58 Customer Journey courses in Cardiff delivered On Demand

Whether you're looking to improve your customer experience, streamline with new systems, or delegate to a new team member; understanding your customer journey is the best place to start.

ITIL® 4 Specialist: Drive Stakeholder Value: On-Demand The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

This Professional Certificate Course in Advanced Analytics and Emerging Trends offers a comprehensive overview of advanced analytics tools, future-ready digital analytics, data mining, customer journey mapping, and the creation of customer-centric marketing campaigns. Participants will also learn how to stay current with emerging trends and adapt to evolving technologies in the dynamic field of digital marketing. After the successful completion of the course, you will be able to learn about the following: Advanced analytics techniques and tools Preparing for the future of digital analytics and marketing Concept of data mining and customer journey mapping and be able to create customer-centric marketing campaigns. How to stay up-to-date with emerging trends and technologies in digital marketing and be able to adapt to changes in the industry.   This Professional Certificate Course in Advanced Analytics and Emerging Trends provides a thorough grasp of advanced analytics tools. Participants will explore the future of digital analytics, understand data mining, and master customer journey mapping for creating customer-centric marketing campaigns. The course also focuses on staying current with emerging trends and technologies in digital marketing, fostering adaptability to industry changes. This Professional Certificate Course in Advanced Analytics and Emerging Trends provides expertise in advanced analytics tools. Participants will explore data mining, customer journey mapping, and create customer-centric marketing campaigns. The course ensures readiness for the future of digital analytics, emphasizing staying current with emerging trends and adapting to industry changes. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Advanced Analytics and Emerging Trends Self-paced pre-recorded learning content on this topic. Advanced Analytics And Emerging Trends Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Professionals Navigating Emerging Trends Individuals in Customer Relationship Management Those Adapting to Industry Changes Data Analysts and Scientists Marketing Professionals Seeking Advanced Analytics Skills Digital Marketing Strategists Business Intelligence Professionals Marketing Managers Marketing Enthusiasts Seeking Future-Ready Knowledge Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

🚀 Unlock the Power of Digital Marketing Mastery! Join the Complete Digital Marketing Course Today! 🚀 Are you ready to skyrocket your online presence, drive traffic, and boost your business to new heights? Welcome to the 'Complete Digital Marketing Course: Social Media, SEO, Content, Copywriting & Email Marketing' - your comprehensive guide to conquering the digital landscape and mastering the art of online success!   🔥 Why Enroll in This Course? ✅ Comprehensive Curriculum: Dive deep into the world of digital marketing with our 22 power-packed modules. From mastering the basics in Module 1 to becoming an expert in Copywriting in Module 22, this course covers it all. Each module is meticulously crafted to give you actionable insights and hands-on skills. ✅ Industry-Expert Instructors: Learn from seasoned professionals who have successfully navigated the digital marketing landscape. Benefit from their real-world experiences, proven strategies, and insider tips that can't be found elsewhere. ✅ Hands-On Learning: Get ready to roll up your sleeves! Our course is designed for practical application, ensuring that you not only understand the concepts but can also implement them effectively. Gain confidence in your skills through real-world projects and exercises. ✅ Stay Updated with the Latest Trends: The digital landscape evolves rapidly, and we've got you covered. Stay ahead of the curve with our up-to-date content that reflects the latest trends and best practices across all major digital marketing channels. ✅ Lifetime Access: Your learning journey doesn't end when the course does. Enjoy lifetime access to the course material, updates, and exclusive resources, allowing you to revisit and reinforce your knowledge whenever you need.   📚 Curriculum Highlights: 🌐 Modules 1-3: Foundation and Growth Introduction to Digital Marketing Growth Hacking Customer Journey ️ Modules 4-7: Content Creation and Marketing Content Marketing Search Engine Optimization (SEO) Email Marketing Facebook Marketing 📸 Modules 8-13: Social Media Mastery Instagram Marketing Twitter Marketing Youtube Marketing LinkedIn Marketing Pinterest Marketing Snapchat Marketing 💬 Modules 14-18: Niche Marketing Threads Marketing Whatsapp Marketing Reddit Marketing Quora Marketing TikTok Marketing 🎮 Modules 19-21: Emerging Platforms Twitch Marketing Discord Marketing Telegram Marketing 📝 Module 22: Master the Art of Copywriting   🌟 Ready to Transform Your Digital Marketing Game? Enroll Now and Unleash Your Online Potential! 🌟 Don't miss this opportunity to become a digital marketing maestro. Join the course today and take the first step towards transforming your online presence and driving unprecedented success for your business! Course Curriculum Module 1 Introduction to Digital Marketing Introduction to Digital Marketing 00:00 Module 2 Growth Hacking Growth Hacking 00:00 Module 3 Customer Journey Customer Journey 00:00 Module 4 Content Marketing Content Marketing 00:00 Module 5 Search Engine Optimisation Search Engine Optimisation 00:00 Module 6 Email Marketing Email Marketing 00:00 Module 7 Facebook Marketing Facebook Marketing 00:00 Module 8 Instagram Marketing Instagram Marketing 00:00 Module 9 Twitter Marketing Twitter Marketing 00:00 Module 10 YouTube Marketing YouTube Marketing 00:00 Module 11 LinkedIn Marketing LinkedIn Marketing 00:00 Module 12 Pinterest Marketing Pinterest Marketing 00:00 Module 13 Snapchat Marketing Snapchat Marketing 00:00 Module 14 Threads Marketing Threads Marketing 00:00 Module 15 WhatsApp Marketing WhatsApp Marketing 00:00 Module 16 Reddit Marketing Reddit Marketing 00:00 Module 17 Quora Marketing Quora Marketing 00:00 Module 18 TikTok Marketing TikTok Marketing 00:00 Module 19 Twitch Marketing Twitch Marketing 00:00 Module 20 Discord Marketing Discord Marketing 00:00 Module 21 Telegram Marketing Telegram Marketing 00:00 Module 22 Copywriting Copywriting 00:00

