1162 Cultural courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

In today's dynamic world, a Diploma in Social Science is not just a qualification but a gateway to understanding the intricate workings of society. With modules ranging from Sociology to Economics, Linguistics to Political Science, this Social Science Course offers a comprehensive understanding of human behavior, societal structures, and the forces shaping our world. In an era where societal challenges are complex and multifaceted, individuals equipped with Social Science knowledge are invaluable assets in addressing issues like inequality, globalization, and environmental sustainability. Proficiency in Social Science opens doors to diverse career opportunities in the UK, including roles in research, policy analysis, education, and social services. According to recent data, job prospects in the Social Science sector are on the rise, with a 15% increase in demand projected over the next decade. Moreover, professionals in this field command competitive salaries, with entry-level positions starting at £25,000 annually and experienced professionals earning upwards of £40,000 per year. Embracing a Diploma in Social Science not only enriches one's understanding of society but also empowers individuals to contribute meaningfully to its advancement and well-being. Key Features: CPD Certified Social Science Course Free Certificate from Reed CIQ Approved Social Science Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Social Science Module 02: Science and Social Science Module 03: Philosophy of Social Science Module 04: Sociology: Part 1 Module 05: Sociology: Part 2 Module 06: Economics Module 07: Anthropology and Archaeology Module 08: Political Science Module 09: Linguistics and Psychology Module 10: History Module 11: Geography Module 12: Communication and Media Studies Module 13: Research Methods Module 14: Social Science in Modern Times Learning Outcomes: Analyze science's impact on social structures in varied contexts. Interpret philosophical principles underlying social science methodologies and theories. Evaluate sociological phenomena through comprehensive theoretical frameworks and empirical evidence. Apply economic principles to understand societal behaviours and trends. Investigate cultural dynamics through anthropological and archaeological lenses. Assess political landscapes and understand their influence on social dynamics. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma in Social Science 3:32:29 1: Module 01: Introduction to Social Science Preview 13:45 2: Module 02: Science and Social Science 11:50 3: Module 03: Philosophy of Social Science 15:06 4: Module 04: Sociology: Part 1 14:21 5: Module 05: Sociology: Part 2 19:42 6: Module 06: Economics 15:50 7: Module 07: Anthropology and Archaeology 16:21 8: Module 08: Political Science 13:50 9: Module 09: Linguistics and Psychology 13:41 10: Module 10: History 13:04 11: Module 11: Geography 13:50 12: Module 12: Communication and Media Studies 17:04 13: Module 13: Research Methods 21:04 14: Module 14: Social Science in Modern Times 12:01 15: CPD Certificate - Free 01:00 Who is this course for? This Social Science course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Social Science. Moreover, this course is ideal for: Individuals seeking broad understanding of societal dynamics and structures. Students interested in interdisciplinary studies of human behaviour and societies. Professionals aiming to enhance their knowledge of social sciences. Career changers exploring diverse fields within social science disciplines. Enthusiasts of human culture, history, and societal development. Requirements There are no requirements needed to enrol into this Social Science course. We welcome individuals from all backgrounds and levels of experience to enrol into this Social Science course. Career path After finishing this Social Science Course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Social Science are: Social Worker - £25K to 35K/year. Research Analyst - £28K to 45K/year. Policy Analyst - £30K to 50K/year. Community Development Officer - £24K to 40K/year. Human Resources Officer - £23K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now!

