167 Customer Experience courses in Cardiff delivered On Demand

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler. Elevate your career - enroll today and start your journey towards success! Learning outcome of this Customer Complaint Handler- CPD Certified course: Understand customer service principles and their significance. Differentiate between good and average customer service. Communicate effectively with customers using various strategies. Maintain a positive attitude in customer interactions. Identify and address customer needs with tailored solutions. Handle in-person, electronic, and phone customer service professionally. Develop problem-solving skills, active listening, and rapport-building techniques. Why Prefer This Customer Complaint Handler Course? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Customer Serviece course. Learn Customer Serviece from anywhere in the world Customer Serviece is affordable and simple to understand Customer Serviece is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Serviece course materials Customer Serviece comes with 24/7 tutor support ** Course Curriculum of Customer Complaint Handler *** Here is the curriculum breakdown of the Customer Complaint Handler course: Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Service Communication Strategies Module 04: Establishing Your Attitude Module 05: Identifying and Addressing Customer Needs Module 06: In-Person Customer Service Module 07: Providing Electronic Customer Service Module 08: Aspects of Phone Etiquette Module 09: Building Rapport Over the Phone Module 10: Inbound and Outbound Calls Module 11: Active Listening and Managing Tough Callers Module 12: Managing Interoffice Calls and Voicemail Module 13: Problem Solving over the Phone Module 14: Intra Organisation Dealings Module 15: Measuring Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Customer Service course. Career path After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as: Customer Service Representative: $30,000 - $45,000 Customer Support Specialist: $35,000 - $55,000 Complaints Resolution Officer: $40,000 - $60,000 Call Center Agent: $28,000 - $40,000 Client Relations Coordinator: $35,000 - $50,000 Customer Experience Associate: $32,000 - $48,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, receptionists are often the first point of contact in a business, setting the tone for customer experience? With over 30,000 receptionist positions advertised annually in the UK, the demand for skilled office administrators and receptionists remains high. Are you ready to elevate your receptionist skills to meet the evolving needs of modern businesses? Our comprehensive Receptionist: Office Admin and Reception bundle is your gateway to mastering this vital role. This jam-packed course bundle equips you with the essential knowledge and abilities to excel in today's office environment. Develop your proficiency in handling customer inquiries, managing schedules, and creating professional documents. Learn the art of minute taking, public speaking, and team management - all crucial skills for a successful office administrator. Master essential software like Microsoft Excel and gain expertise in workflow management to streamline your organization's operations. This Receptionist: Office Admin and Reception Bundle Contain 9 of Our Premium Courses for One Discounted Price: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Course 02: Customer Service Training Course 03: Minute Taking Course 04: Level 3: Public Speaking Diploma Course Course 05: Developing Interpersonal Skills Course Course 06: Meeting Management Diploma Course 07: Document Control and Workflow Management Course 08: Excel for Office Administrator Course 09: Team Management Don't wait, unlock your potential with our Receptionist: Office Admin and Reception bundle. Take control of your career today and join the thousands of successful receptionists who make a difference every day! Learning Outcomes of Receptionist: Office Admin and Reception Develop exceptional customer service skills for enhanced client interaction. Acquire proficiency in minute taking for effective meeting documentation. Enhance public speaking abilities for confident and impactful communication. Learn to cultivate interpersonal skills for better team and client relationships. Gain expertise in managing meetings and controlling office documents efficiently. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Receptionist: Office Admin and Reception Get a free student ID card with Receptionist: Office Admin and Reception Training program (£10 postal charge will be applicable for international delivery) The Receptionist: Office Admin and Reception is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Receptionist: Office Admin and Reception course materials The Receptionist: Office Admin and Reception comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 02: Customer Service Training Module 01: Introduction To Customer Service Module 02: Characteristics Of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate With Customers Module 05: Handling Customer Complaints Module 06: Problem Solving Over Phone Module 07: Improving Customer Service Course 03: Minute Taking Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence =========>>>>> And 6 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £117) CPD Hard Copy Certificate: £29.99 CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Receptionist: Office Admin and Reception bundle. This bundle is ideal for: Newcomers to office administration Receptionists seeking career advancement Individuals seeking to upskill Requirements You will not need any prior background or expertise in this Receptionist: Office Admin and Reception bundle. Career path Our Receptionist: Office Admin and Reception bundle will prepare you for a range of careers, including: Senior Receptionist Office Manager Team Leader Customer Service Head Public Relations Officer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Step into the dynamic world of retail with our course, 'Retail Industry and Buyer Behaviours.' Uncover the secrets of the retail sector, explore buyer behaviour nuances, and gain insights into competitive dynamics.

