10575 Communication courses in Viewpark delivered Online

Delighting customers goes far beyond solving issues—it’s about creating connections, maintaining trust, and ensuring every interaction counts. Our Customer Support Specialist Course is designed to equip learners with the confidence and understanding to navigate customer-facing roles in retail environments, where expectations are high and patience is often tested. Whether you're handling complaints, guiding purchases, or managing queues, this course offers insight into the psychology behind buyer behaviour, the art of communication, and the essentials of retail service strategy. From mastering the sales process to understanding consumer rights, the curriculum covers every angle of support work within a retail setting. You'll explore how to negotiate effectively, manage store safety, analyse trends, and engage with customers across different sales channels. With a strong focus on communication, behavioural insight, and operational knowledge, this course provides a solid foundation for anyone looking to build a rewarding role in customer support—one interaction at a time. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Specialist training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Course Overview Email is a widespread form of communication. But certain etiquette must be maintained in emails, especially for work emails. However, many of us struggle to express ourselves well in emails or maintain a formal tone. This Email Writing Training course was designed to assist you with this challenge. You won’t have to worry about your writing skills if you take this Email Writing Training course. So, enrol in our Email Writing Training course and be able to email your boss or professor with confidence. This Email Writing Training course excellently demonstrates the process and methods of writing a proper email. After taking this course, you will learn how to manage your inbox, format your content, adhere to expected email etiquette, avoid potentially offensive language, and keep to an appropriate style. Moreover, you will be taught how to deliver and forward messages and attach pictures and documents to the inbox. Join our Email Writing Training course and improve your email communication. Learning Outcomes After completing this Email Writing Training course, learners will be able to: Acknowledge the importance of efficient email communication and some traits of a good email Improve your ability to write fantastic emails by learning the fundamentals Be able to create excellent emails for everyday use Get some exclusive tips and tricks to write formal emails flawlessly Avoid having an unorganised inbox by effectively managing your email Utilise a variety of techniques to make your e-mail look more appealing and professional Assessment and Certification At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career path: Whether you are a student or an employee who needs to send emails daily, join this Email Writing Training course to enhance your writing skills. After you finish this course, you will be able to write a perfect email and be able to shine in any position: Primary School Teacher Professor HR manager Consultant Content and copywriting executive Content Editor

Microsoft Project 2021 is a complete lifecycle project management tool that manages complex projects efficiently. This all-encompassing course molds you into an expert in project management with fundamentals to advanced techniques to handle projects of all sizes and gain confidence and proficiency in project planning, execution, and reporting.

Spreadsheet chaos? Sorted. This Microsoft Excel: 8 in 1 Premium Courses Bundle goes far beyond basic number crunching. You’ll explore not just Excel, but also the full Microsoft Office suite—Word, PowerPoint, Outlook, Access, Project—plus Power BI and SQL for those ready to flirt with data like it’s the office gossip. Whether you're spreadsheet shy or pivot table proud, this bundle keeps things tidy, stylish and fully functional. The content takes you through formulas, formatting, business reporting, data visualisation, and database management with clear, structured learning. No fluff, no filler—just focused skills that help you navigate office software with the confidence of someone who actually knows what they're doing. Upgrade your workflow one formula at a time. Learning Outcomes: Build and manage Excel spreadsheets with confidence and clarity. Create professional documents and reports using MS Word. Deliver sharp, engaging slides with MS PowerPoint tools. Handle email, tasks and calendars using MS Outlook efficiently. Analyse data using Power BI and basic SQL queries. Organise databases using Access and manage projects in MS Project. Who is this Course For: Professionals handling spreadsheets and reports on a regular basis. Office staff looking to improve Microsoft Office fluency. Admins managing communication, scheduling and document creation. Individuals working in finance, HR or operations roles. Data beginners who want to explore Power BI and SQL basics. Project coordinators managing deadlines and resource tracking. Job seekers looking to polish their office software knowledge. Anyone who thinks “VLOOKUP” sounds like tech wizardry. Career Path: Data Entry Clerk – £21,000 average salary Office Administrator – £24,500 average salary Business Analyst Assistant – £28,000 average salary Project Coordinator – £32,000 average salary Junior Data Analyst – £30,500 average salary Executive Assistant – £33,000 average salary

