9708 Communication courses in Huntingdon delivered Online

Description: The series CompTIA A+ 900 Certification - Complete Video Course provides an extensive lesson about CompTIA A+ 900 Certification. A+ Certification is one of the leading certificates in the computer industry. It certifies the competency of PC Service Specialists. Sponsored by CompTIA - the Computing Technology Industry Association, and tests, the course is administered by Pearson VUE. The course includes more than 50 lessons related to the Computer industry. The course starts by describing firmware and BIOS configuration options. After that, the course will teach you about the motherboard basics including motherboard sizes, form factors, and AMD CPU socket types. The course also includes topics such as Expansion slots, RAM types and features, install and configure PC expansion cards, install and configure storage device, CPU's and cooling methods and PC connection interfaces. The course will also focus on power supplies, PC connectors, printing technologies, networking tools, etc. In short, the course provides all the necessary information about computer hardware and operating system. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our CompTIA A+ 900 Certification - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Configuring BIOS Firmware FREE 00:07:00 BIOS Configuration Options 00:25:00 Motherboards Motherboard Sizes Form Factors 00:14:00 The Motherboard 00:12:00 AMD CPU Socket Types 00:11:00 Expansion Slots Expansion Cards 00:13:00 Bus Speeds 00:28:00 RAM Types and Features Memory 00:06:00 Types of RAM 00:07:00 Install and Configure PC Expansion Cards Ports 00:11:00 SCSI Connections 00:14:00 Audio Video Connections 00:26:00 Install and Configure Storage Devices Storage Devices 00:17:00 Hard Drives 00:17:00 Media Capacity 00:21:00 CPU's and Cooling Methods CPU Types and Characteristics 00:14:00 PC Connection Interfaces Physical Connections USB 00:11:00 Physical Connections VGA 00:11:00 Wireless Connections Bluetooth 00:06:00 Power Supplies Power Supply Specifications 00:16:00 Custom Computer Specifications What is a Standard Client 00:13:00 Audio Video Editing Workstations 00:08:00 Installing Displays Display Device Types 00:20:00 Backlighting 00:12:00 PC Connectors DVI to HDMI 00:13:00 Installing Peripheral Standard Input Device Types 00:16:00 Expansion Card Types 00:11:00 Multimedia Devices 00:11:00 Installing Multifunction Devices and SOHO Networks SOHO Networks 00:17:00 WPS 00:16:00 Encryption 00:14:00 Printer Technologies Printers 00:02:00 Printer Technologies Topic B Inkjet Printers 00:13:00 Printer Maintenance Technical Printer Components 00:09:00 Local and Network-Based Printers 00:22:00 Networking Network Interface Card Characteristics 00:20:00 Fiber Optic Cables 00:14:00 Properties and Characteristics of TCP/IP TCP IP 00:14:00 IP Address Classes 00:14:00 Addressing Schemes 00:17:00 TCP vs. UDP Ports 00:09:00 LDAP 00:04:00 Wi-Fi Networking Standards and Encryption Types Standards 00:03:00 Install and Configure SOHO Wireless/Wired Router Setting up your Router 00:10:00 Define Appropriate NAT Policies 00:16:00 Architecture and Internet Connection Types LANs 00:08:00 Network Topologies 00:11:00 ISPs 00:06:00 Networking Tools Cable Testers 00:13:00 Laptop Hardware Components Laptops 00:09:00 Laptop Expansion Options 00:10:00 Auto-Switching and Fixed Input Power Supplies 00:09:00 Mobile Devices What is Mobile Technology 00:09:00 Mobile Device Features 00:09:00 Bluetooth Configuration Method 00:08:00 Mobile Device Ports and Accessories Mobile Device Connection Types 00:10:00 Troubleshooting Mobile Devices 00:11:00 Troubleshooting Theory Troubleshooting Theory 00:16:00 Boot to Incorrect Device 00:16:00 PC Indicator Lights 00:10:00 Repair vs. Replace 00:10:00 Troubleshooting RAID Arrays and Hard Drives Drive and Array Troubleshooting Tools 00:06:00 Common RAID Array Issues 00:17:00 Troubleshooting Video Common Video and Display Issues 00:01:00 Troubleshooting Network Issues Common Network Issues 00:12:00 Troubleshooting Printers Common Printer Troubleshooting Tools 00:14:00 Windows Operating Systems Microsoft Windows 00:12:00 Microsoft Windows Features 00:17:00 Other Operating Systems 00:15:00 Installation Types 00:14:00 Customizing System Options 00:19:00 Command Line Tools The Command Prompt 00:12:00 Microsoft Operating System Features and Tools Administrative Tools 00:41:00 Task Manager 00:28:00 Memory Diagnostic Tool 00:46:00 Control Panel Utilities The Control Panel 00:11:00 Internet Options 00:10:00 Types of User Accounts 00:11:00 Computer My Computer 00:13:00 Permissions 00:31:00 System 00:10:00 Windows Networking on Client Desktops Workgroups 