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In a world where our lives are increasingly online, network security is more important than ever. This Computer Network Security from Scratch to Advanced course will teach you everything you need to know about computer network security, from the basics of how networks work to the most advanced security technologies. In this course, you will learn about the ISO/OSI model and TCP/IP protocols, gaining a solid foundation in understanding how data is transmitted across networks. You will then explore wireless networks, learning about their vulnerabilities and how to secure them effectively.  Our expert instructors will guide you through the complex world of network security, covering essential concepts such as firewalls, intrusion detection and prevention systems, and incident handling. Overall, You will develop practical skills in securing computer networks.  By the end of this course, you will have the confidence and knowledge to safeguard networks against potential threats. This will make you an invaluable asset to any organisation. So don't miss out on this opportunity to enhance your coding prowess and become a master in computer network security. Enrol today and unlock a world of exciting possibilities! Learning Outcomes: Upon successful completion of the Computer Network Security course, you will be able to: Understand the fundamentals of computer networks and their components. Gain in-depth knowledge of the ISO/OSI model and TCP/IP protocols. Identify and mitigate security vulnerabilities in wireless networks. Implement effective network security measures, including firewalls and honeypots. Utilise intrusion detection and prevention systems to safeguard networks. Develop expertise in securing wireless networks against unauthorised access. Acquire skills in physical security and incident handling for network protection. Apply comprehensive network security strategies to ensure data integrity and confidentiality. Who is this course for? This Computer Network Security course is ideal for: IT professionals seeking to enhance their knowledge of network security. Students pursuing a career in cybersecurity or network administration. Software developers interested in understanding the intricacies of computer networks. Network engineers aiming to specialise in network security. Individuals responsible for maintaining the security of organisational networks. Career Path Our Computer Network Security course will prepare you for a range of careers, including: Network Security Analyst: £35,000 - £60,000 per year. Cybersecurity Specialist: £45,000 - £80,000 per year. Network Administrator: £30,000 - £50,000 per year. IT Security Consultant: £40,000 - £80,000 per year. Information Security Manager: £50,000 - £100,000 per year. Network Security Engineer: £40,000 - £70,000 per year. Certification After studying the course materials of the Computer Networks Security from Scratch to Advanced there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Prerequisites This Computer Networks Security from Scratch to Advanced does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Computer Networks Security from Scratch to Advanced was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Course Curriculum Introduction Introduction 00:10:00 Section 01: An Introduction to Computer Networks 1.1 Computer Network 00:11:00 1.2 Computer Network Topologies 00:11:00 1.3 Categories of Computer Network 00:10:00 1.4 Computer Network Devices 00:11:00 1.5 Transmission Media 00:09:00 Section 02: ISO/OSI Model 2.1 ISO/OSI Model 00:10:00 2.2 Application, Presentation, and Session Layers 00:12:00 2.3 Transport and Network Layers 00:11:00 2.4 Data Link and Physical Layers 00:09:00 2.5 ISO/OSI Model in Action 00:10:00 Section 03: TCP/IP Protocols 3.1 Introduction to Computer Networks Protocols 00:11:00 3.2 IP Protocol 00:13:00 3.3 TCP and UDP Protocols 00:12:00 3.4 Application Protocols 00:12:00 3.5 TCP/IP Characteristics and Tools 00:11:00 Section 04: Wireless Networks 4.1 Wireless Networks Benefits 00:09:00 4.2 Types of Wireless Networks 00:12:00 4.3 Wireless Networks Protocol (Wi-Fi) 00:07:00 4.4 Wireless Networks Devices 00:10:00 4.5 Wireless Networks Drawbacks 00:09:00 Section 05: Network Security 5.1 Security Goals 00:09:00 5.2 Securing the Network Design 00:10:00 5.3 TCP/IP Security and Tools 00:12:00 5.4 Port Scanning and Tools 00:11:00 5.5 Sniffing and Tools 00:10:00 Section 06: Firewalls and Honeypots 6.1 Reasons to Use Firewall 00:13:00 6.2 Firewalls Rules 00:11:00 6.3 Firewalls Filtering 00:09:00 6.4 Honeypots 00:07:00 6.5 Bypassing Firewalls 00:08:00 Section 07: Intrusion Detection and