3876 Counselling courses

Overview Learn how to heal through art and boost your creativity with different therapeutic art forms by enrolling in our exclusively designed Art Therapy Certification course.Based on a set of therapeutic art principles, this course aims to provide a deeply engaging learning experience with expert training and guidance, providing you with essential therapeutic skills.Therapeutic art helps in multiple ways to open our cabinet of curiosities and relax. This course is the ideal stepping stone to provide you with an in-depth understanding of different forms of therapeutic art, such as face painting, piñata making, meditative painting, contour drawing, pencil shading techniques, and much more. Enrol today to bond and heal through art.** Completing this course does not imply that you are qualified to work as a Art Therpist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT ** How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Art Therapy Certification. It is available to all students, of all academic backgrounds. Requirements Our Art Therapy Certification is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 10 lectures • 11:40:00 total length •WHAT IS ART THERAPY?: 01:30:00 •TRAINING: FROM APPRENTICE TO PRACTITIONER: 01:00:00 •THE HISTORICAL BACKGROUND TO ART THERAPY: 01:30:00 •THE EMERGENCE OF ART THERAPY AS A PROFESSION IN THE UK: 01:00:00 •PROFESSIONAL ISSUES: 01:30:00 •FRAMES OF REFERENCE: PSYCHOANALYSIS, ART AND ART THERAPY: 01:30:00 •ART THERAPY IN PRACTICE: 01:30:00 •AN INTERNATIONAL PERSPECTIVE: 01:30:00 •Mock Exam - Art Therapy Certification: 00:20:00 •Final Exam - Art Therapy Certification: 00:20:00

Overview Learn how to work with the challenges and disabilities people struggle with and take steps to understand the fundamentals of Occupational Therapy by taking this course. The instructive course will cover all the theories and models of therapy and developing disorders with interactive study modules and advanced lesson plans. Throughout the course, you will be guided step-by-step through therapy approaches with children and adults with physical and intellectual disabilities.   By the end of the course, you will have the psychological skills to help others overcome low self-esteem and depression, including basic anatomy and physiology knowledge. ** Completing this course does not imply that you are qualified to work as an Occupational Therapist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCOT** How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Occupational Therapy. It is available to all students, of all academic backgrounds. Requirements Our Occupational Therapy is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 22 lectures • 02:27:00 total length •About the Course & Instructor: 00:06:00 •What is Occupational Therapy?: 00:06:00 •Knowledge & Skills for Occupational Therapy: 00:09:00 •Working with Adults: 00:07:00 •Working with Children: 00:07:00 •The Structure & the Functions: 00:08:00 •The Blood & the Immune System: 00:07:00 •What is 'Brain Injury'?: 00:07:00 •Developmental Disorders & Conditions: 00:07:00 •Physical Disabilities: 00:07:00 •The Use of Creative Activities: 00:08:00 •Management & Leadership Skills: 00:06:00 •Building Confidence & Self-Esteem: 00:05:00 •Dealing with Depression: 00:08:00 •Professional Development: 00:05:00 •Personal & Academic Development: 00:05:00 •Alternative Career Options: 00:09:00 •A Theory of Human Need for Occupation: 00:07:00 •Occupations for Health & Wellbeing: 00:04:00 •Coping Strategies (stress): 00:10:00 •Maslow's Hierarchy of Needs: 00:05:00 •Thank You & Good Bye!: 00:04:00

Overview Master the skills to treat all communication disorders and become a qualified speech therapist by taking the Speech Therapy Level 3 course.The advanced course aims to provide you with an in-depth understanding of the role of a speech and language therapist, building your proficiency in this sector. You'll learn the SLT fundamentals, about the SLT's work environment and responsibilities for different clients, ethical guidelines to deal with disorders, and many more. You'll gain all the knowledge from our expert educators, based on scientific research and theories. Ensure your career progression and earn a recognised qualification by enrolling today!Please Note: Occupational Therapists and Clinical Psychologists must be registered with the Health and Care Professions Council (HCPC), which is the statutory regulator of the professions. Please note, that completion of the course does not entitle a person to join the HCPC Register or use the protected titles of Speech Therapist or Speech and Language Therapist How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Speech Therapy Level 3. It is available to all students, of all academic backgrounds. Requirements Our Speech Therapy Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 8 lectures • 04:00:00 total length •An Overview of Speech Therapy: 00:10:00 •The Science of Speech: 00:17:00 •The Anatomy of Speech: 01:20:00 •Characteristics of Speech Linguistic Disciplines: 00:24:00 •Literacy and Language Development: 00:20:00 •Child Speech & Language Disorders: 00:30:00 •Adult Speech & Language Disorders: 00:27:00 •How to Help a Child with SL Difficulties: 00:32:00