Discover a world of opportunities with our exclusive bundle: Transport Management, Import/Export & Delivery Management. Are you ready to embark on a fulfilling career that offers financial stability and the excitement of managing logistics on a global scale? In the United Kingdom, the average salary for professionals in these fields reaches £30,000 to £70,000 per year, ensuring a prosperous future for those with the right skills and knowledge. This comprehensive bundle includes three courses that will equip you with the necessary skills to thrive in the transport, import/export, and delivery management sectors. Our courses provide invaluable insights into supply chain dynamics, transportation strategies, international trade regulations, and efficient delivery networks. You will acquire the skills employers highly value, enabling you to impact the ever-evolving realm of transport and logistics significantly. Each course in this Transport Management, Import/Export & Delivery Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Transport Management, Import/Export & Delivery Management bundle promises education and an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Delivery Manager Import/Export Transport Manager Learning Outcomes: Develop a comprehensive understanding of transport management principles and techniques, including supply chain dynamics, logistics planning, and efficient resource allocation. Gain in-depth knowledge of import/export procedures, international trade regulations, and documentation required for successful cross-border transactions. Acquire the skills to effectively manage delivery networks, ensuring timely and cost-effective transportation of goods and services. Learn to optimise transportation strategies, considering mode selection, route planning, and risk management. Enhance your problem-solving and decision-making abilities in complex logistics scenarios, allowing you to effectively address challenges and seize opportunities. Cultivate strong communication and negotiation skills, enabling you to collaborate with stakeholders and ensure smooth coordination throughout the logistics process. The Transport Management, Import/Export & Delivery Management bundle comprises three courses to provide a holistic understanding of the transport and logistics industry. You will gain the expertise necessary to excel in these fields through a combination of theoretical knowledge and skills. The Delivery Manager course delves into the intricacies of managing and optimising the delivery process. From understanding customer expectations and implementing efficient route planning to deploying advanced tracking systems and ensuring customer satisfaction, this course equips you with the skills to excel as a Delivery Manager. The Import/Export course focuses on the fundamental principles of international trade. You will learn about import and export procedures, documentation requirements, customs regulations, and compliance measures. Additionally, you will gain insights into global market trends, trade agreements, and cultural considerations that impact successful international trade operations. The Transport Manager course comprehensively explains transportation modes, including road, rail, air, and sea. You will explore the advantages and challenges associated with each method and learn to develop efficient transportation networks. Topics covered include supply chain management, cost optimisation, risk mitigation, and sustainable transportation practices. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Aspiring transport managers seeking to enhance their knowledge and skills in logistics and supply chain management. Professionals working in the import/export industry who want to deepen their understanding of international trade regulations and optimise their operations. Individuals are interested in pursuing a career in delivery management and seeking a comprehensive understanding of logistics planning and coordination. Entrepreneurs and business owners involved in international trade or logistics want to expand their expertise and make informed decisions. Students or graduates in business, management, or related fields who wish to specialise in transport management, import/export, or delivery management. Career path Delivery Manager: £25,000 to £45,000 per year Import/Export Coordinator: £22,000 to £40,000 per year Transport Manager: £30,000 to £70,000 per year Logistics Coordinator: £20,000 to £35,000 per year Supply Chain Analyst: £25,000 to £45,000 per year Freight Forwarder: £20,000 to £40,000 per year Note: The salary ranges are approximate and may vary depending on location, experience, and company. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Delivery Manager absolutely free! Upon finishing Import/Export and Transport Manager, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Step into the specialized field of adolescence counselling with our in-depth course. Gain a nuanced understanding of adolescent development, psychological disorders, and the impact of external factors. Equip yourself with proven counselling techniques, and navigate ethical and legal frameworks effectively. Your path to becoming a proficient adolescent counsellor starts here.

Beginners Italian; Intermediate Italian; advanced Italian; A1 Italian; A2 Italian, B1 Italian, B2 Italian. Citizenship.

Journey back in time with our course, 'Birth of the Railway Age in Glasgow,' an immersive exploration of the city's pivotal role in the early days of railway development. Your adventure begins with an exploration of the Monkland Canal, a critical component in the evolution of Glasgow's transport landscape. Each module of this course is a time capsule, opening a window to a bygone era when railways were reshaping the world. As you delve into the Monklands and Kirkintilloch Railway and the Garnkirk and Glasgow Railway, you'll discover the ingenuity and ambition that drove this transformative period. This course is more than a historical study; it's a vivid portrayal of the industrial revolution's impact on Glasgow, and by extension, the world. As the course unfolds, you'll be captivated by the tale of the railway works in Springburn, Glasgow, a narrative that weaves together industrial progress with human endeavor. The final module on the Ballachulish Railway paints a complete picture of the city's rich railway heritage. This course doesn't just educate; it transports you to the heart of Glasgow's railway age, allowing you to appreciate the engineering marvels and the societal changes they brought. By the end, you'll not only have a deeper understanding of Glasgow's railway history but also a renewed appreciation for how these developments laid the tracks for modern transportation. Learning Outcomes Acquire detailed knowledge of the history and development of key Glasgow railways. Understand the impact of railway advancements on Glasgow's industrial growth. Explore the interconnectedness of railway development with broader societal changes. Gain insights into the engineering and construction challenges of the railway age. Appreciate the cultural and historical significance of Glasgow's railway heritage. Why choose this Birth of the Railway Age in Glasgow course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Birth of the Railway Age in Glasgow course for? History enthusiasts interested in the development of railways and industrial revolution. Students of engineering and transport history seeking detailed insights into railway evolution. Educators and historians looking for comprehensive resources on Glasgow's railway age. Heritage professionals and museum staff involved in preserving railway history. Anyone fascinated by the societal and technological changes brought about by the advent of railways. Career path Historian - £25,000 - £45,000 Museum Curator - £24,000 - £40,000 Heritage Manager - £28,000 - £50,000 Archivist - £22,000 - £35,000 Transport Planner - £27,000 - £45,000 Educational Officer in Museums - £23,000 - £38,000 Prerequisites This Birth of the Railway Age in Glasgow does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Birth of the Railway Age in Glasgow was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Birth of the Railway Age in Glasgow Module 01: The Monkland Canal 00:16:00 Module 02: The Monklands and Kirkintilloch Railway 00:12:00 Module 03: The Garnkirk and Glasgow Railway 00:12:00 Module 04: The Story of the Railway Works in Springburn Glasgow 00:20:00 Module 05: The Ballachulish Railway 00:07:00 Assignment Assignment - Birth of the Railway Age in Glasgow 00:00:00

