level 5 Associate Diploma in People Management Course CIPD Level 5 Associate Diploma in People Management: People Management Our Level 5 Associate Diploma in People Management course is designed to empower you with the skills needed to excel in Level 5 Associate Diploma in People Management. In this Level 5 Associate Diploma in People Management course, you'll gain insights into organizational performance, work culture, and professional conduct. Additionally, our Level 5 Associate Diploma in People Management program covers customer relationship building, talent management, and workforce planning. Your achievements in Level 5 Associate Diploma in People Management will be recognized as you progress. This comprehensive Level 5 Associate Diploma in People Management course also focuses on developing strong management and leadership abilities, setting you up for success in any organization. Who is this course for? CIPD Level 5 Associate Diploma in People Management: People Management In order to improve their strategic HR abilities, mid-level HR professionals should pursue this level 5 associate diploma in people management course. Special Note: Our Level 5 Associate Diploma in People Management: People Management Course is Knowledge-based not a regulated course. To get Qualified, you may choose the following options: CIPD CIPD-Intermediate CIPD-Advanced CIPD-hr-practice CIPD Level 3 Foundation Certificate in People Practice CIPD Level 5 Associate Diploma in People Management CIPD Level 5 Associate Diploma in Organisational Learning and Development CIPD Level 7 Advanced Diploma in Strategic Learning and Development Level-3-CIPD Requirements CIPD Level 5 Associate Diploma in People Management: People Management To enrol in this Level 5 Associate Diploma in People Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 5 Associate Diploma in People Management Course. Be energetic and self-motivated to complete our Level 5 Associate Diploma in People Management People Management Course. Basic computer Skill is required to complete our People Management: People Management Course. If you want to enrol in our People Management: People Management Course, you must be at least 15 years old. Career path CIPD Level 5 Associate Diploma in People Management: People Management You can begin a career as an HR manager, HR business partner, head of HR, or HR director after finishing this level 5 associate diploma in people management course.

Retail Management: Retail Management Course Online Introducing Retail Management: Retail Management Course "Empowering the Next Generation" Online course! Retail businesses range in size from a small one-man operation to large international organizations. The consumer's needs have resulted in an amazing variety of retail outlets, all of which require organized managers. This advanced Retail Management: Retail Management Course is designed for those who want to work at the top of the ladder in the retail environment. Successful retail managers can find work in almost any major town or city on the planet. Learn how to improve your salesmanship, create strong customer relationships, and reap the rewards of professional-level communication skills. Throughout this Retail Management: Retail Management Course, you will learn how to deal with difficult customers, how to accurately read customer behavior, and how to look at the most important stock management issues. Main Course: Level 5 Diploma in Retail Management course Free Courses included with Retail Management: Retail Management Course: Course 01: Level 4 Logistics Management course Course 02: Level 5 Diploma in Risk Management Course 03: Level 4 Time Management Course Course 04: Level 4 Logistics Management [ Note: Free PDF certificate as soon as completing Retail Management: Retail Management course] Retail Management: Retail Management Course Online This Retail Management: Retail Management Course consists of 16 modules. Course Curriculum of Retail Management: Retail Management Course Module 01: A Quick Overview of Retail Management Module 02: Building and Sustaining Relationships in Retailing Module 03: Strategic Planning in Retailing Module 04: Retail Challenges and Theories Module 05: Understanding Retail Consumer Module 06: Exploring Retail Segmentation and Strategies Module 07: Retail Business Location Module 08: Merchandise Management Module 09: Buying Decision Process and Customer Satisfaction Module 10: Retail Business Operations Module 11: Category Management Module 12: Retail Marketing Mix Module 13: Retail Pricing Module 14: Retail Supply Chain and Promotional Strategies Module 15: Emerging Trends in Retail Module 16: Impact of the Information Technology in Retailing Certification of Retail Management: Retail Management Course After completing the Retail Management: Retail Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of Retail Management: Retail Management Course After completing Retail Management: Retail Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Retail Management: Retail Management Course Online Learners can take this Retail Management: Retail Management Course even if they have no prior knowledge of Retail Management: Retail Management Course and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management: Retail Management Course. There are no admissions deadlines, and you can start this Retail Management: Retail Management Course at any time Requirements Retail Management: Retail Management Course Online To enrol in this Retail Management: Retail Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Retail Management: Retail Management Course. Be energetic and self-motivated to complete our Retail Management: Retail Management Course. Basic computer Skill is required to complete our Retail Management: Retail Management Course. If you want to enrol in our Retail Management: Retail Management Course, you must be at least 15 years old.