00:20:00 Network Connection Types 00:18:00 Preventative Maintenance Data Backup and Restoration 00:11:00 Scheduling Tasks 00:26:00 Features and Functionality of the Mac OS and Linux Operating Systems Patch Management in Mac OS X and Linux 00:09:00 Screen Sharing 00:06:00 Mac OS Multitouch Gestures - Touchscreen 00:09:00 Client Side Virtualization What is Virtualization 00:08:00 Virtual Desktop Infrastructure 00:12:00 Cloud-based Concepts SaaS (Software as Service) 00:09:00 Network Host Properties Server Roles 00:12:00 Mobile Operating Systems Open Source Software 00:03:00 Mobile Device Network and E-mail Mobile Device Hotspot 00:10:00 Security Malware 00:09:00 Social Engineering 00:13:00 Prevention Methods Physical Security 00:14:00 Hard Drive Sanitation 00:14:00 User Education 00:26:00 Windows Security Settings Users and Groups 00:11:00 Security Best Practices Password Best Practices 00:04:00 Securing Mobile Devices Locks 00:07:00 Troubleshooting Common PC Tools Operating System Troubleshooting Tools 00:12:00 Application Errors 00:16:00 Common Network Issues 00:12:00 Common Security Issues 00:10:00 Common PC Security Issues Browser Issues 00:06:00 Common Mobile Operating Systems Troubleshooting Dim Display 00:09:00 No Sound from Speakers 00:07:00 Common Safety Practices Static Electricity 00:14:00 Electrical Hazards 00:12:00 General Power Issues 00:10:00 Hazardous Material Disposal Procedures 00:07:00 Maintenance Tools and Techniques Professional Conduct 00:11:00 Types of Hardware Toolkits 00:11:00 Hard Drive Self-Tests 00:05:00 Computer Component Maintenance Techniques 00:10:00 Privacy and Licensing Concepts Incident Response 00:08:00 Proper Communication and Professionalism 00:07:00 Set Expectations 00:06:00 Mock Exam Mock Exam- CompTIA A+ 900 Certification - Complete Video Course 00:20:00 Final Exam Final Exam- CompTIA A+ 900 Certification - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Cisco Meeting Server Overview Cisco Meeting Server Deployment Cisco Meeting Server User Licensing Cisco Meeting Server Configuration Cisco Meeting Server Configuration with Cisco Unified Communication Manager (CUCM) Cisco Meeting Server Integration VCS/Expressway Cisco Meeting Server Integration with TMS Cisco Meeting Server Configuration with Lync/Skype for Business Cisco Meeting Server Recording and Streaming Cisco Meeting Manager (CMM) Deployment Cisco Meeting Server WebRTC using Expressway Proxy Cisco Meeting Server Customization Cisco Meeting Server Troubleshooting In this course, students will install and configure a Cisco Meeting Server version 2.x. Students will configure a multimode CMS Cluster and implement all the different components of a clustered solution. Student will also integrate CMS with Unified Communications Manager and VCS/Expressway. Students will also integrate Recording and Skype/Lync. Students will use the TMS and new Cisco Meeting Manager Schedule and monitor CMS. Cisco Meeting Server Overview What is Cisco Meeting Server Cisco Meeting Server Benefits Cisco Meeting Server vs Telepresence Server vs MCU Cisco Meeting Server Functions? Cisco Meeting Server Components Cisco Meeting Server Call Bridge Cisco Meeting Server Web Bridge Cisco Meeting Server Turn Server Cisco Meeting Server XMPP Server Cisco Meeting Server Database Cisco Meeting Server Scalability On-premises and Cloud Conferencing API Integration Cisco Meeting Server Deployment MMP CLI Cisco Meeting Server Prerequisites Cisco Meeting Server 2000 Deployments Installing the server Configuring the Fabric Interconnect modules Configuring the Cisco Meeting Server 2000 through the MMP Checking the installed software Configuring the Web Admin Interface Applying a License File Cisco Meeting Server 1000/VM Deployments Installing CMM via VMware Configuring VMware Network Management Configuring the VMware Instance using vSphere client Retrieving and activating VMware Licenses Accessing the Cisco Meeting Server 1000 Console Installing CMM via Hyper-V Single combined server deployment Single Split Server Deployment Deploying a Core Server Deploying an Edge Server Certificate Guidelines for Single Split Server Deployment Scalable and Resilient Server Deployments Cisco Meeting Server User Licensing Obtaining and Entering a License File Cisco Meeting Server Licenses Cisco User Licenses Personal Multiparty Plus Licensing Shared Multiparty Plus Licensing Cisco Meeting Server Capacity Units XMPP Licensing for Cisco Meeting Apps Cisco Meeting Server Capacity Units Cisco Meeting Server Configuration Transferring the License File to the Cisco Meeting Sever Creating a Cisco Meeting Server Administrator Account Setting up the Network Interface for IPv4 Adding additional