12276 Communication courses

Practical Sales Skills 1 Day Workshop in Brighton

Communication Skills 1 Day Training in Norwich

Communication Skills 1 Day Training in Arbroath

Communication Skills 1 Day Training in Nottingham

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

10 Soft Skills You Need 1 Day Training in Portree

10 Soft Skills You Need 1 Day Training in Leeds

10 Soft Skills You Need 1 Day Training in Brighton

10 Soft Skills You Need 1 Day Training in Windsor Town

10 Soft Skills You Need 1 Day Training in Darlington