Prevention System 7.1 Intrusion Detection System: IDS 00:11:00 7.2 Network IDS: NIDS 00:06:00 7.3 NIDS Challenges 00:09:00 7.4 Snort as NIDS 00:08:00 7.5 Intrusion Prevention Systems: IPS 00:07:00 Section 08: Wireless Network Security 8.1 Wired Equivalent Privacy WEP Attacking 00:11:00 8.2 WPA and AES Protocols 00:09:00 8.3 Wireless Security Misconceptions 00:09:00 8.4 Wireless Attacks and Mitigation 00:09:00 8.5 Secure Network Design with Wireless 00:09:00 Section 09: Physical Security and Incident Handling 9.1 Physical Security Objectives 00:11:00 9.2 Physical Threats and Mitigation 00:11:00 9.3 Defense in Depth (DiD) 00:07:00 9.4 Incident 00:06:00 9.5 Incident Handling 00:14:00 Section 10: Network Security: Conclusion 10.1 Confidentiality, Integrity, and Availability (CIA) 00:06:00 10.2 Assets, Threats, and Vulnerabilities 00:04:00 10.3 Risks and Network Intrusion 00:06:00 10.4 Common Attacks 00:09:00 10.5 Security Recommendations 00:06:00 Assignment Assignment - Computer Networks Security from Scratch to Advanced 00:00:00

The Complete IELTS Speaking Online Course provides comprehensive training to enhance speaking skills and achieve high scores in the IELTS speaking test. The course covers four essential ingredients for success, including fluency and coherence, lexical resource, grammatical range and accuracy, and pronunciation. Learners will also receive detailed guidance on how to think fast, extend their answers, and effectively respond to different sections of the speaking test. Learning Outcomes: Understand the fundamentals of the IELTS speaking test and the structure of the course. Develop fluency and coherence in speech to communicate effectively during the test. Acquire a wide range of lexical resources, including useful phrases, idioms, and topic-related vocabulary. Master grammatical concepts such as tenses, articles, passive voice, and conditional sentences. Improve pronunciation and differentiate between challenging sounds and syllables. Enhance sentence stress, intonation, and speed to convey information confidently. Learn strategies to quickly think and extend answers during different parts of the speaking test. Familiarize with the interview (Part 1), 'The Long Turn' (Part 2), and discussion (Part 3) sections of the test. Receive live examples of Band 8.5 and Band 9 performance in speaking tests for better understanding. Practice with model answers and live examples to apply learned techniques effectively. Develop a structured and effective approach to tackle the IELTS speaking test with confidence. Gain valuable tips and tricks to avoid common mistakes and improve overall speaking performance in the IELTS test. Why buy this Complete IELTS Speaking - Online Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Complete IELTS Speaking - Online Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Complete IELTS Speaking - Online Course course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Complete IELTS Speaking - Online Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete IELTS Speaking - Online Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Complete IELTS Speaking - Online Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Unit 01: Introduction Welcome Abroad 00:21:00 Fundamentals of IELTS Speaking 00:21:00 How to Get a High Score 00:15:00 How This Course is Structured 00:04:00 Unit 02: Ingredients First Ingredient: Fluently and Coherence 00:29:00 Second Ingredient : Lexical Resource (Basics) 00:07:00 Lexical Resource - Useful Phrases 00:13:00 Lexical Resource - Paraphrasing 00:11:00 Lexical Resource - Topic Related Vocabulary 00:12:00 Lexical Resource - Idioms 00:09:00 Third Ingredient: Grammatical Range and Accuracy (Basics) 00:04:00 Grammar - Tenses 00:22:00 Grammar - Articles and Agreement 00:09:00 Grammar - Active vs. Passive Voice 00:07:00 Grammar - Simple and Compound Sentences 00:15:00 Grammar - Complex Sentences 00:09:00 Grammar - Correlative Conjunctions 00:09:00 Grammar - Relative Clauses 00:11:00 Grammar - Conditional Sentences 00:11:00 Grammar - Combining Elements 00:06:00 Fourth Ingredient: Pronunciation (Basics) 00:10:00 Pronunciation - /th/(θ) vs. /th/(ð) 00:14:00 Pronunciation - /t/ vs. /d/ 00:17:00 Pronunciation - /r/ vs. /l/ 00:13:00 Pronunciation - /i/ vs. /ē/ 00:10:00 Pronunciation - /v/ vs. /w/ 00:16:00 Pronunciation - /p/ vs. /b/ 00:15:00 Pronunciation - /s/ vs. /z/ vs. /sh/ 00:19:00 Pronunciation - /j/ vs. /zh/ 00:11:00 Pronunciation - /ō/ vs. /o/ vs. /ə/ 00:20:00 Pronunciation - Diphthongs & Silent Letters 00:11:00 Pronunciation - Syllables 00:34:00 Pronunciation - Sentence Stress 00:08:00 Pronunciation - Intonation 00:29:00 Pronunciation - 45 Commonly