The profession of midwifery is a growing one. In fact, the global nursing and midwifery workforce is made up of around 27 million men and women. Yet the demands of midwives in the UK are as high as ever. Our Midwifery training course can prepare you to embark on this noble profession. A midwife is someone who specialises in the reproductive health of women and childbirth. Their job is to provide care for pregnant women during prenatal appointments, at birth, and after the baby is born. Being a midwife can be one of the most rewarding and fulfilling professions you could ever choose to pursue. Your job will entail helping mothers throughout pregnancy and bringing a new life into the world. Moreover, you get to acquire a variety of skills while on the job and experience excellent working conditions. So, if you are thinking of beginning a career in midwifery and don't know where to start, our Midwifery Training course can be your guide. Or, maybe you are already in this noble profession and want to refresh your expertise and get up-to-date with the latest knowledge and information. Our well-detailed and comprehensive course can be just what you might be looking for. Learning Outcome After finishing this course, you will: Have an idea of the management and education of midwifery Learn about the various roles and responsibilities of midwives Ability to identify potential complications during pregnancy and delivery, and knowledge of emergency measures to address them Understand postpartum care for both mother and baby, including identifying and addressing possible complications. Acquire the skill of effective communication Know the ethical implication in the midwifery profession Along with the Midwifery Training course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Our Midwifery Training course features comprehensive data and information on all you need to know on the related topic. The course is designed in 27 separate modules. Each module is prepared in a well-researched and thoroughly detailed manner to ensure your better understanding. Curriculum Topics: Module 01: Definition and Origin Module 02: Midwifery as a Career Option Module 03: Midwifery Management and Education Module 04: Midwives' Role in Health and Inequality Module 05: Social, Cultural and Spiritual Context of Childbearing Module 06: Antenatal Care and Screening Module 07: Midwifery Support in Labour: Intrapartum Care Module 08: Induction of labour Module 09: Postnatal Care as a Midwife Module 10: Nurture and Nature: The Healthy Newborn Module 11: Stillbirth, Neonatal Death and Bereavement Module 12: Infant feeding Module 13: Newborn Infection Module 14: Home Birth Module 15: Complementary and Alternative Medicines Applied to Maternity Care Module 16: Pharmacology and Medicines Management Module 17: Bleeding in Pregnancy Module 18: Medical Disorders of Pregnancy Module 19: Pre-term Labour Module 20: Twins and higher-order births Module 21: Care During the Third Stage of Labour Module 22: Terminology and Abbreviations Module 23: Perinatal mental health Module 24: Supporting a Healthy Pregnancy Module 25: Contraception and family planning Module 26: Effective Communication Module 27: Ethics CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? You don't need any previous training or training materials to finish this course. This course is designed for: Midwives already in the profession and looking to update their knowledge General healthcare practitioners Nurses Students Anyone interested to know more about midwifery and maternity care Requirements To enrol in this Training course, all you need is a basic understanding of the English Language and an internet connection. Career path Completing the Midwifery Training course can open up various exciting career opportunities, such as: Midwife Sonographer Maternity Support Worker Emergency Care Assistant The average salary for a Midwife can be £27,055- £47,672 per annum for anyone residing in the United Kingdom. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

DATE: Friday 2nd February TIME: 4pm (meeting at school reception) BOOKING DEADLINE: Noon on 19th January On Friday 2nd February, we will have a school visit to the British Museum, the first of several extra-curricular trips we are looking to arrange in the coming terms. Whilst some of these trips will have a focus on Film & Television, others will be about other general interests, giving you a chance to get to know London and its rich cultural offerings. This trip to the British Museum will include a tour of various significant relics from across the world and human history, organised and led by Conrad, our Student Services Officer. Ideal for both first-timers and those that have been before and want to learn a bit more. We will meet in the School Reception at 3:50pm that day and then head over together at 4 o'clock. It is direct on the Northern Line and then a short walk to the museum. Once inside you are free to take the tour we have organised or explore on your own should you wish. Once the tour is complete people are welcome to stick around and explore more, have relaxed drinks in a nearby pub or head home, whatever you prefer. ONE TICKET PER PERSON, PLEASE DO NOT BOOK MORE THAN ONCE ONTO THIS EVENT. ONLY BOOK IF YOU ARE PLANNING ON ATTENDING. IF YOU ARE UNABLE TO MAKE IT, PLEASE LET US KNOW. This is a FREE TRIP that you will not need to pay for but must be booked in advance. There is a limit of 15 tickets in total for the tour and it will be first come, first served. You will not be able to join the tour if you do not have a pre-booked ticket. The deadline to book onto this tour is midday on the 19th January.

This course is to direct you through the entire recruitment process step by step: starting from looking for a position, selecting an employer, preparing a professional resume.