721 Customer Relationship Management courses in Cardiff delivered Online

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Tired of the 9-5 grind? Ready to be your own boss and build a lucrative career in a thriving industry? The UK housing market is booming, and successful real estate agents are in high demand. This exclusive course bundle is your fast track to success, giving you the insider knowledge and proven strategies to dominate the market. This Real Estate Agent Course Bundle is designed to give you a well-rounded education in all aspects of the profession. From mastering the legal framework and understanding property valuation to developing effective communication and negotiation skills, this course will equip you to confidently navigate the real estate market. You'll learn how to market properties effectively, manage client relationships, and close deals successfully. This Diploma in Real Estate Agent course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points)to make your skill development & career progression more accessible than ever! Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Real Estate Agents | Online Course Course 02: Property Management Course 03: Social Housing and Tenant Management Level 2 Course 04: Decision-Making Course 05: Sales: Psychology of Customers Course 06: Property Law and Legislation Course 07: Understanding Wills and Probate Laws - Level 2 Course 08: Digital Marketing and Advertising Level 3 Course 09: Customer Relationship Management Course 10: Assertiveness and Self Confidence Development Course 11: Effective Communication Skills Don't miss out on this opportunity to unlock your potential in the lucrative real estate industry. This course bundle provides the perfect springboard to launch your career as a sought-after real estate agent. Enrol today and take control of your future! Learning Outcomes of Real Estate Agent Course Gain a thorough understanding of UK property law and legislation. Master effective communication and customer relationship management techniques. Develop strong negotiation skills to secure the best deals for your clients. Learn the psychology of sales to understand and influence customer behavior. Explore the complexities of social housing and tenant management. Build confidence and assertiveness to thrive in the dynamic real estate industry. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Real Estate Agent Get a free student ID card with Real Estate Agent Training program (£10 postal charge will be applicable for international delivery) The Real Estate Agent is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Real Estate Agent course materials The Real Estate Agent comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Real Estate Agents | Online Course Introduction To The Course The History, Job Role And Requirements Of Estate Agents The Types And Classification Of Estate Agents How To Be A Successful Estate Agent How To List Properties Handling The Valuation Process Negotiation Strategies And Skills All About Selling Properties All About Letting Properties Digital Marketing For Estate Agents Key Legislation Course 02: Property Management Module 1 - Introduction to Property Management Module 2 - The Role and Responsibilities of a Property Manager Module 3 - Listing Properties and Marketing Module 4 - The Letting Process and Tenancy Agreement Module 5 - The Property Management Process Module 6 - Keeping Tenants Long Term Module 7 - Regulations of Property Management Module 8 - Changes in the UK Property Market: An Opportunity Course 03: Social Housing and Tenant Management Level 2 Module 01: Introduction To Social Housing Module 02: Tenant Selection And Tenant Management Module 03: Managing Rental Income And Arrears Module 04: Maintenance, Safety, And Security Of Social Housing Module 05: Resident Involvement In Social Housing Module 06: Dealing With Anti-Social Behaviours Module 07: Career Prospects Of Social Housing Manager =========>>>>> And 9 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Newcomers Career changers Estate agents Property managers Investors Entrepreneurs Requirements You will not need any prior background or expertise to enrol in this bundle. Career path The Real Estate Agent course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Estate agent Property manager Letting agent Valuer Surveyor Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Basic