10980 Concept courses

Description: Microsoft Project 2010 is the latest version of Project, a companion project management application for Microsoft Office. This Microsoft Project 2010 Beginners - Complete Video Course teaches the basic commands and features of Microsoft Project 2010. Here, you will learn how to create and modify task lists, establish a project schedule, create calendars, assign resources to tasks, track costs, and work with different views and tables. You will also learn how to apply filters and groups, and sort task and resource data. This version includes a wide range of changes, including the new ribbon interface. Microsoft Project integrates with all the other Office application you regularly use. You will finish up the course with learning how to resolve resource conflicts. If you want to know more detail about Microsoft Project you have to be a part of this course. You will get all the basic knowledge from here, which will help you to pull up ahead. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Project 2010 Beginners - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Project 2010 Beginners - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started Project Management Concepts FREE 00:12:00 The Project Window 00:15:00 Project Files 00:10:00 The Help Window 00:02:00 Tasks Creating a Task List 00:10:00 Modifying a Task List 00:07:00 The Work Breakdown Structure 00:13:00 Tasks Scheduling Task Links 00:16:00 Task Relationships 00:09:00 Task Options 00:05:00 Resource Management The Base Calendar 00:07:00 Resources and Calendars 00:14:00 Project Costs 00:08:00 Views and Tables Working with Views 00:12:00 Working with Tables 00:04:00 Filters, Groups, and Sorting Filters 00:10:00 Groups 00:05:00 Sorting Tasks and Resources 00:05:00 Finalizing the Task Plan Finalizing Schedules 00:09:00 Handling Resource Conflicts 00:11:00 Mock Exam Mock Exam- Microsoft Project 2010 Beginners - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Project 2010 Beginners - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

***Diploma in Mastering Psychology*** Psychology is an enthralling subject that leads to many career opportunities. You could specialize in a field such as Neuropsychology or Child Psychology if you desire. If you want to work on a freelance basis, you could specialize in Clinical Psychology or Counselling. You could even specialize in Forensic or Criminal Psychology to help in reducing crime. As you can see, there are numerous options available with a Master of Psychology, and you could enjoy a well-paid and fulfilling career once you have qualified. This Diploma in Mastering Psychology course introduces various essential concepts, including fundamentals of Psychology, the biological behavior of Psychology, Psychology of Consciousness, Introduction to Intelligence, Psychological Disorders, Developmental Psychology, Social Psychology, and much more. Few professional positions demand greater commitment and responsibility than a qualified psychologist. Nevertheless, those who have what it takes to succeed in psychology enjoy a uniquely rewarding career with limitless opportunities for advancement. If a career dedicated to the well-being of others appeals to you, this Diploma in Mastering Psychology comes highly recommended! Learning Outcomes After completing this course, the learner will be able to: Understand the basic concepts of psychology. Understand the role of the biological perspective in Psychology. Gain a solid understanding of sensation and perception. Understand the basics of Intelligence. Gain in-depth knowledge about Developmental Psychology. Understand different types of Psychological Disorders. Have a clear understanding of Therapy and Counselling. Why Choose This Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Let's see what those 7 courses are included in this Bundle Courses*** Course 01: Diploma in Mastering Psychology Course 02: Mental Health Support Worker Course 03: Equality and Diversity Course 04: Level 3 Diploma in Healthcare Support Course 05: Clinical Psychology Diploma Course 06: Healthcare Management Training Course 07: Level 2 Award in Support Work in Schools and Colleges ***Other Benefits of Diploma in Mastering Psychology Bundle Courses*** Free 7 PDF Certificate Lifetime Access Free Retake Exam Tutor Support ------------------------- [ Note: Free PDF certificate as soon as completing the course] ***Diploma in Mastering Psychology*** Course Curriculum Module 