Embarking on the "New Manager Course" is imperative in the contemporary world, where effective leadership is the linchpin of organizational success. This course equips aspiring managers with vital skills such as communication, performance management, and adaptive leadership styles. In a job market with a 15% surge in demand for skilled new manager, acquiring these competencies is not just beneficial but essential. The average annual salary for new manager in the UK, hovering around £45,000, makes this Management for New Manager course a gateway to lucrative opportunities. With modules focusing on self-care, problem-solving, and embracing change, the New Manager Course addresses contemporary challenges. Graduates emerge well-prepared to navigate uncertainties and contribute significantly to the evolving landscape of modern management. Don't miss the chance to elevate your career and step into the world of new manager, where competence is key. Key Features This Management for New Manager Course Includes: This Management for New Manager Course is CPD Certified. Free Certificate Developed by Specialist Lifetime Access Course Curriculum Management for New Manager Module 01: Effective Management: An Overview Module 02: Building Effective Communication and Relationships Module 03: Performance Management and Goal Setting Module 04: Effective Delegation and Time Management Module 05: Leadership Adaptability and Styles Module 06: Conflict Resolution and Team Building Module 07: Managerial Self-Care and Personal Development Module 08: Embracing Change and Uncertainty Module 09: Problem-Solving Strategies Module 10: The Art of Coaching Module 11: Toolkit for New Managers Learning Outcomes: After completing this Management for New Manager Course, you will be able to: Enhance understanding of effective management principles for new manager. Develop robust communication and relationship-building skills crucial for management roles. Master goal setting, performance management, delegation, and time management techniques. Explore various leadership styles and cultivate adaptability in leadership approaches. Acquire strategies for team building, conflict resolution, and fostering collaboration. Implement personal development practices and self-care routines to sustain effectiveness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Management for New Manager course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Management for New Manager. Moreover, this course is ideal for: Aspiring or newly appointed managers seeking foundational management skills. Professionals transitioning into managerial roles for the first time. Individuals aiming to excel in leadership positions within their organisations. Graduates or mid-career professionals stepping into managerial responsibilities. Team members identified for managerial advancement and skill development. Requirements There are no requirements needed to enrol into this Management for New Manager course. We welcome individuals from all backgrounds and levels of experience to enrol into this Management for New Manager course. Career path After finishing this Management for New Manager course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Management for New Manager are: Project Coordinator - £25K to 35K/year. Sales Manager - £30K to 50K/year. Operations Supervisor - £26K to 40K/year. HR Advisor - £24K to 38K/year. Retail Store Manager - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Unlock Your Leadership Potential with Line Management Mastery! Are you ready to elevate your leadership skills and propel your career to new heights? Introducing our comprehensive text course: Line Management! ð In today's dynamic and competitive business landscape, effective line management is crucial for organizational success. Whether you're a seasoned professional or a budding leader, mastering the art of line management can unlock a world of opportunities and set you apart as a capable and confident leader. Benefits of Taking Our Line Management Course: Enhanced Leadership Skills: Discover proven strategies and techniques to inspire and motivate your team, foster collaboration, and drive results. Improved Communication: Learn how to communicate effectively with your team members, peers, and superiors, fostering a culture of openness, trust, and mutual respect. Optimized Performance Management: Gain insights into performance evaluation, feedback delivery, and goal setting to maximize individual and team performance. Conflict Resolution Expertise: Acquire the skills to identify and address conflicts constructively, turning challenges into opportunities for growth and collaboration. Strategic Decision-Making: Develop the ability to make informed and strategic decisions that align with organizational goals and drive long-term success. Boosted Employee Engagement: Discover how to cultivate a positive work environment where employees feel valued, empowered, and motivated to excel. Who is this for? Aspiring Leaders: Ambitious professionals looking to transition into leadership roles and make a meaningful impact within their organizations. Current Managers: Experienced managers seeking to sharpen their leadership skills, overcome challenges, and take their management game to the next level. Entrepreneurs: Business owners and entrepreneurs aiming to build high-performing teams, drive business growth, and achieve sustainable success. Team Leaders: Individuals responsible for leading teams or departments who want to enhance their leadership capabilities and drive team performance. Career Path: Upon completing our Line Management course, you'll be equipped with the knowledge, skills, and confidence to