Life Coaching: Life Coaching Course Online Introducing Life Coaching: Life Coaching Course "Empowering the Next Generation" Online course! Study Life Coaching: Life Coaching Course online and take the first steps toward a long-term successful career. This course will help you enhance your CV, impress potential employers, and stand out from the crowd. One of the most commonly asked questions is, "What is Life Coaching?" Life Coaching: Life Coaching Course is more than just giving advice. Life Coaching: Life Coaching Course entails developing a relationship with the client and assisting them in determining what they can do to achieve their goals. As a life coach, it is important to understand your client's needs and the changes they need to make to improve their lives. Main Course: Level 7 Life Coaching Course Additional Free Courses included with Life Coaching: Life Coaching Course Free Course: Course 01: Dealing with Difficult People Course 02: Level 5 Negotiation Skills Course 03: Communication Skills Special Offers of this Life Coaching: Life Coaching Course: This Life Coaching: Life Coaching Course includes a FREE PDF Certificate. Lifetime access to this Life Coaching: Life Coaching Course Instant access to this Life Coaching: Life Coaching Course 24/7 Support Available to this Life Coaching: Life Coaching Course [ Note: Free PDF certificate as soon as completing Life Coaching: Life Coaching Course] Life Coaching: Life Coaching Course Online This Life Coaching: Life Coaching Course consists of 12 modules. Course Curriculum of Life Coaching: Life Coaching Course Module 01: Life Coaching Fundamentals Module 02: The Process of Life Coaching Module 03: Emerging Communication Skills Module 04: Introduction to Neuro-Linguistics Programming (NLP) Module 05: Mental Skills Development Module 06: Physical Skills Development Module 07: Body Language Module 08: Emerging Organizational Skills Module 09: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression Certification of Life Coaching: Life Coaching Course After completing the Life Coaching: Life Coaching Course, you can instantly download your certificate for FREE. Assessment Method of Life Coaching: Life Coaching Course After completing Life Coaching: Life Coaching Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Who is this course for? Life Coaching: Life Coaching Course Online This Life Coaching: Life Coaching Course is open to candidates with no prior expert experience from all backgrounds. This Life Coaching course is perfect for: Life Coaches Students Fresh Graduates Job Seekers Requirements Life Coaching: Life Coaching Course Online To enrol in this Life Coaching: Life Coaching Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Life Coaching: Life Coaching Course. Be energetic and self-motivated to complete our Life Coaching: Life Coaching Course. Basic computer Skill is required to complete our Life Coaching: Life Coaching Course. If you want to enrol in our Life Coaching: Life Coaching Course, you must be at least 15 years old.

