9937 Communication courses in Linlithgow delivered Online

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Explore the transformative world of Play Therapy, a unique and evidence-based approach to counseling for children and adults alike. Discover how therapeutic play techniques foster communication, emotional expression, and healing in a safe and engaging environment. Uncover the power of play as a tool for self-discovery and growth in the realm of mental health and well-being.

Construction and bricklaying are age-old professions that have literally built the world around us. Every building, home, and structure is a testament to the skills and craftsmanship of dedicated workers in this industry. In the UK job market, there's a soaring demand for versatile construction workers and handypersons as infrastructure projects continue to burgeon. With job demand rising by a considerable percentage annually and salary ranges spanning between £22,000 to £40,000 per annum, there's never been a better time to embark on this career. Our Construction: Handyperson and Bricklaying bundle course will teach you the essential skills and knowledge you need to succeed in these roles. You will learn about bricklaying techniques, construction safety, and a variety of handyman skills, including electrical work, plumbing, carpentry, and basic maintenance. This course is perfect for anyone looking to start a new career in construction or who wants to improve their skills and knowledge in this field. It is also ideal for those interested in starting their own handyman business. Join us and lay the first brick to your success! This Construction: Handyperson and Bricklaying Bundle Includes Course 01: Bricklaying Course Course 02: Handyperson/Handyman Course Course 03: Construction Safety Course Course 04: Lone Worker Safety Course Construction: Handyperson and Bricklaying Bundle Learning Outcomes: Understand core principles of bricklaying and construction. Grasp key construction safety regulations and practices. Comprehend the intricacies of lone worker safety. Learn tools and techniques specific to handyperson roles. Master basics of electrical work, plumbing, and carpentry. Acquire insights into starting a handyperson business. Evaluate risks and control measures in construction scenarios. So, enrol in our Construction: Handyperson and Bricklaying bundle now! Elevate your construction career with our comprehensive course bundle. Gain expertise in Bricklaying and Handyperson skills while mastering essential Construction and Lone Worker Safety protocols. Equip yourself with the knowledge to excel and stay safe on the job. Start your journey to becoming a top construction professional today Course Curriculum Course 01: Bricklaying Course Introduction to Bricklaying Tools of Bricklaying Bonding of Bricklaying Basic Techniques of Bricklaying Constructing Walls Basic Joint Finishes Building Curved Arches Building Curved Brickwork and Defects and Maintenance of Bricklaying Course 02: Handyperson/Handyman Course Introduction to Handyperson Basic Tools and Equipment Electrical Work Plumbing Skills Appliances General Carpentry Basic Maintenance Skills Walls and Floors Painting and Decorating Drilling, Tiling and Welding Construction Projects Health and Safety at Work Starting Own Business for Handyperson Course 03: Construction Safety Course Health and Safety at Work and the Laws Site Management Risk and Value Management Communications, Information and Documentation of Construction Health and Safety in Construction Management Managing for Health and Safety Introduction and Basics Safety Precautions Electrical Incidents Reducing and Controlling Risks Introduction, Regulations and Duties Assessment and Prevention of the Risks Work at Height Equipment Working in Confined Spaces and the Laws Risk Assessment Control Measures Emergency Procedures Course 04: Lone Worker Safety Course Basics of Lone Working Lone Worker's Safety Laws Risk Assessment Safe Working System for Lone Working Conflict Avoidance and Resolution Reporting and Recording Incidents Physical and Mental Well-being First Aid and Workplace Safety for Lone Workers CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Construction and bricklaying course is beneficial for: Aspiring construction workers Experienced professionals seeking skill expansion Career changers entering construction Construction supervisors improving safety practices DIY enthusiasts wanting professional skills Lone workers need safety training Requirements Enrolling in this Construction: Handyperson and Bricklaying course requires a basic understanding of the English Language and an internet connection. Career path The Construction: Handyperson and Bricklaying course will enhance your knowledge and confidence in exploring opportunities in various sectors. Bricklayer: £30,000 to £40,000 per year. Construction Manager: £40,000 to £70,000 per year. Quantity Surveyor: £30,000 to £60,000 per year. Building Inspector: £25,000 to £45,000 per year. Certificates 4 CPD Accredited PDF Certificate Digital certificate - Included 4 CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 Delivery Charge: Inside the UK: Free Outside the UK: £9.99 each