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00

Unlock the key to a successful career in banking with our Bank Teller Course: Customer Service and Financial Transactions. Master essential skills, from accurate cash handling to fraud prevention, guided by industry experts. Learn about UK banking regulations, ethical conduct, and provide stellar customer service. Join us for a transformative learning experience and embark on a rewarding journey in the dynamic world of finance.

Get equipped with essential skills in retail management. Learn effective strategies in merchandising, sales, customer service, and team leadership.

Retail Buying and Merchandising Level 1 Embark on your journey into the world of Retail with our Level 1 course in Retail Buying and Merchandising. Learn the basics of retail, delve into market trend analysis, and master retail pricing strategies. Explore the fascinating realm of consumer behaviour, discover the art of retail marketing and sales promotions, and delve into the psychology of retail. Gain insights into the dynamic world of multi-channel retailing, equipping yourself with the skills needed for success in the retail industry. Learning Outcomes: Conduct effective Retail Positioning and Market Trend Analysis. Implement Retail Pricing Strategies to optimize sales. Understand Consumer Behaviour dynamics in the retail industry. Leverage Retail Marketing & Sales Promotions for success. Apply Retail Psychology principles to enhance customer experience. Explore the world of multi-channel retailing for comprehensive knowledge. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Retail Buying and Merchandising Level 1 Course Syllabus Retail Buying and Merchandising Basics: Gain a fundamental understanding of retail operations, including the roles of buyers and merchandisers, inventory management, and product selection. Retail Positioning and Market Trend Analysis: Explore strategies for positioning retail businesses in the market, and learn how to analyse market trends to make informed buying and merchandising decisions. Retail Pricing Strategies: Discover various pricing strategies used in the retail industry to optimise profit margins. Consumer Behaviour in Retailing: Delve into the psychology of consumer behaviour within the retail environment, understanding how shoppers make purchasing decisions and the factors that influence them. Retail Marketing & Sales Promotions: Learn effective retail marketing techniques and sales promotion strategies to attract customers, boost sales, and create memorable shopping experiences. Retail Psychology: Explore the psychological aspects of retail, including store layout, visual merchandising, and customer engagement, to enhance the overall shopping experience and drive sales.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Do you dream of a career where you build relationships, solve problems, and ensure customer satisfaction? In the UK alone, the customer service industry employs over 5 million people, with a projected growth of 10% by 2026. The "Customer Service, KYC & CRM Training" course bundle is carefully designed to meet this demand, offering a comprehensive curriculum that equips learners with the skills to excel in these crucial areas. This comprehensive course bundle covers six key areas, beginning with foundational training in Customer Service Co-ordination. It advances into specialised KYC compliance for fraud prevention, then dives into CRM for optimising customer relationships, and highlights the significance of a Customer-friendly Environment. Further, it offers expertise in Customer Analytics for behavioural insights and equips learners to combat fraud as Customer Service Fraud Officers. This Customer Service, KYC & CRM Training Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Customer Services Course 02: Diploma in Know Your Customer (KYC) Course 03: Diploma in Customer Relationship Management (CRM) Course 04: Customer Service & Environment Course 05: Customer Analytics Training Taking this course will not only improve your understanding and skills in customer service, KYC, and CRM but also significantly enhance your career prospects. As businesses increasingly recognise the value of customer-centric service models and compliance with regulatory standards, the demand for qualified professionals in these areas is soaring. So enrol now on this training and position yourself as a valuable asset in any customer-focused industry! Why Choose Our Customer Service, KYC & CRM Training Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training course The course is Affordable and Simple to understand Lifetime Access to the course materials The course comes with 24/7 Tutor Support So enrol now in this Customer Service, KYC & CRM Training Today to advance your career! Assessment Process of the Customer Service, KYC & CRM Training Once you have completed all the modules on the course, you can assess your computer skills and knowledge with an optional assignment. Our expert will assess your assignment and give you feedback afterwards. Course 01: Customer Services Co-ordinator Training Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Data Analysis in CRM Deepening Customer Relationship Handling Customer Complaints Aspects of Phone Etiquette Know Your Customer (KYC) Customer Due Diligence - CDD Course 02: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Customer Relationship Management CRM Fundamentals CRM Strategies Data Analysis in CRM CRM Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*6 = £78) CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer Service Executives Compliance officers CRM managers Marketing professionals Fraud analysts Requirements You will not need any prior background or expertise to enrol in this Customer Service, KYC & CRM Training Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Service Manager - £30,000 to £50,000 KYC Analyst - £25,000 to £40,000 CRM Specialist - £30,000 to £45,000 Customer Insights Analyst - £35,000 to £55,000 Fraud Prevention Specialist - £28,000 to £45,000 Customer Experience Manager - £32,000 to £60,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £29 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Customer Services Co-ordinator Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Customer Services Co-ordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery

About Course Learn the ins and outs of coffee making, from bean to cup This comprehensive course will teach you everything you need to know to become a barista, from beginner to expert. You will learn about the different types of coffee, how to grind and brew coffee beans, and how to create latte art. You will also learn about the business of coffee, including how to create a coffee menu and how to run a coffee shop. The course is divided into 6 modules: Module 1: Introduction to the Barista WorldLearn the history of coffee and the different types of coffee beansUnderstand the different roles of a barista and the skills and qualities needed to be successfulDiscover the different coffee brewing methods and equipment Module 2: Perfecting the BrewLearn how to grind coffee beans for different brewing methodsMaster the art of brewing espresso, cappuccinos, lattes, and other coffee drinksExperiment with different milk steaming techniques to create the perfect foam Module 3: Essential TechniquesLearn how to tamp coffee grounds evenly for a consistent brewMaster the art of latte artClean and maintain espresso machines and other coffee brewing equipment Module 4: Froth & Coffee StylesLearn about the different types of coffee foam and how to create themExplore the different coffee styles, such as black coffee, espresso, and lattesExperiment with different flavor combinations to create your own signature coffee drinks Module 5: Artistic EspressoLearn the basics of latte art and how to create simple designsMaster more advanced latte art techniques, such as tulips and heartsExperiment with different colors and flavors to create stunning latte art Module 6: Becoming a Coffee ProfessionalLearn about the business of coffee, such as how to create a coffee menu and how to run a coffee shopDevelop your customer service skills and learn how to create a positive customer experiencePrepare for a career in coffee by learning about the different job opportunities and how to get started Why enroll in this course? Gain the skills and knowledge you need to become a barista Get hands-on experience with espresso machines and other coffee brewing equipment Create beautiful latte art and other coffee drinks Build your coffee knowledge and explore the different coffee styles Prepare for a career in the coffee industry What Will You Learn? Understand the different types of coffee beans and how to grind them Master the art of brewing espresso, cappuccinos, lattes, and other coffee drinks Create beautiful latte art Use an espresso machine and other coffee brewing equipment Run a coffee shop or cafe Course Content Introduction to the Barista World Learn the history of coffee and the different types of coffee beans Understand the different roles of a barista and the skills and qualities needed to be successful Discover the different coffee brewing methods and equipment Introduction to the Barista World Perfecting the Brew Learn how to grind coffee beans for different brewing methods Master the art of brewing espresso, cappuccinos, lattes, and other coffee drinks Experiment with different milk steaming techniques to create the perfect foam Perfecting the Brew Essential Techniques Learn how to tamp coffee grounds evenly for a consistent brew Master the art of latte art Clean and maintain espresso machines and other coffee brewing equipment Essential Techniques Froth & Coffee Styles Learn about the different types of coffee foam and how to create them Explore the different coffee styles, such as black coffee, espresso, and lattes Experiment with different flavor combinations to create your own signature coffee drinks Froth & Coffee Styles Artistic Espresso Learn the basics of latte art and how to create simple designs Master more advanced latte art techniques, such as tulips and hearts Experiment with different colors and flavors to create stunning latte art Artistic Espresso Becoming a Coffee Professional Learn about the business of coffee, such as how to create a coffee menu and how to run a coffee shop Develop your customer service skills and learn how to create a positive customer experience Prepare for a career in coffee by learning about the different job opportunities and how to get started Becoming a Coffee Professional A course by Xpert Learning RequirementsNo prior experience is requiredAccess to an espresso machine and other coffee brewing equipment is recommended Audience Anyone who wants to learn about coffee or become a barista Coffee enthusiasts who want to improve their skills Coffee shop owners or managers who want to learn more about the business of coffee Anyone who is interested in a career in the coffee industry Audience Anyone who wants to learn about coffee or become a barista Coffee enthusiasts who want to improve their skills Coffee shop owners or managers who want to learn more about the business of coffee Anyone who is interested in a career in the coffee industry