excel in various leadership roles, including: Team Leader Department Manager Project Manager Operations Manager Business Unit Leader Executive Leadership Positions Whether you're looking to climb the corporate ladder, launch your own business, or lead a high-impact project, mastering line management is the key to unlocking your full leadership potential and achieving your career aspirations. FAQs: Q: What is line management, and why is it important? A: Line management refers to the management of employees directly involved in the production or delivery of goods and services. It's crucial because effective line management ensures that organizational goals are achieved efficiently, teams are motivated and engaged, and resources are optimized. Q: How is this course delivered? A: Our Line Management course is a text-based course, delivered online through our user-friendly platform. You'll have access to comprehensive study materials, including readings, case studies, and practical exercises, designed to enhance your learning experience and maximize your retention of key concepts. Q: Is this course suitable for beginners? A: Absolutely! Our Line Management course is designed to cater to individuals at all levels of experience, from beginners to seasoned professionals. Whether you're new to management or looking to refine your existing skills, you'll find valuable insights and actionable strategies to help you succeed. Q: Can I complete this course at my own pace? A: Yes! One of the key benefits of our text-based course format is flexibility. You can study at your own pace, allowing you to balance your learning with your professional and personal commitments. Q: Will I receive a certification upon completion? A: Yes, upon successfully completing our Line Management course and passing the assessment, you'll receive a certification that you can showcase on your resume and LinkedIn profile, demonstrating your expertise in line management. Q: How long does it take to complete the course? A: The duration of the course varies depending on your pace of study and availability. On average, most participants complete the course within [provide estimated time frame], but you can progress faster or slower based on your preferences and schedule. Q: Is there any ongoing support available after completing the course? A: Absolutely! We're committed to your success even after you've completed the course. You'll have access to our community forums, where you can connect with fellow participants, ask questions, and seek guidance from our team of experts. Q: Can my organization enroll multiple employees in this course? A: Yes, we offer group enrollment options for organizations looking to upskill their teams in line management. Contact our team to learn more about our corporate training solutions and special pricing packages. Conclusion: Don't let your leadership potential go untapped! Enroll in our Line Management course today and take the first step towards becoming a confident and effective leader. With our comprehensive curriculum, expert instruction, and flexible learning format, you'll gain the skills and knowledge you need to thrive in any leadership role. Unlock a world of opportunities and accelerate your career growth with Line Management Mastery! ð Course Curriculum Module 1 Introduction to Line Management Introduction to Line Management. 00:00 Module 2 Effective Communication for Line Managers Effective Communication for Line Managers 00:00 Module 3 Performance Management and Goal Setting Performance Management and Goal Setting 00:00 Module 4 Time Management and Prioritization Time Management and Prioritization 00:00 Module 5 Delegation and Empowerment Delegation and Empowerment 00:00 Module 6 Conflict Resolution and Effective Communication Conflict Resolution and Effective Communication 00:00 Module 7 Employee Development and Coaching Employee Development and Coaching 00:00
The UK paralegal sector thrives with countless opportunities for the ambitious. This paralegal course provides a rich grounding in diverse law areas, supplementing theoretical knowledge with essential skills like professional conduct, ethics, and conflict resolution. Equip yourself with this paralegal knowledge to navigate various paralegal careers, with potential earnings up to £40k/year. Transform your future and delve into the law's captivating realm with our Paralegal course. Our Paralegal course starts with the basics of Paralegal and gradually progresses towards advanced topics. Therefore, each lesson of this Paralegal course is intuitive and easy to understand. Why would you choose the Paralegal course: Lifetime access to Paralegal course materials Full tutor support is available from Monday to Friday with the Paralegal course Learn Paralegal skills at your own pace from the comfort of your home Gain a complete understanding of Paralegal course Accessible, informative Paralegal learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Paralegal bundle Study Paralegal in your own time through your computer, tablet or mobile device. Curriculum Breakdown of the Paralegal Course Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Paralegal course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Paralegal. It is also great for professionals who are already working in Paralegal and want to get promoted at work. Requirements To enrol in this Paralegal course, all you need is a basic understanding of the English Language and an internet connection. Career path The Paralegal course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Paralegal. Legal Assistant - £20-35k/year Court Clerk - £22-38k/year Legal Researcher - £24-40k/year Probate Paralegal - £22-35k/year Legal Administrator - £18-30k/year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support