Real Estate Agents Training at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Overview This comprehensive course on Enterprise Resource Planning will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Enterprise Resource Planning comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Enterprise Resource Planning. It is available to all students, of all academic backgrounds. Requirements Our Enterprise Resource Planning is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 42 lectures • 01:55:00 total length •Operations of an Economic Entity: Enterprise Resource Planning: 00:03:00 •The Hierarchical Perspective: 00:02:00 •Enterprise Resource Planning ERP: 00:01:00 •Technology's Role in Business: 00:03:00 •Types of Information Systems: 00:03:00 •Interrelations between Systems: 00:01:00 •Functional IT Systems: 00:01:00 •Enterprise Resource Planning: External Priorities: 00:02:00 •Why ERP?: 00:02:00 •Overall Implementation Requisites for ERP: 00:02:00 •Challenges of ERP Implementation in Business: 00:02:00 •Senior and Project Management: 00:03:00 •Critical Factors for Successful ERP Implementation: 00:07:00 •Implementation Steps: 00:03:00 •ERP: Integration and Supply Chain Support: 00:02:00 •Web Services Integration Options: 00:02:00 •Market Information and Sales Orders: 00:02:00 •Benefits of the Marketing Information System: 00:02:00 •Customer Relationship Management: 00:02:00 •Customer Relationship Management Functions: 00:02:00 •ERP: HR Planning and Utilization: 00:03:00 •What is an HRIS?: 00:05:00 •ERP: Electronic Commerce - Accounting System Interface: 00:04:00 •E-Commerce Supply Chain Management Solutions: 00:04:00 •Problems in ERP and E-Commerce Integration: 00:01:00 •Operational Indicator, KPI's and Metrics: 00:03:00 •What is Metrics?: 00:01:00 •Need for Metrics in Testing and Quality Analysis: 00:01:00 •Metrics Continued: 00:04:00 •What are Quality Metrics?: 00:03:00 •Tips of Selection of Quality Metrics: 00:02:00 •Lead, Spot & Lagged Indicators - Drive, Monitor & Report Indicators: 00:05:00 •Lean Manufacturing and Agility: 00:05:00 •Quantitative vs. Qualitative Indicators and Measurement Scope: 00:02:00 •Measurement and Presentation Tools: 00:02:00 •Mechanisms of Success: 00:03:00 •Monitoring, Evaluation and Reporting: 00:05:00 •Balanced Scorecard Perspectives: 00:04:00 •Strategy Mapping: 00:03:00 •Balanced Scorecards vs. Dashboards: 00:04:00 •Metrics Measurements: IT Systems in ERP: 00:04:00 •Assignment -Operations Management: Enterprise Resource Planning: 00:00:00

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Package Details: Number of Courses: 30 Courses Accreditation: CPD Quality Standards Free Certificates:PDF: 30Hardcopy: 30 (Delivery Charge Applicable) Courses Access: Lifetime Instalment Payment Available Affiliate and Digital Marketing Course 01: Affiliate Marketing Course 02: Digital Marketing - Growth Hacking Techniques Course 03: Digital Marketing and Advertising Level 3 Course 04: Lead Generation with Attraction Marketing for Business Social Media Marketing Development Course 01: Social Media Training Course 02: LinkedIn & Sales Lead Generation Blueprint Course 03: TikTok for Business Course 04: Facebook Course 05: Instagram Course 06: Property Course 07: Pinterest Course 08: Youtube Course 09: Visual Merchandising Marketing Content and Writing Skills Course 01: Content Management Course 02: Content Writing & Copy Writing For SEO and Sales Course 03: Email Content Writing Course 04: Professional Email Marketing Diploma Marketing Fundamental and Planning Course 01: Fundamentals Course 03: Strategic Planning and Analysis Course 04: Webinar Funnel Course 05: Sales & Selling Management Course Communication and Creative Business Skills Course 01: Secrets of Successful Sales Course 02: Sales Negotiation Training Course 03: Telesales Executive Training Course 04: Customer Relationship Management Course 05: Personal and Networking Skills Course 06: Effective Communication Skills Diploma Course 07: Creativity and Problem Solving Skills Course 07: Negotiation Essential Skills - Level 3 Benefits you'll get from choosing Apex Learning for this training: Pay once and get lifetime access to 30 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle including- Students Graduates Job Seekers Job Holders Requirements This training is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G.

