1065 Communication courses delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview To provide learners with the necessary knowledge and skills that are common in all Cisco Unified Communications Manager deployments and additionally, those that are required to fully implement a single site solution. Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new 5-day ILT class designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment. Cisco Unified Communications support several features and mechanisms to secure voice signaling and communications and to mitigate attacks against Cisco Unified Communications networks. The Implementing Cisco Unified Communications Security (UCSEC) v1.0 course introduces security mechanisms and describes different implementation scenarios that increase the security level of Cisco Unified Communications networks. Course Outline Course Overview Module 1 - Vulnerabilities of Cisco Unified Communications Networks and Security Fundamentals Module 2 - Network Infrastructure Security Module 3 - Cisco Unified Communications Manager and Endpoint Security Features Module 4 - Secure Cisco Unified Communications Integration and Features

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Phone Network Administrators Phone Network Engineers Data System Administrators Entry-level Network Engineers Channel Partners/Resellers, Customers, Employees Overview Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Describe user configuration and the user web interface Explain basic phone options and the use of BAT Explain the route plan and on-net/off-net calling Describe the various media resources, including conferencing and MOH Describe the basic phone features and use of hunt groups Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involves routers, switches, or Cisco IOS software configuration. Exploring IP Telephone Traditional Voice versus IP Telephony Clustering Overview Intracluster Communications Cisco Unified Communications Manager Clusters Clustering Options Platform Requirements Describing Deployment Models Single-Site Deployment Centralized Call-Processing Deployment Distributed Call-Processing Deployment Distributed Single-Cluster Call-Processing Deployment Hybrid Call-Processing Deployment New Advanced Multicluster Options Understanding Advanced Multisite Features Need for CAC Deploying AAR Survivable Remote Site Telephony SRST Failover Logging in to Cisco Unified Communications Manager Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability Logging In to Cisco Unified Operating System Administration and the DRS Navigation Menu Command-Line Interface Examining Basic Server Configuration Server Configuration?Eliminating DNS Reliance Configuring Enterprise Parameters Describing Multilevel Administration Configuring Multilevel Administration Creating End Users Creating Roles Creating User Groups Assigning Users to User Groups Configuring DRS Backup and Restore Procedures DRS Backup Procedures DRS Restore Procedures Understanding User Configuration Understanding User Management Configuring Users Using the User Web Pages Understanding the User Web Pages Using the User Web Pages Configuring System Parameter Cisco Unified CM Configuration Cisco Unified Communications Manager Group Configuration Phone NTP Configuration Date/Time Group Codecs and Regions Location Configuration Device Pool Configuration DHCP Service Configuration Device Defaults Configuration Clusterwide Parameters Licensing Supporting Cisco Unified IP Phones Cisco Unified IP Phones Overview Specialized Cisco Unified IP 7900 Series Phones Phone Button Templates Softkey Templates Exploring Phone Registration and IP Phone Communications Cisco Unified IP Phone Registration Cisco Unified IP Phone Configuration Utilizing the Bulk Administration Tool (BAT) Overview of Cisco Unified Communications Manager BAT Cisco Unified Communications Manager TAPS Implementing Dial Plan Connectivity Organizational Dial Plan Trunks Gateways Creating Route Plans Dial Plan Overview Route Pattern Overview Digit Collection Call Routing Configuring Transition Patterns and Route Filters Translation Patterns The 9.@ Pattern Route Filters Implementing Digit Manipulation Discard Digits Instruction Transformation Masks Route Plan Report Defining Class of Control Overview of Class of Control Partitions CSS Configuration PLAR Application Using Class of Control Features Call Restriction Time of Day Routing Traditional vs. Line/Device Approach Defining Media Resources Overview of Media Resources Conference Bridge Media Termination Points Transcoder Music on Hold Annunciator Exploring Media Resource Management MRG Management Configuring MRGs Configuring MRGLs Describing Basic Features Call Park Call Pickup Cisco Call Back Shared Lines with Barge and Privacy Exploring Hunt Groups Hunt Group Overview Line Group Configuration Hunt List Configuration Hunt Pilot Configuration Final Forwarding Describing Phone Services Cisco IP Phone Services Cisco Phone Services Configuration