01: Concepts of Psychology Module 02: Biological Behavior of Psychology Module 03: Sensation and Perception Module 04: Consciousness Module 05: Learning Module 06: Introduction to Intelligence Module 07: Memory Module 08: Emotions Module 09: Motivation Module 10: Developmental Psychology Module 11: Behaviors (Personality) Module 12: Social Psychology Module 13: Persuasion Module14: Psychological Disorders Module 15: Psychological Therapy Module16: Intro to Statistics, Tests and Measmenture ---------------- Assessment Method After completing each module of the Diploma in Mastering Psychology Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in Mastering Psychology course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Diploma in Mastering Psychology course is suitable for: Advice Workers Careers Advisers Counsellors Human Resources Officers Market Researchers Play Therapists Psychotherapists Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Description: This Microsoft Office 2010 Excel Intermediate - Complete Video Course builds on the skills and concepts taught in Excel 2010: Basic. You will learn how to use multiple worksheets and workbooks efficiently, and you will start working with more advanced formatting options including styles, themes, and backgrounds, create informative, eye-catching charts and harness the power of Excel's data analysis and filtering tools, how to create outlines and subtotals, how to create and apply cell names, and how to work with tables. You will save workbooks as Web pages, insert and edit hyperlinks, and learn to share workbooks by email. In addition, you'll find out how easy it is to create macros that let you manipulate data with the push of a button. You'll also discover how to use Goal Seek and Solver and apply them to real-world problems. And you'll set yourself apart from the casual Excel user by adding time-saving functions to your repertoire. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2010 Excel Intermediate - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2010 Excel Intermediate - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Using Multiple Worksheets and Workbooks Using Multiple Workbooks 00:05:00 Linking Worksheets with 3-D Formulas 00:05:00 Linking Workbooks 00:09:00 Managing Workbooks 00:04:00 Advanced Formatting Using Special Number Formats 00:10:00 Using Functions to Format Text 00:09:00 Working with Styles 00:08:00 Working with Themes 00:07:00 Other Advanced Formatting 00:17:00 Outlining and Subtotals Outlining and Consolidating Data 00:13:00 Creating Subtotals 00:06:00 Cell and Range Names Creating and Using Names 00:14:00 Managing Names 00:07:00 Tables Sorting and Filtering Data 00:09:00 Advanced Filtering 00:08:00 Working with Tables 00:10:00 Web and Sharing Features Saving Workbooks as Web Pages 00:05:00 Using Hyperlinks 00:06:00 Sharing Workbooks 00:03:00 Advanced Charting Chart Formatting Options 00:05:00 Combination Charts 00:08:00 Graphical Elements 00:11:00 Documenting and Auditing Auditing Features 00:05:00 Comments in Cells and Workbooks 00:04:00 Protection 00:08:00 Workgroup Collaboration 00:09:00 Templates and Settings Application Settings 00:08:00 Built-in Templates 00:04:00 Creating and Managing Templates 00:05:00 PivotTables and PivotCharts Working with PivotTables 00:14:00 Rearranging PivotTables 00:06:00 Formatting PivotTables 00:03:00 Using PivotCharts 00:04:00 Mock Exam Mock Exam- Microsoft Office 2010 Excel Intermediate - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2010 Excel Intermediate - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Dignity and Privacy Approved Online Training

Description: Are you interested in a career in computer science? Programming is the art of writing useful, maintainable, and extensible source codes which can be read or compiled by a computer system to perform a significant task. Take your first step towards learning core programming concepts and equip yourself with the practical knowledge and skills to resolve complicated problems. Discover all you need to know about programming language with this computer science course. By learning the correct programming theory, you will be able to analyse a problem and identify suitable solutions to those problems, which is a key part of web development. Apart from the theories of Algorithm analysis, this computer programming course also teaches the number system, arrays and their advantages, the process of analysing a problem, nodes and their Importance, and various sorting algorithms and their comparisons. There are no entry requirements for this course and you can study from the comfort of your own home. Enrol in this Diploma in Computer Science and Programming course today and learn to write code like an expert. Who is the course for? Anyone who wants to become a Good Programmer Anyone interested in the Computer Science Discipline Anyone who wants to learn how to problem solve like a Computer Scientist Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £14.99 or in PDF format at a cost of £11.99. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Kurt Anderson - Promo FREE 00:02:00 Kurt Anderson - 1 Introduction 00:01:00 Kurt Anderson - 2 Binary System 00:11:00 Analyzing Algorithms Kurt Anderson - 3 Complexity Introduction 00:02:00 Kurt Anderson - 4 Math Refresher Logarithmic Functions 00:11:00 Kurt Anderson - 5 Math Refresher Factorial Functions.TS 00:03:00 Kurt Anderson - 6 Math Refresher Algebraic Expressions.TS 00:03:00 Kurt Anderson - 7 n-notation 00:18:00 Kurt Anderson - 8 Big O 00:13:00 Kurt Anderson - 9 Big O Real World Example 00:10:00 Arrays Kurt Anderson - 10 How is Data Stored 00:09:00 Kurt Anderson - 11 Fixed Arrays 00:20:00 Kurt Anderson - 12 Circular Arrays 00:08:00 Kurt Anderson - 13 Dynamic Arrays 00:16:00 Kurt Anderson - 14 Array Review 00:08:00 Kurt Anderson - 15 Array Real World Examples 00:06:00 Linked Lists Kurt Anderson - 16 Nodes 00:04:00 Kurt Anderson - 16 Linked List 00:14:00 Kurt Anderson - 17 Linked List Run Times 00:15:00 Kurt Anderson - 18 Doubly Linked Lists 00:08:00 Kurt Anderson - 19 Tail Pointer 00:05:00 Kurt Anderson - 20 Linked List Real World Examples 00:03:00 Kurt Anderson - 21 Linked List Review 00:04:00 Stacks and Queues Kurt Anderson - 22 Stacks 00:10:00 Kurt Anderson - 20 Stack Example 00:11:00 Kurt Anderson - 23 Queues 00:09:00 Kurt Anderson - 24 Queue Examples 00:10:00 Kurt Anderson - 25 Queue and Stack Run Times 00:06:00 Kurt Anderson - 26 Stack and Queues Real World Examples 00:07:00 Sorting Algorithms Kurt Anderson - 27 Sorting Algorithm Introdcution 00:02:00 Kurt Anderson - 28 Bubble Sort 00:10:00 Kurt Anderson - 29 Selection Sort 00:10:00 Kurt Anderson - 30 Insertion Sort 00:09:00 Kurt Anderson - 31 Quick Sort 00:15:00 Kurt Anderson - 32 Quick Sort Run Times 00:10:00 Kurt Anderson - 33 Merge Sort 00:12:00 Kurt Anderson - 34 Merge Sort Run Times 00:08:00 Kurt Anderson - 35 Stable vs Nonstable 00:07:00 Kurt Anderson - 36 Sorting Algorithm Real World Examples 00:04:00 Trees Kurt Anderson - 37 Basics of Trees 00:08:00 Kurt Anderson - 38 Binary Search Tree 00:09:00 Kurt Anderson - 39 BST Run Times 00:08:00 Kurt Anderson - 40 Tree Traversals 00:13:00 Kurt Anderson - 41 Tree Real World Examples 00:05:00 Heaps Kurt Anderson - 42 Heap Introduction 00:04:00 Kurt Anderson - 43 Heap Step by Step 00:12:00 Kurt Anderson - 44 Heap Real World Examples 00:07:00 Conclusion Kurt Anderson - 45 Thank You 00:01:00 Course Certification Order Your Certificates and Transcripts 00:00:00

Whether it is a small local business or a multinational company, there is always a spot open for accountants and bookkeepers. This line of profession provides a secure job with a good salary and other additional benefits. The Accounting, Bookkeeping & Payroll - Complete Video Course(US) is here to equip you with the vital skills to establish a promising career in the accounting and bookkeeping sector. In this Accounting, Bookkeeping & Payroll - Complete Video Course(US), you will first receive a detailed introduction to accounting. Then the course will educate you on accounting equations, transactions and financial statements. You will be able to develop the ability to prepare worksheets, complete the accounting cycle, and post and adjust entries. The second section of the course will educate you on the principles of bookkeeping. You will learn how to manage the budget and sales tax. This valuable course will also ensure that you have the essential skills for payroll management.  