2318 Continuous Professional Development (CPD) courses in Liverpool delivered Online

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Gain essential knowledge in height safety with our Working at Height Level 3 course. Perfect for construction, maintenance, and utility workers, learn regulations, risk assessment, and equipment use for safe working practices. Start today!

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Performance Management Masterclass course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Performance Management Masterclass course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Performance Management Masterclass and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Performance Management Masterclass course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Performance Management Masterclass course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Performance Management Masterclass will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction Introduction & Course Map 00:06:00 Section 02: Performance Performance Management 00:11:00 Strategy Execution 00:09:00 Performance & Strategy Framework 00:16:00 Balanced Scorecard 00:15:00 Employee Performance 00:10:00 Section 03: Key Performance Indicators KPIs Introduction 00:15:00 KPIs Selection 00:17:00 KPIs Quality 00:23:00 KPIs Forms & Types 00:26:00 KPIs Polarity, Status, & Documentation 00:19:00 Target Setting 00:11:00 Target Setting Methods & Example 00:10:00 Section 04: Reporting Reporting Introduction 00:09:00 Reports Design 00:05:00 Reporting Process 00:08:00 Review Meeting 00:04:00 Reporting IT System 00:14:00 Kippy.cloud System 00:21:00 Section 05: Rewarding Cash & Non-Cash Rewards 00:10:00 Kaizen Reward Program 00:09:00 Section 06: Conclusion Terminology 00:02:00 Conclusion & Thank you 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Land Surveying Course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Land Surveying Course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Land Surveying Course and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives of Land Surveying Course Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Land Surveying Course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Land Surveying Course will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Land Surveying Introduction to Land Surveying 00:25:00 Module 02: Land Surveying Basics Land Surveying Basics 00:31:00 Module 03: Land Surveying Instrumentation Land Surveying Instrumentation 00:26:00 Module 04: Land Surveying Methods and Techniques Land Surveying Methods and Techniques 00:31:00 Module 05: Topographic Surveying and Mapping Topographic Surveying and Mapping 00:26:00 Module 06: Boundary Surveying Boundary Surveying 00:25:00 Module 07: Surveying Health and Safety Surveying Health and Safety 00:27:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