Are you confident your organisation could cope if a bad news story went viral and you were besieged by the media? Would you be able to fend off a determined and aggressive journalist, take control and deliver your key messages? Our crisis communications courses show you how to cope when your organisation is under fire, and protect your good name. We can: Train your spokespeople to handle challenging interviews, pitting their wits against a hostile reporter Train your PR team to manage communications during an unfolding crisis Deliver a fast-paced crisis simulation where your team have to decide how to handle the press during an unfolding emergency Facilitate a crisis strategy workshop, where we work together to develop your crisis communications strategy All of our crisis communications courses are bespoke, so we will design each one to meet your specific needs. Areas we can cover include: How a crisis can escalate in seconds How journalists respond to bad news stories How to develop effective key messages & write holding statements How to manage your social media How to take control of an interview and get your message across How to handle press conferences and doorsteps Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for Collaboration engineers and administration professionals in job roles such as: Network administrator Network architect Network designer Network engineer Network manager Overview After taking this course, you should be able to: Analyze and troubleshoot SIP, H.323, and media protocols Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager Implement call coverage in Cisco Unified Communications Manager Configure and troubleshoot Cisco Unified Communications Manager Device Mobility Configure and troubleshoot Cisco Unified Communications Manager Extension Mobility Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility Implement Cisco Unified Communications Manager Express for SIP phones Implement globalized call routing within and between Cisco Unified Communications Manager clusters Implement Media Gateway Control Protocol (MGCP) fallback and Survivable Remote Site Telephony (SRST) in Cisco Unified Communications Manager and in Cisco IOS XE gateways Implement Call Admission Control and Automated Alternate Routing (AAR) in Cisco Unified Communications Manager Implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters Troubleshoot multisite Cisco Unified Communications Manager deployments Implement Intercluster Lookup Service (ILS) between Cisco Unified Communications Manager clusters and enable General Data Protection Regulation (GDPR) Configure and troubleshoot Cisco Unified Border Element In this course, you will learn how to use Cisco© Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. This course prepares you for the 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) concentration exam and CCNP-Collaboration certification. Course Outline Analyzing and Troubleshooting Signaling and Media Protocols Implementing Cisco Unified Communications Manager Supplemental Services Implementing Call Coverage in Cisco Unified Communications Manager Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility Configuring and Troubleshooting Cisco Unified CM Unified Mobility Implementing Cisco Unified Communications Manager Express Implementing Globalized Call Routing Implementing Remote Site Survivability Implementing Call Admission Control in Cisco Unified Communications Manager Implementing URI Calling in Cisco Unified Communications Manager Troubleshooting Multisite Cisco Unified Communications Manager Deployments Examining Global Dial Plan Replication Configuring and Troubleshooting Cisco Unified Border Element Lab outline Analyze SIP, H.323, and Media Protocols Troubleshoot SIP and Media Protocols Implement Cisco Unified Communications Manager Supplemental Services Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager Configure Device Mobility Troubleshoot Cisco Unified Communications Manager Device Mobility Configure Cisco Unified Communications Manager Extension Mobility Troubleshoot Cisco Unified Communications Manager Extension Mobility Configure Cisco Unified Mobility Troubleshoot Cisco Unified Mobility Implement Endpoints in Cisco Unified Communications Manager Express Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express Implement Calling Privileges in Cisco Unified Communications Manager Express Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express Implement Globalized Call Routing Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment Implement MGCP Fallback and Survivable Remote Site Telephony Implement Call Admission Control Implement a URI-Based Dial Plan for Multisite Deployments Troubleshoot Globalized Call Routing Troubleshoot Call Admission Control Implement Global Dial Plan Replication Implement Cisco Unified Border Element Troubleshoot Cisco Unified Border Element

