871 Counselling Skills courses in Cardiff delivered Online

In the complex situation of mental well-being, counseling for depression emerges as a guiding light, shining hope into many lives. 'Depression Counseling ' delves into the intricate layers of depression, providing a comprehensive understanding that stretches beyond common knowledge. This course will not only enlighten learners about the physical and psychological repercussions of depression but also offer insights into the science and statistics behind it. Furthermore, it aims to debunk 11 myths surrounding this ailment, empowering participants with the knowledge to slay the nightmare and embrace strategies to battle depression effectively. Exploring counseling for depression and anxiety is more than just a theoretical journey; it's about equipping oneself with a transformative toolset. The course offers a profound dive into the myriad facets of depression, shedding light on its haunting impact on individuals and the wider community. By encompassing a blend of evidence-based information and proactive strategies, this course becomes an essential blueprint for those keen on understanding depression's true nature. The pervasive nature of myths around depression often complicates its understanding and treatment. This course, however, boldly challenges these misconceptions, paving the way for more informed, compassionate, and effective interventions. By the conclusion, learners won't just be well-versed in counseling for depression training but also carry the confidence to implement these learnings in real-world scenarios. Learning Outcomes: Grasp a comprehensive understanding of the underlying causes and manifestations of depression. Identify the physical and psychological consequences associated with depression. Analyse and interpret the science and statistical data surrounding depression. Debunk common myths associated with depression and its treatments. Acquire strategies to address and mitigate the symptoms of depression effectively. Recognise the broader societal implications and challenges presented by depression. Employ evidence-based counseling methods tailored for individuals battling depression. Why buy this Depression counseling course? Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Depression Counseling you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Depression counseling course for? Mental health practitioners looking to specialise in depression therapy. Individuals personally affected by depression seeking in-depth knowledge. Educators and school counsellors aiming to support students better. Caregivers and family members of those suffering from depression. Social workers eager to add another dimension to their counselling repertoire. Prerequisites This Depression Counseling was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Depression Counseling is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction Introduction 00:02:00 Understanding Depression Understanding Depression 00:19:00 Physical & Psychological Effects Of Depression 00:10:00 Science & Statistics Of Depression 00:09:00 Beating Depression 11 Myths About Depression 00:08:00 Slay The Nightmare 00:06:00 How To Battle Depression 00:05:00 Final Thoughts & Advice Final Thoughts & Advice 00:01:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Psychotherapy Course . You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Psychotherapy Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Psychotherapy Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Psychotherapy Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Psychotherapy Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Psychotherapy Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Psychotherapy Course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Psychotherapy Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Psychotherapy Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Psychotherapy Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module: 01 About the Instructor 00:05:00 About the Course 00:04:00 What is 'Psychotherapy'? 00:09:00 Difference between 'Counselling' and 'Psychotherapy 00:10:00 Who needs psychotherapy? 00:09:00 Setting up therapeutic environment 00:08:00 Listening Skills & Listening Stages 00:09:00 Module: 02 Establishing positive therapeutic relationship 00:10:00 Stress - and Anger management 00:13:00 Person-Centred Therapy 00:10:00 Psychodynamic Therapy & Psychoanalysis 00:11:00 Gestalt Therapy 00:13:00 Existential Psychotherapy 00:09:00 Individual Psychotherapy 00:06:00 Module: 03 Group sessions (workshops) 00:10:00 Couple psychotherapy 00:10:00 Online (Skype) Therapy 00:10:00 Psychotherapy for Depression 00:09:00 Psychotherapy for Anxiety disorders 00:07:00 Psychotherapy for Schizophrenia 00:09:00 Gender Identity Disorder (Gender Dysphoria) 00:10:00 Module: 04 Psychotherapy for Eating Disorders 00:09:00 Suicidal thinking & talking 00:10:00 Self harm cases 00:10:00 How to set up own practice 00:08:00 Relationship breakdown 00:09:00 Where to advertise own services 00:10:00 Registration & Accreditation 00:08:00 Thank you & Good Bye! 00:03:00