Cleaning: Level 5 British Cleaning Certificate Training Online Taking care of the environment ! - Enrol in our Level 5 British Cleaning Certificate Course if you are passionate about maintaining a healthy and clean environment. The Level 5 British Cleaning Certificate Course covers all you need to know to advance in the cleaning industry in the United Kingdom. By enrolling in the Level 5 British Cleaning Certificate Course, you have the opportunity to significantly boost your earning potential. A major focus of the Level 5 British Cleaning Certificate Course is enhancing your competency as a person in your industry of choice and learning vital career insights in the relevant employment area. This Level 5 British Cleaning Certificate Course is jam-packed with the advice and methods you require for increasing the number of clients you take on, expanding your clientele, marketing your business online, and developing the most effective business plan. You will learn how to complete these jobs with our Level 5 British Cleaning Certificate Course. The Level 5 British Cleaning Certificate Course is intended for those who want to start a cleaning business or become professional cleaners. The Level 5 British Cleaning Certificate Course offers practical training in a variety of topics, including cleaning techniques, chemical safety, housekeeping, kitchen maintenance, and more. The Level 5 British Cleaning Certificate Course offers crucial information on marketing your cleaning services, instructing staff, and interacting with clients. Join our Level 5 British Cleaning Certificate Course to strengthen your resume and find employment swiftly! Special Offers of this Cleaning: Level 5 British Cleaning Certificate Course This Cleaning: Level 5 British Cleaning Certificate Course includes a FREE PDF Certificate. Lifetime access to this Cleaning: Level 5 British Cleaning Certificate Course Instant access to this Cleaning: Level 5 British Cleaning Certificate Course Get FREE Tutor Support to this Cleaning: Level 5 British Cleaning Certificate Course Cleaning: Level 5 British Cleaning Certificate Training Online The Cleaning: Level 5 British Cleaning Certificate is the ultimate course for anyone looking to build a career in the cleaning industry or start their own cleaning business. This Cleaning: Level 5 British Cleaning course offers hands-on training in essential cleaning procedures, chemical safety, and housekeeping skills. You’ll also gain knowledge in kitchen maintenance, making this Cleaning: Level 5 British Cleaning qualification highly versatile. Additionally, the Cleaning: Level 5 British Cleaning course teaches you how to effectively promote your services, train employees, and maintain excellent customer relations, setting you up for success in the competitive cleaning industry. Who is this course for? Cleaning: Level 5 British Cleaning Certificate Anyone seeking to begin a career in the cleaning industry should enrol in our Cleaning: Level 5 British Cleaning Certificate Course. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Requirements Cleaning: Level 5 British Cleaning Certificate To enrol in this Level 5 British Cleaning Certificate Course, students must fulfil the following requirements. To join in our Cleaning: Level 5 British Cleaning Certificate Course, you must have a strong command of the English language. To successfully complete our Cleaning: Level 5 British Cleaning Certificate Course, you must be vivacious and self driven. To complete our Cleaning: Level 5 British Cleaning Certificate Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Cleaning: Level 5 British Cleaning Certificate Course. Career path Cleaning: Level 5 British Cleaning Certificate With a salary range of £9.00 to £12.00 per hour, this Cleaning: Level 5 British Cleaning Course will open up a wide number of job options for you. such as a housekeeper, custodian, or cleaner.

Money makes the world go round—but only if it actually comes in. If you’re tired of chasing unpaid invoices, the Credit Control Techniques Course offers a sharp, strategic look at how to improve collection rates and keep your books balanced without sounding like a broken record. Designed with clarity in mind, this course covers the key techniques that work behind the scenes of successful credit management. From understanding customer behaviours to setting clear payment terms, every module has been crafted to help businesses stay cash-flow positive without the usual drama. Whether you’re managing accounts for a growing company or just want to stop sending “gentle reminders” every Friday, this course offers tools to make your credit control process smoother, smarter, and—dare we say it—less annoying. It’s ideal for credit controllers, small business owners, and finance professionals who want to get paid without the awkward follow-ups. Learn how to stay one step ahead, reduce late payments, and maintain strong customer relationships with confidence (and fewer headaches). Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction To Credit Control Module 02: Credit Management Module 03: Risk Assessment and Credit Scoring Module 04: Debt Management Module 05: Customer Communication Module 06: Credit Control Compliance Module 07: Financial Analysis And Reporting Module 08: Credit Control Tools And Technologies Learning Outcomes: Understand the fundamentals of credit control. Master the principles of effective credit management. Conduct risk assessment and credit scoring. Implement debt management strategies. Enhance customer communication skills. Utilize credit control tools and technologies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Financial professionals (credit controllers, accountants). Business owners and entrepreneurs. Sales and marketing professionals. Small business operators. Managers responsible for credit decisions. Administrative and finance staff. Individuals seeking personal financial management skills. Anyone interested in credit control. Career path Credit Controller Credit Analyst Financial Analyst Accountant Business Owner Finance Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Strong leaders are the foundation of any successful business. A Leader can make or break a team, so enhancing or solidifying your leadership skills is crucial to being the best leader you can be. Around 49% of all employees in the UK at some point quit their jobs because of their lack of Leadership and management. With step-by-step