Master the secrets of effective business administration and achieve success! Do you want to be a good Administrator? Learn new and improve your business administration skills Upskill yourself; improve your business administration skills and advance your career Learn from the experts The course is delivered by an expert trainer of business administration with many years of experience in the field Test your knowledge Successfully complete the practical tasks and tests through the course and the final exam to consolidate your knowledge and skills Do you want to improve your knowledge of business administration and gain new practical skills? Do you like to change your career and move into a business administration role? Are you looking to upskill and get a valuable certificate that you can add to your CV? We are pleased to inform you that we have answer to all your requirements, offering you professionally designed, advanced business administration course that will make you proficient in the most important aspects of business administration so you can enjoy limitless career prospects worldwide. This is a great opportunity to study at any time in the comfort of your own home and at your own pace from any device that has internet connection. It is ideal for those with insufficient time to commit to traditional training or career development. It is designed for people looking to begin a career in business administration and also for those that want further improve their existing careers in the field. The course begins with an introduction to modern business administration; and then explores the fundamentals of administration management, the business environment; professional HR management; management of business resources and the performance management. You will also learn about the importance of business communication in a business environment and how to develop an effective corporate communication; how to write professional report and how to build and maintain effective customer relations. Developing and managing budget, creating effective marketing plan will be easy tasks for you after completing the course. The course will be delivered through a multimedia platform Kemp Center and will eventually bring you valuable certificate of completion that you can add to your CV. Invest today in yourself so you won’t regret tomorrow! Join us now! Join the Business Administration course and get the benefits: Learning from a professional instructor24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: Malaika Masozi Business Administration Expert The Business administration course will be delivered by an expert in business administration, the best one in the field with many years experience and active role in business administration. The expert trainer will share all the knowledge and experience with you, will introduce you the business administration completely and further teach you about the HR, performance, finance, resources and risk management. You will learn how to conduct effective marketing, how to build an effective corporate communication and customer relation and how to write professional report in practice. You will gain knowledge that is required to ensure you can successfully work in different environments in a business administration role. Your expert trainer will assist you and guide you through several knowledge repetitions, practical tasks and tests to make sure you remember all the important information and to consolidate your gained knowledge even better. At the end, you will be capable to use everything you learnt in practice while starting a new business. The Business administration course includes: I. Video presentations Practical knowledge about business administration Business administrations, business environment, HR Management, performance and team management, finance and risk management, business communication and building and maintaining customer relations etc. Real examples of business environments Professional HR planning; implementing different techniques for employees’ managing; managing finances and resources; conducting effective marketing; professional report writing; developing working relationships with colleagues; building effective customer relations; identifying risks and implementing risk strategies; starting a business. II. Practical part Training videos and video tutorials In the course, you will find many training videos and video tutorials that will teach you and will give you practical advices how to implement successfully the gained knowledge from the course in practice III. Knowledge repetitions and tests Repetitions of acquired knowledge and tests Through the course, you will have 10 repetitions and 10 tests that will allow you to check the acquired knowledge and better remember the topics discussed in the course. Final test Passing the final test means that you have enough knowledge and skills in the field of business administration, and that you became certified business administration expert. IV. Tasks Practical tasks about: Making changes in the business environment HR planning Implementing techniques for employees’ better-managing Developing and managing budget Implementing workable resource management strategy Creating effective marketing plan Professional report writing Building effective team Transforming negative customer experience into positive one Identifying risks and implementing risk strategies V. Bonus materials for the course Additional materials for use in daily work You will receive from us, among other things, a practical guide how to perform business administration tasks successfully and effectively and how to improve your skills. Experience Beginner-IntermediateLanguage English, German, French, Polish, Portuguese A letter from your expert instructor: From the largest international corporations to the smallest local offices, strong administration plays a crucially important role in every business and organization. The quality and competency of the administrative duties reflect the successfulness of the business, so, those who perform the business administration tasks should perform their duties on the highest professional level.We are pleased to present you and invite you to most popular and advanced study program for business administration, a premium course that will help you develop essential knowledge of how to perform administrative tasks and how to apply your knowledge in a variety of industries and job roles.Learn from the best in the business administration field, from our expert trainer who will share his/her knowledge and experience with you, so you can benefit from it.The course will help you to learn effective working practices that are applicable to office and administration roles, will improve your practical skills and performance in the workplace, will help you to develop and further improve your knowledge at a range of a master of business administration expert.The course package contains extensive material presented in an interesting form, learning by using specific examples, knowledge repetitions, varied practical tasks, final exam, and on top of everything, getting valuable certificate of completion at the end of the course. And all this is available to all people anywhere in the world with internet access, delivered on the Kemp Center platform.Study flexible – when you like and at your own pace – for a qualification that could transform your career prospects for life.Join us now!Malaika MasoziBusiness Administration Expert