331 Customer Experience Management courses

In today's competitive retail landscape, having a deep understanding of retail operations is more important than ever. This course will give you the essential knowledge and skills to manage a successful retail business.

Step into the dynamic world of retail with our course, 'Retail Industry and Buyer Behaviours.' Uncover the secrets of the retail sector, explore buyer behaviour nuances, and gain insights into competitive dynamics.

Do you want to become a top-performing salesperson? If so, then you need to take the Effective Sales Training Course! This course will teach you everything you need to know to close more deals and increase your sales revenue.

Get equipped with essential skills in retail management. Learn effective strategies in merchandising, sales, customer service, and team leadership.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Unlock your potential in sales with the mastery of persuasion, influence, and NLP techniques designed for success. Navigate effortlessly from rapport to closing with confidence.

Overview In order to provide proper medical facilities to the patient, it is vital to provide smooth customer service. Learn how to offer quality service and allow them to have a good experience from the Patient Customer Service Course. Whether you are an aspiring professional or already working in the medical sector, this course will come in handy. The course is designed to provide you with an excellent learning experience. You will be able to familiarise yourself with different areas of patient customer service. Here, you will be able to improve your skills such as operative, organising skills, filling skills and learn how to assist your customers effectively. The course will also include lessons on medical jargon and terminology. By the end of the course, you will develop the competence to handle difficult customers. Along with effective skills, the course will also provide you with a certificate of achievement. This certificate will increase your employability in the relevant fields. Join now! Course Preview Learning Outcomes Get introduced to the different areas of patient customer service Learn how to effectively provide customer services to the patient Improve your operative and organising skills Enhance your knowledge of medical jargon and terminology Build your expertise in effective filing systems Become proficient in dealing with difficult customers Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Patient customer service Filing medical records Organising schedules Who Should Take This Patient Customer Service Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Patient Customer Service Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Patient Customer Service Course Certification After completing and passing the Patient Customer Service Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Patient Customer Service Course will equip you with effective skills and abilities and help you explore career paths such as  Medical Receptionist Patient Services Coordinator Medical Administrator Customer Experience Specialist Healthcare Team Leader Module 01: Introduction To Patient Customer Service Introduction to Patient Customer Service 00:25:00 Module 02: Effective Patient Customer Service Training Effective Patient Customer Service Training 00:26:00 Module 03: Areas Of Patient Customer Service Areas of Patient Customer Service 00:36:00 Module 04: Customer Service Operative Skills Customer Service Operative Skills 00:36:00 Module 05: Organising Schedules Organising Schedules 00:44:00 Module 06: Medical Jargon And Terminology Medical Jargon and Terminology 00:44:00 Module 07: Effective Filing Systems In Medical Offices Effective Filing Systems in Medical Offices 00:35:00 Module 08: Patient Customer Service Soft Skills Patient Customer Service Soft Skills 00:28:00 Module 09: What Customer Service Is To Different Medical Professionals What Customer Service Is to Different Medical Professionals 00:36:00 Module 10: Providing Customer Service And Support To Colleagues Providing Customer Service and Support to Colleagues 00:27:00 Module 11: Handling Difficult Customers Handling Difficult Customers 00:38:00 Assignment Assignment - Patient Customer Service Training 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course aims to explore the different types of customers and their behaviour, with a focus on B2B, B2C, and C2C contexts, as well as the impact of social influences on consumer intentions and behaviour. Additionally, the course will examine how consumer behaviour varies in different organizational and marketing contexts, providing students with a comprehensive understanding of the factors that influence consumer decision-making. After the successful completion of the course, you will be able to learn about the following, What are the types of customers? Consumer behaviour in B2B, B2C and C2C context. Consumer behaviour in different organisational contexts. Marketing Context in C2C vs B2C vs B2B. Social influences on intentions and behaviour. This course aims to provide a comprehensive understanding of the various types of customers, consumer behaviour in different contexts (B2B, B2C, and C2C), the impact of social influences on consumer intentions and behavior, and the role of marketing context in C2C, B2C, and B2B settings. This course aims to provide a comprehensive understanding of the various types of customers, consumer behaviour in different contexts (B2B, B2C, and C2C), the impact of social influences on consumer intentions and behavior, and the role of marketing context in C2C, B2C, and B2B settings. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Consumer Behaviour In Different Organizational Contexts Self-paced pre-recorded learning content on this topic. Consumer Behaviour In Different Organizational Contexts Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Organizational Behaviour Analyst Market Research Manager B2B Marketing Specialist Consumer Insights Consultant Business Development Manager Corporate Strategy Manager Customer Experience Designer Sales Operations Manager Key Account Manager Procurement Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: This Diploma in Chatbots for Multiple Platforms is designed for people who want to make great bots. Through the course you will gain the skills to use one of the fastest growing mobile technologies, Chatbots. You will learn how to create chatbots for many different platforms, you will understand the power of chatbots in the entertainment, travel, work, and retail environment, you'll be able to develop sophisticated chatbots that use buttons and AI to create great customer experiences. The course covers Chatbots for Websites, for Facebook, for KiK, and for Slack - although the bots created can be used also on many other services. You will get some examples of travel bots, entertainment bots, productivity bots, and retail bots. At the end you will be able to make chatbots that are able to perform many different operations. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Chatbots for Multiple Platforms is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Chatbots for Multiple Platforms is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Chatbots Introduction FREE 00:03:00 Chatbot Examples 00:06:00 Building a Chatbot in Gupshup.io Introduction to Gupshup 00:02:00 Gupshup Travel Bot Part 1 00:11:00 Gupshup Improving the User Experience 00:02:00 Gupshup Order an Uber 00:02:00 Gupshup Helsinki Sights 00:06:00 Gupshup Helsinki Weather 00:04:00 Gupshup Publishing Your Bot 00:02:00 Gobot Easy and Powerful Ready Made Chatbot Services Gobot Introduction 00:01:00 GoBot Site Example 00:02:00 Gobot Parts of the System 00:01:00 Gobot Make a bot Part 1 00:08:00 Gobot Make a bot Part 2 00:03:00 Gobot Publishing your Bot 00:08:00 A Facebook Messenger Bot Introducing Chatfuel 00:02:00 Understanding A Chatfuel Bot - Test Bot 00:05:00 Building Our Own Facebook Messenger Bot - A Retail Example part 1 00:02:00 Catfuel and Images - Getting them right 00:06:00 Chatfuel Product Gallery with More Information 00:09:00 Chatfuel - Plugins - Adding an RSS feed with Subscription 00:07:00 Chatfuel - Plugins - YouTube Integration 00:07:00 Chatfuel - Collecting Uder Input via Email 00:06:00 Chatfuel - Advanced Features 00:09:00 Chatfuel - Work Around for Button Linking Problem 00:02:00 Chatfuel - Add a Site Search - Bing or Google Search 00:07:00 Chatfuel - Publish Your Bot - Two Options 00:03:00 UPDATE - MiniApp Chatbot Building System Introduction to MiniApp 00:02:00 Connecting a MiniApps Bot to the Microsoft Bot Framework 00:10:00 MiniApps Creating the Bot Interactions 00:04:00 MiniApps Connecting your bot to Skype 00:02:00 MiniApps Simple now but other options are possible 00:01:00 MiniApps Conslusion 00:02:00 Building a Chatbot in Motion.ai Looking at the Motion.ai Interface 00:02:00 Motion.ai Interface Part 2 00:02:00 Building Our First Bot - A travel bot Part 1 - Setting up the Travel Bot 00:01:00 Part 2 - Looking at The Connections 00:02:00 Part 3 - Adding Buttons via HTML and Cards 00:07:00 Part 4 - Adding Other Content with Widgets - Weather Example 00:03:00 Part 5 - Connecting Your Bot to Another Bot - Uber Example 00:03:00 Part 6 - Creating Multiple Cards - Travel Sights Bot 00:10:00 Part 7 - Clean-up - Global Settings and Help 00:03:00 Entertainment bot Example - The Bender Bot Bender Bot Part 1 - Looking at how the bot works 00:04:00 Bender Bot Part 2 - Advanced - Adding a new interaction 00:06:00 Bender Bot Part 3 - Final connnections and things to think about with Motion.ai 00:09:00 Thank You Thank you and contacts 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🚀 Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' 🚀 Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' 🌟   🌐 Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.   🛠️ What You'll Learn: ✅ Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. ✅ Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. ✅ Automation Awesomeness: Implement time-saving automations for a more efficient support process. ✅ Reporting and Analytics: Extract valuable insights to enhance your support strategy. ✅ Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.   💼 Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences   🎓 Course Highlights: 🔥 Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. 📚 Comprehensive Study Material: Access downloadable resources for offline learning. 💬 Interactive Discussions: Connect with fellow learners and industry experts. 🔧 Practical Assignments: Apply your knowledge in real-world scenarios. 🏆 Certification of Completion: Showcase your expertise with our accredited certification.   🌈 Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device.   🔒 Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00