Enrol in this Quality Management program right away to develop the abilities, expertise, and experience you need to advance your career. This training course covers the principles and practices of quality management. It aims to help participants understand how to effectively implement and maintain a quality management system in an organisation for business success. This Quality Management course is made up of a variety of in-depth, simple-to-digest sections that are intended to give you a thorough understanding of Quality Management. Also the modules will cover details about the 4 attributes of Quality management which are quality planning, quality control, quality assurance and quality improvement. Further you will get insights on customer expectation, delegation, six sigma, supply chain management and quality audits. Along with thiscourse, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Bundle Consists of the following Premium courses: Course 01: Quality Management Course 02: Supply Chain Management Course 03: Performance Management Course 04: People Management Skills Level 3 Course 05: Diploma in Lean Process and Six Sigma Course 06: Time Management Course 07: Commercial Law 2021 Course 08: Retail Operations Training Level 3 Course 09: Purchasing & Procurement Course - Level 3 Course 10: Facilities Management Course 11: Risk Management Level 7 So, enrol now to advance your career! Learning Outcomes: Fundamentals of quality management and how it impacts revenue and cost Master Total Quality Management and learn how to improve quality Understand quality control process and the benefits of it Learn about customer relationship management (CRM), Kano model, customer satisfaction Master Six Sigma project management, supply chain management Learn to get the best out of others through people management Get familiar with commercial laws, purchasing & procurement methods, facilities, and risk management Benefits you'll get from choosing Apex Learning for this Course: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the Quality Management course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Quality Management designed by expert instructors Learn about at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills This approximately 3 hours course is packed with comprehensive information on Quality management delivered in 8 bite size modules with full audio voiceover. This bundle also includes 10 additional premium courses which are essential for a career in Quality management. Quality Management Module 01: Introduction to Quality Management - Topics covered are Definition of quality Impact on revenue and cost Evolution of quality Quality management system And much more Module 02: Total Quality Management - Topics covered are Total Quality Management (TQM) Primary elements of TQM Foundation and four side of TQM pyramid And much more Module 03: Quality Measurement and Improvement - Topics covered are Quality cost Measurement of employee cost Benchmarking Quality improvement process And much more Module 04: Quality Control - Topics covered are Quality assurance Quality circles and quality improvement teams Benefits of quality control And much more Module 05: Understanding Customer Expectations and Needs - Topics covered are Kano model Customer classification Customer relationship management program Customer satisfaction measurement And much more Module 06: Six Sigma Six sigma and its benefits Six sigma phases and steps DMAIC stage objectives Certifications and Implementation of Six sigma And much more Module 07: Supply Chain Management Decision making in Supply chain management (SCM) Production, warehousing and inventory management Transportation, supplier communication and performance And much more Module 08: Quality Audits Types of quality audits Audit program Planning and conducting the audit And much more How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is for beginners and intermediate professionals who want to improve their knowledge and gain the skills to develop and implement quality management system and business excellence thinking in their companies. Requirements Our Bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path This Quality Management course is a certification that is a great value to be added to your CV. With further study you could pursue a career as an: Quality Manager Quality Control Officer Quality Assurance Officer Quality Auditor Quality Engineer Quality Administrator Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Quality Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