Lifeguard: Lifeguard Course Online Introducing the ultimate course Lifeguard: Your Gateway to Safety! Dive into a rewarding and life-saving career with our comprehensive Lifeguard: Lifeguard Course. Whether you are an aspiring lifeguard or seeking to enhance your existing skills, this Lifeguard: Lifeguard course is your passport to becoming a confident and competent lifeguard: lifeguard. Through this Lifeguard: Lifeguard Course get acquainted with the fundamentals of lifeguarding. Learn about the crucial role lifeguards play in ensuring the safety of individuals in aquatic environments. Discover the importance of professionalism, effective communication, and the lifeguard's responsibilities. With this Lifeguard: Lifeguard Course understand how to identify distress signals and signs of drowning, enabling you to respond swiftly and save lives. Through this Lifeguard: Lifeguard Course you will also learn how to proactively manage risks and prevent accidents from occurring. By enrolling in the Lifeguard: Lifeguard Course, you are not just acquiring essential lifeguarding skills – you're becoming a guardian of lives. Embark on this exciting Lifeguard: Lifeguard Course today and become a certified lifeguard: lifeguard, equipped with the knowledge, skills, and confidence to save lives and ensure the safety of all those enjoying aquatic environments. Enroll in Lifeguard: Lifeguard Course and make a splash in your career! Main Course: Lifeguard Course Courses Included with This Lifeguard: Lifeguard Bundle. Along with Lifeguard: Lifeguard Course you will get free Workplace First Aid Training Along with Lifeguard: Lifeguard Course you will get free Ambulance Care Assistant Special Offers of this Lifeguard: Lifeguard Course: This Lifeguard: Lifeguard Course includes a FREE PDF Certificate. Lifetime access to this Lifeguard: Lifeguard Course Instant access to this Lifeguard: Lifeguard Course 24/7 Support Available to this Lifeguard: Lifeguard Course Lifeguard: Lifeguard Course Online The Lifeguard Training course is broken down into several in-depth modules. Lifeguard: Lifeguard Course, get acquainted with the fundamentals of lifeguarding. You'll be able to take precise observations, manage risk and safety effectively, and work as a lifeguard. Additionally, you'll discover how to respond in an emergency and how to perform a rescue operation by our Lifeguard: Lifeguard course. Our Lifeguard: Lifeguard course will educate you in first aid and how to handle cardiac emergencies, among other things. Discover the importance of Lifeguard: Lifeguard professionalism, effective communication, and the lifeguard's responsibilities. Who is this course for? Lifeguard: Lifeguard Course Online This Lifeguard: Lifeguard Course is ideal for Aspiring lifeguards swimming instructor pool operators anyone passionate about water safety Requirements Lifeguard: Lifeguard Course Online To enrol in this Lifeguard: Lifeguard Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Lifeguard: Lifeguard Course. Be energetic and self-motivated to complete our Lifeguard: Lifeguard Course. Basic computer Skill is required to complete our Lifeguard: Lifeguard Course. If you want to enrol in our Lifeguard: Lifeguard Course, you must be at least 15 years old.

Medical Terminology: Medical Terminology Course Online Do you wish to begin a career in the field of medical terminology? Or do you want to improve your knowledge of medical terminology? If the answer is yes, you've found the proper site. By acquiring the skills of medical terminology, you will be able to provide the best results possible with the help of our extensive Medical Terminology: Medical Terminology Course. All the most recent subjects have been covered in this medical terminology training to keep you well-prepared for your career. An overview of medical terminology and all the essential jargon is provided at the beginning of our medical terminology course. In the Medical Terminology: Medical Terminology Course, you will learn various maintenance techniques for various bodily systems. You will also be able to control any common illnesses and medical disorders with this Medical Terminology. You will be able to maintain appropriate medical records and communication after completing this Medical Terminology course. So enrol now for a successful Medical Terminology: Medical Terminology Course career without any further delay! Main Course: Medical Terminology Course Free Courses included with Medical Terminology: Medical Terminology Course Along with Medical Terminology Course you will get free Medical Receptionist Along with Medical Terminology Course you will get free Medical Transcription Special Offers of this Medical Terminology: Medical Terminology Course: This Medical Terminology: Medical Terminology Course includes a FREE PDF Certificate. Lifetime access to this Medical Terminology: Medical Terminology Course Instant access to this Medical Terminology: Medical Terminology Course 24/7 Support Available to this Medical Terminology: Medical Terminology Course Medical Terminology: Medical Terminology Course Online This Medical Terminology: Medical Terminology Course has covered all the latest topics to keep you better prepared for your medical terminology profession. From introduction to medical terminology to other relevant topics are included in this Medical Terminology: Medical Terminology Course. Also, you will know about the body systems terminology, medical specialities and procedures in this Medical Terminology course. common medical conditions and diseases are also part of this Medical Terminology: Medical Terminology Course. Through this Medical Terminology: Medical Terminology Course, you can learn to make medical documentation, proper communication and pharmacology. Who is this course for? Medical Terminology: Medical Terminology Course Online Everyone is welcome to attend this Medical Terminology: Medical Terminology Course training. Requirements Medical Terminology: Medical Terminology Course Online To enrol in this Medical Terminology: Medical Terminology Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Medical Terminology Course. Be energetic and self-motivated to complete our Medical Terminology Course. Basic computer Skill is required to complete our Medical Terminology Course. If you want to enrol in our Medical Terminology Course, you must be at least 15 years old. Career path Medical Terminology: Medical Terminology Course Online Our Medical Terminology: Medical Terminology Course might help you obtain a job in this field.