After completing the Accounting, Bookkeeping & Payroll - Complete Video Course(US), you will receive a valuable certificate to enrich your resume. Enrol in this excellent course today to boost your skills and your career. Learning Outcomes Enrich your knowledge of accounting equations, transaction and financial statements Develop the skills for posting and adjusting entries Understand the process of preparing a worksheet Learn about the steps of the accounting cycle Familiarise yourself with the principles of bookkeeping Grasp the skills for budgeting and managing sales tax Acquire the essential skills and abilities for payroll management Who is this Course for? Accounting, Bookkeeping & Payroll - Complete Video Course(US) is certified by CPD Quality Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Accounting, Bookkeeping & Payroll - Complete Video Course(US) is fully compatible with any kind of device. Whether you are using Windows computers, Mac, smartphones or tablets, you will get the same experience while learning. You will be able to access the course with any internet connection from anywhere at any time without any kind of limitation. Assessment At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Why Choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet, or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email.   Certification After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.   Career Path After completing this Accounting, Bookkeeping & Payroll - Complete Video Course(US), you will be able to build up accurate knowledge and skills with proper confidence to enrich your career in the following professions Accountant Bookkeeper Finance Officer Payroll Supervisor Accounts Assistant Module 01 : Business Accounting Professional Bookkeeper Introduction Professional Bookkeeper FREE 00:09:00 Introduction to Accounting and Business Defining a Business 00:07:00 Ethics in Accounting 00:05:00 Generally Accepted Accounting Principles (GAAP) 00:10:00 The Accounting Equation The Accounting Equation 00:07:00 Transactions 00:11:00 Financial Statements 00:13:00 Analyzing Transactions The Accounting Equation and Transactions 00:16:00 Double-Entry System 00:11:00 Transactions - Journalizing 00:17:00 Entering Information - Posting Entries Posting Entries 00:10:00 The Trial Balance 00:10:00 Finding Errors Using Horizontal Analysis 00:09:00 Adjusting Process The Purpose of the Adjusting Process 00:15:00 Adjusting Entries Adjusting Entries - Prepaid Expenses 00:13:00 Adjusting Entries - Accrued Revenues 00:10:00 Adjusting Entries - Depreciation Expense 00:09:00 Adjustment Summary Adjustment Summary - Review 00:13:00 Vertical Analysis 00:33:00 Preparing a Worksheet Preparing a Worksheet 00:06:00 Financial Statements The Income Statement 00:11:00 Financial Statements - Definitions 00:12:00 Completing the Accounting Cycle Temporary vs. Permanent Accounts 00:19:00 The Accounting Cycle Illustrated Accounting Cycle Illustrated - Steps 1-5 00:11:00 Accounting Cycle Illustrated - Steps 6-10 00:12:00 Fiscal Year Fiscal Year 00:09:00 Spreadsheet Exercise Spreadsheet Exercise - Steps 1-4 00:11:00 Spreadsheet Exercise - Steps 5-7 00:37:00 Module 02 : Bookkeeping and Payroll Principles Introduction - GAAP FREE 00:15:00 Transactions 00:11:00 Overview of Internal Controls The Need for Internal Controls 00:24:00 Control Concepts 00:25:00 Subsidiary Ledgers and Special Journals Subsidiary Ledgers 00:16:00 Special Journals - Posting Sales Journal 00:18:00 Special Journals - Posting Cash Receipts 00:13:00 Reconciliations Purpose 00:14:00 Reconciliation 00:22:00 Who Should Perform the Reconciliation 00:12:00 Correcting Entries Correcting Entries 00:08:00 The Wrong Account 00:05:00 Sales Tax Sales Tax 00:13:00 Sales Tax Rules and Filing 00:13:00 Budgeting All Businesses Must Have a Strategic Plan 00:28:00 Types of Budgets 00:19:00 Accounting for Merchandising Merchandising Income Statement 00:17:00 Sales Discounts 00:15:00 Purchase Discounts 00:17:00 Accounting for Cash Defining Petty Cash 00:12:00 Accounting for Cash Over or Short 00:13:00 Cash Controls - The Bank Reconciliation 00:27:00 Payroll The Payroll Process 00:35:00 Payroll Process - Deduction Tables 00:21:00 Payroll Process - Earnings Record 00:24:00 Partnerships and Corporations The Partnership 00:19:00 Corporations 00:09:00 Preferred Stock 00:18:00 Accounts Receivable and Bad Debts Accounts Receivable 00:22:00 Bad Debts 00:17:00 Interim Profit or Loss Interim 00:09:00 Year End - Preparing to Close the Books Inventory 00:21:00 Inventory Obsolescence 00:20:00 Year End - Closing the Books Year End - Closing Journal Entries 00:14:00 Year End - Post Closing Trial Balance 00:18:00 Cash Flow What is Cash Flow 00:19:00 Cash Flow - The Indirect Method 00:23:00 The Direct Method 00:22:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