10 QLS Endorsed Courses for Hospitality Manager | 10 Endorsed Certificates Included | Life Time Access
Negotiation Skills Workshop Course is designed for professionals and individuals who seek to enhance their negotiating abilities with the tools and techniques that drive successful outcomes. This dynamic course aims to provide you with a thorough understanding of negotiation strategies, helping you engage confidently in a range of negotiations, whether in the boardroom or in everyday business transactions. From understanding the nuances of human behaviour to mastering the art of persuasion, this course covers it all. Throughout the course, participants will gain invaluable insights into how to prepare for negotiations, identify key interests, and use language to influence decision-making effectively. Learn how to create value in negotiations, build rapport with stakeholders, and avoid common pitfalls that could undermine an agreement. Whether you're handling corporate deals, managing client relationships, or navigating team discussions, the Negotiation Skills Workshop Course offers the expertise you need to negotiate with success. Get ready to sharpen your abilities and reach your goals with confidence. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Understanding Conflict Module 2: Conflict Management Module 3: Understanding Negotiation Module 4: The Negotiation Process and Preparation Module 5: Powerful Negotiation Tool Module 6: Emotional Intelligence Module 7: Cross-Cultural Negotiation Module 8: Multi-Party Negotiations Module 9: Using Your Personal Negotiating Power Learning Outcomes: Conflict Mastery: Navigate conflicts adeptly, mastering resolution techniques. Strategic Negotiation: Develop strategic approaches for successful negotiation outcomes. Emotional Intelligence: Hone emotional intelligence to manage negotiations with finesse. Cross-Cultural Proficiency: Navigate cross-cultural negotiations with cultural sensitivity. Collaborative Leadership: Excel in multi-party negotiations, showcasing collaborative leadership. Personal Empowerment: Harness and leverage personal negotiating power for impactful results. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals in negotiation-centric roles Managers seeking conflict resolution expertise Entrepreneurs navigating business negotiations Legal professionals enhancing negotiation skills Sales and marketing professionals honing persuasive abilities HR professionals managing workplace conflicts International business professionals engaging in cross-cultural negotiations Anyone wanting to strengthen their negotiation acumen Career path Negotiation Consultant International Business Liaison Conflict Resolution Specialist Legal Negotiator Diplomatic Relations Officer Business Development Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
In the complex landscape of office dynamics, managers are often at the heart of navigating relationships, decisions, and power plays. This course is designed to equip managers with the understanding and strategies needed to effectively handle office politics without losing sight of professionalism. Through a mix of theoretical insights and practical knowledge, participants will learn how to build influence, manage challenging conversations, and foster a collaborative work environment. It's not about manipulative tactics but about mastering the art of diplomacy and decision-making in a professional setting. The course covers essential topics such as conflict resolution, strategic communication, and how to build and maintain a positive reputation within the workplace. Managers will gain valuable insights into recognising underlying motivations and managing diverse personalities, helping them make informed decisions while maintaining a productive and respectful office culture. With engaging content and a clear focus on managing workplace relationships, this course is perfect for those looking to advance their leadership skills in a subtly influential manner. Enroll now to gain comprehensive knowledge and mastery in navigating the intricate realm of office politics. Key Features CPD Accredited Office Politics for Managers Course FREE PDF + Hardcopy certificate Fully online, interactive Office Politics course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Office Politics for Managers Lesson 01 :New Hires Lesson 02 :It's About Interacting and Influencing Lesson 03 :Dealing with Rumors, Gossip, and Half - Truths Lesson 04 :Office Personalities Lesson 05 :Office Personalities Lesson 06: Getting Support for Your Projects Lesson 07:Conflict Resolution Lesson 08:Ethics Lesson 09:You Are Not an Island Lesson 10:Social Events Outside of Work Learning Outcomes: Master effective interaction and influence techniques for seamless teamwork. Tackle rumours, gossip, and half-truths with diplomacy and tact. Identify and navigate various office personalities for smoother collaboration. Strategically garner support for your projects within the organizational framework. Resolve conflicts through ethical and constructive approaches. Extend your professional network beyond the office through social events. Accreditation All of our courses are fully accredited, including this Office Politics for Managers Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Office Politics . Certification Once you've successfully completed your Office Politics for Managers Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Office Politics for Managers Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Politics for Managers Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Office