9336 Confidence courses in Wideopen delivered Online

Description: This Dog Care and Grooming Diploma Course is ideal for those who wants to or has worked in the dog grooming industry for some time. Learners may have plenty of experience and want to develop their skills further, perhaps to move into a management role. This course is suited to the practical learner who wants to progress in the industry. Regular grooming is an important part of responsible dog care, even if it may seem like your dog is taking care of those needs by himself. Taking on a dog care & grooming diploma not only gives you the necessary skills to groom and care for dogs, it can also prepare you for starting your own dog grooming business. Who is the course for? Dog owners and lovers who want to learn how to take of their dogs Dog breeders, groomers, handlers, and trainers who want to know how to care for dogs properly. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module-1 The History of Dog Grooming 00:15:00 Why Do We Groom? 00:15:00 Anatomy 00:15:00 Breed Groups and Coat Types 00:15:00 Equipment and Techniques 01:00:00 Keep Your Dog Healthy and Clean 01:00:00 Things to Look for Before you Groom a Dog 00:15:00 Pre-grooming and General Care 00:30:00 Preparation 00:30:00 Skin Conditions 01:00:00 How to Bathe Your Dog 00:15:00 How to Get Your Dog to Love Bath Time 00:15:00 Drying Your Dog After a Bath 00:15:00 Bathing and Drying: General Considerations 00:15:00 Grooming Details (Clipping, Scissors, Ears, Teeth, Feet, Bottoms) 00:30:00 Basic First Aid 01:00:00 Module-2 Understanding the appropriate food ingredients 00:30:00 Dogs need different diets at different ages 00:15:00 Vitamin and mineral supplements 00:15:00 Boredom and variety 00:15:00 Cost of feeds 00:15:00 Dry vs. Canned food 00:15:00 Homemade diets 00:15:00 Module-3 Food allergies 00:30:00 How much should I feed my dog? 00:30:00 How often should I feed my dog? 00:30:00 Signs of ill health 00:30:00 Heart worm, fleas and other parasites 00:30:00 Heartworm prevention 00:15:00 Common questions about heartworm 00:30:00 Module-4 Fleas and other parasites 00:30:00 Do parasites cause 'Scooting'? 00:15:00 Preventing dental disease 00:30:00 Home dental care 00:30:00 Veterinary dental treatments 00:30:00 The importance of the physical examination 00:30:00 Why are regular check-ups important? 00:15:00 Module-5 What happens during an examination? 00:30:00 How often should my pet be examined? 00:15:00 How to administer medicine 00:30:00 Nursing a sick dog 00:30:00 Vaccinations 00:30:00 Common questions about vaccinations 00:30:00 Spaying and neutering 00:30:00 Module-6 Spaying of the Female dog 00:30:00 Surgical neutering of the male dog 00:30:00 Pet health insurance 00:30:00 Clipping a dog 00:15:00 First steps in grooming 00:30:00 Bathing a dog 00:30:00 Pet Identification 00:30:00 Module-7 Dog Care Basics 00:30:00 What Items Do You Need For Your Dog 00:45:00 The Vet Is Your Friend 00:30:00 Caring For An Elderly Dog 00:30:00 Caring For A Disabled Dog 00:15:00 Caring For Small Dogs 00:15:00 Caring For Big Dogs 00:30:00 The Dangers Of Not Caring For Your Best Friend 00:30:00 Wrapping Up 00:15:00 Module-8 How to Groom a Dog 00:15:00 Require Materials for Grooming a Dog 00:15:00 Clipping the Nails 00:15:00 Brushing the Teeth 00:15:00 Ear Cleaning 00:15:00 Bathing 00:15:00 Brushing/Combing the Coat 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description MS Excel introduces multi-dimensional activities through its various feature. Do you want to be the first to look at the MS Excel 2016 Introduction course to learn its vivid use? Don't be late. Look at the MS Excel 2016 Introduction course and justify its authentic knowing its various fields. The course designs in such a way that helps you to know the basic functions of MS Excel and various use of Excel for making calculation, producing charts, and recording data of all kind of business. It teaches you how to create Excel data, simple PivotTable and charts, vivid use of IF, SUM, TOTAL, and AVERAGE. It enables the students to understand how Excel is used in business to analyze the existing data. It also teaches the functions of range, and cell to do different types of activities. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Excel 2016 Introduction is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Excel 2016 Introduction is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:01:00 Getting Started with Excel What is Excel 00:02:00 Opening Excel 00:04:00 Navigating the Excel User Interface 00:07:00 Using the Excel Ribbon 00:03:00 Understanding Excel Work Components 00:04:00 Using the Backstage View 00:03:00 Creating Workbooks and Using Templates Creating a New Workbook 00:03:00 Creating Workbooks Using Templates 00:03:00 Saving an Excel Workbook 00:05:00 Using Convert and Checking Compatiblity 00:02:00 Entering Data Navigating a Worksheet by Mouse or Keyboard 00:05:00 Excel Data Types 00:03:00 Cell and Range Addressing 00:02:00 Data Selection Techniques 00:05:00 Common Excel Commands 00:07:00 Using the Autofill Handle 00:03:00 Excel Formula Basics Data What are Formulas and Functions 00:02:00 Components of a Formula 00:06:00 Calculation Hierarchy Using the Order of Operations_Revise 00:02:00 Creating Basic Formulas 00:08:00 Working with Basic Functions and Autosum 00:04:00 Using Cell References 00:04:00 Using the Quick Analysis Tool 00:01:00 Adjusting a Worksheet Modifying Columns and Rows 00:06:00 Hiding and Unhiding Columns and Rows 00:03:00 Formatting and Aligning Worksheet Data Formatting and Aligning Data 00:06:00 Merging Data 00:03:00 Wrapping Text Orientation 00:02:00 Formatting Numbers 00:03:00 Using Borders and Shading 00:03:00 Using the Format Painter 00:01:00 Removing Formatting Quickly 00:01:00 Using Cell Styles and Themes Understanding Cell Styles 00:02:00 Applying Cell Styles 00:04:00 Applying Themes 00:03:00 Inserting Objects and Graphics Inserting and Formatting Images 00:03:00 Inserting and Formatting Shapes 00:04:00 Inserting and Formatting Smart Art 00:04:00 Inserting Screenshots 00:02:00 Inserting Hyperlinks 00:03:00 Inserting Symbols and Equations 00:03:00 Inserting Word Art Or Text Boxes 00:04:00 Inserting Other Excel Objects 00:04:00 Arranging Objects 00:04:00 Proofing a Workbook Using Find and Replace 00:04:00 Finding and Replacing Formatting 00:01:00 Using Got to and Go to Special 00:02:00 Using the Spell Checker 00:03:00 Using the Theasaurus and Translation Feature 00:03:00 Printing an Excel File Printing and Previewing Excel Files 00:03:00 Creating Custom Margins and Scaling 00:05:00 Adding Headers and Footers 00:04:00 Formatting a Page with the Page Layout Tab 00:03:00 Printing Titles and Specific Worksheet Areas 00:05:00 Exporting to PDF and XPs 00:02:00 Managing Worksheets Renaming and Coloring Worksheet Tabs 00:03:00 Adding, Deleting, and Navigating Worksheets 00:03:00 Moving and Copying Worksheets 00:04:00 Hiding and Unhiding Worksheets 00:02:00 Navigating and Viewing Excel Files Viewing Workbooks 00:03:00 Using Zoom Tools 00:02:00 Configure Sheet Options 00:02:00 Using Freeze Panes and Split Commands 00:05:00 Working with Window Commands 00:04:00 Adjusting Workbook Properties 00:03:00 Conclusion Course Recap 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This particular course has multiple functions including working with templates, generating the baseline plans, monitoring and renovating projects, analysing the project statistics, coping with delays and conflicts, and overall, learning to customise projects. In fact, through executing the project server 2010, you will gain knowledge of communicating the project information as well as combining the project data with the other relevant office applications in general. Moreover, the learners who are basically the information workers and those who want to learn the elementary level of the Access 2010 skills properly match with the very design of the course. Apart from that,the Microsoft Office 2010 Access Intermediate- Complete Video Course is basically based on the skills and ideas learned from the Access 2010.This particular course helps you learn the items such as: the relational databases, related tables,complex queries, reports and printing, charts and pivot tables and also pivot charts. The fundamental topics that have been discussed in the particular course include: learning about querying with SQL, the advanced queries, Macros, the Advanced Macros and so on. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 3 Diploma in Microsoft Access 2010 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 3 Diploma in Microsoft Access 2010 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01: Beginner Getting Started Database Concepts FREE 00:04:00 Exploring the Access Environment 00:11:00 Getting Help 00:02:00 Databases and Tables Planning and Designing Databases 00:12:00 Exploring Tables 00:11:00 Creating Tables 00:33:00 Fields and Records Changing the Design of a Table 00:15:00 Finding and Editing Records 00:06:00 Organizing Records 00:16:00 Data Entry Rules Setting Field Properties 00:14:00 Working with Input Masks 00:07:00 Setting Validation Rules 00:06:00 Basic Queries Creating and Using Queries 00:13:00 Modifying Query Results and Queries 00:05:00 Performing Operations in Queries 00:17:00 Using Forms Creating Forms 00:11:00 Using Design View 00:14:00 Sorting and Filtering Records 00:04:00 Working with Reports Creating Reports 00:10:00 Modifying and Printing Reports 00:16:00 Module 02: Intermediate Relational Databases Database Normalization 00:14:00 Table Relationships 00:13:00 Referential Integrity 00:12:00 Related Tables Creating Lookup Fields 00:11:00 Modifying Lookup Fields 00:06:00 Using Subdatasheets 00:04:00 Complex Queries Joining Tables in Queries 00:26:00 Using Calculated Fields 00:09:00 Summarizing and Grouping Values 00:08:00 Advanced Form Design Adding Unbound Controls 00:08:00 Adding Graphics 00:04:00 Adding Calculated Values 00:06:00 Adding Combo Boxes 00:04:00 Advanced Form Types 00:10:00 Reports and Printing Customized Headers and Footers 00:17:00 Calculated Values 00:08:00 Calculated Values 00:08:00 Printing 00:03:00 Labels 00:05:00 Charts Charts in Forms 00:08:00 Charts in Reports 00:06:00 PivotTables and PivotCharts PivotTables 00:05:00 Modifying PivotTables 00:07:00 PivotCharts 00:04:00 PivotTable Forms 00:01:00 Module 03: Advanced Querying with SQL SQL and Access FREE 00:06:00 Writing SQL Statements 00:18:00 Attaching SQL Queries to Controls 00:06:00 Advanced Queries Creating Crosstab Queries 00:05:00 Creating Parameter Queries 00:11:00 Using Action Queries 00:17:00 Macros Creating, Running, and Modifying Macros 00:08:00 Attaching Macros to the Events of Database Objects 00:05:00 Advanced Macros Creating Macros to Provide User Interaction 00:20:00 Creating Macros that Require User Input 00:04:00 Creating AutoKeys and AutoExec Macros 00:07:00 Creating Macros for Data Transfer 00:07:00 Importing, Exporting, and Linking Importing Objects 00:14:00 Exporting Objects 00:06:00 Working with XML Documents 00:13:00 Linking Access Objects 00:13:00 Using Hyperlink Fields 00:06:00 Database Management Optimizing Resources 00:16:00 Protecting Databases 00:05:00 Setting Options and Properties 00:06:00 Mock Exam Mock Exam- Level 3 Diploma in Microsoft Access 2010 00:30:00 Final Exam Final Exam- Level 3 Diploma in Microsoft Access 2010 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Makeup and Hairdressing are two essential areas of beautification. Therefore the demand for a makeup artist or hairdresser is high. In fact, the basic knowledge of makeup and hairdressing saves a lot of your money and time. The Diploma in Makeup and Hairdressing course covers the essential techniques and skills of makeup and hairdressing. Throughout the course, you will learn how to do makeup based on your skin type, beauty tips and recent trend and style of hairdressing. Upon completion, you will be able to do makeup and hairdressing as a professional. Who is the course for? Professionals who have an experience in Makeup and Cosmetology Beginners who have an interest in learning how to be part of the Cosmetics Industry Entry Requirement: This course is available to all learners, of all academic backgrounds.However, although an educational background and experience in cosmetics is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Makeup Makeup Basics I 01:00:00 Makeup Basics II 01:00:00 Makeup Basics III 01:00:00 Makeup Basics IV 01:00:00 Makeup Basics V 01:00:00 Applying Makeup Makeup Supplies 00:30:00 Makeup Application Women/Girls 00:30:00 Makeup Application Guys 00:30:00 Cleansing & Hairstyles 00:15:00 Professional Makeup and Beauty Tips Body Products Basics 01:00:00 Be Educated On Toxins And Detoxing 01:00:00 Using Bath Products 01:00:00 Sunless Tanning 01:00:00 