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In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Overview Learn how to gain the upper hand in a dynamic discussion and leave any type of meeting with the results you want, using these 10 Killer Negotiating Killer Tools and Techniques. At work and in life, most people either love or hate to negotiate. But even those who like to do so may be using the wrong methods and become used to compromises from necessity. However, with this insightful, lively, and innovative training, you will know the professional tips and methods that top negotiators use to gain the best deals in any type of situation or business. This Negotiation course covers 10 simple strategies and recommendations that will make all the difference when it comes to making a great deal work for you. You will be shown such tactics as ignoring egotistical influences, giving way to another person to ultimately achieve your own goals, having total confidence in your abilities and objectives, and much more. This is a complete and practical guide to improving your bargaining skills and gaining the influence you want in professional and personal relationships. This best selling 10 Killer Negotiating Killer Tools and Techniques has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth 10 Killer Negotiating Killer Tools and Techniques is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The 10 Killer Negotiating Killer Tools and Techniques is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The 10 Killer Negotiating Killer Tools and Techniques is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the 10 Killer Negotiating Killer Tools and Techniques, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the 10 Killer Negotiating Killer Tools and Techniques will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the 10 Killer Negotiating Killer Tools and Techniques to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email. 

Course Overview Discover how to view and manipulate PDFs with the most reliable app used by millions of businesses when you take the Adobe Acrobat Pro DC Beginner course. Acrobat DC is trusted to create, edit, convert and print all types of PDFs by organisations on a global basis. Using this useful training, even if you have minimal experience of using or accessing PDFs, you will soon have the skills and confidence to present and exchange them with professional standards. This Adobe Acrobat tutorial provides expert information and easy-to-learn steps for any user who is just starting to get to grips with the app. There are good reasons for its wide usage, aside from its availability, and you'll be taught all of the functions that make it so valuable for business and personal activities. All essential functions are covered here, from customising toolbars to resizing text and exporting crucial documents. This provides the ideal opportunity to start using Adobe without becoming overwhelmed by the options and functions. Leap into action with Adobe Acrobat by taking enrolling now. This best selling Adobe Acrobat Pro DC Beginner has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Adobe Acrobat Pro DC Beginner is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Adobe Acrobat Pro DC Beginner is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Adobe Acrobat Pro DC Beginner is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Adobe Acrobat Pro DC Beginner, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Adobe Acrobat Pro DC Beginner will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Adobe Acrobat Pro DC Beginner to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

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Are you concerned about your prospects? Our expertly designed Counselling & Psychology Diploma course is here to solve all of your problems at once. Learn all the necessary skills to join the psychology & counselling industry with confidence. It is a demanding profession, with the average salary of a Psychologist in the UK around 55,000 GBP. This qualification enables you to pursue a rewarding career in a rapidly growing counselling and psychology sector. Through this Counselling & Psychology Diploma course, you will gain a thorough understanding of Counselling and Psychology. Learn how to assist people in dealing with personal and professional challenges. There are numerous opportunities to work in well-established institutions and companies. Enrol on our Diploma in Counselling and Psychology course today, become an expert in human minds, and take the first step toward a psychologist or counsellor career. Learning Outcomes After completing Counselling & Psychology Diploma course, the learner will be able to: Gain a thorough understanding of counselling. Understand the therapeutic relationship. Gain in-depth knowledge about positive psychology. Understand psychoanalytic therapy. Understand person‐Centred therapy. Understand Adlerian therapy. Understand psychoanalytic therapy. Understand Gestalt Therapy & cognitive‐behaviour therapy. Understand family therapy & feminist therapy. Why Choose Counselling & Psychology Diploma Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Counselling & Psychology Diploma Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Counselling & Psychology Diploma course. **Courses are included in this Bundle Course Course 01: Counselling & Psychology Diploma Course 02: Clinical Psychology Diploma Course 03: Drug and Alcohol Awareness Training Course 04: Level 3 Diploma in Healthcare Support Course 05: Mental Health Support Worker Course 06: Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course 07: Level 2 Certificate in Preparing to Work in Adult Social Care Course 08: Healthcare Management Training Course 09: Level 2 Certificate in Understanding Safeguarding and Prevent Course 10: Diabetes Awareness Training ***Others Included of This Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Counselling & Psychology Diploma course] Detailed course curriculum of the Counselling & Psychology Diploma Course: Module 01: Introduction: Toward an Integrative Approach in Counselling Module 02: Therapeutic Relationship: Exploring Clients' Symptoms and Strengths Module 03: Powered by Struggles and Strengths Module 04: Positive Psychology in Counselling: What is It? Module 05: Psychoanalytic Therapy Module 06: Adlerian Therapy Module 07: Existential Therapy Module 08: Person‐Centred Therapy Module 09: Gestalt Therapy Module 10: Behaviour Therapy Module 11: Cognitive‐Behaviour Therapy Module 12: Reality Therapy Module 13: Feminist Therapy Module 14: Family Therapy ------------------- Assessment Method After completing each module of the Counselling & Psychology Diploma Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Counselling & Psychology Diploma course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Counselling & Psychology Diploma course is suitable for anyone who wants to start a career as a psychologist or counsellor, as well as professionals who want to test their existing skills and knowledge. Requirements There are no specific requirements for this Counselling & Psychology Diploma course because it does not require any advanced knowledge or skills. Career path After completing Counselling & Psychology Diploma course, candidates may pursue careers. Certificates Certificate of completion Digital certificate - Included

Embroidery is an art form that brings patterns to life with every stitch, and this course offers a fantastic opportunity to explore the world of needle and thread from the comfort of your own home. Whether you're looking to create personalised gifts, embellish your wardrobe, or simply discover a new hobby, this course will guide you through everything you need to know. From learning the basic stitches to understanding fabric types, we’ll walk you through each step, ensuring that you feel confident as you progress. In this online course, we focus on developing your understanding of the essentials while keeping things fun and accessible. You'll discover how to create beautiful designs, experiment with colours, and find your own creative flair. With easy-to-follow lessons, this course is designed for anyone keen to develop a love for embroidery, regardless of skill level. Plus, no need for any in-person instruction—learn at your own pace, anytime, anywhere. Get ready to make your designs come alive, one stitch at a time! Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Embroidery Module 02: Fundamentals of Stitches Module 03: Designing Your First Embroidery Project Module 04: Stitching Your First Project Module 05: Introduction to Special Techniques Module 06: Taking Your Skills Further Learning Outcomes: Master fundamental embroidery stitches for versatile project execution. Demonstrate proficiency in designing and stitching embroidery projects independently. Explore and apply special techniques to enhance your embroidery repertoire. Develop the ability to conceptualise and execute unique embroidery designs. Acquire the skills to tackle complex embroidery projects with confidence. Cultivate creativity and precision, elevating your embroidery craftsmanship. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Beginners seeking a creative outlet. Individuals interested in textile arts. Craft enthusiasts looking to develop new skills. Those with a passion for DIY projects. Artists wanting to expand their medium. Anyone desiring a therapeutic and meditative hobby. Homemakers looking to add a personal touch to their decor. Individuals aiming to explore a traditional and timeless craft. Career path Textile Artist Craft Instructor Handicraft Designer Embroidery Blogger/Influencer Artisanal Home Decor Entrepreneur Embroidery Workshop Facilitator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you ready to dive into the world of recruitment? Our Recruitment Consultant Basics Course is designed to give you a solid understanding of the key elements needed for success in this fast-paced industry. Whether you're looking to begin your journey or refine your skills, this course covers everything you need to know. From the initial stages of recruitment to managing client relationships, we ensure that you build a foundation that prepares you for the challenges of the job market. Throughout the course, you'll explore the strategies that top recruitment consultants use to match candidates with the right roles, while managing expectations and ensuring a smooth process. Gain insights into client management, effective interviewing techniques, and the ins and outs of the recruitment lifecycle. This course is tailored to suit anyone looking to understand the core principles of recruitment and develop the essential skills for effective consultant work. With a clear, structured approach, we make sure you’re equipped with the knowledge to confidently pursue opportunities in the recruitment field. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Recruitment Consulting Module 02: Recruitment Process and Strategies Module 03: Candidate Assessment and Selection Module 04: Building Client and Candidate Relationships Module 05: Recruitment Strategies and Best Practices Module 06: Leveraging Technology in Recruitment Module 07: Legal and Ethical Considerations in Recruitment Module 08: Executive Search and Headhunting Module 09: International Recruitment and Global Talent Acquisition Learning Outcomes: Execute effective candidate assessment and selection techniques. Develop robust client and candidate relationships. Implement advanced recruitment strategies and best practices. Leverage technology proficiently within the recruitment process. Navigate legal and ethical considerations with confidence. Demonstrate expertise in executive search and global talent acquisition. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Recruitment Consultants Human Resources Professionals Talent Acquisition Specialists Career Changers Interested in Recruitment Business and Management Graduates Individuals Seeking Global Recruitment Knowledge Professionals Looking to Enhance Recruitment Strategies Those Pursuing a Career in Executive Search Career path Recruitment Consultant Talent Acquisition Manager HR Business Partner Executive Search Consultant International Recruitment Specialist Staffing Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Description: This Horticulture Diploma Level 3 is designed for those with some previous experience of horticulture and wanting to work in outdoor jobs and combines knowledge and practical work with employment experience. The course reflects the skills and knowledge needed to pursue a career in amenity horticulture. This course provides a broad grounding in horticulture with a wide range of skills and background knowledge and an emphasis on practical knowledge. You will learn a wide range of technical skills. Topics include completing a project in the land-based sector, business management in the land-based sector, understanding the principles of plant science and the principles of soil science. With this course, you'll be able to take your skills and knowledge of a centre-based environment to allow you to progress within the Horticulture industry or progress to further learning and/or training. You'll develop underpinning knowledge whilst practising skills that could be used within employment in the Horticulture sector. Certification: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Horticulture Diploma Level 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Horticulture Diploma Level 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Basic Botany 00:30:00 Plant Classification 00:15:00 Soil Science 00:30:00 Plant Nutrition Requirements 00:30:00 Plant Pests, Diseases & Problems 00:30:00 Module: 02 Basic Concepts of Organic Gardening 00:30:00 Weed Control 00:15:00 Plant Propagation 02:00:00 Amenity Horticulture, Plant Selection and Native Plants 01:00:00 Indoor Plants 00:45:00 Lawns 00:30:00 Order your Certificate Order Your Certificate 00:00:00