419 Confidence courses in Cowes

This 3-day FAA Level 3 Award course offers a variety of first aid situations and teaches how to respond to an emergency. It gives delegates the confidence to deal with any of these situations safely and efficiently.

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Qualatex Fundamentals Course hosted by Balloon Market. About this event Qualatex Fundamentals Course hosted by Balloon Market Fundamentals – this balloon course for beginners will address all aspects of working with balloons, from basic skills to creative designs, as well as the business essentials necessary to starting a professional balloon business. The class will consist of a combination of demonstrations, presentations and hands-on work. The instructor will demonstrate different balloon types and correct use of equipment and inflation, as well as how to create profitable classic and on-trend designs. This also covers pricing and marketing your work. These are the topics covered during the class: The Qualatex Latex range, equipment overview, air-filled design ideas, pricing your work, Qualatex Microfoil & Bubble balloons, Organic Designs and Helium Inflation With members of the Qualatex team on hand to assist, there will be lots of opportunity to ask questions and network with experienced professionals and other delegates. The day schedule is as follows: • 9:30 – arrive, register & welcome tea/coffee •10:00 – Part 1 of the class •11:30 – Comfort break & Networking •11:45 – Part 2 of the class •13:00 – Lunch & Networking •13:30 – Part 3 of the class •15:00 – Comfort Break & Networking •15:15 – Part 4 of the class •16:30 – Conclusion, Questions, Feedback, Certificates and Group Photo •17:00 - Finish Includes: A comprehensive, full-colour manual that will function as a valuable reference guide, which includes information on float times, basic design principles, pricing, and more. Participants will receive a certificate upon successful completion of the course. By the end of the course you will: Have the knowledge and confidence to create basic balloon creations including bouquets and garlands Understand Health and Safety in the Balloon Business Know how to use different balloons in different situations Have the knowledge to confidently inflate different types of balloons Understand pricing and how to make money from balloons Feel confident in selling your creations with a profitable price tag Have had the opportunity to interact and connect with others in the industry, just like you! Have numerous photo opportunities to use for social media Have the opportunity to appear in a future BMTV episode (should you wish to) Benefits of this course: Comprehensive, full-colour manual which acts as a valuable reference guide for future jobs with float times, design principles and pricing Exclusive discount to use at Balloon Market on the day (Place your order before 1pm on the day and you can have your order delivered to you to take away with you before you leave) Free ‘All Day’ refreshments including light lunch Ample free parking at the venue Easy access (only a few minutes from the motorway (J.2, M27) and 15 minutes from the train station / Southampton Airport and Ferry Terminal!) COVID-19 Safety As this class is being taught in person, class numbers and layout have been adjusted to make allowances for social distancing. We will ask each delegate to comply with any reasonable health and safety guidelines that may be applicable at the time of the course, which may include taking a lateral flow test or having your temperature taken before being allowed admittance to the course. As government guidelines are subject to change, full details of Health and Safety measures in place will be supplied to delegates closer to each event delivery date. If you have any queries about booking, please message the Qualatex team directly on pelmarketing@qualatex.com or Balloon Market on info@balloonmarket.co.uk. Cancellation Policy: In the event the class needs to be cancelled, or you are unable to attend, due to Covid-19 infection or requirement to self-isolate, you will be able to transfer your booking to another date for the same course, or a different Qualatex course. In the event there is no suitable course availability, you will be offered a refund. Instructor : Julie Dunham CBA Want to find out what others think about their investment in training? Click the link below.

To increase your awareness and understanding of what safeguarding children means, in order to increase your confidence to enable you to make a positive contribution towards the process.

This 2-day course offers the requalification of a variety of first aid situations and how to respond to an emergency. It gives delegates the confidence to deal with any of these situations safely and efficiently.

A cardiac arrest can happen to anyone, anywhere, at any time. Every second matters and this course will give you the confidence to act quickly and effectively. Most importantly, the course will also teach defibrillator operators how to perform effective CPR.

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Gain the clarity and confidence to take on inspections successfully with this actionable workshop.

The course seeks to improve the wellbeing and experience of people with dementia and of the care staff working with them. It should improve your confidence in managing situations you find challenging.