Body Makeup 01:00:00 The Latest In Support Garments 01:00:00 How Looking Great Makes You Feel Great 00:30:00 Wrapping Up 00:30:00 Acne Treatment Acne Treatment 01:00:00 Myths About Acne 01:00:00 The Acne Diet 01:00:00 Vitamins and Natural Ingested Acne Cures 01:00:00 Aromatherapy For Acne Treatment 01:00:00 Acne Treatments In Your Refrigerator 01:00:00 Acne Cures In Your Medicine Cabinet 01:00:00 Store Bought Topical Solutions 01:00:00 Acne Skin Care Regimen 01:00:00 Make up with Acne 01:00:00 Tetracycline 00:30:00 Light Therapy 01:00:00 Dermabrasion and Laser Therapy 00:30:00 Things Not To Do About Acne 00:30:00 Manicure Manicure 00:15:00 Nail Structure 00:15:00 Manicure Pedicure Process 00:15:00 Giving French Manicure 00:15:00 Nail Filing 00:15:00 Nail Clipping 00:15:00 Hand Massage 00:15:00 Nail Polishing 00:15:00 Pedicure Treatment 00:30:00 Hard Skin Removal 00:15:00 Foot Massage 00:15:00 Taking care of Feet 00:15:00 Hairdressing Who are Hairdressers? 00:15:00 Anatomy of the skull 00:15:00 Hair Type 00:15:00 Face shapes, Characteristics & Style concepts 00:15:00 Hair Salon Equipments & Furnitures 00:15:00 Cutting the Hair 00:15:00 Cutting hair - One length hair 00:15:00 Cutting hair - Uniform Layer 00:15:00 Cutting hair - Short graduation 00:15:00 Cutting hair - Long graduation 00:15:00 Cutting hair - Curly hair 00:15:00 Cutting hair - Fringes 00:15:00 Braiding Hair 00:15:00 Applying Braiding Techniques 01:00:00 Finishing Hair 00:15:00 Health & Safety in Hairdressing 01:00:00 Hairstyling About Of Hair Style 00:30:00 Check Out Your Face Shape 01:00:00 Choosing Your Style On Your Shape 01:00:00 Best Hairstyles For A Long Face 00:30:00 Best Hairstyles For A Square Face 00:30:00 Best Hairstyles For A Round Face 00:30:00 Best Hairstyles For A Heart Shaped Face 01:00:00 How To Love Your Style 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Diploma in Makeup and Hairdressing 00:30:00 Final Exam Final Exam- Diploma in Makeup and Hairdressing 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: In the 21st century, web design is one of the most influential aspects of your online presence. HTML 5, and CSS 3 are the primary foundations of the websites. And with the help of Bootstrap, you will be able to design and develop responsive websites. Master the advanced techniques of HTML 5, CSS 3, and Bootstrap for designing attractive and professional web pages by enrolling in the The Complete Web Design Course course. With our comprehensive course, get started on the journey to web designing. Explore the strategies of developing fascinating websites using HTML 5, and CSS 3 and make your websites responsive using Bootstrap. Additionally, you will look at some general rules to keep in mind while designing web pages. Upon completion, you will be able to design any types of websites using HTML 5, CSS 3, and Bootstrap. Who is the course for? Absolute beginners who want to learn the first building blocks (HTML & CSS) for creating websites Anyone with a website that wants to be able to customize it with HTML and CSS to make it look like you imagine Anyone looking for a quick refresher of how HTML, CSS, and Bootstrap works Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Welcome 1.1 Intro FREE 00:03:00 1.2 Install the Tools and Get Started 00:05:00 HTML 5 2.1 Intro to HTML 00:01:00 2.2 What is HTML 00:11:00 2.3 Start a New HTML File & Use Tags 00:12:00 2.4 Header Tags 00:05:00 2.5 Edit Text 00:09:00 2.6 Links 00:09:00 2.7 Images 00:10:00 2.8 Lists 00:04:00 2.9 Challenge 1 00:16:00 2.10 HTML Outro 00:01:00 CSS 3 3.1 CSS Intro 00:04:00 3.2 Add CSS Styles 00:16:00 3.3 Classes and IDs 00:07:00 3.4 Borders 00:06:00 3.5 Sizing 00:04:00 3.6 Padding and Margin 00:07:00 3.7 Text Styles 00:04:00 3.8 DIVs 00:08:00 3.9 Postioning 00:08:00 3.10 Hover 00:03:00 3.11 Easily Center Elements 00:03:00 3.12 Fonts 00:06:00 3.13 Challenge 00:23:00 3.14 CSS Outro 00:01:00 Bootstrap 4.1 Intro to Bootstrap 00:02:00 4.2 Install Bootstrap 00:10:00 4.3 Indenting and Containers 00:07:00 4.4 The Grid System 00:16:00 4.5 Images 00:07:00 4.6 Buttons 00:06:00 4.7 Challenge 3 00:11:00 4.8 Bootstrap Outro 00:01:00 Project 1 - Design a Landing Page 5.1 Landing Page Intro 00:01:00 5.2 Sketch Your Landing Page 00:05:00 5.3 The Top Section 00:16:00 5.4 Polish the