Network Interfaces Configuring the Web Admin Interface Creating the certificate for the Web Admin Interface Configuring the Web Admin Interface for HTTS Access Configuring the Web Bridge Configuring the TURN server Configuring the Databases Deploying Web Bridges Deploying multiple Web Bridges Setting up the Web Bridges? certificates Setting up the Web Bridges via the API Web Bridge call flow Cisco Meeting App and WebRTC Client Enabling HTTP redirect and the Web Bridge Deploying the TURN Servers Dial plan configuration ? Overview Dial plan rules for incoming calls and outbound calls Outbound Dial Plan Rules Inbound Dial Plan Rules Forwarding Dial Plan Rules Dial plan configuration?SIP endpoints Cisco Meeting Server (CMS) Configuration with Cisco Unified Communication Manager (CUCM) CUCM and CMS Integration Setting up Escalated ad hoc calls Configuring the Meeting Server Setup Incoming Dial Plan Setup Administrator Account with API Permission Adding the Cisco Meeting Server as a Conference Bridge Creating a Media Resource Group Creating a Media Resource List Adding the Media Resource Group to a Device Pool or Device Setting up Scheduled and Rendezvous Calls Configure Outbound Dial Plan Dial Plan Configuring Cisco Unified Communications Server Configure Route Groups Configure Route Lists Configure Route Pattern Support for Active Control Participant List Indicators Selecting Layout Limitations Overview of ActiveControl and the iX protocol CUCM 8.x and earlier Third-party networks VCS-centric deployments Load Balancing Calls Configuring Call Bridges for Load Balancing Incoming Calls Creating Call Bridge Groups Enabling Load Balancing Fine Tuning Load Balancing Enable Load Balancing of Outbound SIP Calls Setup Outbound Dial Plan Rule for Load Balancing SIP Calls Supply the Call Bridge Group or Specific Call Bridge to Use for Outbound SIP Calls Cisco Meeting Server Integration VCS/Expressway Gateway Configuration Call Testing Inbound call from an endpoint registered to a VCS/Expressway Outbound call to an endpoint registered to a VCS/Expressway Calling non Cisco Meeting App users from H.323 endpoint Troubleshooting Cisco Meeting Server Integration with TMS TMS Integration Cisco Meeting Server Configuration with Lync/Skype for Business Configuring Cisco Meeting Server with SKYPE Dial plan configuration ? integrating Lync/Skype for Business Lync clients dialing into a call on clustered Meeting Servers Integrating SIP endpoints and Lync clients Adding calls between Lync clients and SIP video endpoints Lync Front End server configuration VCS configuration Meeting Server configuration Integrating Cisco Meeting App with SIP and Lync clients Integrating Lync using Lync Edge service Controlling the bandwidth for sharing content on Microsoft Lync and Skype for Business calls Direct Lync federation Calling into scheduled Lync meetings directly and via IVR Office 365 Dual Homed Experience with OBTP Scheduling Cisco Meeting Server Recording and Streaming Recording Meetings Recorder licensing Recording with Vbrick Prerequisites for the Meeting Server Configuring the Meeting Server to work with Vbrick Steps to configuring the Streamer Deploying streaming Streamer licensing Recording meetings Cisco Meeting Manager (CMM) Deployment Deploy Cisco Meeting Manager Cisco Meeting Manager Meetings Navigation List Meetings Edit Meetings Layout Recording Streaming Participants Find meetings Find participants Change layout for all participants in a meeting Start and stop recording Start and stop streaming Add participants Change layout for an individual participant Turn audio or video on or off View participant details Call statistics Cisco Meeting Server WebRTC using Expressway Proxy Configure Cisco Meeting Server for WebRTC Proxy Configure Cisco Expressway C Configure Turn on Cisco Expressway E Cisco Meeting Server Customization WebRTC App Customization Call Customization IVR Message Customization SIP/LYNC Call Message Customization Invitation Customization Cisco Meeting Server Troubleshooting Troubleshooting Cisco Meeting Server Connectivity Troubleshooting Web Bridge connectivity Troubleshooting Call Server issues Troubleshooting Conferencing issues

Developing a solid foundation in Greek grammar will help you create your own sentences correctly and will also make it easier to improve your communication skills in both spoken and written Greek. So this course has been designed to help you steadily advance with the Greek language. Here, on the Greek Online School Learning Management System (LMS) you will find all the grammar phenomena that you need to know for the A2 Level (basic knowledge) in Greek, the language that influenced all European languages.