In the United Kingdom, Social Housing Managers are in high demand asthere are 4.2 million people in need of a social home across the country.Therefore, anyone interested in social housing or those who already work for government agencies, non-governmental organisations, or housing authorities should take this package. This social housing management course illustrates the functions of a social housing manager or officer. By enrolling in this course, you will be able to manage housing and lodging services on behalf of housing associations, corporations, local governments, or charities. You will also understand the relevance of various housing aids and rental help for well-rounded growth. Moreover, this bundle teaches you how to provide clients with social and affordable housing, various housing supports, and rental assistance. Several factors include economic factors, social factors, and legal requirements. As a result, a social housing manager who works for government agencies, nonprofit organisations, relevant agencies, or other related agencies needs to be familiar with the prevailing theories, current problems, and contentious issues you encounter while managing the social housing service in the area. The premium bundle will cover all the theoretical and practical aspects of managing and offering various house services. Along with this Social Housing Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Bundle Consists of the following Premium courses: Course 01: Social Housing and Tenant Management Level 2 Course 02: Property & Estate Agent Course 03: Property Law and Legislation Course 04: Understanding Wills and Probate Laws - Level 2 Course 05: Accounting and Bookkeeping Level 2 Course 06: Public Speaking and Presentation Skill Course Course 07: Sales: Psychology of Customers Course 08: Level 3 Tax Accounting Course 09: Customer Relationship Management Course 10: Decision Making and Critical Thinking Course 11: Time Management Skills will be developed Students will learn the necessity of social housing Learners will understand the maintenance, safety, and security of social housing Learn how to select and manage tenants Get to know about managing rental income and arrears Know how to deal with anti-social behaviour Familiarise with the application procedure of social housing management Learn about the career prospects of social housing manager Get to know how to maintain customer relationship Learn the basics of Property & Estate Agent Opportunity to learn the psychology of tenants So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Social Housing Management: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. The most efficient way to illustrate the duties of a housing manager or officer is through this bundle in social housing management. Students who enrol in this course learn how to maintain housing and services related to accommodation on behalf of housing associations such as private sector companies, local governments, or charities. Additionally, they know the value of various housing supports and rental assistance for well-rounded development from tenant selection to anti-social behaviours. Curriculum of the Bundle Course 01: Social Housing and Tenant Management Level 2 Introduction Tenant Selection and Tenant Management Managing Rental Income and Arrears Maintenance, Safety, and Security of Social Housing Resident Involvement in Social Housing Dealing with Anti-Social Behaviours Career Prospects of Social Housing Manager Course 02: Property & Estate Agent Module 01 - Estate Agent: An Introduction Module 02 - Different Types of Estate Agents Module 03 - Getting Started on the Job Module 04 - Listing Property: Finding the Sellers Module 05 - Valuation Process Module 06 - Negotiating as Estate Agent Module 07 - Selling Property: Finding the Buyers Module 08 - Letting Property Module 09 - Technology for Estate Agents Module 10 - Regulation of Estate Agents Course 03: Property Law and Legislation Module 01: Introduction to Property Law Module 02: Land Law Principles- Rights and Interests Module 03: Registered and Unregistered Land Module 04: Ownership and Possession of the Property Module 05: Co-Ownership in Property Module 06: Leases and Bailment Module 07: Property Law: License Module 08: The Mortgage Law Module 09: Insurance for Property Maintenance Module 10: Proprietary Estoppel (Property Rights) Module 11: Security Interests in Property Course 04: Understanding Wills and Probate Laws - Level 2 Module 01: An Introduction to Estate and Wills Module 02: Making a Will Module 03: Trusts and Dispositions Module 04: Intestacy Module 05: Probate Module 06: Correcting Errors in a Will Module 07: Revocation of Wills Module 08: Power of Attorney Course 05: Accounting and Bookkeeping Level 2 Introduction to the course Introduction to Bookkeeping Bookkeeping systems Basics of Bookkeeping The functionality of bookkeeping On a personal note Course 06: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 07: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 05: Level 3 Tax Accounting Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Payee, Payroll and Wages Module 07: Value Added Tax Module 08: Corporation Tax Module 09: Double Entry Accounting Module 10: Management Accounting and Financial Analysis Module 11: Career as a Tax Accountant in the UK Course 06: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 07: Decision Making and Critical Thinking Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking Course 08: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? No formal entry requirements for Social Housing Management exist so anyone can apply. The only requirements are a desire to learn, proficiency in the English language, and the age of at least 16. Recent graduates Social housing manager Individuals who intend to enhance their knowledge of housing management Requirements Our Social Housing Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Housing officers look after properties that local governments and housing cooperatives have rented, The average starting salary of a housing manager is approximately £21,000 to £35,000 per year. Housing officer Social housing manager Resident