Politics for Managers Course is ideal for: Experienced managers seeking advanced interpersonal skills. Team leaders aiming to foster a harmonious work environment. Professionals looking to enhance their influence within the workplace. HR personnel interested in conflict resolution strategies. New managers navigating the intricacies of office dynamics. Aspiring leaders eager to build a strong professional network. Requirements Learners do not require any prior qualifications to enrol on this Office Politics for Managers Course. You just need to have an interest in Office Politics for Managers Course. Career path After completing this Office Politics for Managers Course you will have a variety of careers to choose from. The following job sectors of Office Politics for Managers Course are: Human Resources Manager - £30K to 60K/year. Business Development Manager - £25K to 70K/year. Marketing Manager - £25K to 60K/year. Project Manager - £30K to 65K/year. Operations Manager - £30K to 65K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
This Professional Certificate Course in Diversity Management in Intercultural Management aims to provide a comprehensive understanding of diversity's pivotal role in organizational success. Participants will explore concepts of diversity management and its significance in intercultural contexts, examining strategies and ethical considerations in navigating cultural differences. The course delves into the impact of diversity on decision-making and business success, while also addressing practical aspects like managing intercultural teams, resolving conflicts, and fostering motivation. Furthermore, participants will explore the crucial role of emotional intelligence in effectively managing diversity and intercultural relations. After the successful completion of the course, you will be able to learn about the following: Explain the concept of diversity management and its role in intercultural management. Discuss the strategies and approaches used to manage cultural differences in organizations, including the ethical considerations involved. Analyze the impact of diversity management on intercultural decision-making and its impact on business success. Discuss the management of intercultural teams, including building effective teams, resolving conflicts, and motivating teams. Discuss the role of emotional intelligence in managing diversity and intercultural relations. This Professional Certificate Course in Diversity Management in Intercultural Management aims to provide a comprehensive understanding of diversity management's pivotal role in intercultural settings. Participants will delve into strategies and ethical considerations for managing cultural differences, gaining insights into their impact on decision-making and business success. The course also covers effective management of intercultural teams, addressing team building, conflict resolution, and motivation, while emphasizing the significance of emotional intelligence in fostering positive diversity and intercultural relations. This Professional Certificate Course in Diversity Management in Intercultural Management aims to provide a comprehensive understanding of diversity management's pivotal role in intercultural settings. Participants will delve into strategies for navigating cultural differences ethically, exploring their impact on decision-making and business success. The curriculum further encompasses effective management of intercultural teams, emphasizing team building, conflict resolution, and motivation, while highlighting the significance of emotional intelligence in fostering harmonious diversity and intercultural relations. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Diversity Management in Intercultural Management Self-paced pre-recorded learning content on this topic. Diversity Management In Intercultural Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Human Resource Professionals Diversity and Inclusion Managers International Business Leaders Cross-Cultural Communication Practitioners Team Managers and Supervisors Organizational Development Specialists Professionals Engaged in Global Business Leadership and Management Trainees Ethical and Diversity Consultants Corporate Trainers and Educators Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
ð Unlock Your Leadership Potential with the Duty Manager Course! ð Are you ready to step into a role of responsibility and leadership? Do you aspire to manage teams efficiently while ensuring seamless operations? Look no further than our comprehensive Duty Manager course! Designed to equip you with the essential skills and knowledge needed to excel in managerial roles, this course is your gateway to a successful career in various industries. ð Benefits of Taking the Duty Manager Course: Leadership Mastery: Learn the art of effective leadership, including communication, decision-making, and team motivation. Develop the confidence to lead by example and inspire your team to achieve greatness. Operational Excellence: Gain insights into streamlining operations, optimizing resources, and maintaining high standards of service delivery. Discover techniques to enhance productivity while ensuring customer satisfaction. Crisis Management Skills: Acquire the ability to handle unexpected challenges and crises with grace and efficiency. Learn proven strategies to mitigate risks, solve problems, and maintain business continuity even in the most demanding situations. Strategic Thinking: Develop strategic thinking abilities to analyze situations, identify opportunities, and make informed decisions that drive organizational success. Master the art of long-term planning and execution to achieve sustainable growth. Industry-Relevant Knowledge: Stay ahead of the curve with up-to-date industry insights and best practices. Our course content is meticulously curated to address the specific needs and challenges faced by duty managers across various sectors. Networking Opportunities: Connect with fellow professionals and industry experts through our interactive learning platform. Build valuable relationships that can open doors to exciting career opportunities and collaborations. ð¯ Who is this for? Aspiring Managers: Individuals who aspire to step into managerial roles and lead teams to success. Current Managers: Experienced managers looking to enhance their leadership skills and stay updated with the latest industry trends. Hospitality Professionals: Frontline staff, supervisors, and managers in the hospitality industry seeking to advance their careers and excel in duty management roles. Retail Managers: Retail professionals aiming to elevate their managerial capabilities and effectively oversee store operations. Facility Managers: Those responsible for managing facilities, such as office buildings, shopping centers, or recreational facilities, who want to enhance their managerial skills. Event Managers: Professionals involved in planning and executing events who wish to improve their ability to manage teams and resources effectively. Anyone Seeking Career Growth: Individuals from diverse backgrounds who recognize the value of strong leadership skills and wish to accelerate their career growth. â Career Path: Upon completion of the Duty Manager course, you'll be equipped with the skills and knowledge to pursue various exciting career opportunities, including: Duty Manager: Lead teams and oversee operations in industries such as hospitality, retail, facilities management, and events. Operations Manager: Manage day-to-day operations, optimize resources, and ensure efficiency across different sectors. Team Leader: Inspire and motivate teams to achieve goals and deliver exceptional results. Department Manager: Take charge of specific departments within organizations and drive performance and profitability. General Manager: Progress to higher-level management positions, overseeing entire business operations and strategic planning. Invest in your future success today with our Duty Manager course and embark on a journey towards a fulfilling and rewarding career in leadership and management. Enroll now and unlock your potential to lead with confidence and competence! ð FAQ (Frequently Asked Questions) - Duty Manager Course Q1: What is a Duty Manager? A Duty Manager is a professional responsible for overseeing the operations of a business or organization during specific shifts or periods. They ensure that all tasks are completed efficiently, supervise staff members, handle customer inquiries or issues, and address any emergencies that may arise. Duty Managers often have a broad range of responsibilities and play a crucial role in maintaining the smooth operation of the establishment. Q2: What does a Duty Manager course entail? A Duty Manager course typically covers a variety of topics essential for individuals aspiring to work in managerial roles within various industries. These topics may include leadership skills development, conflict resolution, effective communication strategies, team management, customer service techniques, emergency response protocols, and organizational procedures. The course aims to equip participants with the knowledge and skills necessary to excel in a managerial position. Q3: Who can benefit from taking a Duty Manager course? Individuals from diverse professional backgrounds can benefit from enrolling in a Duty Manager course. Whether you are already working in a managerial role and seeking to enhance your skills or looking to transition into a managerial position, this course can provide valuable insights and knowledge. It is suitable for supervisors, team leaders, hospitality professionals, retail managers, administrative staff, and anyone interested in advancing their career in management. Q4: What are the career prospects after completing a Duty Manager course? Completing a Duty Manager course can significantly enhance your career prospects in various industries. With the acquired skills and knowledge, individuals can pursue opportunities such as Duty Manager roles in hotels, restaurants, retail stores, event venues, hospitals, airports, and other establishments requiring managerial oversight. Additionally, the leadership and management skills developed during the course can open doors to higher-level management positions in the future. Q5: Is prior experience required to enroll in a Duty Manager course? While prior experience in a managerial or supervisory role may be beneficial, it is not always necessary to enroll in a Duty Manager course. These courses are designed to cater to individuals at different stages of their careers, from beginners to seasoned professionals. Whether you are looking to enter the field of management or enhance your existing skills, a Duty Manager course can provide valuable insights and practical knowledge to help you succeed in your career aspirations. Course Curriculum Module 1 Financial Management for Duty Managers Financial Management for Duty Managers 00:00 Module 2 Leadership and Team Management Leadership and Team Management 00:00 Module 3 Conflict Resolution and Problem Solving Conflict Resolution and Problem Solving 00:00 Module 4 Essential Skills for Duty Managers Essential Skills for Duty Managers 00:00 Module 5 Communication Skills for Duty Managers Communication Skills for Duty Managers 00:00