Report Writing: Report Writing Course Online Unlock the Power of Report Writing: Report Writing Course: Enrol Now! It is important to understand how to write reports and proposals that get read. We write reports in a variety of formats and for a variety of purposes. Report Writing: Report Writing Course is a skill that will come in handy whether you need to report on a product analysis, inventory, feasibility studies, or something else. Having a method for preparing these documents will allow you to complete the task as efficiently as possible. This Report Writing: Report Writing Course will build on a strong foundation of writing skills in order to present information in formal, informal, and proposal formats. Throughout this Report Writing: Report Writing Course, you will learn goal settings, interpersonal skills, knowledge management, communication strategies, business writing, collaborative business writing, proposal writing and critical thinking. This Report Writing: Report Writing Course also covers principles for effective report writing, desktop publishing, layout and design, typography, illustrations and much more. Special Offers of this Report Writing: Report Writing Course This Report Writing: Report Writing Course includes a FREE PDF Certificate. Lifetime access to this Report Writing: Report Writing Course Instant access to this Report Writing: Report Writing Course 24/7 Support Available to this Report Writing: Report Writing Course [ Note: Free PDF certificate as soon as completing the Report Writing: Report Writing Course] Report Writing: Report Writing Course Online Master the art of creating impactful reports with our Report Writing: Report Writing course. Whether you’re drafting product analyses, feasibility studies, or inventory reports, this Report Writing: Report Writing course equips you with the skills needed to present information clearly and professionally. By enrolling in the Report Writing: Report Writing course, you’ll develop strong writing skills for both formal and informal formats, along with crucial skills like goal setting, business writing, and proposal drafting. Learn effective communication strategies, layout and design principles, and much more. Make your reports stand out with our Report Writing: Report Writing course! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Report Writing: Report Writing Course. Who is this course for? Report Writing: Report Writing Course Online This Report Writing: Report Writing Course is ideal for: Business owners, managers, entrepreneurs Entrepreneurs planning to start their own business. People seeking to expand their career opportunities. Existing employees looking to develop their CPD Office workers at all levels Team Leaders and supervisors Requirements Report Writing: Report Writing Course Online To enrol in this Report Writing: Report Writing Course, students must fulfil the following requirements: Report Writing: Good Command over English language is mandatory to enrol in our Report Writing Course. Report Writing: Be energetic and self-motivated to complete our Report Writing Course. Report Writing: Basic computer Skill is required to complete our Report Writing Course. Report Writing: If you want to enrol in our Report Writing Course, you must be at least 15 years old.