Negotiation is an art, and this course is your canvas. Whether you’re securing business deals, navigating workplace dynamics, or simply trying to get the best deal at your local market, mastering negotiation is a skill that will serve you in countless situations. In this course, you’ll gain a clear understanding of the techniques and strategies that transform negotiations into positive outcomes. With a focus on both the psychological and strategic aspects, you’ll learn how to approach any negotiation with confidence and clarity. From understanding the key principles of negotiation to mastering the nuances of persuasion and compromise, this course provides you with all the tools to succeed. The course material breaks down complex concepts into bite-sized, manageable steps that are easy to grasp and apply. Each module will leave you with actionable skills, ready to tackle your next negotiation with improved tactics and confidence. Whether for professional growth or personal development, this course ensures that you are well-equipped to face any negotiation scenario with a strategic mindset, making success your most likely outcome. Learning Outcomes Learn effective communication techniques Develop assertiveness and confidence in negotiations Master the art of active listening Understand body language and its impact on negotiations Acquire knowledge on how to handle difficult situations Learn to recognise and overcome common negotiation barriers Study real-life case studies and apply techniques to them Network with industry experts and fellow learners Key Features of the Negotiation Skills Course : Instant e-certificate and hard copy dispatch by the next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Additional Gifts Free Life Coaching Course Course Curriculum The detailed curriculum outline of our Negotiation Skills course is as follows: Negotiation Skills Module 01: Negotiation Techniques Module 02: Conflict Management Module 03: Influencing People Module 04: Handling Objections Why should you enrol on a Negotiation skills training course? Improved Communication: Learn how to communicate effectively and assertively to achieve better negotiation outcomes. Increased Confidence: Gain confidence in your negotiating abilities and feel more comfortable in high-pressure situations. Better Outcomes: Use the skills and techniques you learn to get the best results in negotiations. Career Advancement: Employers highly value negotiation skills, and a certificate of completion from a training course can boost your resume and career prospects. Personal Growth: Learn about your negotiation style and how to handle challenging situations, leading to personal growth and development. Networking Opportunities: Network with industry experts and fellow learners to expand your knowledge and make valuable connections. Real-Life Application: Study real-life case studies and apply the techniques you've learned, allowing you to see the results in action. Expert Instruction: Learn from experienced instructors who can provide personalised feedback and coaching to help you reach your goals. Accreditation All of our courses, including this Negotiation Skills course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Negotiation Skills course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for you if you want to work in the following sectors: Sales: Improve your sales skills and close more deals by learning effective negotiation techniques. Business Development: Enhance your business development skills and increase your chances of success in securing new partnerships and contracts. Procurement: Build your expertise in procurement and improve your ability to negotiate better terms and prices for goods and services. Human Resources: Advance your career in human resources by learning how to effectively negotiate employment contracts, salaries, and benefits. Law: Enhance your legal career by learning how to effectively negotiate settlements, mediations, and arbitrations. Project Management: Improve your project management skills by learning how to effectively negotiate project scope, deadlines, and budgets. Entrepreneurship: Apply negotiation skills to build and grow your own business, whether you're negotiating with suppliers, customers, or investors. Public Relations: Develop your PR skills and become a more effective negotiator when dealing with stakeholders, media, and influencers. Career path In general, those with strong negotiation skills tend to earn higher salaries than those without. Some examples of careers in the UK with a focus on negotiation skills include sales, business development, procurement, human resources, law, project management, entrepreneurship, and public relations. The average salary for these roles in the UK ranges from £30,000 to £80,000 per year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

**Sports Psychology Essentials - CPD Accredited Course - Free Certificate** Sports Psychology Essentials offers an in-depth exploration of the mental strategies that help athletes perform at their best. The course delves into understanding how mental preparation, motivation, and focus impact athletic success. Whether you’re looking to enhance your performance or help others improve theirs, this course provides valuable insights into the psychological aspects of sports. Learn about the role of anxiety, stress management, and confidence building in overcoming mental barriers, all tailored for those passionate about sports psychology. In today’s highly competitive world, mental strength can often make the difference between success and failure. This course covers the essential theories and practical tools to develop a resilient mindset and build mental stamina. It’s designed for anyone with an interest in sports psychology, whether