Welcome to the art of negotiation, a skill that can transform your personal and professional life. Our Negotiation Skills course is designed to equip you with the tools, strategies, and mindset to become a master negotiator. Whether you're navigating business deals, resolving conflicts, or simply seeking to enhance your everyday interactions, this course provides a comprehensive understanding of the negotiation process. From laying the groundwork and exchanging information to the final close, you'll gain insights into the dynamics of successful negotiation. Learn to handle difficult issues with finesse and even negotiate on behalf of others. Join us in this exciting journey towards becoming a confident and persuasive negotiator. Learning Outcomes Understand the fundamentals of negotiation. Prepare effectively for negotiations. Lay the groundwork for successful negotiations. Navigate the phases of exchanging information and bargaining. Achieve mutual gain through negotiation. Why choose this Negotiation Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Negotiation Skills course for? Professionals looking to enhance their negotiation skills. Business leaders and managers seeking to improve deal-making abilities. Individuals interested in conflict resolution and mediation. Sales and marketing professionals. Anyone looking to excel in personal and professional negotiations. Career path Sales Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £80,000 Contract Manager: £30,000 - £70,000 Mediator: £30,000 - £70,000 Human Resources Manager: £30,000 - £60,000 International Relations Specialist: £25,000 - £70,000 Prerequisites This Negotiation Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Negotiation Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module One - Negotiation Skills: Understanding Negotiation Understanding Negotiation 00:09:00 Module Two - Negotiation Skills: Getting Prepared Getting Prepared 00:10:00 Module Three - Negotiation Skills: Laying the Groundwork Laying the Groundwork 00:12:00 Module Four - Negotiation Skills: Phase One - Exchanging Information Phase One - Exchanging Information 00:08:00 Module Five - Negotiation Skills: Phase Two - Bargaining Phase Two - Bargaining 00:11:00 Module Six - Negotiation Skills: About Mutual Gain About Mutual Gain 00:14:00 Module Seven - Negotiation Skills: Phase Three - Closing Phase Three - Closing 00:07:00 Module Eight - Negotiation Skills: Dealing with Difficult Issues Dealing with Difficult Issues 00:10:00 Module Nine - Negotiation Skills: Negotiating Outside the Boardroom Negotiating Outside the Boardroom 00:08:00 Module Ten - Negotiation Skills: Negotiating on Behalf of Someone Else Negotiating on Behalf of Someone Else 00:07:00 Mock Exam Mock Exam - Negotiation Skills 00:20:00 Final Exam Final Exam- Negotiation Skills 00:20:00

In this modern era, sales is not about just selling anymore but about building trust and educating customers. In every job or business, you will come across sales moments; even if you're trying to sell yourself to the interviewer for a job or selling products to the customer, it's an essential skill in aspects of your career. So if you want to maximise your potential or build a lucrative career, then this course is the right choice for you. Enrol today to develop knowledge and skills to drive your career forward and get ahead of the curve! This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. This course incorporates the fundamentals of defining sales, growth, hypnosis, presentation, marketing, limitations, communications, and negotiation. Through this comprehensive course, you will develop knowledge and skills on dealing with customers, dealing with objections from customers, and techniques to counter reposition. In addition, this course will help you demonstrate an understanding of the different approaches for attracting customers using various media such as email marketing. Likewise, through this course, you will understand the different customer behavioural patterns that help make purchase decisions easier. Furthermore, this course will illustrate your perception of the ideal selling process and avoid common mistakes. Overall, completing this course will help you master the knowledge and skills required to become a complete salesperson. What will I learn from this course? Familiarise with defining sales, rules, and agents Understand the methodologies of growth Demonstrate knowledge of hypnosis Explore how to attract customer's attention using a powerful presentation The principles of marketing Assess the leverage, limitations, and risk associated Importance of communication skills Understand how to deal with customers and analyse customer behaviour Approaches to handle objections from the customer Marketing and advertising techniques On top of everything, you will get a certificate that includes 10 CPD points to help make a mark for yourself in the competitive job market. This certificate will also help you create an impression of self-reliance and dedication that will surely attract prospective employers to prioritise your job application. So enrol in this course today and open doors to enchanting career opportunities ahead. The programme has been designed by experts to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all course materials. Enjoy this course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the programme in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) ***Course Curriculum*** Here is the curriculum breakdown of the programme: Module 1: Introduction to Sales Module 2: Sales Growth Module 3: Sales Hypnosis Module 4: Sales Presentation Module 5: Sales and Marketing Module 6: Leverage and Limitations Module 7: Communication Skills Module 8: Sales Negotiations Module 9: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Skills course right for You? The course is primarily for motivated learners looking to add a new skill to their CV and stand head and shoulders above the competition. Anyone of any academic background can enrol on this Nutrition course. However, this course is preferable for: Individuals currently looking to increase their profit figures Individuals considering sales as a career in the future Anyone who has to deal with customers face-to-face Requirements There are no previous knowledge requirements for the programme; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