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Buy Big. Save Big; Save: £403! Offer Ends Soon; Hurry Up!! This Level 4 Lone Worker Safety course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression related to Lone Worker Safety substantial and easier than ever! Discover how to protect and support employees and colleagues who may have no immediate contact with others when you take this course. A 'lone worker' is defined as being someone who usually performs their activities in solitude and has no close or direct supervision with any other individual. With this expert training, you will understand the moral and practical obligations that are needed to make sure that the offsite workforce is fit and well. Following the advent of the pandemic, home-based employment and remote working has become a necessity to many companies, and the safety implications need to be considered. In this course, you will learn where the responsibilities for a lone worker's health status lie, the UK laws related to remote working, and ways to assess the risks associated with offsite work. Additionally, you will also be taught how to identify potential mental health issues and ensure sufficient first aid facilities are available for every worker. Key Topics to Be Covered by Lone Worker Safety Understanding the risks of lone work and who has supervisory responsibilities UK health and safety acts that cover the well-being of lone workers Assessing the risks that a lone worker may encounter during regular activities Providing protection and precautions from conflict and hazards Ensure remoter workers have first aid facilities and health support Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive this course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. By completing this Safety course, you will gain valuable knowledge on the topic and it will give you a significant advantage in the job market. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the Lone Worker Safety course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Experts created the Lone Worker Safety course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Lone Worker Safety Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support **** Course Curriculum **** **** Lone Worker Safety Course **** Module 01: Basics of Lone Working What Is Lone Working? Classification of Lone Workers Prominent Professions Involving Lone Work Responsibilities Concerning Lone Working Head of Service Responsibilities Health and Safety Team Responsibilities Managers/Supervisors Responsibilities Employees Responsibilities Module 02: Lone Worker's Safety Laws The Legal Position Health and Safety at Work etc. Act 1974 Safety Representatives and Safety Committees Regulations 1977 The Health and Safety (First Aid) Regulations 1981 The Workplace (Health, Safety and Welfare) Regulations 1992 The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 The Management of Health and Safety at Work Regulations 1999 Module 03: Risk Assessment Possible Risks Lone Workers May Face Lone Worker Identification and Risk Assessment Flow Chart The HSE Guidance on Lone Working Dynamic Risk Assessment Violence Working in Remote Areas Home-Working Safety Representative's Role Module 04: Safe Working System for Lone Working Buddy System Home Visits Staff Who Are Not Routinely Defined as Lone Workers Higher Risk Visits/Locations Severe Weather Conditions Car Safety Personal Safety on Foot Manager's Checklist Module 05: Conflict Avoidance and Resolution What Is Conflict? Supervision Communication and Monitoring Specialist Lone Worker Devices Reviewing Procedures Training and Information Health and Safety Representatives Module 06: Reporting and Recording Incidents Incidents to be Reported Common Hazards Hazardous Chemicals and Other Substances Workplace Violence Membership Awareness Encourage Reporting Surveys and Inspections Lone Working Policy and Procedures Working Alone on Site Working Away from Base Module 07: Physical and Mental Well-being Physical Well-being Working Alone with a Medical Condition Emergencies and Injuries Mental Health and Well-being Bullying and Harassment Stress Burnout Ensuring Well-being Monitor Lone Workers' Health Keep In Touch Exercise and Meditation Module 08: First Aid and Workplace Safety for Lone Workers What Is First Aid? Mental Health First Aid Contents of a Basic First Aid Kit Initial Assessment Maintaining Workplace Safety Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Lone Worker Safety Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. Requirements The Lone Worker Safety program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path This course will allow you to kickstart or take your career in the related sector to the next stage. Our whole course will assist you in achieving a position of respect and dignity, as well as allowing you to gain an advantage over your competitors. The Lone Worker Safety certificate will strengthen your CV and assist you in finding work in the related industry. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Lone Worker Safety Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Lone Worker Safety Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Google Classroom Masterclass course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Google Classroom Masterclass course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Google Classroom Masterclass and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Google Classroom Masterclass course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Google Classroom Masterclass course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Google Classroom Masterclass will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Setting up your Classroom Getting Google Account and Signing in 00:02:00 Creating a Class 00:04:00 Classroom Navigation 00:09:00 Class Settings 00:04:00 Add Co-Teacher and Students 00:09:00 Creating of Additional Class 00:02:00 Google Drive Structure & Class options 00:07:00 Module 02: Managing Google Classroom Topics 00:07:00 Assignment 00:14:00 Assignment Dashboard & Student Communication 00:06:00 To Do List and Calendar 00:05:00 Materials 00:06:00 Announcement 00:06:00 Quiz Assignments 00:17:00 Questions 00:03:00 Reusing Posts 00:05:00 Grade 00:05:00 Rubric 00:11:00 Module 03: Bonus (Update) Join Google Classroom using link 00:02:00 Google Classroom Home Page Changes 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

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Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00