involvement officer Supported housing worker Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Social Housing and Tenant Management Level 2) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Embark on a thrilling journey into the world of travel and tourism with our comprehensive Travel Agent course. Whether you're passionate about exploring new destinations, helping others plan their dream vacations, or pursuing a career in the vibrant travel industry, this course is your gateway to success. From understanding tourism products and services to mastering customer service, marketing, and sustainable tourism practices, you'll gain the knowledge and skills required to excel in the travel industry. Let your passion for travel take flight as you explore the diverse modules designed to prepare you for a rewarding and dynamic career as a travel agent. Learning Outcomes Grasp the fundamentals of travel and tourism. Familiarize yourself with the wide range of tourism products and services. Acquire the skills for effective tour operation and travel retailing. Develop expertise in marketing strategies tailored to the travel industry. Enhance your communication skills and provide exceptional customer service. Why choose this Travel Agent course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Travel Agent course for? Aspiring travel agents and tour operators. Travel enthusiasts looking to turn their passion into a career. Students interested in the travel and tourism industry. Professionals seeking to switch to a fulfilling and dynamic field. Individuals intrigued by sustainable tourism practices. Career path Travel Agent: £18,000 - £40,000 Tour Operator: £20,000 - £45,000 Travel Consultant: £18,000 - £35,000 Tourism Marketing Specialist: £22,000 - £50,000 Travel Agency Manager: £25,000 - £60,000 Tourism Development Officer: £25,000 - £55,000 Prerequisites This Travel Agent does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Travel Agent was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:14:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:10:00 Module 5: Developing Communication Skills Developing Communication Skills 00:12:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:08:00 Module 7: Customer Relationship Management(CRM) Customer Relationship Management(CRM) 00:14:00 Module 8: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:13:00 Module 9: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:20:00 Module 10: Transport Management Procedure Transport Management Procedure 00:14:00 Module 11: Sustainable Tourism Sustainable Tourism 00:10:00 Module 12: Public Awareness Campaigns Public Awareness Campaigns 00:11:00

Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain. Learning Outcomes Acquire proficiency in managing both inbound and outbound telephonic communications. Understand and implement superior telephone etiquette and rapport-building techniques. Develop the ability to address challenging callers through active listening and effective problem-solving methods. Master organisational, record-keeping, and business writing proficiencies to streamline operations. Enhance customer relationships with tailored strategies and effective planning. Why buy this Service Helpdesk & Technical Support Course course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Service Helpdesk & Technical Support Course course for? Individuals keen on spearheading telecommunication efforts within a corporate setting. Aspiring customer service representatives aiming for excellence in their roles. Managers seeking to refine their team's telecommunication procedures and protocols. Entrepreneurs wanting to establish robust communication lines in their ventures. Any professional eager to augment their telephone-based interaction skills. Prerequisites This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Helpdesk Technician: £20,000 - £26,000 Technical Support Specialist: £25,000 - £32,000 Customer Service Representative: £18,000 - £24,000 Communication Coordinator: £23,000 - £29,000 Customer Relationship Manager: £30,000 - £40,000 Telecommunication Specialist: £28,000 - £35,000 Course Curriculum Module 01: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:11:00 Module 02: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:32:00 Module 03: Business Telephone Skills Business Telephone Skills 00:20:00 Module 04: Building Rapport Over the Phone Building Rapport Over the Phone 00:25:00 Module 05: Inbound and Outbound Calls Inbound and Outbound Calls 00:17:00 Module 06: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:29:00 Module 07: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 08: Intra Organisation Dealings Intra Organisation Dealings 00:36:00 Module 09: Problem Solving over the Phone Problem Solving over the Phone 01:05:00 Module 10: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 11: Business Writing Skills Business Writing Skills 00:42:00 Module 12: Organisational Skills Organisational Skills 01:17:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Customer Relationship Management Customer Relationship Management 00:43:00 Module 15: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 16: Invoicing/Petty Cash InvoicingPetty Cash 00:28:00

Life Just Got Better! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + E-Learning App as a Gift - Enrol Estate Agent & Property Management Now!