The Sales Negotiation Training Course is designed to equip learners with the skills to negotiate, influence and communicate effectively in a business setting. Through this course, learners will develop their emotional intelligence, master the art of persuasion, and learn techniques for creating win-win solutions. This course is ideal for sales professionals and business owners who wish to develop the practical skills and knowledge to secure trust and commitment from their clients and customers. Learning Objectives: Develop the skills to communicate effectively with your clients Discover a wide range of sales techniques and strategies for negotiating Understand the universal laws of success and how they can be applied in business Build your emotional intelligence with our practical training exercises Who is this Retail Assistant Training Course for? Sales Negotiation Training Course is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:04:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Course Overview Learn the Latest Skills | Acknowledged by CPD & QLS | MCQ Based Exam & Tutor Support | Interactive Video Training  The popular Counselling and Psychology Course will guide you through psychology’s core concepts, critical viewpoints, and applications. In addition, it offers comprehensive details on child cognitive development, how to handle abnormal behaviour, psychology research methodologies, and psychological approaches. You will have a variety of skills necessary to work in the health and social care sector, such as in hospitals, health centres, and child mental health services, by completing the Counselling and Psychology Course. Please note that this course does not entitle you to join the HCPC register or be acknowledged as a psychologist. However, through this course, you will come across all the basic guidelines of psychology to boost and shine your knowledge in this particular field of Psychology, which will add to your CPD points. What Will You Learn? Demonstrate knowledge of the major perspectives in psychology Recognize the major theories used in contemporary psychology Apply social psychological theories, principles and research findings to gain a better understanding of social issues Understand the cognitive development of children Recognize prevalent mental illnesses in both children and adults. Treatment for abnormal behaviour and knowledge of abnormal behaviour's diagnosis Apply data analysis in psychology and expert research techniques. What classes are included in this package? Earn a digital certificate upon successful completion acknowledged by UK and internationally acknowledged lesson There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is an essential learning exercise for anybody considering a career in counselling, and the welfare or healthcare sectors, where communication and empathy are valued commodities. No formal lesson is required before enrolling on the course. Career Path Training offered by Counselling and Psychology could potentially benefit a range of roles, but would particularly enhance careers in: SEN Teacher Counselling Psychologist Life Coach Social Care Worker Psychotherapist Clinical Psychologist Child Psychologist School Counsellor Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Counselling and Psychology, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Perspectives in Psychology Social Psychology Cognitive Psychology and Its Applications Child Development The Psychology of Atypical (Abnormal) Behaviour Research Methods

Description: Confidence is the key for presenting yourself during public speaking. You have to know what to convey to the audience and be comfortable with communication skills. To learn about overcoming your stage fear and nervousness, you can get the help of the course - Public Speaking Diploma. In this course, there are contents which will teach you on how to increase your communication skills. Interpersonal skills, professionalism, controlling nervousness, handling sticky situations, etc. You will also be taught on how to understand your audience, entice them with an immaculate presentation, controlling your body language, key themes and sentences, opportunities to practice and learn from mistakes, etc. This course Is aimed to help you better present yourself and make you more confident. Learning Outcomes: Speak more confidently in a one-on-one conversation Develop more confidence while speaking socially or small Learn practice these skills in a safe and supportive setting Implement quick and easy preparation techniques which will work no matter what if you have one minute or a week for its preparation Make your preparation for questions, in case of when you don't know what those questions will be. Getting over nervousness what you may come across while speaking in front of a group, particularly when the group is not compassionate to what you have to say. Apply the presentation techniques so that you can establish your credibility as well as getting people on your side Build an affinity with your audience Get to know the methods to decrease your nervousness as well as fear Realise your areas of strength