Preparing for Digital Transformation (On-Demand) The goal of this course is to enable you to become knowledgeable about the technologies behind a digital transformation in your organization and the driving forces compelling such a transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients. Organizations today must keep pace with changing technology to stay abreast of the market demand. Keeping pace means a transformation of the entire organization into the digital age. This workshop presents the challenges, benefits, and pitfalls of digital transformation and how it will affect you, and how you can be better prepared and positioned for the upcoming digital transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients. What you will Learn Describe the impact that digital is making on the economy and on customer expectations Examine the nature and drivers of the digital transformation Evaluate new technologies such as Blockchain, Big Data, Artificial Intelligence, and other technologies and see how they work to bring about digital transformation Assess the impact of digital technologies on the current roles and positions in the organization Discuss both the demand that customers have for digital technologies and the impact the digital technologies have on the customer and its relationship with the organization Recognize the new technology trends in the digital transformation and what they mean to the future of the organization Identify how digital transformation will affect all roles and how to be prepared for the upcoming and continuing digital transformation Getting Started Foundation Concepts Digital transformation versus automation Driving forces behind the digital transformation Learning from digital transformation successes Digital Transformation and Customer Orientation The Digital Customer Customer touch points and the customer journey Omnichannel concept Transform to the customer Digital Technologies and the Organization Relationship Management Big Data: The Basis for it All The Human Factor in Digital Transformations Risks of Digital Transformation Technology Trends Data and Business Analytics Other Major Trends Preview of Coming Attractions Pathway to Digital Transformation Summary and Next Steps

Overview In today's rapidly advancing digital era, understanding the concept of digital marketing is crucial. Introducing 'Digital Marketing - Growth Hacking Techniques', a comprehensive course tailored to develop the next generation of adept digital marketers. This course is focused on the fundamentals of digital marketing, along with a brief discussion on contemporary growth hacking methods. As the journey progresses, learners are introduced to the unique stages of the customer journey, enriched content marketing strategies, and the art of leveraging leading social media platforms. By the course's conclusion, learners will be adept at steering through the digital marketing landscape, ready to make a significant impact. Learning Outcomes Learn the foundational concepts and principles underlying digital marketing. Understand and apply growth hacking strategies to accelerate business growth. Identify, analyse, and strategise based on the varied stages of a customer's journey. Develop and implement content strategies optimised for various digital platforms. Harness the power of leading social media channels and mobile marketing for brand enhancement. Why buy this Digital Marketing - Growth Hacking Techniques? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Digital Marketing - Growth Hacking Techniques there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Digital Marketing - Growth Hacking Techniques course is ideal for Individuals aiming to kickstart their career in the realm of digital marketing. Entrepreneurs seeking innovative methods to amplify their brand presence online. Traditional marketers looking to transition and adapt to the digital landscape. Small business owners aiming to expand their outreach through online platforms. Social media enthusiasts eager to turn their passion into a profession. Prerequisites This Digital Marketing - Growth Hacking Techniques does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Digital Marketing - Growth Hacking Techniques was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Digital Marketing Manager: Approx £35,000 - £50,000 Per Year SEO Specialist: Approx £25,000 - £40,000 Per Year Content Strategist: Approx £30,000 - £45,000 Per Year Social Media Manager: Approx £28,000 - £42,000 Per Year E-Mail Marketing Manager: Approx £27,000 - £41,000 Per Year Course Curriculum Module 01: Fundamentals of Digital Marketing Fundamentals of Digital Marketing 00:45:00 Module 02: Growth Hacking Growth Hacking 00:34:00 Module 03: Customer Journey Customer Journey 00:35:00 Module 04: Content Marketing Content Marketing 00:36:00 Module 05: SEO SEO 00:42:00 Module 06: E-Mail Marketing E-Mail Marketing 00:45:00 Module 07: Facebook Marketing Facebook Marketing 00:43:00 Module 08: Instagram Marketing Instagram Marketing 00:46:00 Module 09: Twitter Marketing Twitter Marketing 00:37:00 Module 10: Youtube Marketing Youtube Marketing 00:36:00 Module 11: Mobile Marketing Mobile Marketing 00:35:00

