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111 Conflict courses in Bristol

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered In-Person in Consett or UK WideFlexible Dates
£18

Online Options

Show all 2124

PRP - Collagen Induction Therapy Course (GPT701)

4.6(39)

By Geopace Training

Platelet-rich Plasma (PRP) treatments Nationally Recognised Qualification No previous experience or qualifications needed Open College Network Accreditation Level 4 (as required for minimally invasive procedures) Covers standards set by HEE Employed (salon) or Self-Employed opportunities Basic understanding of English language required OPEN TO ALL APPLICANTS

PRP - Collagen Induction Therapy Course (GPT701)
Delivered in Slough + 5 more or Online + more
£295

Conflict Management

5.0(1)

By Noble Foods

We all have different experiences, backgrounds and perspectives which mean that we can all react differently to situations at work, which can also affect the relationships we have. This diversity of experience and thought is a good thing, but on occasion it can also lead to misunderstanding and conflict between individuals which need effective resolution strategies. Conflict can have a significant impact on colleagues and the business financially and emotionally. It is important that as a manager you have the tools to resolve conflict before it becomes an issue. What does the course cover? What is Workplace conflict? What causes conflict in the workplace? The effects of conflict on colleagues and the business Types of Conflict Conflict Management Styles Early Conflict resolution Mediation

Conflict Management
Delivered in person or Online + more
FREE

November Fundamentals of ORSC - Organisation & Relationship Systems Coaching Training

By CRR UK

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

November Fundamentals of ORSC - Organisation & Relationship Systems Coaching Training
Delivered Online
£695

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Managing Conflict
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

Dealing with Conflict

By Course Cloud

The comprehensive Dealing with Conflict has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Dealing with Conflict today, and learn from the very best the industry has to offer! This best selling Dealing with Conflict has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Dealing with Conflict is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Dealing with Conflict is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Dealing with Conflict is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Dealing with Conflict, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Dealing with Conflict will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Dealing with Conflict to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Dealing with Conflict
Delivered Online On Demand
£319

Constructive Conflict Management

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course. Overview Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Understanding conflict Identifying the Causes of Conflict Harnessing the Benefits of Conflict Resolving Conflict Understanding the Key People in Conflict Resolution 2. Civility in the Workplace Recognizing Uncivil Behavior Reaping the Benefits of Civil Behavior Working with Difficult People Identifying and Avoiding Incivility Creating, Implementing, and Enforcing a Civility Policy 3. Conflict Resolution Process Making an Effective Atmosphere Developing Mutual Understanding Focusing on individual and Shared Needs Getting to the Root Cause Generating Options Building a Solution 4. Conflict Resolution Strategies Differentiating Resolution Strategy Versus Process Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding Additional course details: Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Constructive Conflict Management
Delivered OnlineFlexible Dates
£1,500

Managing Conflict

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for any business professional who encounters conflict in the workplace. Overview Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict. Analyze conflict by assessing the situation and identifying the source of the conflict. Utilize effective communication techniques to manage conflict in a proactive manner. Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution. An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Recognizing the Impact of Conflict Identify Your Personal Reaction to Conflict Develop a Healthy Attitude Toward Conflict 2. Analyzing Conflict Assess the Situation Identify the Source of the Conflict 3. Dealing with Conflict Listen Actively Communicate Effectively Respond to Negative Tactics Avoid Conflict Escalation 4. Resolving Conflict Evaluate Approaches to Conflict Resolution Determine the Best Solution Implement an Action Plan Additional course details: Nexus Humans Managing Conflict (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Conflict (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Managing Conflict
Delivered OnlineFlexible Dates
£435

Conflict Resolution Skills (Virtual)

By IIL Europe Ltd

Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (Virtual)
Delivered OnlineFlexible Dates
£850

Conflict Management 1 Day Virtual Live Training in Bournemouth

By Mangates

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Virtual Live Training in Bournemouth
Delivered OnlineFlexible Dates
£495 to £695

Conflict Management 1 Day Virtual Live Training in Watford

By Mangates

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Virtual Live Training in Watford
Delivered OnlineFlexible Dates
£495 to £695

Educators matching "Conflict"