Top Section 00:06:00 5.5 Adding Images 00:11:00 5.6 The Main Points Section 00:14:00 5.7 Collecting Emails With an Opt-In Form 00:11:00 5.8 Challenge 4 00:03:00 5.9 Landing Page Outro 00:02:00 Project 2 - Business Website 6.1 Business Site Intro 00:01:00 6.2 Sketch Up 00:03:00 6.3 Using Fancy Font Logo 00:07:00 6.4 Carousel Basics 00:10:00 6.5 Carousel Extras 00:09:00 6.6 Text on Images 00:15:00 6.7 Phone Number Icon 00:04:00 6.8 Google Maps 00:13:00 6.9 Font Awesome 00:09:00 6.10 Challenge 4 00:08:00 6.11 Business Site Outro 00:01:00 Project 3 - Portfolio 7.1 Intro 00:01:00 7.2 Portfolio Sketch 00:08:00 7.3 Jumbotron 00:10:00 7.4 Nav Bar 00:24:00 7.5 Panels 00:11:00 7.6 Challenge 5 00:13:00 7.7 Portfolio Outre 00:01:00 Hosting - Getting Your Website on the Internet 8.1 Hosting 00:01:00 8.2 Bluehost 00:06:00 8.3 Uploading 00:05:00 8.4 Tips 00:11:00 8.5 Hosting Outro 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Accountancy refers to the profession or studies of an accountant who keeps the record of financial work and taxes. Without proper accounting, business is meaningless. The Diploma in Accountancy course provides extensive lessons about accounting to make you prepare for the business world. The course covers the basics of accounting along with the concepts of the balance sheet, how to prepare the balance sheet, taxation, etc. You will learn the skills that you need to know for managing and operating the accounting of an organisation. Apart from these, the course includes investment management, auditing, marketing, retail and many more. In short, upon completion, you will be efficient enough to manage the accounting department. Therefore, the course is suitable for the managers and the people who want to obtain a career in accounting. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Accountancy is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Accountancy is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Getting the Facts Straight 00:30:00 The Accounting Cycle 00:30:00 The Key Reports 00:30:00 A Review of Financial Terms 00:30:00 Understanding Debits and Credits 00:15:00 Your Financial Analysis Toolbox 00:30:00 Identifying High and Low Risk Companies 00:30:00 The Basics of Budgeting 00:15:00 Working Smarter 00:10:00 Module 02 Professional Bookkeeper FREE 00:09:00 Defining a Business 00:07:00 Ethics in Accounting 00:05:00 Generally Accepted Accounting Principles (GAAP) 00:10:00 The Accounting Equation 00:07:00 Transactions 00:11:00 Financial Statements 00:13:00 The Accounting Equation and Transactions 00:16:00 Double-Entry System 00:11:00 Transactions - Journalizing 00:17:00 Journal Entries 00:38:00 Posting Entries 00:10:00 The Trial Balance 00:10:00 Finding Errors Using Horizontal Analysis 00:09:00 Horizontal Trend : Balance Sheet 00:21:00 Horizontal Trend: Income Statement 00:36:00 The Purpose of the Adjusting Process 00:15:00 Adjusting Entries - Prepaid Expenses 00:13:00 Adjusting Entries - Accrued Revenues 00:10:00 Adjusting Entries - Depreciation Expense 00:09:00 Adjustment Summary - Review 00:13:00 Vertical Analysis 00:33:00 Preparing a Worksheet 00:06:00 The Income Statement 00:11:00 Financial Statements - Definitions 00:12:00 Temporary vs. Permanent Accounts 00:19:00 Accounting Cycle Illustrated - Steps 1-5 00:11:00 Accounting Cycle Illustrated - Steps 6-10 00:12:00 Fiscal Year 00:09:00 Spreadsheet Exercise - Steps 1-4 00:11:00 Spreadsheet Exercise - Steps 5-7 00:37:00 Module 3 Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Module 4 Tax System in the UK 01:00:00 What Is Payroll? 00:30:00 Principles Of Payroll Systems 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 00:30:00 When Workers Leave Employment 01:00:00 Hiring Employees 00:30:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 00:30:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Mock Exam Mock Exam- Diploma in Accountancy 00:30:00 Final Exam Final Exam- Diploma in Accountancy 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: The 70-413 - Designing and Implementing a Server Infrastructure (MCSE) course will prepare you for the Exam 70-414: Implementing an Advanced Server Infrastructure. The course covers the advanced topics that IT professionals encounter in the enterprise environment. For passing the