as a presenter as well as the way you can draw the attention of different types of people Locate how the visual aids can help create an influence along with attention Improvise techniques to form a professional presence Know a number of different means so that you can prepare and organise information Knowing how to prepare, practise, as well as deliver a short presentation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Public Speaking Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Public Speaking Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 Good Communication Skills 00:15:00 Interpersonal Skills 00:30:00 Getting Comfortable in Conversation 00:30:00 Redesigning Yourself for Strength 00:30:00 Professionalism 00:15:00 Maximizing Meetings 00:15:00 Controlling Nervousness 00:15:00 Module 2 Getting Started 00:15:00 Planning 00:15:00 Force Field Analysis 00:15:00 Understanding Your Audience 00:30:00 Controlling Your Jitters 00:15:00 Making Your Listener Hear You 00:30:00 Key Themes 00:15:00 Structuring Ideas 00:15:00 Organization Methods 00:15:00 Expanding a Basic Plan 00:15:00 Our Body Language 00:15:00 Beginnings and Endings 00:15:00 Module 3 Communication 00:15:00 Stop! Check Your Mouth! 00:15:00 What's Your Type? How About Mine?@m 00:15:00 Positive Self-Talk 00:15:00 Rapport 00:05:00 Maximizing Meetings 00:15:00 Body Language 00:15:00 Sticky Situations 00:15:00 I Can Just Send an E-mail, Right? 00:15:00 Overcoming Nervousness 00:30:00 The Five S's 00:15:00 Start Writing! 00:15:00 Audience Profile 00:05:00 Your Speaking Voice 00:30:00 Add Punch to Your Presentation 00:15:00 Mock Exam Mock Exam- Public Speaking Diploma 00:20:00 Final Exam Final Exam- Public Speaking Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Influential conversation ability enriches your managerial capability. But most of the time, people do not know how to handle the situation with his conversational power. To become efficient in that particular area, you may look at Managing Difficult Conversations course. This course enables you to perceive the situation and to manage the ways of difficulties with pen and pencils. It provides you a guideline where you can understand situation and develops your conversational skill to present the difficulties smoothly. It teaches you how to keep calm and cool, present your attire with physical gesture and make an effective conversation to achieve your agreement for your organizational growth. It always helps you to focus on the main facts considering some valuable questions and situation. Actually, it aims at your presentation facts. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Managing Difficult Conversations is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Managing Difficult Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction - Welcome from Alan Stevens FREE 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 How to Close a Difficult Conversation 00:02:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course will provide you with the necessary skills, knowledge and information about anger management whether you wish to manage your own anger issues or someone else's? Are you someone who helps people with their anger issues and concerns? If you want to improve your coaching skills especially with anger management, then this course is meant for you. Description: Anger Management is essential as anger issues can affect anyone's life and career. If you are someone who helps people with their anger issues, then you will need to be learning more about anger management and this advanced course has been designed for you. You will understand the dynamics regarding anger cycle. Learn about the common anger myths and understand the helpful and unhelpful ways of dealing with anger. Through this course, you will know the techniques in controlling anger that will help your clients with their anger issues. You will also learn the best perspective of anger management and practice it in this course. This course will provide you with the necessary skills, knowledge and information about anger management whether you wish to manage your own anger issues or someone else's?  Who is the course for? Professionals like who help people with their anger issues. People who have an open mind to know about anger management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Anger Management is a useful qualification to possess, and would be beneficial for the following careers: Consultant Counsellor Life Coach Mental Health Instructor Mentor Therapist. Introduction to Anger Management What is Anger? 00:15:00 Costs and Pay-Offs 00:15:00 The Anger Process 00:30:00 How Does Anger Affect Our Thinking? 00:15:00 Understanding Behavior Types 00:15:00 Managing Anger 00:15:00 Communication Tips and Tricks 00:30:00 Anger Management Module One - Getting Started 01:00:00 Module Two - Understanding Anger 00:30:00 Module Three - Do's and Don'ts 01:00:00 Module Four - Gaining Control 01:00:00 Module Five - Separate the People from the Problem 00:30:00 Module Six - Working on the Problem 01:00:00 Module Seven - Solving the Problem 01:00:00 Module Eight - A Personal Plan 01:00:00 Module Nine - The Triple A Approach 02:00:00 Module Ten - Dealing with Angry People 01:00:00 Module Eleven - Pulling It All Together 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Advanced Diploma in Anger Management- Activities 00:00:00 Mock Exam Mock Exam-Advanced Diploma in Anger Management 00:20:00 Final Exam Final Exam-Advanced Diploma in Anger Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00