Duration 5 Days 30 CPD hours This course is intended for Students preparing to take the CCNP Collaboration certification Network administrators Network engineers Systems engineers Overview After taking this course, you should be able to: Describe the Cisco Collaboration solutions architecture Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP) Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication Implement Cisco Unified Communications Manager provisioning features Describe the different codecs and how they are used to transform analogue voice into digital streams Describe a dial plan, and explain call routing in Cisco Unified Communications Manager Implement Public Switched Telephone Network (PSTN) access using MGCP gateways Implement a Cisco gateway for PSTN access Configure calling privileges in Cisco Unified Communications Manager Implement toll fraud prevention Implement globalized call routing within a Cisco Unified Communications Manager cluster Implement and troubleshoot media resources in Cisco Unified Communications Manager Describe Cisco Instant Messaging and Presence, including call flows and protocols Describe and configure endpoints and commonly required features Configure and troubleshoot Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection call handlers Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic Define QoS and its models Implement classification and marking Configure classification and marking options on Cisco Catalyst switches The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.1 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS©) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.This course helps prepare you to take the exam:350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)After you pass this exam, you earn Cisco Certified Specialist - Collaboration Core certification and satisfy the core requirement for these certifications:CCNP CollaborationCCIE CollaborationThis course prepares you for the 300-435 Automating Cisco Enterprise Solutions (ENAUTO) certification exam. Introducing Automation for Cisco Solutions (CSAU) is required prior to enrolling in Implementing Automation for Cisco Enterprise Solutions (ENAUI) because it provides crucial foundational knowledge essential to success. Course Outlines Describing the Cisco Collaboration Solutions Architecture Exploring Call Signaling over IP Networks Integrating Cisco Unified Communications Manager LDAP Implementing Cisco Unified Communications Manager Provisioning Features Exploring Codecs Describing Dial Plans and Endpoint Addressing Implementing MGCP Gateways Implementing Voice Gateways Configuring Calling Privileges in Cisco Unified Communications Manager Implementing Toll Fraud Prevention Implementing Globalized Call Routing Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager Describing Cisco Instant Messaging and Presence Enabling Cisco Jabber© Configuring Cisco Unity Connection Integration Configuring Cisco Unity Connection Call Handlers Describing Collaboration Edge Architecture Analyzing Quality Issues in Converged Networks Defining QoS and QoS Models Implementing Classification and Marking Configuring Classification and Marking on Cisco Catalyst Switches

Duration 3 Days 18 CPD hours This course is intended for This course is recommended for administrators and engineers. Overview What you'll learn: Understand the differences between Citrix Virtual Apps and Desktops 2203 LTSR on-premises and the Citrix DaaS. Install, configure, and manage Citrix Cloud Connectors. Create Citrix DaaS workloads. Deliver app and desktop resources to users. Migrate existing on-premises Citrix Virtual Apps and Desktops 2203 LTSR infrastructure to Citrix Cloud. In this course you will learn how to create a new Citrix DaaS deployment and how to migrate to Citrix DaaS from an on-premises Citrix Virtual Apps and Desktops Site. Get hands-on as the course guides you through the architecture, communications, management, installation, and configuration of Citrix DaaS on Citrix Cloud and resource locations that the host apps and desktops for your users. This course is a necessary step in enabling you with the right training and skills, to not only understand, manage, and deliver successfully, but also to make well-informed planning decisions along the way. Module 1: Introduction to Citrix DaaS New Citrix Workspace Packaging