This Level 2 Certificate in Understanding Working in the Health Sector is designed for learners considering starting a career in the health sector. This Level 2 Certificate in Understanding Working in the Health Sector course provides learners with fundamental knowledge and understanding of the health sector and the roles that exist within it. The Level 2 Certificate in Understanding Working in the Health Sector course will help you develop the knowledge and understanding required to become an effective healthcare team member. This exclusive Level 2 Certificate in Understanding Working in the Health Sector course aims to teach you the best practices for various healthcare roles. The Level 2 Certificate in Understanding Working in the Health Sector course will increase your communication skills to improve interactions with service users, and you will be able to formalise your knowledge and understanding of your current healthcare role. By the end of this Level 2 Certificate in Understanding Working in the Health Sector course, you will have industry-relevant skills to begin your career in the health sector. Why choose this Level 2 Certificate in Understanding Working in the Health Sector course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Learning Outcomes After completing this Level 2 Certificate in Understanding Working in the Health Sector course, the learner will be able to: Gain a thorough understanding of the role of the Healthcare Worker. Gain strong communication skills for working in the Health Sector. Understand personal development in the Health Sector. Gain in-depth knowledge about health, safety and security in the Health Sector. Know the quality standards that apply to Healthcare Settings. Understand equality and diversity in the Health Sector. Who is this course for? This Level 2 Certificate in Understanding Working in the Health Sector course is suitable for people who want to start or advance their careers in health care support and administration roles. This Level 2 Certificate in Understanding Working in the Health Sector course is also ideal for those who work or plan to work in general practice, health centre, or hospital support and administration occupations and want to demonstrate a relevant range of knowledge and job skills. Requirements There are no particular requirements for this Level 2 Certificate in Understanding Working in the Health Sector course because it doesn't call for any specialized training. Career path Enrolling in this Level 2 Certificate in Understanding Working in the Health Sector course can lead you to the following career opportunities: Adult Social Worker Healthcare Assistant Mental Health Nursing Health & Social Care Trainer Health & Social Care Tutor

Counselling: PTSD, Trauma and Children Care Course Overview This comprehensive course on Counselling: PTSD, Trauma and Children Care provides learners with a deep understanding of trauma's impact on children and adolescents, including post-traumatic stress disorder (PTSD). It explores counselling theories, ethical considerations, and therapeutic approaches tailored to young clients. Designed to equip learners with essential knowledge and communication skills, the course emphasises recognising symptoms, assessing needs, and offering supportive interventions. Learners will gain valuable insight into working with vulnerable populations, including those affected by substance abuse, anxiety, depression, and self-harm. The course prepares participants to engage confidently in various counselling environments, fostering empathy and professional competence to support children and families through crisis and recovery. Course Description This course offers an in-depth exploration of counselling approaches specific to trauma, PTSD, and child and adolescent care. Covering key theoretical models and contemporary psychotherapeutic methods, it addresses legal, cultural, and ethical frameworks integral to counselling practice. Learners will study diverse mental health disorders affecting young people, such as mood, personality, eating, and sleeping disorders, and how these intersect with trauma. The curriculum also includes techniques for crisis intervention, low intensity cognitive behavioural therapy (CBT), and the role of medication in treatment. Emphasis is placed on developing communication skills, empathy, and client engagement strategies essential for effective therapeutic relationships. With a focus on school and family settings, this course prepares learners to confidently support children and adolescents navigating complex emotional and psychological challenges. Counselling: PTSD, Trauma and Children Care Curriculum Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Childhood and Adolescent Psychiatric Disorders Module 07: Counselling Children and Adolescents in Schools Module 08: Counselling Trauma and Substance Abuse Module 09: Counselling Stress and Anxiety Disorders Module 10: Counselling Personality Disorders Module 11: Counselling Mood Disorders and Depression Module 12: Counselling Eating & Sleeping Disorders Module 13: Life Coaching and Career Counselling Module 14: Couple and Family Counselling Module 15: Counselling Self-Harm and Suicide Module 16: Engaging and Assessing the Patients Module 17: Helping the Client in Crisis Module 18: Crisis Intervention Module 19: Low Intensity CBT Treatment Module 20: Medication and Therapy in the Treatment of Mental Illness Module 21: Communication Skills and Empathy in Counselling (See full curriculum) Who is this course for? Individuals seeking to support children and adolescents affected by trauma. Professionals aiming to enhance counselling skills in mental health and youth care. Beginners with an interest in psychological support and therapeutic practices. Care workers, educators, and health practitioners working with young people. Career Path Counsellor specialising in trauma and child mental health Youth Support Worker or Youth Mental Health Practitioner School Counsellor or Educational Psychologist Assistant Mental Health Advisor or Crisis Intervention Specialist Family Support Worker or Social Care Practitioner