exam, you should have a thorough understanding of a fundamental server infra¬structure including monitoring, virtualisation, and high availability. There are four main objective areas on the 70-414 Exam which are discussed in the course thoroughly: Manage and maintain a server infrastructure Plan and implement a highly available enterprise infrastructure Plan and implement a server virtualisation infrastructure Design and implement identity and access solutions In the course, you will learn how to create the virtual infrastructure, plan and deploy virtual machines and implement solutions for the virtual administration. You will also learn about monitoring, high availability, updates, PKI, BCP and IDA. In short, the course will prepare you for the exam. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? 70-413 - Designing and Implementing a Server Infrastructure (MCSE) course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our 70-413 - Designing and Implementing a Server Infrastructure (MCSE) training course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Server Infrastructure - Upgrade and Migration Upgrade and Migration FREE 00:34:00 Windows Assessment and Deployment Kit (ADK) 00:20:00 HyperV Virtual Licensing 00:12:00 Cloning Domain Controllers 00:24:00 Imaging Strategies 00:19:00 Choosing a Deployment Method 00:07:00 Installing Windows AIK 00:07:00 New Features in Windows DS 00:04:00 Storage and File Services Storage and File Services 00:09:00 iSCSIes 00:14:00 DFS 00:15:00 Deploying and Configrueing DFS 00:14:00 BranchCache 00:06:00 Implementing BrancheCache 00:05:00 Discretionary Access Control 00:19:00 Resource Properties 00:09:00 Network Infrastructure Services Network Infrastructure Services 00:25:00 DHCP Server Placement Infrastructure 00:25:00 IPAM Definition and Benefits 00:25:00 DNS Namespace Design 00:26:00 DNS Records Needed by AD 00:09:00 DNS Design Considerations 00:11:00 Performance Monitor and DNS 00:08:00 Zone Transfers and Replications 00:09:00 Configuring Zone Transfers 00:05:00 Creating DNS Zones 00:08:00 DNS and High-Availability 00:11:00 Planning for External User Access Planning for External User Access 00:18:00 Authentication Protocols and Methods 00:15:00 Network Access Policies 00:10:00 Creating a VPN 00:18:00 Perimeter Networks 00:07:00 DirectAccess 00:16:00 RADIUS Authentication and NPS 00:10:00 Network Security 00:26:00 Connection Security Rules 00:03:00 Design and Implement Logical AD Infrastructure Design and Implement Logical AD Infrastructure 00:18:00 Guidelines for Designing AD DS Forests 00:19:00 Creating a Forest Root 00:18:00 Viewing and Editing the Schema 00:10:00 Creating a Forest Trust Part 1 00:06:00 Creating a Forest Trust Part 2 00:06:00 AD DS Domains 00:18:00 Install Second Domain Controller to Domain 00:12:00 Trust Relationships 00:29:00 OU Strategies 00:21:00 Exploring AD Permissions within OU Structure 00:09:00 Protecting OUs using PowerShell 00:08:00 Active Directory Groups 00:24:00 Creating Groups with Active Directory Administration Center 00:11:00 Creating Groups with PowerShell 00:05:00 Special Identities 00:05:00 D GPO AD GPO 00:14:00 Group Policy Categories 00:18:00 Group Policy Preferences 00:11:00 PowerShell Cmdlets 00:06:00 Designing a Physical AD Infrastructure Designing a Physical AD Infrastructure 00:19:00 Replication Topologies Ring 00:09:00 Site Links 00:12:00 Domain Controllers Domain Controllers 00:12:00 Best Practices Analyzer 00:07:00 HighAvailability 00:15:00 Mock Exam Mock Exam- 70-413 - Designing and Implementing a Server Infrastructure (MCSE) 00:20:00 Final Exam Final Exam- 70-413 - Designing and Implementing a Server Infrastructure (MCSE) 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Purchasing and procurement functions are about much than bringing goods and services into an organization. They are the foundation of strong, collaborative relationship with suppliers. Any business needs an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. The Logistic and Supply Chain Management is a crucial part of any successful business. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge. Changing customer expectations and competition mean that organizations must improve at an ever-increasing rate to stay ahead. This Professional Diploma in Supply Chain Management is a full package of the supply chain management system. Learning Outcomes: Allot a definition of supply chain management including logistics Narrate the vertical as well as virtual integration frameworks Realise the phases in the fundamental supply chain flow Arrange The participants for the supply chain Locate supply chain drivers as well as routes for optimising them Merge supply chain plans with your business strategy Fix the measurements for tracking with knowing how to integrate the associated data Learn about Troubleshoot fundamental supply chain problems Decipher the routes so as to make a progress for your supply chain, for example, exploiting the third-party logistics providers, insourcing processes, improvising maintainable and eco-friendly moves, leveraging process improvement plans, as well as forming newer methodologies Relate the terms related to supply chain Narrate the procurement department's role within the organization Realise the principles of the purchasing cycle Implement the steps required for managing a competitive bid process, as you get it from the request for proposals or qualifications through negotiating the contract Learn the process of setting up a competitive bid for a contract Know to defend their position on the factors for which a particular supplier should be chosen based on an evaluation process Learn how to be responsible for managing supplier performance, involving controlling quality as well as setting with monitoring standards Execute the tools of the procurement trade, out of PC-based applications to cloud-based solutions Interpret different terms so that you can understand the repeatedly used warehouse management Recognise the targets as well as the purposes of inventory management and assess your procedures for these goals Assess safety stock, reorder points, as well as order quantities Measure inventory management process Locate the segments of the inventory system Learn how can sustain fairer inventory perfection Relate to the consistent development with lean and what is all about Elaborate the concepts of the regular progress cycle: recognize, Plan, Application, and Recheck Implement Lean consistent development concepts for a case study Show ideas for consistent progress Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Professional Diploma in Supply Chain Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Professional Diploma in Supply Chain Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Getting Started 00:15:00 The Evolution of the Supply Chain 00:15:00 The Basic Supply Chain Structure 00:15:00 Supply Chain Drivers 00:15:00 Aligning Your Supply Chain with Business Strategy 00:15:00 Managing Supply Chain Risks 00:15:00 Tracking and Evaluating Supply Chain Data 00:30:00 Troubleshooting Supply Chain Problems 00:15:00 Sharing Supply Chain Activities 00:15:00 Sustainable Supply Chain Strategies 00:15:00 Applying Lean Techniques to the Supply Chain 00:15:00 The Future of Supply Chain Management 00:15:00 Module 02 Supply Chain Management Basics 00:30:00 The Purchasing Cycle 00:45:00 Purchasing Toolkit 01:00:00 Managing Competitive Bids 00:45:00 Improving Efficiency and Accuracy 00:30:00 Analyzing and Reducing Risk in the Supply Chain 00:30:00 Managing Internal Relationships 00:30:00 Tools of the Trade 00:30:00 Module 03 What is Inventory? 00:30:00 Types of Inventory 00:15:00 Key Players 00:30:00 Setting up the Warehouse 00:15:00 What Makes a Good Inventory Management System? 00:15:00 The Warehouse Inventory Cycle 00:15:00 Identifying Demand 00:15:00 The Receiving Process 00:15:00 Validating Inventory 00:15:00 The Put-Away Process 00:15:00 Maintaining Inventory Accuracy 00:30:00 The Outbound Process 00:30:00 Industry Trends 00:15:00 Module 04 Defining Continuous Improvement 00:15:00 Stage One - Identify Areas For Improvement 00:15:00 Stage Two - Create a Plan for Improvement 00:15:00 Stage Three - Implement the Changes 00:15:00 Stage Four - Review the Impact 00:15:00 Test Driving 00:15:00 Mock Exam Mock Exam- Professional Diploma in Supply Chain Management 00:30:00 Final Exam Final Exam- Professional Diploma in Supply Chain Management 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

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