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Struggling to keep up with ever-changing algorithms, viral trends, and digital strategies? The Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide Course is your answer. This course blends creativity with strategy, teaching you how to build digital campaigns that actually make sense—and make results. Whether you're looking to grow a brand, manage client accounts, or boost your own projects, this course is packed with insights that matter. No fluff, no nonsense—just what works in today's digital space. From social platform know-how to advertising techniques, analytics to audience engagement, you'll cover everything needed to make digital marketing less of a mystery. You’ll also get a full guide on digital marketing career options, helping you understand where the industry is heading and where you might fit. If you're serious about making social media and digital marketing part of your future, this course gives you the knowledge and structure to move forward with confidence—without needing to decipher industry jargon. Would you like a list of learning outcomes and job roles with salaries to go with this? Key Features: CPD Certified Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: Youtube Marketing Module 11: Mobile Marketing ________________________________________________________________________ Complete Career Guide for Advanced Diploma in Social Media & Digital Marketing (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Digital Marketing. In addition to mastering the essentials of Digital Marketing, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Digital Marketing. Your dream career starts here! List of career guide courses included in Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Master digital marketing fundamentals for strategic campaign development. Apply growth hacking techniques to enhance brand visibility and engagement. Understand the customer journey to tailor marketing strategies effectively. Create impactful content and implement successful SEO strategies. Harness the power of social media platforms for targeted marketing. Develop expertise in diverse digital channels, including email and mobile marketing. ________________________________________________________________________ Accreditation All of our courses, including the Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring digital marketers seeking comprehensive knowledge. Business owners aiming to enhance their online presence. Marketing professionals looking to upgrade their skill set. Graduates interested in a career in digital marketing. Individuals keen on leveraging social media for business growth. Career path Digital Marketing Specialist - £30K to £45K/year. SEO Analyst - £25K to £40K/year. Social Media Manager - £35K to £50K/year. Content Marketing Strategist - £30K to £45K/year. Email Marketing Coordinator - £28K to £40K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Overview Without digital marketing, business growth is not possible in this day and age. Learn how to boost your business with digital marketing from the Growth Hacking for Digital Marketing course. This course will teach you the techniques of growth hacking with digital marketing. In this comprehensive course, you will grasp the essentials of digital marketing. It will educate you on the strategies of growth hacking and teach you the skills for content marketing. From the easy-to-follow modules, you will acquire the skills required for SEO. In addition, you will learn strategies for digital marketing on different social media platforms like Twitter, Facebook, YouTube etc. So, if you want to master digital marketing skills, join today and start learning! Course Preview Learning Outcomes Grasp the fundamentals of digital marketing Understand the concepts of growth hacking Acquire the key skills required for content marketing Enhance your knowledge of SEO Learn the techniques for marketing on social media platforms Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? SEO Content Marketing Growth Hacking Who Should Take This Growth Hacking for Digital Marketing Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Growth Hacking for Digital Marketing course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Growth Hacking for Digital Marketing Certification After completing and passing the Growth Hacking for Digital Marketing course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Growth Hacking for Digital Marketing course will equip you with effective skills and abilities and help you explore career paths such as  Digital Marketer Influencer Affiliate Marketer Entrepreneur Module 01: Fundamentals Of Digital Marketing Fundamentals of DigitalMarketing 00:45:00 Module 02: Growth Hacking Growth Hacking 00:34:00 Module 03: Customer Journey Customer Journey 00:35:00 Module 04: Content Marketing Content Marketing 00:36:00 Module 05: SEO Search Engine Optimisation 00:41:00 Module 06: E-Mail Marketing E-MailMarketing 00:45:00 Module 07: Facebook Marketing Facebook Marketing 00:43:00 Module 08: Instagram Marketing Instagram Marketing 00:46:00 Module 09: Twitter Marketing Twitter Marketing 00:37:00 Module 10: Youtube Marketing Youtube Marketing 00:36:00 Module 11: Mobile Marketing Mobile Marketing 00:35:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00