Mispronounced Words 00:34:00 Pronunciation - Speed 00:03:00 Unit 03: The Recipe How to Think Fast 00:14:00 How to Extend Your Answers and Avoid Bad Starts 00:24:00 The Basics of Speaking Part 1 (Interview) 00:14:00 How to Answer Questions in Part 1 00:30:00 Live Example: Part 1 (Band 8.5) 00:05:00 The Basics of Speaking Part 2 ('The Long Turn') 00:09:00 How to Answer Part 2 (Method #1) 00:20:00 How to Answer Part 2 (Method #2) 00:21:00 The Basics of Speaking Part 3 (Discussion) 00:08:00 How to Answer Questions in Part 3 00:34:00 Live Example: Part 3 (Band 9) 00:06:00 Unit 04: Cooking -Putting It All Together Cooking- The Right Approach 00:12:00 Practice Test 1 (Band 9 Model Answer) 00:14:00 Practice Test 2 (Band 9 Model Answer) 00:13:00 Live Example: Full Speaking Test (Band 7) 00:14:00 Live Example: Full Speaking Test (Band 8.5) 00:12:00 Live Example: Full Speaking Test (Band 8.5) 00:15:00 Live Example: Full Speaking Test (Band 9) 00:13:00 Assignment Assignment - Complete IELTS Speaking - Online Course 00:00:00

The Primary Teaching Bundle offers comprehensive training, providing the skills and knowledge needed to create engaging lessons and support young learners effectively.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Learn how to draw Disney-like Female Faces will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Learn how to draw Disney-like Female Faces will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Learn how to draw Disney-like Female Faces and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Learn how to draw Disney-like Female Faces is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Learn how to draw Disney-like Female Faces. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Learn how to draw Disney-like Female Faces will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction Introduction 00:01:00 Warm up 00:06:00 How to draw a Face from the front Sketch the Proportions of the face 00:07:00 Draw the Features of the Face 00:19:00 Shading the Face 00:11:00 Draw a Face in Profile The Proportions of a Face in Profile 00:10:00 Outline The Face in Profile 00:10:00 Draw a Face in 3/4 Sketch the Face in 3/4 00:13:00 Polish and Outline the Face in 3/4 00:22:00 Easy way to Draw Mouth, Nose, Eyes and Hair How to draw Eyes 00:11:00 How to draw a Mouth 00:13:00 How to draw a Nose 00:12:00 Draw a Chunk of Hair 00:13:00 Emotions How to Draw a Happy Face 00:15:00 How to Draw an Angry Face 00:17:00 How to Draw a Sad Face 00:18:00 Practise A pensil and a Paper 00:19:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Photoshop Training for Beginners will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Photoshop Training for Beginners will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Photoshop Training for Beginners and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Photoshop Training for Beginners is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Photoshop Training for Beginners. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Photoshop Training for Beginners will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Photoshop Training for Beginners Overview 00:02:00 Pricing and Licensing Options 00:02:00 Basic File Types and Options 00:02:00 Working with the Interface 00:02:00 Working with A Basic Canvas 00:03:00 Working with Layers 00:03:00 Working with the Move Tool 00:03:00 Working with Shapes 00:04:00 Working with the Marquee Tool 00:03:00 Working with Colors 00:02:00 Working with the Paint Bucket 00:03:00 Working with the Eraser Tool 00:03:00 Working with the Text Tool 00:04:00 Working with Images 00:03:00 Working with Sizing 00:03:00 Working With Transparent Layers 00:03:00 Using the Crop Tool 00:03:00 Working with Layer Styles 00:02:00 Working with Rotation of Images and Layers 00:03:00 Conclusion 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Have you ever wondered how human history has evolved? Do you want to know how historians and archaeologists find out the past? Or want to be an archaeologist yourself? Then this course is perfect for you. Learn the techniques of archaeology and how they work from the course Archaeology. This comprehensive archaeology course will give you a clear understanding of the functions of archaeology and their reasons. This comprehensive Archaeology course is developed by Industry experts with the utmost care and thorough research. All the topics are broken down into simply digestible bite-sized modules, allowing our students to understand each lesson quickly. You will receive an e-certificate immediately after completing the Archaeology course, which will help you find a job in the sector and will boost your CV. Enroll in