instructions from our Leadership & Management Level 7 Advance Diploma, you will avoid all the mistakes that most managers/ leaders make and become an ideal leader who inspires, motivates & achieves goals by properly managing employees. This Advanced Diploma in Leadership & Management at QLS Level 7 course is endorsed by The Quality Licence Scheme & Accredited by CPD (with 250 CPD points) to make your skill development & career progression more accessible than ever! The Leadership & Management Level 7 Advanced Diploma Offers the Following Courses with Free Certificate: Course 01: Strategic Business Management Course 02: Financial Management Course 03: Diploma in Performance Analysis Course 04: Unconscious Bias Training Course 05: Decision-Making in High-Stress Situations In this Leadership Management & Team Leader Level 7 Advanced Diploma Training Programme, you learn about different Leadership Management styles & which one will suit you best. You find out how to create a high-performance team that can always get things done, along with detailed lessons on managing office politics, negotiating, communicating, succession planning & much more. Learning Outcomes of This Leadership Management & Team Leader Level 7 Advanced Diploma Course: The learning objectives for this Leadership Management & Team Leader Level 7 Advanced Diploma Training course are broken down in detail below. After finishing the course, you will: Understand the fundamental concepts and significance of leadership management. Explore key leadership theories and their applicability in organizational settings. Enhance leadership performance through evaluation and actionable strategies. Build, nurture, and sustain high-performing team dynamics. Master strategies to motivate employees and boost morale. Develop organizational skills crucial for effective leadership management. Learn to identify, acquire, and integrate top talent effectively. Design and implement strategic succession planning initiatives. Optimize business processes for efficiency and productivity. Enhance communication skills tailored for leadership roles. Acquire effective negotiation techniques for leadership scenarios. Utilize Microsoft Office tools for effective leadership management tasks. Optimize time management for leadership effectiveness and efficiency. Navigate office politics while maintaining professional integrity and much more Why Prefer Our Leadership Management & Team Leader Level 7 Advanced Diploma Course? Level 7 Quality Licence Scheme Endorsed 30 DAYS UNCONDITIONAL MONEY BACK GUARANTEE CPD Certified Course Free e-Certificates and Student ID Card Innovative and engaging content Free Assessments 24/7 Exper Tutor Support Student Testimonials - What Our Students Say! ''An excellent and insightful course on Leadership and Management. The course is well-structured and engaging. Two thumbs up :)'' Reviewed by LOUIS BOBB ''Lots of good in-depth knowledge, easily accessible, well structured and clearly set out. A joy to work with.'' Reviewed by Kevin Reid ''Great contents. I will highly recommend it.'' Reviewed by Stephen Oparah So enrol now in this Leadership Management & Team Leader course today to Advance your career! Leadership Management & Team Leader Level 7 Advanced Diploma Course Curriculum of Leadership Management & Team Leader Level 7 Advanced Diploma Leadership Management Module 01: Introduction to Leadership Management Leadership Management Module 02: Leadership Management Theories Leadership Management Module 03: Improving Leadership Performance Leadership Management Module 04: High-Performance Teams Leadership Management Module 05: Motivating Employees Leadership Management Module 06: Organisational Skills Leadership Management Module 07: Talent Acquisation Leadership Management Module 08: Succession Planning Leadership Management Module 09: Business Process Optimisation Leadership Management Module 10: Communication Skills Leadership Management Module 11: Negotiation Techniques Leadership Management Module 12: Managing Meetings and Giving Feedback Leadership Management Module 13: Managing Change Leadership Management Module 14: Time Management Leadership Management Module 15: Dealing with Stress Situations Leadership Management Module 16: Emotional Intelligence Leadership Management Module 17: Managing Conflict Leadership Management Module 18: Dealing with Office Politics Leadership Management Module 19: Risk Assessment Leadership Management Module 20: Corporate Responsibility and Ethics Leadership Management Module 21: Microsoft Word, Excel, PowerPoint CPD 320 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Leadership Management & Team Leader Level 7 Advanced Diploma For leaders and high potential managers to upgrade their capacity to deal with competence and lead for individual and organisational achievement. Entrepreneurs. Business owners. Anyone who wants to be a great leader. Requirements Our Leadership Management & Team Leader Level 7 Advanced Diploma course is open to all. Career path Our Leadership Management & Team Leader Level 7 Advanced Diploma course will open the door to opportunities. General Manager Director Human Resources Managers Operation Manager Supervisor Administrative Services Manager

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Manager will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Manager will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Manager and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Manager is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Manager. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Manager will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Who We Are and What We Do Who We Are and What We Do 00:17:00 Module 02: Establishing Your Attitude Establishing Your Attitude 00:12:00 Module 03: Identifying and Addressing Customer Needs Identifying and Addressing Customer Needs 00:12:00 Module 04: Generating Return Business Generating Return Business 00:14:00 Module 05: In-Person Customer Service In-Person Customer Service 00:10:00 Module 06: Giving Customer Service over the Phone Giving Customer Service over the Phone 00:12:00 Module 07: Providing Electronic Customer Service Providing Electronic Customer Service 00:12:00 Module 08: Recovering Difficult Customers Recovering Difficult Customers 00:15:00 Module 09: Understanding When to Escalate Understanding When to Escalate 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00