857 Conflict Resolution courses

Unleash your leadership potential and become an effective manager with our Leadership & Management Course. Master essential skills like communication, delegation, motivation, and conflict resolution. Learn to lead diverse teams, foster collaboration, and drive results in an ever-changing landscape. This comprehensive program equips you to excel in your current role and prepare for future leadership opportunities.

Do you avoid difficult conversations? "When you avoid them you trade short term discomfort for long-term dysfunction." Is it worth it? Join our session to learn how to tackle difficult conversations

Los conflictos pueden arruinar sus relaciones, su reputación y causar una gran pérdida financiera a su negocio. Para mantener una relación comercial sana, es imprescindible contar con un plan de resolución de conflictos eficaz. Aprenda los conceptos básicos de la resolución de conflictos con este curso de Básico Resolución de conflictos (Spanish) y aumente la confiabilidad y estabilidad de su empresa. Aprenderás la naturaleza del conflicto dentro de la empresa y los estilos a la hora de resolverlos, habilidades para analizar y negociar de este curso de Básico Resolución de conflictos (Spanish). Este curso lo ayudará a identificar las barreras mediante el análisis FODA, mejorar su comunicación y desarrollar aún mejor su inteligencia emocional. Después de completar este curso, podrá manejar las emociones y utilizar un lenguaje corporal positivo para mejorar su imagen. Este curso lo ayudará a establecer una comunicación efectiva con sus compañeros de trabajo y a resolver malentendidos y conflictos. Este curso es ideal para gerentes, líderes de equipo, profesionales de recursos humanos o cualquier empleado para comprender y administrar mejor su entorno. This best selling Básico Resolución de conflictos (Spanish) has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Básico Resolución de conflictos (Spanish) is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Básico Resolución de conflictos (Spanish) is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Básico Resolución de conflictos (Spanish) is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Básico Resolución de conflictos (Spanish), you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Básico Resolución de conflictos (Spanish) will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Básico Resolución de conflictos (Spanish) to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Workplace Problem Solving Approved Online Training

Emergency managers understand the importance of managing risks during dynamic incidents. The Leadership in Emergency Management is designed to develop future leaders and officers in emergency service of the knowledge and understanding of public policy and integration, personnel management, managing operations and training, managing emergency medical services and managing fire prevention divisions in a fire and rescue department. It includes research and development, disaster and risk planning, community risk assessment, budgeting, labour relation, personnel development and fiscal management, collective bargaining, occupational health and safety, and conflict resolutions as part of the curriculum. Through the course, you will be provided with an introduction to the concepts, issues, processes and structures relevant to the management of risk during the emergency phase of an incident. This will include an examination of the relationship between formal risk management and command systems and leadership, including a look at the complex world of decision-making. What Will I Learn? What an emergency control organisation is and what it does How to lead an organisation in an emergency situation Decide on evacuation choices in response to an emergency and work with emergency services Leadership Create emergency procedures Requirements Be able to understand key concepts Be willing to add to learning by using the additional resources provided Who is the target audience? Anyone with a responsibility to lead and emergency within a venue or facility People looking to develop leadership and communication skills in an emergency situation Introduction Welcome FREE 00:03:00 Who is this course for? 00:03:00 Why complete Chief Warden Training? 00:02:00 Emergency Plans and Response Procedures Emergency Planning, Identification and Analysis. Fire Emergencies 00:08:00 Internal Threats, Visitor Access & Bomb Threats 00:09:00 Suspect Items 00:02:00 Active Shooter 00:06:00 Crowd-related Emergencies 00:09:00 Terrorism 00:07:00 Emergency Control Organisation All things Emergency Control Organisation 00:06:00 Key Considerations for our Emergency Response Procedures Section Introduction and event procedures 00:02:00 Notification, Communication, Control 00:03:00 Emergency Response Equipment and Evacuation 00:05:00 Human Behaviour in Emergency Situations 00:06:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Personal Affects, Traffic Management, Security, Emergency Colour Codes, Recovery 00:03:00 Chief Warden Skills Leadership 00:10:00 Un-ness, Making Decisions Under Pressure 00:05:00 Recognition Primed Decisions (RPD) and Situational Awareness 00:06:00 How to Improve Situational Awareness 00:06:00 Who will make a good Chief Warden? 00:06:00 Decision to Return, Tactical Decision Games, Drills & Exercises 00:15:00 Wrap Up Conclusion 00:01:00 Course Certification

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

The Conflict Management at Work Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Conflict Management at Work Training consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

How to Get in Front of Conflict Before it Gets in Front of You When the Marine Corps plots a critical incident on a timeline going from left to right, the conflict itself is referred to as 'bang.' What happens to the right of that on the timeline is where the fighting begins; where you WANT to be is on the left - where preparation and enhanced observation skills can combine to help prevent the conflict from occurring. As project professionals, our trenches look a little different than those of the Marines, but our conflict timelines-and the skillsets that can get us in front of workplace conflict-are strikingly similar. In this presentation, we will explore many facets of conflict, including which types to stimulate and which types to minimize in order to keep your teams innovating and collaborating. Drawing on her experience working in conflict and post-conflict zones, Christa will provide insight into: recognizing physiological cues of discomfort; anticipating interpersonal conflict before it occurs; de-escalating emotional situations; mastering difficult conversations; and mediating interpersonal conflict to create a positive outcome. Translating critical scientific findings from an elite Marine Corps training program into the language of projects, she will share tools and techniques aimed to keep you and your projects well to the 'left of bang.'

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

Understand and mitigate your own personal drivers of conflict