An Agile Approach to Employee Engagement Investing in people who enable an organization's success is paramount to gaining their loyalty. Engaged employees produce great results and need to be recognized for their contributions. In this presentation you'll learn how to celebrate employee success with cost-effective tools that encourage employee engagement through an Agile approach. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Why Should You Have an Internal Project Management Certification Program? This presentation will explain how Royal Philips uses an internal Project Management Certification Program to develop a professional and accomplished group of project managers, and to create a strategic business advantage. Join this session for insights into: Philips Project Management Practice Philips Project Management Certification program Lessons Learned This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Agile Base Patterns: The Agile Way of Doing Five simple Agile Base Patterns give us the power to adapt rapidly and win in changing business environments with submarine competitors, surprise regulations, emerging markets and fickle customers. These patterns help us better assess our people, teams and whole organizations, and provide specific direction to improve and become anti-fragile. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Are you looking to enhance your Creative Writing Novel skills? If yes, then you have come to the right place. Our comprehensive course on Creative Writing Novel will assist you in producing the best possible outcome by mastering the Creative Writing Novel skills. The Creative Writing Novel course is for those who want to be successful. In the Creative Writing Novel course, you will learn the essential knowledge needed to become well versed in Creative Writing Novel. Our Creative Writing Novel course starts with the basics of Creative Writing Novel and gradually progresses towards advanced topics. Therefore, each lesson of this Creative Writing Novel course is intuitive and easy to understand. Why would you choose the Creative Writing Novel course from Compliance Central: Lifetime access to Creative Writing Novel course materials Full tutor support is available from Monday to Friday with the Creative Writing Novel course Learn Creative Writing Novel skills at your own pace from the comfort of your home Gain a complete understanding of Creative Writing Novel course Accessible, informative Creative Writing Novel learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Creative Writing Novel bundle Study Creative Writing Novel in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Creative Writing Novel Course Improve your chance of gaining in demand skills and better earning potential by completing the Creative Writing Novel Creative Writing Novel Curriculum Breakdown of the Creative Writing Novel Course Introduction to Writing Fantasy Writing Fantasy - Lesson One - Imagining Fantasy Writing Fantasy - Lesson Two - World Building, Maps and Visualization Writing Fantasy - Lesson Three - Characters, Races and Societies Writing Fantasy - Lesson Four - Plotting, Questing and Traveling Writing Fantasy - Lesson Five - Point of View, Artifacts and Magic Writing Fantasy - Lesson Six - Resolutions and Sequels CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Creative Writing Novel course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Creative Writing Novel. It is also great for professionals who are already working in Creative Writing Novel and want to get promoted at work. Requirements To enrol in this Creative Writing Novel course, all you need is a basic understanding of the English Language and an internet connection. Career path The Creative Writing Novel course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Creative Writing Novel. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Overview of Care Planning and Record Keeping | Health & Safety Online In today’s healthcare system, Care Planning and Record Keeping are essential for providing high-quality patient care. With over 1.54 million professionals working in adult social care in the UK and 1.3 million more in the NHS, there is a growing need for well-trained staff in these areas. The care sector is expected to require an additional 500,000 workers by 2030, offering many opportunities for skilled professionals. This course helps you develop the skills needed to create Care Planning and Record Keeping strategies that focus on the individual’s needs. You’ll learn how to develop person-centred care plans, use concept care mapping techniques, and keep confidential medical records that comply with UK regulations. The course also covers how to collaborate effectively with vulnerable individuals while following safeguarding protocols for children, young people, and families. As the healthcare system moves toward digital records, with 98% of GP practices now using electronic systems, it is crucial to stay updated on Care Planning and Record Keeping practices. By understanding care planning policy and record-keeping standards, you’ll be ready to provide exceptional care. Whether you work with elderly patients, vulnerable adults, or young people, this training prepares you to deliver safe, well-documented care that meets the highest standards. This Care Planning and Record Keeping | Health & Safety Online Course will help you to learn: Understand the core principles behind effective care planning processes. Develop collaborative approaches for planning individual care needs. Apply concept care mapping techniques in real-world practice. Implement and assess care plans, ensuring measurable outcomes. Maintain accurate, confidential medical records in line with regulations. Apply UK care planning policies in professional practice settings. Who is this course for? Healthcare professionals aiming to strengthen their knowledge of person-centred care planning and documentation within UK regulatory guidelines. Social care workers needing updated skills in record-keeping, confidentiality, and safeguarding protocols. Individuals new to the care sector seeking in-depth training on creating, implementing, and evaluating care plans while ensuring proper documentation. Managers and supervisors overseeing care planning processes and ensuring compliance with UK care policies. Practitioners working with children, young people, or vulnerable adults, needing a specialized understanding of safeguarding in care documentation. Process of Evaluation After studying the Care Planning and Record Keeping | Health & Safety Online Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Care Planning and Record Keeping | Health & Safety Online Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Care Planning and Record Keeping | Health & Safety Online course. Career Path This Care Planning and Record Keeping | Health & Safety Online Course will lead you to many different career opportunities. Here are a few prospects: Care Coordinator: £24K to £32K/year Social Care Practitioner: £22K to £30K/year Healthcare Documentation Specialist: £25K to £35K/year Safeguarding Officer: £28K to £38K/year Care Quality Manager: £32K to £45K/year Course Curriculum Care Planning and Record Keeping | Health & Safety Online Course Module 01: Introduction to the Care Planning Process 00:17:00 Module 02: Planning Care With the Individual in Need 00:17:00 Module 03: Concept Care Mapping 00:16:00 Module 04: Implementing and Evaluating the Care Plan 00:18:00 Module 05: Maintaining Medical Records 00:20:00 Module 06: Care Planning Policy in the UK 00:16:00 Module 07: Confidentiality and Record-Keeping 00:12:00 Module 08: Safeguarding Children, Young People and Their Families 00:21:00 Assignment Assignment - Care Planning and Record Keeping | Health & Safety Online Course 00:00:00

Overview This Career Journey course will unlock your full potential and will show you how to excel in a career in Career Journey. So upskill now and reach your full potential. Everything you need to get started in Career Journey is available in this course. Learning and progressing are the hallmarks of personal development. This Career Journey will quickly teach you the must-have skills needed to start in the relevant industry. In This Career Journey  Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Career Journey skills to help you advance your career. Acquire a comprehensive understanding of various Career Journey topics and tips from industry experts. Learn in-demand Career Journey skills that are in high demand among UK employers, which will help you to kickstart your career. This Career Journey course covers everything you must know to stand against the tough competition in the Career Journey field.  The future is truly yours to seize with this Career Journey. Enrol today and complete the course to achieve a Career Journey certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Career Journey course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Career Journey course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Career Journey course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Career Journey is suitable for anyone aspiring to start a career in Career Journey; even if you are new to this and have no prior knowledge on Career Journey, this course is going to be very easy for you to understand.  And if you are already working in the Career Journey field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Career Journey course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Career Journey course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Career Journey course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Career Journey course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction Course Introduction 00:03:00 Module 02: The Old Process don't work as well today The Processes were designed for HR, not for the job Seeker 00:03:00 We spend too much time using Job Boards 00:02:00 Applicant Tracking Systems and Interviewing 00:02:00 Information Interviews say 'I need a job' 00:02:00 Interviewing with People who Don't know you 00:01:00 Everyone is trying to do the same steps. 00:03:00 Module 03: A new Process for Job Search Have different process 00:05:00 Never Give Up 00:02:00 Create Career Journey Process 00:01:00 Dream out Loud 00:01:00 Dream about new Ideas 00:03:00 Dream with others 00:03:00 Look Deep into What you are learning 00:03:00 It's Unique process 00:03:00 Research and Deep Conversations are important 00:07:00 Execute and Refine your Plan along the way 00:06:00 Use Campaigns to keep your process on track 00:01:00 Get into Deeper Conversations and Listen Carefully 00:03:00 Module 04: Closing Remarks and Resource Closing Remarks 00:01:00