you're an athlete, coach, or simply intrigued by the mental aspects of sport. By the end of the course, you'll have a better understanding of how psychology shapes performance and how to apply this knowledge in everyday situations. Perfect for anyone looking to boost their understanding of mental conditioning, Sports Psychology Essentials is your guide to the psychological side of sports success. Key Features Sports Psychology Essentials: This Sports Psychology Essentials is CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases of this Sports Psychology Essentials Course Course Curriculum Module 01: Unravelling the Mind of an Athlete Module 02: Setting the Bar - Understanding Goals Module 03: The Driving Force - Motivation in Sports Module 04: Pressure Points - Managing Stress and Anxiety Module 05: Painting the Game - Visualisation Techniques Module 06: The Ripple Effect - Team Dynamics and Communication Module 07: Young Buds - Sports Psychology in Youth Sports Module 08: In the Zone - Achieving Flow in Sports Module 09: Rise from the Ashes - Overcoming Defeats and Setbacks Learning Outcomes Understand Sports Psychology, enhancing performance and mental resilience. Set precise goals, unlocking the roadmap to athletic achievement and success. Ignite and sustain motivation, uncovering the driving force behind sports excellence. Master stress and anxiety management, maintaining peak performance under pressure. Harness visualisation techniques, painting a mental canvas for optimal sports performance. Navigate team dynamics, fostering effective communication and a harmonious sporting environment. Accreditation This Sports Psychology Essentials course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this Sports Psychology Essentials course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring athletes. Coaches and Trainers. Sports enthusiasts. Parents involved in youth sports. Fitness professionals. Aspiring Sports Psychologists. Athletes seeking mental resilience. Requirements Learners do not require any prior qualifications to enrol on this Sports Psychology Essentials course. Career path Sport Psychologist Youth Sport Coach Performance Analyst Sport Development Officer Team Communication Specialist Mental Resilience Coach Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Unlock your potential and transform lives with our unique programme. This comprehensive course is designed to guide you through the journey of becoming a skilled spiritual life coach. You'll delve into the essentials, mastering the art of connecting deeply with others, understanding their needs, and helping them navigate their spiritual paths. Our curriculum is meticulously crafted to ensure you gain a profound understanding of spiritual life coaching, equipping you with the tools to foster meaningful change and growth in the lives of those you coach. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access As you progress, you'll explore the core qualities that make an exceptional coach, honing your abilities to inspire and support others. You'll be guided through advanced coaching techniques, ethical guidelines, and strategies for building and growing your coaching practice. Learn how to effectively market your services, attracting clients who are eager to benefit from your guidance. Whether you're just starting or looking to expand your existing practice, our course offers the insights and knowledge you need to thrive in the world of spiritual life coaching. Embark on this transformative journey and make a lasting impact on the lives of others while enriching your own. Course Curriculum Module 01: Basics of Spiritual Life Coaching Module 02: Understanding Spiritual Life Coaching Module 03: Fundamental Qualities of a Coach Module 04: Advanced Coaching Module 05: Ethical Guideline Module 06: Marketing Your Business Module 07: Growing Your Business Learning Outcomes: Grasp fundamental concepts of spiritual life coaching and its core principles. Identify and cultivate essential qualities required for effective coaching practice. Master advanced techniques and strategies for spiritual life coaching. Apply ethical guidelines within various coaching scenarios. Develop marketing strategies to promote and grow your coaching business. Implement effective business growth strategies tailored to coaching practices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking personal spiritual growth. Aspiring spiritual life coaches. Experienced coaches expanding their expertise. Entrepreneurs in the wellness industry. Therapists integrating spiritual coaching. Career path Spiritual Life Coach Wellness Coach Holistic Health Practitioner Mindfulness Trainer Personal Development Consultant Life Coaching Business Owner Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to take your professional journey to the next level? Look no further than our Interpersonal Skills Development course, designed to equip you with the essential tools needed to thrive in today's dynamic workplace environment. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners will develop essential interpersonal skills to excel in various aspects of life and work. They will start by understanding what soft skills are and why they matter. Communication skills will be honed to express ideas effectively and build strong relationships. Time management techniques will help learners become more efficient and productive. They'll discover the power of teamwork and learn how to collaborate effectively with others. Self-confidence will be nurtured, empowering learners to own their abilities and contribute confidently. Problem-solving strategies will be explored to tackle challenges efficiently. Networking skills will be developed to expand professional connections and opportunities. Learners will understand the importance of attitude and work ethic in achieving success. Finally, adaptability and flexibility will be emphasized, equipping learners with the resilience to thrive in dynamic environments. Course Curriculum Module 01: Introduction to Soft Skills Module 02: What are Soft Skills Module 03: Communication Module 04: Time Management Module 05: Teamwork Module 06: Self-Confidence (Owning It) Module 07: Problem-Solving Module 08: Networking Module 09: Attitude and Work Ethic Module 10: Adaptability/Flexibility Learning Outcomes: Master effective communication techniques for diverse interpersonal interactions. Enhance time management skills to boost productivity and efficiency. Cultivate teamwork abilities, fostering collaboration and synergy within teams. Develop unwavering self-confidence to exude assertiveness and credibility. Hone problem-solving prowess to tackle challenges with creativity and resilience. Expand networking capabilities to forge valuable professional connections and opportunities. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to enhance their professional communication abilities. Students aiming to improve time management and organisational skills. Team members striving to strengthen collaboration and teamwork dynamics. Professionals aspiring to boost self-confidence and assertiveness in their roles. Individuals looking to sharpen problem-solving skills for career advancement. Career path Human Resources Assistant Customer Service Representative Sales Executive Project Coordinator Marketing Assistant Administrative Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

ThisCriminal Psychology and Forensic Psychiatry course is for SPANISH Speaking People This Spanish Criminal Psychology and Forensic Psychiatry course is perfect for anyone from Criminal Psychologist to Intelligence Analysts. Criminal psychology isn't just about profiling criminals; it's about understanding the underlying motivations, behaviours, and thought processes that drive individuals to commit crimes. Our course offers a comprehensive exploration of the psychological theories and principles behind criminal behaviour, shedding light on the inner workings of the most perplexing criminal minds. According to Prospects a Criminal Psychologist can roughly earn from £30,000 to £50,000 in a year depending on experience, location and other factors. Enroll now and take on a fascinating exploration of the human psyche and the world of crime. Your journey into the depths of criminal psychology and forensic psychiatry awaits! Translated in Spanish: Este curso de Psicolog��a Criminal y Psiquiatr��a Forense en espa��ol es perfecto para cualquier persona, desde psic��logos criminales hasta analistas de inteligencia. La psicolog��a criminal no se trata s��lo de perfilar a los delincuentes; se trata de comprender las motivaciones, comportamientos y procesos de pensamiento subyacentes que llevan a las personas a cometer delitos. Nuestro curso ofrece una exploraci��n integral de las teor��as y principios psicol��gicos detr��s del comportamiento criminal, arrojando luz sobre el funcionamiento interno de las mentes criminales m��s desconcertantes. Seg��n las Prospects, un psic��logo criminalista puede ganar aproximadamente entre £30.000 y £50.000 al a��o, dependiendo de la experiencia, la ubicaci��n y otros factores. Inscr��base ahora y emprenda una exploraci��n fascinante de la psique humana y el mundo del crimen. ��Tu viaje a las profundidades de la psicolog��a criminal y la psiquiatr��a forense te espera! Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Comprensi��n de la psicolog��a criminal Module 02: Influencia de los trastornos mentales Module 03: Neuroticismo y psicosis Module 04: Trastorno de identidad disocial Module 05: Trastornos de estr��s y ansiedad Module 06: Trastornos de la personalidad Module 07: Psiquiatr��a forense Module 08: Vigilancia basada en inteligencia Module 09: An��lisis de inteligencia criminal y contraterrorismo Module 10: Ciencias forenses Module 11: Clasificaci��n de delitos Module 12: Delitos violentos Module 13: Perfiles criminales ciencia, l��gica y metacognici��n Module 14: Perfiles del delincuente Learning Outcomes: Analyse criminal behaviour using psychological theories and methodologies. Evaluate the impact of mental disorders on criminal behaviour. Explain the relationship between neuroticism, psychosis, and criminal actions. Identify traits and behaviours associated with dissocial identity disorder. Assess the role of stress and anxiety disorders in criminality. Recognize and classify different personality disorders in criminal contexts. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Psychology graduates seeking specialisation in criminal psychology. Psychiatry professionals interested in forensic applications of their field. Law enforcement personnel aiming to enhance their understanding of criminal behaviour. Students pursuing careers in intelligence analysis within security agencies. Individuals with an academic interest in the intersection of psychology and law enforcement. Career path Criminal Psychologist Forensic Psychiatrist Intelligence Analyst Counterterrorism Analyst Forensic Scientist Criminal Profiler Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.