Citrix Virtual Apps and Desktops - On- Premises Site What is Citrix Cloud? Why Citrix DaaS? What is a Migration from Citrix Virtual Apps and Desktops to Citrix DaaS? Citrix Cloud Administration Module 2: Planning - Citrix DaaS Architecture, Security, and Operations Architecture and Deployment Options Citrix DaaS Security Citrix DaaS Operations Module 3: Planning - Citrix Cloud Connectors Cloud Connector Architecture Cloud Connector Services and Communications Overview Cloud Connector Operations in a Resource Location Cloud Connector Resiliency Installing, Updating, and Removing Cloud Connectors Supported Domain Scenarios for Cloud Connectors Securing Cloud Connector Communications Local Host Cache (LHC) Citrix Cloud Connector vs Delivery Controller Operations Module 4: Planning - Citrix DaaS Resource Locations Citrix DaaS Resource Locations Citrix DaaS Hosting Connections Zones Module 5: Active Directory, Authentication, and Authorization Active Directory Design Options Desktops from Non-Domain Joined VDAs Citrix Federated Authentication Service and Identity Provider Services Module 6: Planning - Provisioning VDA Workloads and Delivering Resources Master Images Machine Creation Services (MCS) in Citrix DaaS Citrix Provisioning in Citrix DaaS Machine Catalogs Delivery Groups Citrix Cloud Library Module 7: Planning - Provisioning VDA Workloads and Delivering Resources Selecting Between Citrix digital workspace experience and StoreFront Citrix StoreFront and Citrix digital workspace experience Communications Selecting Between Citrix Gateway Service and On-Premises Citrix Gateway Access Layer Communications User Authentication Module 8: Planning - Citrix DaaS Administration Citrix Cloud Manage and Monitor Delegated Administration Citrix DaaS Remote PowerShell Software Development Kit Manage Multiple Resource Locations Module 9: Planning - Public Cloud Considerations General Public Cloud Considerations Using Autoscale to Power Manage Machines in a Public Cloud Microsoft Azure as a Citrix DaaS Resource Location Amazon Web Services as a Citrix DaaS Resource Location Google Cloud as a Citrix DaaS Resource Location Module 10: Planning - Migrating to Citrix DaaS from Citrix Virtual Apps and Desktops Citrix Cloud Migration Options and Considerations Citrix Automated Configuration Tool Citrix Image Portability Service Module 11: Manage - Operations and Support in Citrix Cloud Citrix Cloud Connector Support Updating and Rolling Back Machine Catalogs VDA Restore Citrix Self-Help Strategy Monitor Your Environment Additional course details: Nexus Humans CWS-250 Citrix DaaS Deployment and Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-250 Citrix DaaS Deployment and Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is recommended for administrators and engineers. Overview What you'll learn: Understand the differences between Citrix Virtual Apps and Desktops 2203 LTSR on-premises and the Citrix DaaS. Install, configure, and manage Citrix Cloud Connectors. Deploy and manage Virtual Delivery Agent machines to on-premises resource locations as well as in Microsoft Azure using MCS. Integrate Citrix Cloud and Citrix Virtual Apps and Desktops 2203 LTSR with Microsoft Azure Active Directory. Provide remote access with Citrix StoreFront and Citrix Gateway on Microsoft Azure. In this course you will learn how to create a new Citrix DaaS deployment on Citrix Cloud, with a resource location on Microsoft Azure. You will also learn how to migrate to Citrix DaaS from an on-premises Citrix Virtual Apps and Desktops Site. Get hands-on as the course guides you through the architecture, communications, management, installation, and configuration of Citrix DaaS on Citrix Cloud and a Microsoft Azure resource location that will host apps and desktops for your users. This course is a necessary step in enabling you with the right training and skills, to not only understand, manage, and deliver successfully, but also to make well-informed planning decisions along the way. Module 1: Introduction to Citrix DaaS New Citrix Workspace Packaging Citrix Virtual Apps and Desktops - On-Premises Site What is Citrix Cloud? Why Citrix DaaS? What is a Migration from Citrix Virtual Apps and Desktops to Citrix DaaS? Citrix Cloud Administration Module 2: Planning - Citrix DaaS Architecture, Security, and Operations Architecture and Deployment Options Citrix DaaS Security Citrix DaaS Operations Module 3: Planning - Citrix Cloud Connectors Cloud Connector Architecture Cloud Connector Services and Communications Overview Cloud Connector Operations in a Resource Location Cloud Connector Resiliency Installing, Updating, and Removing Cloud Connectors Supported Domain Scenarios for Cloud Connectors Securing Cloud Connector Communications Local Host