this Archaeology course from Course Gate if you want to learn more about this skill and become competent in this area. After completing the Archaeology course , you will build up accurate knowledge and skills with proper confidence to enrich yourself. These skills will brighten up your career in the relevant job market. Please note: Our Archaeology course only gives you the theoretical knowledge to excel in this field. This course doesn't entitle you to practise as a professional in this specific field. Learning Objectives Familiarise with the basic principles of archaeology Understand various archaeological laws and rules Be able to understand the values of objects of different times Learn how to extract information from any historical or archaeological objects Understand the importance of archaeology Learn about the roles and responsibilities of an archaeologist Who is this Course for? This course is designed for any individual who is looking to learn more about Archaeology. It is also applicable for the ones who are looking to start their career in this field and want to acquire the required knowledge and skills. Apart from just principles and rules, this course has a lot of inter-related skills that will help you attain your goals. Entry Requirement Anyone interested in learning more about this subject should take this Archaeology course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path Upon successful completion of the Archaeology course, learners will have a good understanding of all the techniques and all the required skills to build a career in the Archaeology sector. Some of the relevant career pathways include: Archaeologists Anthropologists Researches Cultural Analysts Human Resource Professionals Course Curriculum Module 01: Introduction to Archaeology Introduction to Archaeology 00:16:00 Module 02: Different Types of Archaeology Different Types of Archaeology 00:16:00 Module 03: Archaeological Time Period Archaeological Time Periods 00:19:00 Module 04: Archaeological Site Surveying and Features Archaeological Site Surveying and Features 00:14:00 Module 05: Pre-Excavation Research: Dimensions of Excavation and Safety Measures Pre-Excavation Research: Dimensions of Excavation and Safety Measures 00:14:00 Module 06: Methods of Excavation Methods of Excavation 00:12:00 Module 07: The Process of Excavation and Documentation The Process of Excavation and Documentation 00:20:00 Module 08: Post-Excavation Analysis Post-Excavation Analysis 00:16:00 Module 09: Understanding Dating in Archaeology Understanding Dating in Archaeology 00:18:00 Module 10: Archaeological Interpretation Archaeological Interpretation 00:14:00 Module 11: Conservation: Protecting the World's Heritage Conservation Protecting the World's Heritage 00:13:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Laboratory Technician Course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Laboratory Technician Course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Laboratory Technician Course and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives of Laboratory Technician Course Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Laboratory Technician Course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Laboratory Technician Course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Laboratory Technician Course will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to the Course Introduction to the Course 00:16:00 Module 02: Medical Laboratory Services Medical Laboratory Services 00:22:00 Module 03: Laboratory Equipments (Part-01) Laboratory Equipments (Part-01) 00:27:00 Module 04: Laboratory Equipments (Part-02) Laboratory Equipments (Part-02) 00:16:00 Module 05: Microscope and How to Use It Microscope and How to Use It 00:18:00 Module 06: Solutions Used in Clinical/Medical Laboratory Solutions Used in ClinicalMedical Laboratory 00:18:00 Module 07: Sterilisation, Disinfection and Decontamination Sterilisation, Disinfection and Decontamination 00:19:00 Module 08: Basic Haematology Basic Haematology 00:51:00 Module 09: Basic Haemostasis (Coagulation) Basic Haemostasis (Coagulation) 00:31:00 Module 10: Basic Immunology and Immunohematology Basic Immunology and Immunohematology 00:39:00 Module 11: Urinalysis Urinalysis 00:36:00 Module 12: Basic Clinical Chemistry Basic Clinical Chemistry 00:40:00 Module 13: Basic Clinical Microbiology Basic Clinical Microbiology 00:27:00 Module 14: Basic Parasitology Basic Parasitology 00:30:00 Module 15: Laboratory Accidents and Safety Laboratory Accidents and Safety 00:19:00 Module 16: Quality Assurance ‌Quality‌ ‌Assurance‌ ‌ 00:21:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00