It is not necessary that you have to use professional software programs like QuickBooks or Zero for managing your financial records. If you are running a small business, a manual bookkeeping system may be beneficial. It is simple to use, and you can set up a basic bookkeeping system in just a few hours. Manual bookkeeping is easy, accurate and comprehensive with the original Cashflow Manager manual record keeping system. This simple method of bookkeeping can work well for sole traders or small business owners. You can use bookkeeping for analysing business activities, attracting investors, finding finance, lodge and pay tax, etc. Keeping bookkeeping record is a must. Learn the essential concepts of bookkeeping, its definition, how it works and how to use it in business in the Bookkeeping Systems Diploma course. What Will I Learn? By the end of the course you will be able to implement a bookkeeping system for your small business Understand common accounting terminology Understand the relationship between the books of prime entry in a manual system See how a manual system relates to a computerised system Requirements An interest in business Module 01 Introduction FREE 00:02:00 Manual System FREE 00:07:00 Computerised Systems FREE 00:10:00 How it Fits Together 00:08:00 Module 02 Ledgers 00:10:00 Trial Balance and Coding 00:10:00 PNL Account and Balance Sheet 00:04:00 AILE Personal 00:05:00

Want to be an event manager? Or want to enhance your skills of managing any event? Then enrol the Party Planning and Events Management Diploma course and learn the techniques of surprising anyone through innovative event management. Event Management has become a lucrative job nowadays. An event manager can create the smile for the children, brides or birthday girls. Want to arrange an adorable event for your princess? Or want to work as an event planner? Then the course is the best option for you. The course introduces you to the elements and concepts that will help you to organise an event successfully. You will learn to arrange any kinds of the party including children's party, launch party, hen party, wedding ceremony, surprise party, funeral, baby shower, business seminar, Christmas party, and more. Shortly, the course covers everything for managing an event such as time management, decoration, greetings, managing people, food and catering, and others. After studying the course, you will be able to arrange any kinds of events. What Will I Learn? Know the elements to make a successful event Plan an event Requirements No prior knowledge or experience assumed or necessary Introduction Introduction FREE 00:01:00 Events Management 00:11:00 Party Type Ideas FREE 00:13:00 Theming, Types, Tips Theming an event 00:07:00 The Psychology 00:08:00 Childrens parties 00:06:00 Qualities needed 00:06:00 Shoestring Budgets 00:04:00 Home Party Tips 00:07:00 Conclusion Conclusion 00:05:00

Course Description The goal of this Safeguarding Children Level 2 Course is to prepare educators, youth workers, social workers, childminders, and other professionals who collaborate with children to protect them. It is legally required of you as an adult to secure the welfare of children in your care and supervision by having a thorough awareness of safeguarding laws, policies, and procedures. The core concepts of safeguarding, including identifying when a child is at danger of abuse, understanding the national safeguarding framework, knowing how to make a referral, and knowing when to report your concerns, will be covered in detail in this extensive Safeguarding Children Level 2 Training Course. After completing this training program, you will have a thorough understanding of the fundamentals of child safety, applicable legislation, and what to do in the event that you suspect abuse or neglect. So, enrol now and finish your Level 2 Safeguarding Children training. Learning outcome  Familiarise with safeguarding Understand laws and guidance relevant to safeguarding children Gain in-depth knowledge of child abuse Deepen your understanding of child sexual exploitation How Much Do Child Care Workers Earn? Senior - £39,000(Appx.) Average - £28,000(Appx.) Starting - £21,000(Appx.) Requirement Our Safeguarding Children Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Safeguarding Children Level 2 Introduction to Safeguarding 00:21:00 Laws and Guidance 00:41:00 Child Abuse 00:46:00 Child Sexual Exploitation 00:34:00 Risks and Risk Assessment 00:16:00 Responding to Disclosure and Reporting 00:32:00 Things to Do after Referral 00:22:00 Record Keeping 00:15:00