Show all 6
School of Dialogue

school of dialogue

London

Arabella Tresilian MAHons PGCE FRSA Dialogue Facilitator, Mediator & Conflict Coach: Mediation, fully-accredited by the Centre for Effective Dispute Resolution (CEDR) Dispute resolution for Employment, Workplace, Civil, Commercial & Community cases Specialist in health and social care, including mental health, autism & disabilities Download a copy of my one-page profile here: Arabella Tresilian Mediator Profile Overview ‘Arabella Tresilian is a CEDR-accredited mediator, and a conflict resolution trainer, specialising in facilitating dispute resolution and employee wellbeing in the public sector. She has twenty years’ experience as a management consultant, leader and educator, and set up the School of Dialogue to teach conflict resolution skills. Arabella mediates independently and on behalf of the Medical Mediation Foundation, Resolve West and other panels where she specialises in lending her ‘expertise by experience’ in the fields of mental health and neurodiversity. Arabella’s 70+ case history since 2016 include mediations in the fields of Judicial Review, Court of Protection, Mental Health Act, Mental Capacity Act, Local Government, workplace, employment, community and public sector dispute resolution.’ I am an independent consultant specialising in dialogue facilitation, conflict resolution and partnership-building. My business development experience, studies in educational leadership and experience in dispute resolution combine effectively to allow me to support organisations, employees, families and individuals in finding win-win resolutions within complex scenarios. I have 20 years experience working in a strategic capacity for public, private and third sector organisations in the UK and overseas, and I have specialist consulting experience in the fields of sustainability, education and health/social care. I have also taught and managed at secondary level internationally and in the independent sector in the UK, and founded/directed a theatre company devoted to promoting the understanding of mental health and social exclusion. I am a CEDR-Accredited Mediator qualified to undertake employment, workplace, commercial, civil and community mediation. In 2017 I became a CEDR Associate with the Centre for Effective Dispute Resolution (CEDR), joining their world-renowned training faculty. In the community setting, I am a Certificated Mediator with Resolve West (previously Bristol Mediation) resolving neighbour disputes and hate crime cases. I am also the cofounder of Equisphere Employability and a workplace mental health trainer for Bath Mind. In the healthcare setting, I am a mediator, trainer and conflict coach with the Medical Mediation Foundation. I am a Quality Improvement Coach with the Q Community (NHS Improvement & Health Foundation) and a Public & Patient Involvement advisor for the National Institute of Health Research (NIHR). I am a Member of End of Life Doula UK and have undertaken Advance Care Planning training with Living Well Dying Well. I am also a qualified Mental Health First Aid Instructor training groups to become Mental Health First Aiders in their contexts. I am a member of the Civil Mediation Council as a Member of the Association of South West Mediators. I abide by the European Code of Conduct for Mediators. I have DBS clearance and am fully insured as a mediator, trainer,educator, mentor and coach. Professional Experience & Skills Overview Facilitation and Organisational Dialogue Strategic development and team coaching in the workplace Communications and engagement for public-facing organisations Design and delivery of multi-organisational commercial partnerships Stakeholder engagement for effective policy development Conflict Intervention and Negotiation Interpersonal mediation and conflict resolution for workplace contexts Conflict coaching and mediation for highly-escalated community conflicts Brokerage of interorganisational partnerships for socio-economic benefit Leadership Design / delivery of Leadership Skills for Employability training for University of Bath Postgraduate certificate in Educational Leadership & Management (2011) Founder of three social enterprises and experienced team leader and manager International Competence Partnerships negotiator for European Green Capital 2015 Merger & Acquisition consultancy – UK/Spain Educator in vocational, business and enterprise skills – Coimbatore, India Training and Coaching Experienced teacher, trainer, mentor and coach specialising in communication Mentor to young leaders in enterprise on Future Talent programme Mental Health First Aider and specialist trainer in mental health with Mind Charity My style and my specialisms I came to the practice of Conflict Resolution and Mediation through two distinct routes. One was through doing management consulting in the public and private sectors, and coming to understand just how much stress, inefficiency and sadness arises from communication and conflict difficulties in the workplace. The other route was through being a patient, a parent of children with disabilities and a family carer, and witnessing how difficult it can be to make plans for the future when the present involves difficult discussions and many people. So I specialise in making sure that people feel comfortable with the process they undertake with me, and that it leads them towards feeling comfortable and confident about their future. I aim to be thoroughly supportive, reassuring and encouraging at all times. My professional work and personal experience in health and social care mean that I am particularly experienced in supporting people who are living with any form of illness, disability, mental health condition or life-limiting condition. I have particular personal experience of working with people who are deaf or hearing impaired, on the autism spectrum, experiencing mental illness and living with dementia or stroke. Why I love being a mediator I came to mediation through a confluence of circumstances which made me think, ‘There must be a better way for people to deal with their difficulties than to threaten legal action, or refuse to engage in communication at all!’ I realised that a great deal of my management consultancy work was really… conflict resolution. It gave me such pleasure and relief when long-held rifts within and between teams melted away after some good, authentic communication. This piqued my interest to find out more about the art of conflict resolution, and I did my first certificated training, and started practising as a community mediator. Later I qualified as a civil and employment mediator, and have been mediating ever since. It’s astonishing to witness people’s lives turn from a turmoil of distressing, intractable ‘stuckness’, to a new phase in which, for example, neighbours can conceive of greeting each other again; or work colleagues re-establish trust between each other after maybe years of mistrust, stress and non-communication. Mediation takes empathy, patience and persistence, and it is a skill I will develop and hone endlessly over years to come, but its core aspect is a belief that people really can find peace again, given the right support and a safe space to explore options for settling differences. Facilitating such processes is a real honour. Nothing beats the sight of former disputants smiling, shaking hands, or even (more often than you would think) hugging, at the end of a mediation.