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10827 Confidence courses
Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
The importance of business accounting and management for any organisation are well recognised by industry experts. Taking this course will equip you with the essential business accounting and business management skills for the smooth running of your organisation. This will also be very helpful to your career advancement. Description: This Business Accounting & Management Diploma will equip an executive or business owner with the necessary skills for the smooth running of the business. You would know how to manage and decide for your business through this course. Learn the essentials of accounting and management as to how you could use it to make important financial decisions for your organisation. Understand how financial and budgeting should be done. Be well equipped with business accounting and management skills with this course which you could use to succeed in the business world. Who is the course for? Business owners or professionals who want to learn about accounting management People who have an interest in knowing more about accounting and management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Business Accounting and Management Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Manager Businessmen Entrepreneur Financial Officer Manager. Updated Version - Diploma in Business Accounting & Management Module 1 - Getting the Facts Straight Getting the Facts Straight 00:15:00 Module 2 - Identifying High and Low Risk Companies Identifying High and Low Risk Companies 00:04:00 Module 3 - Keeping Score Keeping Score 00:13:00 Module 4 - The Accounting Cycle The Accounting Cycle 00:08:00 Module 5 - The Basics of Budgeting The Basics of Budgeting 00:09:00 Module 6 - The Key Reports The Key Reports 00:15:00 Module 7 - Understanding Debits and Credits Understanding Debits and Credits 00:04:00 Module 8 - Working Smarter Working Smarter 00:09:00 Module 9 - Your Financial Analysis Toolbox Your Financial Analysis Toolbox 00:23:00 Old Version - Diploma in Business Accounting & Management Accounting Course Overview (Accounting) 00:05:00 Getting the Facts Straight 00:30:00 The Accounting Cycle 00:30:00 The Key Reports 00:30:00 A Review of Financial Terms 00:30:00 Understanding Debits and Credits 00:15:00 Your Financial Analysis Toolbox 00:30:00 Identifying High and Low Risk Companies 00:30:00 The Basics of Budgeting 00:30:00 Working Smarter 00:10:00 Bookkeeping Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Finance & Budgeting Financing Basics 01:00:00 Record Your Income 01:00:00 Make a List of Expenses First and Put Them in Categories 01:00:00 Countdown & Adjust 01:00:00 Review Regularly 01:00:00 Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Payroll Management What Is Payroll? 00:30:00 Principles Of Payroll Systems 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 00:30:00 When Workers Leave Employment 01:00:00 Hiring Employees 00:30:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 00:30:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Accounting Career Fundamentals Accounting 00:30:00 Advanced Accounting Career Training 00:30:00 Careers in Accountancy 01:00:00 Church Accounting Software 00:30:00 Finding an Accounting Job 00:30:00 Forensic Accounting 00:30:00 Free Accounting Software 00:30:00 List of Accounting Careers 00:30:00 Services in Financial Accounting 00:30:00 Successful Career in Accounting Even if You're Hit Forty! 00:30:00 The Benefits of an Accountancy Career 00:30:00 Types of Accountancy Career 00:30:00 Accounting Calculation 00:15:00 Reference Books Accounting Principles 00:00:00 Financial Accounting & Reporting 00:00:00 Mock Exam Mock Exam- Diploma in Business Accounting & Management 00:30:00 Final Exam Final Exam- Diploma in Business Accounting & Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Sports First Aid Training - CPD Accredited
By Training Tale
Sports First Aid Training Online You will have both practical and theoretical skills at the end of the Sports First Aid: Sports First Aid Course, as well as the ability to take command in a first-aid emergency. You will also have the confidence and knowledge to perform CPR. This Sports First Aid: Sports First Aid Course is incredible of great value and allows you to study at your own pace. Enrol in this Sports First Aid: Sports First Aid Course today and gain the experience, skills, and knowledge you need to advance your professional development. Discover the ultimate Sports First Aid: Sports First Aid course, your gateway to safety on the field. Sports First Aid: Sports First Aid is designed for athletes, coaches, and enthusiasts alike. Learn crucial life-saving skills, injury management, and prevention. Equip yourself with Sports First Aid: Sports First Aid today and ensure a secure sports environment. Why Choose This Sports First Aid: Sports First Aid Course from Us Sports First Aid: Sports First Aid Course developed by industry experts. Free PDF certificate as soon as completing the Sports First Aid: Sports First Aid course. Special Offers of this Sports First Aid: Sports First Aid Course This Sports First Aid: Sports First Aid Course includes a FREE PDF Certificate. Lifetime access to this Sports First Aid: Sports First Aid Course Instant access to this Sports First Aid: Sports First Aid Course Get FREE Tutor Support from Monday to Friday in this Sports First Aid: Sports First Aid Course Other 4 Complimentary Courses that come with our Sports First Aid Bundle Course* Course 01: Paediatric First Aid Course 02: Level 2 Youth Work Certificate Course Course 03: Level 2 Health & Social Care Course 04: Childcare and Nutrition [ Note: Free PDF certificate as soon as completing the Sports First Aid Training Course] Sports First Aid Training Industry Experts Designed this Sports First Aid: Sports First Aid Course into 08 detailed modules. Detailed Course Curriculum Of Sports First Aid Training Module 01: An Overview of Sports First Aid Module 02: Preliminary Analysis Module 03: Importance of Life-Saving Priorities Module 04: First Aid for Frequent Injuries Module 05: First Aid for Severe Injuries Module 06: Injuries Caused by the Environment Module 07: Understanding Medical Emergencies Module 08: Points to Remember Assessment Method of Sports First Aid Training After completing each module of the Sports First Aid: Sports First Aid Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Sports First Aid Training After completing the MCQ/Assignment assessment for this Sports First Aid: Sports First Aid Training course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Sports First Aid Training This Sports First Aid Training course is ideal for- Sports Coach Athlete PE Teacher Personal Trainer Gym staff Requirements Sports First Aid Training Students who intend to enrol in this Sports First Aid: Sports First Aid Course must meet the following requirements: Sports First Aid: Good command of the English language Sports First Aid: Must be vivacious and self-driven. Sports First Aid: Basic computer knowledge Sports First Aid: A minimum of 16 years of age is required. Career path Sports First Aid Training This specialized Sports First Aid Training course aims to advance your career goals. Therefore, complete this course and develop your abilities to explore prospects in relevant fields.
Description: Are you interested in writing fiction? The Creative Writing Course - Fiction course covers the step by step process of writing and publishing fiction. Fiction refers to the imaginative or fictitious narrative in prose. All types of novels and short stories fall into this group. The course helps you to write fictions focusing idea generating, finding inspirations for writing, plot constructions, theme outline, etc. Next, you will learn about the use of punctuation, and the system of checking grammar and spelling. Finally, the course guides you the procedures of editing, re-writing, and polishing for final submission. In short, the purpose of the course is to help you to write fiction that follows the proper system and can attract the interests of the readers. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Creative Writing Course - Fiction is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Creative Writing Course - Fiction is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Content Fiction Writing Certificate Course Module 1 Part 1 - Getting Ideas and How to Develop Them 00:30:00 Module 1 Part 2 - Inspiration and Finding The Time 00:30:00 Module 2 - What It Means To Be A Writer 00:30:00 Module 3 - Characters 00:30:00 Module 4 - Plotting and Story Construction 00:30:00 Module 5 - Theme, Templates & Outlining 00:30:00 Module 6 - Show Don't Tell 00:30:00 Module 7 - Punctuation, Grammar and some Basic Writing Rules 00:30:00 Module 8 - Scene Structure, Exposition and Story Rules 00:30:00 Module 9 - Chapter Structure, Vision and Focus 00:30:00 Module 10 - Fast Writing Without Fear or Censure 00:30:00 Module 11 - Editing, Re-writing & Polishing 00:30:00 Module 12 - Finishing, Submission & Publication 00:30:00 Resources Resources - Creative Writing Course 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