Are you currently in the sales and marketing industry? Are you aiming for a promotion to become part of the management team? Or are you someone who wants to help them in marketing their products? As long as you want to know how to manage your sales and business, then it's time for you to learn how to improve this skills through this certificate course. Description: Marketing skills are needed to be an expert and to be able to increase your sales. This course is designed to create techniques and strategies to be able to market your products and services effectively. This course contains a guide on how to become a Market Conqueror in your field. You will also learn about the business in a box and how to think creatively to market through it. Through this course, you will know more about Pinterest and the concept of 'Pintwist'. Who is the course for? Professionals, who work in the business or corporate setting, especially people who are in the marketing and sales department. It will help the top executives and managers to know the power sales method to have more profit for the business. People who are interested in learning more about sales management and marketing. To assist those who are struggling with marketing and selling their products to the market Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Build Your Own Marketing Skills Course would be beneficial for the following careers: Business Development Executive Producers Group Account Director Marketing Manager Sales Specialists Strategist. Marketing Module One - Getting Started 00:30:00 Module Two - What is Marketing 00:30:00 Module Three - Common Marketing Types (I) 00:30:00 Module Four - Common Marketing Types (II) 00:30:00 Module Five - The Marketing Mix 00:30:00 Module Six - Communicating the Right Way 01:00:00 Module Seven - Customer Communications 00:30:00 Module Eight - Marketing Goals 00:30:00 Module Nine - The Marketing Funnel 00:20:00 Module Ten - Marketing Mistakes (I) 01:00:00 Module Eleven - Marketing Mistakes (II) 01:00:00 Module Twelve - Wrapping Up 00:30:00 Marketing Skills What Is Market Conqueror? 00:15:00 What Is A Business In A Box? 00:15:00 Ways To Conquer The Market 01:00:00 Pinterest 01:00:00 in-Twist!- in it with a twist'! 00:15:00 The Pinteresting Marketing Buddy!(Software) 00:30:00 You are now a Market Conqueror 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview With the abundant use of technology, the teaching process and techniques are changing and being dependent on technology as well. Learn about the latest changes in the teaching system with this Blended Learning Course for Teachers level 4 course and make your teaching strategies more effective. This Blended Learning Course for Teachers level 4 course will teach you the benefits of blended learning techniques and how you can use these techniques. You will be able to understand different blended learning techniques and their application in different learning environments from this course. This course will provide you with the skills to use digital equipment for teaching, understand your students and communicate with them effectively. You will be able to teach special education needed children, asses the exam paper and review with the help of technology. The easily understandable modules will help you to get used to the changes in the teaching system with step-by-step instructions. You will attain the ability to work as a teaching assistant from this course. Learning Outcomes Learn about the fundamentals of blended learning Understand which online learning models to choose for different learning environments Be able to choose the right software and equipment for your curriculum Gain the trust of the school to work within their policies Learn how to mark, assess and review with technology Incorporate the right development plans for each curriculum Gain the skills to teach SENCO children with blended learning technique Gain the ability to work as a teaching assistant Be able to build a strong and friendly relationship with students Who is this course for? This comprehensive Blended Learning Course for Teachers level 4 course is ideal for anyone who wants to learn more about blended learning techniques. This course will be helpful for individuals who are working in the education industry or want to build their careers in this industry. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Blended Learning Course for Teachers level 4 course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Teachers Teaching Assistants Trainers Instructors Tutors Educational Instructors SEN Teachers Student Support Workers Nursery Teachers Nursery Nurses Blended Learning Course for Teachers level 4 Introduction to Blended Learning 00:19:00 Problems and Opportunities 00:18:00 Choose the Model 00:28:00 Use of Technology - Part I 00:27:00 Use of Technology - Part II 00:20:00 Working with the School and Its Policies 00:25:00 Discussion on Curriculum, Assessment and Monitoring 00:23:00 Learn to Implement ICT, Literacy and Numeracy Development Process as a TA 00:15:00 Child Development and the SEN Support 00:17:00 Understanding Behaviour & Relationships as a TA 00:21:00 Experienced TAs Maintain Strong Communications with the Students 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

If you're unsure of how to best approach a tough conversation, then this course is perfect for you. Having difficult conversations or handling challenging people may never be easy, but there are a few techniques that you can comfortably adapt to make those conversations both productive and as trouble-free as possible. Janets is offering this course for learners who want to master the skills to assertively handle any nature of challenging discussions and know the appropriate words to state at those points. Throughout the course, you will know how to start a conversation, and how the conversation can adjust the complicated situation, without forming an irreparable barrier between you and the person/persons. Besides, you will learn to manage the emotions in the discussion and ensure your tone of voice signals discussion and not an inquisition. In just 24 minutes, you will: Understand the situation and develop your conversational skill to resolve the difficulties effortlessly Utter the suitable words so that the conversation goes as smoothly as possible Know the appropriate actions to shape opinions and control behaviour Develop active listening skills and respond appropriately Be able to ask open and supportive questions and close a difficult conversation with a positive mindset Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Dealing with Difficult Conversations is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Managers Team Leaders Office Executives Office Administrators Employees Businesspeople Secretaries Receptionists Course Content Introduction Introduction - Welcome from Alan Stevens FREE 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Course Overview La negociación es una forma de arte fácil de reunir pero de gran valor. Este curso le proporcionará las herramientas y técnicas de negociación. El experto lo convertirá en un negociador competente de solo un aficionado. Este curso profundizará su comprensión de las estrategias de negociación. Aquí aprenderá las ideas y elementos fundamentales de la negociación. Conocerás las etapas y pasos del proceso de negociación. Le ayudará a adquirir habilidades efectivas de persuasión e influencia. En solo unos pocos pasos, se convertirá en un negociador experto. En el curso aprenderá una variedad de habilidades como habilidades de comunicación, habilidades de organización, habilidades de escucha activa y más. Inscríbase en este conveniente curso para obtener una excelente experiencia en negociación. Este curso también agrega un valor significativo a su currículum. This best selling Básico Negociación (Spanish) has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Básico Negociación (Spanish) is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Básico Negociación (Spanish) is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Básico Negociación (Spanish) is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Básico Negociación (Spanish), you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Básico Negociación (Spanish) will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Básico Negociación (Spanish) to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Transform your customer service expertise with our Advanced Diploma in Customer Service. Gain a comprehensive understanding of industry best practices, advanced communication strategies, and cutting-edge customer-centric approaches. Elevate your skills, boost customer satisfaction, and propel your career to new heights. Enroll now for a specialized program designed to empower you with the knowledge and tools needed to excel in the dynamic world of customer service.

In this practical course, you will learn to develop a complete understanding of all the concepts and topics you need to master in order to achieve the most sought-after networking certification today. With its easy-to-understand, structured approach, this course will enable you to master Cisco networking to the CCNA level, and beyond, in no time.