Cache (LHC) Citrix Cloud Connector vs Delivery Controller Operations Module 4: Planning - Citrix DaaS Resource Locations Citrix DaaS Resource Locations Citrix DaaS Hosting Connections Zones Module 5: Active Directory, Authentication, and Authorization Active Directory Design Options Desktops from Non-Domain Joined VDAs Citrix Federated Authentication Service and Identity Provider Services Module 6: Planning - Provisioning VDA Workloads and Delivering Resources Master Images Machine Creation Services (MCS) in Citrix DaaS Citrix Provisioning in Citrix DaaS Machine Catalogs Delivery Groups Citrix Cloud Library Module 7: Planning - Provide Access in Citrix Cloud Selecting Between Citrix digital workspace experience and StoreFront Citrix StoreFront and Citrix digital workspace experience Communications Selecting Between Citrix Gateway Service and On-Premises Citrix Gateway Access Layer Communications User Authentication Module 8: Planning - Citrix DaaS Administration Citrix Cloud Manage and Monitor Delegated Administration Citrix DaaS Remote PowerShell Software Development Kit Manage Multiple Resource Locations Module 9: Planning - Public Cloud Considerations General Public Cloud Considerations Using Autoscale to Power Manage Machines in a Public Cloud Microsoft Azure as a Citrix DaaS Resource Location Amazon Web Services as a Citrix DaaS Resource Location Google Cloud as a Citrix DaaS Resource Location Module 10: Planning - Migrating to Citrix DaaS from Citrix Virtual Apps and Desktops Citrix Cloud Migration Options and Considerations Citrix Automated Configuration Tool Citrix Image Portability Service Module 11: Manage - Operations and Support in Citrix Cloud Citrix Cloud Connector Support Updating and Rolling Back Machine Catalogs VDA Restore Citrix Self-Help Strategy Monitor Your Environment Module 12: Introduction to Citrix DaaS on Microsoft Azure Partnering for Success Module 13: Planning - Citrix DaaS Resource Location on Microsoft Azure Overview of Citrix DaaS Components Creating a Citrix DaaS Deployment Overview Module 14: Planning - Microsoft Azure Overview Azure Virtual Network Structure Azure Virtual Network Connectivity Azure Virtual Resources Azure Active Directory Identity and Access Management Azure Active Directory Options and Considerations Module 15: Planning - Deploying Citrix DaaS on Microsoft Azure Citrix DaaS Resource Locations in Azure Citrix DaaS Components in Azure Creating and Managing Workloads in an Azure Resource Location Module 16: Planning - Provide Access to End Users Providing Access to Resources in Citrix Cloud Citrix Gateway Deployment Options Deploying Citrix Gateway or ADC in Azure GSLB and StoreFront Optimal Gateway in Hybrid Environments Module 17: Rollout - Citrix DaaS Deployment on Microsoft Azure Citrix Workspace App Rollout Preparing Migration of End-Users to Workspace Platform Module 18: Managing - Citrix DaaS Workloads on Microsoft Azure Maintaining Citrix Gateway Backup and Monitoring in Azure Maintaining Master Images in Azure Monitoring VDAs in Manage Console and Azure Module 19: Optimize - Citrix DaaS on Microsoft Azure Managing Azure Costs Using Azure Pricing Calculator - Instructor Demo Additional course details: Nexus Humans CWS-252 Citrix DaaS Deployment and Administration on Microsoft Azure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-252 Citrix DaaS Deployment and Administration on Microsoft Azure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is for the Information Systems communications professional who is planning to install TCP/IP for z/OS and for TCP/IP users who are interested in installing and customizing IBM's TCP/IP product in interoperability environments and main applications. Overview Describe IBM's z/OS TCP/IP product offering Describe the installation requirements and system customization for the z/OS TCP/IP implementation Define network interface attachments that produce connectivity for z/OS TCP/IP communications Construct TCP/IP configuration statements for z/OS to allow operation and connectivity to an existing TCP/IP network Configure TCP/IP for z/OS for basic communications functions Construct TCP/IP configuration statements for z/OS for selected TCP/IP application protocols services This course is designed to provide the skills for basic implementation and customization of TCP/IP on z/OS. TCP/IP for z/OS introduction . z/OS system prerequisites for TCP/IP . Basic customization . Network interfaces . Name services . OMPRoute . Telnet . Enterprise Extender . SyslogD . FTP . SMTP . Additional course details: Nexus Humans CB69 IBM TCP/IP for z/OS Implementation Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CB69 IBM TCP/IP for z/OS Implementation Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools